Employee Designators___________________________________________________
Instructions:
1. When setting up the interview, ask EACH employee if they prefer to be interviewed in a group or individually. Set up interviews or groups accordingly.
2. Insert date, circle district designator. Circle site designators where employee participants typically work (may circle more than one).
3. Script: This interview is a kind of checking-in, to give you an opportunity to describe your experience in this process. I am particularly interested in knowing if this study process made you nervous or uncomfortable, if the process got in the way of your work, and things like that. I will read a very general question, then you will be able to spend as much time as you like to answer it. I may ask you to elaborate on a point. I will be recording this interview for review later, just like I did when we talked about recipes and your work time. And like the other interviews, if you are uncomfortable with any question you can skip it. You can stop this interview at any time. Do you have any questions about the process? Are you ready to begin?
4. Turn on recorders and test.
Questions
1. There were observations made at your kitchen on several occasions this year. Some were videotaped and some were recorded using an audio recorder and me taking notes.
How did you feel about those sessions?
2. Did you feel uncomfortable at all? (probe) What would have made it better?
3. Did you put extra effort into preparing for the observations? (probe)
4. Did the observation process get in the way of your work? (probe) What would have made it better?
5. One of the questions about my research is whether this is worth the effort. We do this kind of decision making all the time: For example, is it worth the effort to go to a second grocery store to save a little money on groceries? Sometimes we can imagine a line, that it is worth the effort for this amount of return but not for anything less. Sometimes the line we imagine is in money, but sometimes it is measured in how we feel about ourselves, or how much we help others. So think about the “return” on this process. What would be the minimum “return” that would make this process worthwhile?
6. Are there any other things I should know about your experience in this process?
APPENDIX Y. QUALITATIVE SYNOPSIS OF THEMES
1. There were observations made at your kitchen on several occasions this year. Some were videotaped and some were recorded using an audio recorder and me taking notes.
How did you feel about those sessions?
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
Mostly knew what
A little nervous Discomfort/personal exposure
2. Did you feel uncomfortable at all? (probe) What would have made it better?
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
Generally
Felt comfortable Not uncomfortable Minimal discomfort
Some concerns
Appendix Y, continued
3. Did you put extra effort into preparing for the observations? (probe)
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
Slight difference in
Sometimes Disruption/need to alter work processes
4. Did the observation process get in the way of your work? (probe) What would have made it better?
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
Little expressed about
inconvenience
No Disruption or need to
alter work processes
Appendix Y, continued
5. One of the questions about my research is whether this is worth the effort. We do this kind of decision making all the time: For example, is it worth the effort to go to a
second grocery store to save a little money on groceries? Sometimes we can imagine a line, that it is worth the effort for this amount of return but not for anything less.
Sometimes the line we imagine is in money, but sometimes it is measured in how we feel about ourselves, or how much we help others. So think about the “return” on this process. What would be the minimum “return” that would make this process
worthwhile?
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
No Big Deal Worthwhile A way to have
6. Are there any other things I should know about your experience in this process?
Reviewer 1 Reviewer 2 Reviewer 3 Theme/Subtheme
Unappreciated.
Extend the study to more clearly demonstrate the work involved
Value of
research/Increased understanding by others
Watch the “game tapes” to learn and improve
Training opportunity;
could review the process compare and improve procedures
They can learn from one another-viewed as good thing
Value of
research/personal value;
value to specific meal program
APPENDIX Z. THEME QUOTES
1. There were observations made at your kitchen on several occasions this year. Some were videotaped and some were recorded using an audio recorder and me taking notes.
How did you feel about those sessions?
First couple of times, I’d say, it made us a little nervous (3421, p1-2). Make you nervous at first (3421 p1-2) …at first it was a little weird getting used to it and, and everything (3320 p1-1)
But then it was fine….now, it doesn’t bother me at all (3421, p1-2). …I’d say for me they were…fine (2342 p1-1)
Doesn’t bother me at all (3421, p 2-2)
…I think I was more nervous about was doin’ everything exactly by the book (3421, p2-3)
…but we’re always nervous, I think, with somebody videotapin’ it (3421, p3-3)
They were ok for the most part (2342 p2-1)
…pretty much everything was explained before we went into it….Pretty much know what was gonna happen before it happened(2342 p2-7)
Hmm…I had a few moments where I was nervous because … when our equipment doesn’t work the way we want it to, oh, and… )05, p4-1)
Felt fine! Wasn’t any… bother (05, p1-1)
It didn’t bother me (05, p2-1)
2. Did you feel uncomfortable at all? (probe) What would have made it better?
I had to stop and think a lotta times, who was in my back (3421, p2-2)
…we had a lotta stuff that sometimes…we weren’t sure we were doin’ it
<right> (3421, p3-3)
…I was, ah, probably…more conscientious to be doing everything…exactly as, um, you know, making sure that I wasn’t touching anything with gloves other than the food. So, but, I, I wouldn’t call that uncomfortable (3320 p2-1)
Um, I think at first, um, maybe it was being more aware of, of how you’re doing things, using the proper procedures and, and then, um, you know, as time went on, there was several times that, um, that you taped us and everything then, um, it got more comfortable and, and you weren’t you just went through your normal routine and, and everything (3320 p1-2). …we just kind of went through our own normal routine of getting the food prepared (3320 p3-2)
…not really (2342 p 2-1). No (2342 p1-1).
Sometimes I wonder if I let somethin’ slip that shouldn’t be but…that’s gonna be gone, right? (2342 p2-2)
But they don’t have any idea who we are anyway (2342 p2-2). They don’t see our faces (2342 p1-2)
You were just there (05, p1-1)