The Ava 500 Administrator Console is a web-based application that allows the IT administrator to check the Ava 500’s status, modify Ava 500 user information, and monitor reservations. To open the application, enter the following address in Google Chrome, Firefox, or Safari:
https://CloudServiceAddress/cust_admin
where CloudServiceAddress is the string provided during implementation.
The Ava 500 IT Administrator Console is not compatible with Internet Explorer 8 and below.
A username and password are required to access the application, and are provided when the Ava 500 has been installed. These cannot be changed through the Administrator Console.
If the IT administrator is also set up as an Ava 500 App user, the username and password for the Administrator Console are different from the username and password for the Ava 500 App.
When the IT Administrator logs into the Administrator Console, the Console main menu is displayed (Figure 9).
Figure 9. Ava 500 Administrator Console Main Menu Click ROBOTS to see information about the robots installed for this customer.
Click SESSIONS to see a list of scheduled and in-progress sessions.
Click USERS to see a list of Ava 500 App users, modify user information, and add users.
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iRobot Proprietary The screens for all three share several standard functions (Figure 10):
Figure 10. Administrator Console Standard Functions
Robots
The Robots screen in showed in Figure 11.
Figure 11. Robots Screen Name: Robot serial number.
Status: A single status is displayed (see Table 2 for more information and recommended actions).
Software: Core software version.
Site: The operating area of the robot.
Click to return to the main menu
Change the number of items
to display
Enter a string to search on all information displayed
Click to move between pages of items
Click on any column to change the sort
order of items Click to refresh
the contents of the display
Ava 500 IT Administrator’s Guide The Administrator Console Battery: Battery charge percent over all functional batteries. The Ava 500 contains four batteries. In general the battery charge will be roughly the same in all four. However, the charge percent is based on the average. For example, if two batteries are 80% charged and two are 70% charged, the charge percent reports as 75%.
If one battery is not charging, the battery charge percent will report 100% when the remaining three batteries are fully charged.
Table 2. Robot Health Statuses
Icon Status Messages Ava 500 Displays Notes
In use by <user> The video conference A session is in progress.
Docked iRobot Ava 500, LEDs slowly brighten and fade white
The robot is engaged with the charging station.
Idle Various, including Driving to Destination, Waiting for Next Session, Returning to Charging Station. LEDs are solid white, unless the Ava 500 requires assistance when they will flash yellow.
Away from charging station, but not in session (for example, waiting for the user to sign in). Available batteries are at least 25% charged.
Stop button engaged
Stop button engaged, LEDs are solid red.
Someone has pushed the stop button.
The robot cannot be used until the stop button is released.
Recommendation: Contact the robot’s Caretaker and find out why the stop button has been pushed.
Docked, low battery
iRobot Ava 500, LEDs slowly brighten and fade white
Robot is engaged with its charging station and available batteries are less than 15%
charged.
Low battery Various, including Returning to Charging Station. LEDs are solid white.
Robot is not engaged with the charging station and available batteries are less than 15% charged.
Varies One or more of the robot’s internal
components is reporting a warning.
Recommendation: If VOIP, the base CPU has lost connection to the EX60.
Check for the addition of or change to an administrator password on the EX60.
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iRobot Proprietary
Icon Status Messages Ava 500 Displays Notes
Disconnected Connection issues: Not connected to management server, LEDs generally solid or breathing white. May
alternate with the display Assistance required: Not localized on map.
The Ava 500 Cloud Service is no longer in contact with the robot. The status clears when the robot is again in contact.
Recommendation: Have the Caretaker engage the stop button, return the robot to its charging station location, release the stop button, engage the robot with the charging station, and see if the problem persists. to hardware fault, LEDs are flashing red.
One or more of the robot’s internal components is reporting a failure that prevents the robot from operating. If multiple components report a failure, the application displays the first one in alphabetical order.
Recommendation: Wait for a few minutes to see if the fault clears.
If the fault is in PanControl, have the Caretaker check to see if the sensor band has been immobilized in some way.
If the fault is in Sonar, determine if any sonar device, such as a motion sensor, is operating in the area. If yes, contact Technical Support. The robot’s map can be annotated to address this.
Not localized on map
Assistance required: Not localized on map (without a connection issue message)
The robot is connected to the Ava 500 Cloud Service but its location is unknown.
This may be due to a change in the physical configuration of the space, to someone having moved the robot off its mapped area, or to an underlying physical issue.
Recommendation: Have the Caretaker find the robot, engage the stop button, push it back to its charging station, release the stop button, and then engage the robot with the charging station. Wait a minute or two. Often the robot will re-localize.
Ava 500 IT Administrator’s Guide The Administrator Console
Sessions
The Sessions screen is shown in Figure 12.
Figure 12. The Sessions Screen
Current and future sessions are shown, with scheduled duration, username, session info, site, and status.
Possible statuses are:
• RESERVED: The Ava 500 Cloud Service is managing a reservation for this session.
• DISPATCHED: The Ava 500 Cloud Service has dispatched a robot to this reservation’s destination.
• ARRIVED: The robot has arrived at the reservation destination and is waiting for the user to check in.
• IN SESSION: The user has checked in and is in session with the robot.
• UNCLAIMED: The user has failed to check in for a scheduled reservation within 15 minutes. The robot is released for other users.
Click to delete a session, for example if an employee has left the company or if a session needs to be terminated. The action is immediate and cannot be reversed.
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Users
The Users screen is shown in Figure 13.
Figure 13. The Users Screen Click to view and
change the details for that user
Click to add a new user
Ava 500 IT Administrator’s Guide The Administrator Console The expanded details for a user are shown in Figure 14.
Figure 14. User Details
Click to undo changes.
Username: The username, which is assigned when the user is created, is displayed on the Ava 500 when, for example, the robot is waiting for a session with the user, and is used to sign in to the Ava 500 App. It cannot be changed. Usernames must be 3-20 characters and cannot contain special characters other than ‘_’.
Enabled: When checked, the user can log into the Ava 500 App. Uncheck to disable a user. You cannot delete a user.
First Name and Last Name: Used for tracking only.
Email: The user’s email address, used to qualify an Ava 500 App request for a forgotten username or password.
New Password: Passwords of at least 8 characters, including at least one number, are encouraged. Functionality is provided to auto-generate a strong password.
You can hide or show the password as you enter it.
Users can also change their passwords in the Ava 500 App.
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Video Endpoints: Each video endpoint is made up of an address and a label. The address is the H.323 or SIP dialing address. The label is the user-friendly endpoint name that is displayed to all users when they select an endpoint, for example ‘Main Conference Room’ or ‘Bob’s office’. Click Add to add an additional endpoint. Click next to an endpoint to delete it. Users can also add endpoints in the Ava 500 App.
Beginning SIP dialing addresses with ‘SIP:’ produces optimal results.
Sites: If you have multiple Ava 500 sites, or operating areas, users can be restricted to certain sites. A user must be authorized for at least one site in order to use the Ava 500 App. The user cannot be authorized to access a site until the map for that site is completed.
The same information is required after you click ADD USER to add a new user (Figure 15).
Figure 15. The Add User Dialog
Click in the Video Endpoints box to add a new endpoint, after which the Address and Label fields are displayed.
Ava 500 IT Administrator’s Guide
Troubleshooting
Ava 500 IT Administrator’s Guide Rebooting the Ava 500 This section is intended to help you quickly solve simple problems. The following information is included: