In POS v6.2, we introduced the system-generated Item Substitution Screen for quick combos, for a more streamlined method for substituting items within a quick combo. When you select a component of a quick combo that allows item substitution, from the FOH guest check window, the system-generated Quick Combo Substitution screen appears. This introduced the one-button touch for substitutions, replacing the need to select and delete the item you are substituting and then add the new item to the guest check.
In POS v6.7, we introduce context panels, which automatically appear when you add an item, modifier, quick combo, or quick combo component to the guest check, and reappear each time you select the item in the guest check window. You can use context panels in place of the system-generated Quick Combo Sub- stitution screen to implement dynamic item substitution and further streamline the item substitution pro- cess.
The benefits of using context panels for item substitution over the system-generated Quick Combo Item Substitution screen include:
• You can pick a substitution item and let the system locate the item to substitute for you, starting with the primary item of the quick combo (Regular Burger) and moving through the items as they appear in the guest check (SM Curly Fry, SM Drink). If a substitution cannot be made to any of the
Version RFC Number Products Audience
v6.7 RFC 70440 Aloha Quick Service Configuration Technician
Store Manager
Refer to RKS 9728 Allowing Item Substitution for Quick Combos for more information on sub- stituting quick combo components.
Figure 79 System-Generated Item Substitution Screen (Left) and Dynamic Item Substitution (Right)
system-generated Quick Combo Sub- stitution screen
context panel used for quick combo dynamic item substitution
Supporting Dynamic Item Substitution for Quick Combos
components, an error message appears. Using this configuration, you do not have to select the quick combo item to substitute first, like you do when using the system-generated item substitu- tion screen.
• You can control the order in which the substitution items appear on the panel, putting like items together.
• You can control the appearance of the panel, ensuring it is consistent with the other order entry screens.
• You can reduce the number of “popup” screens that appear and require a response before you can continue entering the order; thereby, supporting intuitive ordering. You can continue adding items to the guest check and come back to this item later in the order entry process. When you select the item in the guest check window, the item substitution screen reappears.
SCENARIO: The guest orders a burger, fries, and a drink. The cashier enters the order with a quick combo button, or separately, and allows the system to automatically apply the quick combo. The guest then decides to substitute the fries for onion rings. To substitute the fries, the cashier can do either of the follow- ing: 1) Select the fries on the FOH guest check window and select Onion Rings from the context panel that appears. 2) Keep the entire quick combo selected and touch Onion Rings in the context panel that appears. The system searches through the quick combo until it finds the component for which onion rings is a valid substitution and automatically substitutes fries for onion rings.
You may allow a guest to substitute onion rings for fries and retain the quick combo pricing, but sometimes a guest may want to substitute an item for one that is not eligible for the quick combo promotion pricing. For example, the guest may want to substitute a baked potato for fries, which you may want to allow them to do, but charge a la carte pricing instead of the quick combo promotion price.
To obtain the desired FOH pricing behavior:
1. Access the Promotions function and define all eligible items for each component of the quick
combo on the Quick Combo Items tab.
Figure 80 Quick Combo Example
Before configuring a system to use dynamic item substitution for quick combos, you must have a full understanding of context panels and how they work. Refer to the Context Panels Feature Focus Guide for complete information on configuring and using context panels before continuing with the procedures in this section.
You must also have a full understanding of quick combos, and, as a best practice, configure your quick combos before configuring item substitution. Refer to Promotions in the Quick Service Reference Guide.
POS Enhancement Release v6.7 Page 103 Supporting Dynamic Item Substitution for Quick Com-
2. If you allow a one-to-one substitution for all eligible items for a component of a quick combo,
access the Categories function and create a substitution category, being careful to add every item you included on the Items tab in the quick combo configuration to the new substitution category. If, however, you do not allow one-to-one substitution for some of the items, such as when the guest wants to substitute a baked potato for fries, do not include these items in the substitution category. When you select Baked Potato to substitute it for Fries, the quick combo pricing breaks and the guest is charged a la carte pricing.