Biscom Delivery Server records the transactions that occur in the application and can generate reports on Delivery activities, Package activity, User activity, and System information. Most reports offer filtering capability to show specific date ranges and search terms, and can be exported to CSV format.
Role Reports Available Description
Sender Deliveries I’ve sent List of the current user’s deliveries sorted by delivery access date.
Packages activity List of packages for which you are a sender or owner. Report System report Summary information for
usage covering a date range. This includes reports on users, deliveries, packages, and files. User administrator Users activity List of all registered users,
whether active, disabled, or with pending registration. Includes deleted users. Users expiring Displays a list of users
whose accounts are expiring in the next 14 days.
System administrator
and Super user Pending deliveries notification List of deliveries that are pending. This may include any deliveries created while the delivery process is stopped, or deliveries created with an availability date in the future. System activity report Listing of all transactions
occurring in the system.
To view reports, click the View Reports icon from the home page. You will see all available reports based on your roles. Sender reports include delivery and package activity. Details of these reports can be found in the User’s Guide. Administrators have access to the following reports: users activity, users expiring, pending deliveries notification, system activity report
Users
The Users activity report is available to all administrators. The Users activity report displays all registered users, sorted by the last time they logged onto the system.
Also shown are the status and space used for each user (users exceeding their quota have their space used highlighted). Users may be Active, Disabled (grayed out), or Pending Registration (green). Check the checkbox Include deleted items to view deleted users.
Note: Since a user may be deleted and another user created with the same email address, each deleted user’s email address is followed by a unique string. This can help differentiate deleted users with the same email address.
Note: You can click the edit icon to go directly to the Update User form. This is not available for deleted users.
To view a detailed user activity report, click a user’s email address.
You will see the User Activity report with the transactions sorted by transaction date. User activity reports can be filtered by date.
The Users expiring report lists all users who will expire in the next 14 days. Click the username to update the selected user, where you are able to change the expiration date.
Pending delivery notifications
This report is available to users assigned the System administrator or Super user roles. The report displays delivery notifications that have not been sent out. This includes any notifications that have not been sent because the delivery notification process has been stopped, or deliveries that have an availability date in the future.
System activity report
This report is available to users assigned the System administrator or Super user roles. The report displays all transactions that have occurred in the system in reverse chronological order. Filters can be applied, such as viewing transactions from specific clients (i.e. Web, Outlook, desktop client).
Monitor System Activity
System administrators and Super users have the option to open a pop-up window with near-real time transaction monitoring. The link to open the window is under the System Administration icon on the main menu.
You can change the popup settings by clicking the settings link to display the refresh interval and the number of transactions to show in the window. This window will automatically refresh itself according to the refresh interval setting. To view the full report, go to the System Activity Report.
Sorting Reports
Columns headings that are highlighted can be sorted. Click the column heading to sort by that column’s attribute. Clicking a column that is the currently selected sort will reverse the sort order. Names that are too long to fit in the list are truncated and followed by “…” to indicate that there is more text.
Section 10: Compliance
Compliance Role
The compliance role is a powerful role intended for compliance officers and auditors. Compliance users have the ability to view packages and deliveries of other users without the users’ knowledge. All compliance transactions are tracked, but transactions that relate to a specific user’s package or delivery, such as viewing a package or downloading a file, are not visible in activity reports available to the package owner.
View Packages
Compliance users have access to all packages in the system, regardless of owner.
When viewing the list of packages, compliance users can click the package icon to the left of the package name to view a preview of the package details. Clicking the history icon to the right of the package name will display the package activity report, including all compliance transactions. Clicking the package name will open the package details page, and compliance users can download files, view history, and access package deliveries.
View Deliveries
Compliance users can view deliveries by first opening the package that contains the deliveries, or going to a listing of all deliveries. Viewing all deliveries, compliance users can click on the envelope icon to the left of the delivery name to preview the delivery details, or click the delivery name to view the full delivery details page. Clicking on the report icon to the right of the delivery will display the delivery history with compliance transactions included in the report.
Compliance users can view the full delivery details, including the recipients, subject, and secure and notification messages. Compliance users can also download the files that are part of the associated package.
View Users
This report shows users in the system and associated compliance transactions. Compliance activity can be previewed for each user by clicking on the icon to the left of the username.
Clicking on the username or email address will show the detailed compliance transactions for that user.