See the following topics for KidsWatch support and information about program updates:
• Requesting support
• Installing program updates
Requesting support
If you have a question or comment while using KidsWatch, you can send an e-mail to KidsWatch Support. A support representative will contact you by e-mail, usually within 48 hours.
To request technical support:
1. From the Home screen, click Support.
The Support window opens, as shown in the following example. (KidsWatch will pull your e-mail address from the information you entered in the Options: E-mail Settings tab.)
2. Enter the subject of your e-mail in the Subject text box, then enter your question or comment in the Message text box.
3. Click Send Message.
KidsWatch will send a response to your e-mail address as quickly as possible.
70 A: Support and Updates
Installing program updates
After activating and registering your copy of KidsWatch, you can check for updates and install them (if available) from the Windows Start menu.
To check for live updates to KidsWatch:
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, select Programs (or All Programs), KidsWatch Parental Controls, then KidsWatch Live Update.
The Check for Updates to KidsWatch window opens.
3. Do one of the following:
• Review the information on the window, then select Next.
• If you are an experienced computer user, you can select Advanced to specify a different proxy server and an interval for update checks. Select OK to accept your entries. Then click Next.
If you have the most current version, KidsWatch displays a message and allows you to exit this process. Otherwise, the Start Update Download window opens.
4. Review the information on the window, then select Next to proceed with the update.
KidsWatch begins downloading the new files. The type of Internet connection you have impacts the speed at which the files are downloaded.
5. Select Finish.
The Download Complete window closes and the installation of the new files begins.
6. Select Next to proceed with the installation.
7. When installation completes, select OK to restart your computer or Cancel to restart the computer later.
Glossary
Administrator
A Windows Administrator has full access to all areas of the computer and can manage other user accounts.
BIOS
Basic Input/Output System. The firmware code that IBM-compatible PCs use to boot up and prepare the computer for other software programs to load.
Control Panel
A group of Windows tools that are used to change the way Windows looks and behaves.
executable file
A program that can be launched when you double-click the file name in Windows Explorer.
Typically, executable files have an .exe file extension, but they can also have other extensions, such as .bat or .com.
firewall
Hardware or software that provides system security by allowing or blocking traffic into and out of your computer. Firewalls are widely used for secure access to the Internet.
IM
Instant Messaging, which is the exchange of text messages in real time between two or more people logged into a particular IM service.
ISP
Internet Service Provider, a company that provides access to the Internet.
keylogger
A type of system monitor that has the ability to record all keystrokes on your computer.
kidsadmin
The default KidsWatch administrator account created during installation.
packets
Chunks of data that travel between machines on the Internet.
restriction
Access and time limits enforced on user accounts.
SMTP
Simple Mail Transfer Protocol, a protocol for sending e-mail messages between servers.
72 Glossary spyware
A program that may either monitor your online activities or possibly install programs without your consent.
temporary password
A password that your child can use for extending time on the computer, Internet, or programs.
A temporary password can only be used once and can only be created by a KidsWatch administrator.
user account
A Windows record that defines a name and password, as well as some rights and permissions for that user. In KidsWatch, a user account can include additional restrictions on time and access to the computer, programs, or the Internet.
user profile
A predefined definition of the user’s access and time restrictions, based on age: Adult, Teen, Adolescent, Youngster, or Child. KidsWatch includes several categories for quickly creating your family’s accounts.
virus
A self-replicating program that can infest computer code, documents, or applications.
Web Filtering service
KidsWatch provides a one-year subscription to a Web Filtering service, which includes a list of sites categorized as inappropriate for children. Our development team frequently updates this list with new sites that are unsuitable for younger viewing.
Index
Add or Remove Programs, restricting access to 40 Add Password button 42
blocking access to Web sites 35
browsing, disabling through Explorer (XP only) 40 button descriptions 11
command prompt, restricting access to 40 computer ID, viewing 63
Control Panel, restricting access to 40 Create Report button 47
creating a profile 19
Current Restrictions option 60 Custom category 2
D
Date and Time, preventing user from changing 15 Date and Time, resetting 44
deleting a user account 44
disk drives, restricting access to 40 Display Property restrictions 40
Explorer, disabling browsing through (XP only) 40 F
filtering options 37
firewall, troubleshooting for Remote client operation 66 H
Lock Down the Computer option 33 Lock Out User button 23
74 Index providing partial access to programs 31 reviewing activity reports for 45
Renew Content Filtering Subscription button 57 reports 45 bypassing with system tray icon 61 creating for computer use 25 creating for Internet use 27 creating for program use 29 creating for Web site access 35 lifting with system tray icon 22 reinstating after suspension 23 resetting computer clock 44 reviewing from main application 20 reviewing from system tray 60
Run command, removing from Start menu 40 S
scheduled reports, creating 45 screen savers 30
search engines, blocking adult content 37 server communications, testing 57 Start menu, restricting changes to 40 starting KidsWatch 10 Task Manager, restricting access to 40 Taskbar, restricting changes to 40
U
unlocking a user account 24 updates for KidsWatch 70 updates or replacing software 34 user accounts 2
activity reports for 45 adding 18
created during installation 8 deleting 44
lifting restrictions 22
lifting restrictions from Remote client 67 lifting restrictions from system tray 61 locking from main application 23 locking from Remote client 68 locking from system tray 62 user profiles 2
V
version of KidsWatch 63 Visited Web Sites report 48 W
warning, time limits 55 Web browsing, disabling 40 Web filtering 35
bypassing 43 creating 35 overriding 37
tips for keeping kids safe 38 Web Filtering options 56 Web sites, blocking access to 35 Windows tools, blocking access to 39
Windows Update web site, restricting access to 40 Y
Youngster category 2
76 Index