In the development of the overall HF audio system the contractor will be faced with several operational constraints. These constraints are in the form of existing GFE that the Contractor must utilize and interconnect with its proposed system, whereas in other cases some of the GFE cannot be made available to the contractor for utilization since that GFE may be reserved by DND for other purposes.
9.1 Network Access and Services
The Contractor will not be provided with the following network access and network services and must not assume them to be available for their proposed design:
9.1.1 The WAN used for HF audio system inter-station and inter-site telecommunications links, is not be accessible to IP connection external to the CAF HF Radio System;
9.1.2 Network Time Protocol is not available at this time, but it will be made available as GFE, if required; and
9.1.3 DHCP is not available. The HF audio system equipment will be assigned static IP addresses.
A - 33/46 10. SOFTWARE REQUIREMENTS
The Contractor must provide to the Technical Authority (TA) software licences for all delivered systems anytime before the project acceptance.
11. IN-SERVICE SUPPORT (ISS) REQUIREMENT
The Contractor must provide on-going support and service for the life cycle of the supplied equipment. This includes all systems replaced by the contractor. Support must be provided for all equipment provided by the contractor on an “as and when” requested basis. The ISS requirements will be satisfied through a separate contract.
12. TRAINING REQUIREMENT
12.1 Required Courses
The Contractor must provide the following training courses in English on an “as and when” requested basis at the site specified by the TA:
a. CLIN A: A Console Operator Training Course b. CLIN B: A System Technician Training Course
c. CLIN C: A Console Operator and System Technician “Train-the-Trainer” Course d. CLIN D: A System Administrator’s Training Course
12.1.1 The Contractor must coordinate and finalize the delivery dates of the courses with the TA or its delegate. The course/s must be presented at the identified site by the TA no later than two (2) weeks following the Final Acceptance of the station/support facility. Training should be delivered in advance of the planned cutover date to the new system.
12.1.2 The Contractor must provide qualified instructors to deliver the proposed training at DND sites. The qualified instructor is defined as the contractor’s personnel who has minimum of two year experience in delivering similar courses that are required by this document.
12.1.3 The contractor must provide training materials in English for each attendee and must complete the course in accordance with the agreed upon schedule. Course material must be releasable to military and government employees without risk of copyright infringement.
12.1.4 At implementation sites, the training must be delivered immediately after the implementation work is completed. The Contractor must coordinate and confirm training schedule with the TA prior to initiating training.
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12.1.5 Canada may cancel any or all of the Firm courses as necessary for any unforeseen reasons. Upon cancellation of any course/s, the Total Estimated Cost of the Contract will be adjusted accordingly.
12.1.6 Optional training courses may be exercised at sites as determined by the TA on an
“as and when requested” basis.
12.2 Console Operator Training Course
12.2.1 The Contractor must deliver the training course, at the site specified by the TA. The course will be delivered to groups of up to ten (10) operators responsible for the operation of the equipment.
12.2.2 The course must concentrate on the features and proper operation of the installed system.
As a minimum, the course must instill students with the requisite skills and technical knowledge to meet the following objectives:
12.2.2.1 Access and activate radio features basic to HF radio communications;
12.2.2.2 Receive and transmit a variety of voice and data communications using all of the console’s features;
12.2.2.3 Work with multiple selections of radio channels;
12.2.2.4 Receive a stat-alert signaling message or request;
12.2.2.5 Understand a high-level view of the system configuration; and 12.2.2.6 General console operation.
12.3 System Technician Training Course
12.3.1 The Contractor must deliver the training course, at the site specified in by the TA. The course will be delivered to groups of up to ten (10) technicians responsible for the maintenance of the equipment.
12.3.2 The course must concentrate on the basic competencies to operate the system, and also to troubleshoot the system, and to correct operating parameter or hardware faults. This includes the basic theory, safety precautions, site level 1 and 2 maintenance and trouble-shooting procedures. DND considers level 1 maintenance to be fault identification and correction by replacement of the LRU. Level 2- maintenance includes level 1
maintenance actions, but also includes LRU repair if possible, analysis of control and traffic network faults, and reconfiguration of the basic control and traffic network parameters.
12.3.3 As a minimum, the course must instill students with the requisite skills and technical knowledge to meet the following objectives:
12.3.3.1 In-depth knowledge of the system features and operating parameters necessary to install and configure the hardware and software components of the HF audio system;
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12.3.3.2 In-depth knowledge to diagnose and repair the HF audio system faults down to the LRU level;
12.3.3.3 Hands-on activities intended to teach the electrical, mechanical, and software skills needed to keep the HF audio system at peak operating efficiency; and
12.4 Console Operator and System Technician “Train-the-Trainer” Course
12.4.1 The Contractor must deliver the training course, at the site specified by the TA. The course will be delivered to groups of up to ten (10) Operator/Technician/Trainers responsible for the operation and maintenance of the equipment in accordance with the specification in Annex B.
12.4.2 The course must concentrate on the features, proper operation and maintenance of the installed system in such a manner that students will be able to train additional personnel in the operation and maintenance of the system.
12.4.3 As a minimum, the course must instill students with the requisite skills and technical knowledge to train others and to meet the following objectives:
12.4.3.1 In-depth knowledge of the system features and operating parameters necessary to install and configure the hardware and software components of the HF audio system;
12.4.3.2 In-depth knowledge to diagnose and repair the HF audio system faults down to the LRU level; and
12.4.3.3 Hands-on activities intended to teach the electrical, mechanical, and software skills needed to keep the HF audio system at peak operating efficiency.
12.5 System Administrator’s Training Course
12.5.1 The Contractor must deliver the training course, at the site specified in the task
authorization, for up to five (5) persons responsible for the system administration of the HF audio systems at the specified site.
12.5.2 The training must provide the selected DND personnel with the knowledge and tools required to perform system administration functions of the HF audio systems in the most efficient way depending on the available system’s features and options, in accordance with the requirements of Annex B. At a minimum, the course must provide:
12.5.2.1 The ability to perform system administration functions of the audio system residing at the HF Development Laboratory;
12.5.2.2 The ability to perform system administration functions of any audio system at any other site;
12.5.2.3 Knowledge of the system administration capabilities of the HF audio system; and 12.5.2.4 The tools and ability to create operator and technician user templates for users of the
HF audio system.
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13. GOVERNMENT FURNISHED EQUIPMENT (GFE)
13.1 Within one (1) month following contract award, DND shall provide GFE to the contractor that will allow the Contractor to integrate and test the complete system in its facility to conduct prototype testing. Following completion of the testing the Contractor must return all GFE to DND as per TA’s instructions.
13.2 The Contractor must identify the quantity required of the equipment listed below that DND must provide to facilitate the factory testing:
13.2.1 Cisco 2960 series Ethernet switches;
13.2.2 Cisco 2821 routers;
13.2.3 Cisco T1 WIC cards;
13.2.4 Any additional equipment as determined by the contractor; and 13.2.5 Radio Control Processor (RCP)
Note:
Canada reserves the right to modify the GFE any time before and after the contract award due to necessary CAF HF System modifications.
14. SITE AUDITS
14.1 The Contractor must plan to visit DND Stations and Support Facilities including their respective transmitter and receiver sites to familiarize with the infrastructure
characteristics and potential implementation risks and constraints. Maximum of two people will be permitted per site visit.
14.2 The Contractor must include the Site Audit Plan (SAP) in its Project Management Plan and present it at the CDR.
14.3 The Contractor must commence Site Audits within fourteen days after the CDR.
14.4 The Contractor must coordinate with the TA the start dates of the site audits before travelling to the site such that the TA may request visit clearance.
14.5 The Contractor must provide a Site Audit Report (SAR) to the TA within fourteen days after each site audit is completed.
14.6 The Contractor must complete all site audits as quickly as possible such that DND is able to react to the SAR’s recommendations.
14.7 The SAR must include:
14.7.1 Any identified risks in the implementation plan with mitigation strategy;
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14.7.2 Any identified gaps in the GFE with mitigation strategy;
14.7.3 Any real estate constraints with mitigation strategy;
14.7.4 Any deviations from the original requirements and the PMP that must be considered;
14.7.5 Any revisions necessary to the Responsibility Matrix to add clarity;
14.7.6 Packaging, Handling, Storage and Transport (PHST) shipping guidelines and criteria such as component quantities (by type), component box packaging dimensions (width, depth, and height), component packaged shipping weight, component packaged non-operating environmental tolerance (temperature, pressure &
humidity), packaged electrostatic discharge (ESD) susceptibility, packaged impact tolerance, packaged vibration tolerance, special considerations;
14.7.7 Physical installation guidelines and criteria for the critical components such as physical dimensions (width, depth, and height), 19" rack unit height, 19" rack unit vertical spacing, front panel minimum clearances, rear panel minimum clearances or minimum rack depth, critical component weight, critical component 19" rack mounting recommendations (such as shelves, drawers, slides, braces & guides);
14.7.8 Information regarding critical component heating, cooling and ventilation guidelines and criteria such as operating environmental tolerances (temperature, humidity, and air flow);
14.7.9 Information regarding critical component electrical power requirements, criteria and tolerances such as input AC voltage, AC current load, input AC frequency, input power ESD susceptibility, input power EMC susceptibility, special grounding, bonding or shielding considerations, special input power considerations; and 14.7.10 Information regarding critical component interface requirements and criteria such as
connector types, cable specifications, and transmission line specifications, physical strain relief requirements, and any special considerations.
15. CRITICAL DESIGN REVIEW (CDR)
15.1 Within thirty (30) days after the contract award, the contractor must host a CDR Meeting to re-affirm that the Replacement HF audio system design meets the requirements specified in this Statement of Work (SOW). The timing and location of this meeting shall be recommended by the contractor and agreed upon by Canada. The Contractor must be represented by the designated contractor Project Manager (CPM), and contractor staff such as managers for the equipment design, system design and integration,
production, logistics and/or contracting.
15.2 The Contractor must provide all proposed preliminary plans and other required documents to TA two weeks prior to the CDR meeting. The plans will be reviewed, modified as necessary, and approved by Canada at the CDR meeting.
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15.3 The CDR shall be attended by the DND TA, and the Requisitioning Authority (RA), the PWGSC Contracting Authority (CA), and support staff as required.
15.4 The CDR must include contractor’s presentations, including supporting documentation, for all aspects (hardware, software, system interfaces and ancillary elements etc) of the proposed system design. In addition, the Contractor must confirm the anticipated development and delivery schedules including all testing phases.
15.4.1 As a minimum, agenda items must include:
15.4.1.1 Introduction of participants;
15.4.1.2 SOW review;
15.4.1.3 Proposed design review;
15.4.1.4 Proposed prototype design;
15.4.1.5 Proposed SAP
15.4.1.6 Project Management Plan (PMP) review and approval including station audit, work package, project schedule and tentative installation schedule;
15.4.1.7 PMP for transition from the legacy analogue HF audio system to the new system for each station;
15.4.1.8 Responsibility Matrix for both the contractor and DND personnel identifying work with respect to physical rack layouts, power requirements, RF and control
connectivity requirements, facility infrastructure requirements; contractor/DND manpower requirements and point of contact information;
15.4.1.9 GFE requirements to permit system design, integration and testing;
15.4.1.10 Factory Acceptance Test (FAT) plan, test schedule for the RF equipment and RF equipment acceptance sign-off;
15.4.1.11 System Acceptance Test (SAT) Plan for each station and support facility and their resulting sign-off;
15.4.1.12 Technician and operator training concept (including content and duration) and tentative schedules;
15.4.1.13 Spares inventory concept;
15.4.1.14 Contractor’s in-service support philosophy;
15.4.1.15 Software licences for all systems
15.4.1.16 Project Acceptance Test (PAT) plan and resulting sign-off; and 15.4.1.17 Any other related topics.
16. FACTORY ACCEPTANCE (PROTOTYPE) TESTING (FAT)
16.1 The contractor must develop a system prototype that must emulate the CFSCE HF training facility to demonstrate full system conformance with DND requirements. The Contractor must conduct prototype demonstration and FAT at the contractor’s facility in accordance with the approved prototype concept. The Contractor must provide the finalized FAT plan in MS Word format to the TA, by email for approval, at least two weeks prior to the prototype demonstration. The prototype design and FAT shall establish whether or not the equipment is suitable for acceptance by the Government of Canada. The TA shall approve the prototype design subsequent to a successful FAT of a functional system. The FAT shall be attended by the TA and the CA.
16.2 The Contractor must not ship systems, sub-systems, or equipment items until prototype design approval has been granted by the TA. If on-site tests reveal deviations from the
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performance specifications, the Contractor must carry out the necessary changes required to achieve conformance. After successful completion of the prototype design testing, the Contractor must submit a report to the TA within thirty (30) days that must establish the full functionality of the prototype.
16.3 After successful completion of the FAT, the Contractor must submit a report to the TA within thirty (30) days that must establish the conformance with the RF equipment and the system performance requirements.
17. PROGRESS REVIEW MEETING (PRM)
17.1 Following successful completion of the prototype test, the contractor, at the same time, must host a Progress Review Meeting to re-affirm and update the planned HF Audio System Replacement Project Implementation. The timing and location of this meeting shall be recommended by the contractor and agreed upon by DND.
17.2 The Contractor must be represented by the designated CPM, and contractor staff such as managers for the equipment design, system design and integration, installation
technicians, logistics and/or contracting. The PRM shall be attended by the DND TA, the PWGSC CA, and support staff as required.
17.3 The PRM must include contractors presentations, including supporting documentation, for all aspects (hardware, software, system interfaces and ancillary elements, etc) of the proposed system integration. In addition, the contractor must confirm the anticipated delivery and installation schedules including all testing and training phases.
17.4 As a minimum, agenda items must include:
17.4.1 Introduction of participants;
17.4.2 SOW review;
17.4.3 Updated design review;
17.4.4 Project Management Plan (PMP) review including work package, project schedule, confirmation of milestones; and tentative shipping and installation schedule;
17.4.5 PMP for transition from the legacy analogue HF audio system to the new system for each station;
17.4.6 Responsibility Matrix for both the contractor and DND personnel identifying work with respect to physical rack layouts, power requirements, RF and control
connectivity requirements, facility infrastructure requirements;
17.4.7 Contractor and DND manpower requirements and point of contact information;
17.4.8 GFE requirements to permit system design, integration and testing;
SAT plan for each station and their resulting sign-off;
Technician and operator training concept (including content and duration) and tentative schedules;
17.4.9 Spares inventory concept;
17.4.10 Contractor’s in-service support philosophy;
17.4.11 PAT plan and resulting sign-off; and 17.4.12 Any other related topics.
17.5 The Contractor must host additional PRMs as requested by Canada, if necessary.
A - 40/46 18. SYSTEM ACCEPTANCE TEST (SAT) PLAN
The Contractor must provide the finalized SAT plan in MS Word format to the TA, by email for approval, at least two weeks prior to the start of the implementation phase.
19. PROJECT ACCEPTANCE TEST PLAN
The Contractor must provide the finalized PAT plan in MS Word format to the TA or email for approval, at least two weeks prior to the start of implementation phase.
20. IMPLEMENTATION PHASE
20.1 The Contractor must implement the project requirements as per the approved project management plan. The Contractor must install the necessary equipment to achieve upgraded fully functional HF audio systems at each station and support facility. All stations and support facilities must be operational within the ten month period after the first PRM.
20.2 The Contractor must provide miscellaneous hardware such as cables, fasteners,
specialized punch-down tools, rack adapter plates, power strips, circuit breakers, fuses as required to complete the project installation.
20.3 The site infrastructure and cabling interface fixtures will be provided by DND and will include:
20.3.1 Provision and installation of overhead cable raceways;
20.3.2 Provision of AC power outlets (110 volt 15 amp);
20.3.3 Antenna matrix feed cable connectivity; and 20.3.4 Control network connectivity.
20.4 In the case where subcontractors have been used, the Contractor must provide written confirmation that the work of its subcontractor has been inspected and verified. This verification shall be sent to the TA, or its delegate, by fax or email, at least two (2) days prior to the start of the SAT. Variations from the project management plan must be mutually agreed upon between DND and the contractor.
20.5 The Contractor should install the systems in the following order to minimize the operational impact to CAF Strategic HF radio system:
20.5.1 The CFSCE HF Training Facility, CFB Kingston in Kingston, Ontario;
20.5.2 The HF Development Laboratory, DND Uplands Site in Ottawa, Ontario;
20.5.3 The MARCOM East AGA operations centre in Halifax, Nova Scotia, the MARCOM East AGA transmitter site in Newport Corners, Nova Scotia and the MARCOM East AGA receiver site in Mill Cove, Nova Scotia;
20.5.4 The MACS receiver site in Masstown, Nova Scotia, and the MACS transmitter site in Great Village, Nova Scotia;
20.5.5 The MARCOM West AGA operations centre in Esquimalt, British Columbia, the MARCOM West AGA transmitter site in Matsqui, and the MARCOM West AGA receiver site in Aldergrove, British Columbia;
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20.5.6 The JTFN HQ operations site in Yellowknife, Northwest Territories, the JTFN transmitter site in Kam Lake, Northwest Territories, and the JTFN receiver site in Ptarmigan Lake, Northwest Territories;
20.5.7 The MACS receiver site in Riverbend, Alberta and the MACS transmitter site in Cardiff, Alberta;
20.5.8 The MACS operations and receiver site in Carrying Place, Ontario and the MACS transmitter site in Point Petre, Ontario.
20.6 In order to achieve efficiencies and minimize downtime, the Contractor may propose a different implementation plan than the one described above, which must be agreed and approved by Canada.
21. SITE ACCESS
The contractor personnel shall be provided access to DND facilities during regular hours of work. No work should be performed beyond the regular hours. Regular hours are from 08:00 to 16:00 Hrs. local time.
22. SYSTEM ACCEPTANCE TEST (SAT)
22.1 The Contractor must conduct the SAT after each system installation in accordance with the approved SAT plan. The TA or his representative will witness the SAT. Through the
22.1 The Contractor must conduct the SAT after each system installation in accordance with the approved SAT plan. The TA or his representative will witness the SAT. Through the