When virtual port operation fails, the ConfigTool will display the NPIV Error window, which will contain a message explaining the failure. The following table contains a list of the error messages that may be
observed when an operation fails and provides some recommended actions to take should the failure occur. Note that some actions may require a system restart to take effect.
NPIV Status Explanation Corrective Action
Disabled The NPIV feature is disabled on the adapter.
• Refer to the Celerity Installation and Operation Manual for details on enabling NPIV on the adapter.
Link Down The physical link is down.
• Verify that a working SFP is installed in the selected channel and the Fibre Channel cables are properly connected. • Verify that the Data Rate NVRAM setting
for the selected channel is either Auto or set to a speed that the switch supports.a
• Verify that the Connection Mode NVRAM setting for the selected channel is either PTP or PTPPreferred.a
• Verify that the speed and topology settings for the switch port match those of the selected channel.b
Unsupported Topology
The Fibre Channel topology of the physical link does not support the creation of virtual ports.
• Verify that the selected channel is connected point-to-point to a switch port (no hubs or loops allowed).
• Verify that the Connection Mode NVRAM setting for the selected channel is either PTP or PTP Preferred.a
• Verify that the speed and topology settings for the switch port match those of the selected channel.b
Unsupported Switch The switch port connected to this channel does not support NPIV.
• Verify that the switch supports NPIV and that NPIV has been enabled on the connected port.b
Unknown The NPIV status of the selected channel is unknown
• Record the reported error code and contact ATTO customer support for assistance.
Error
Message Occurs On... Explanation Recommended Action “The operation
failed” Create/Delete
Typically a driver
request timeout. • Retry the operation. “The driver
does not support this application”
Create/Delete
The version of the NPIV interface supported by the driver is not the same as that supported by the ConfigTool.
• Verify that most recent versions of both the Celerity driver and ConfigTool are being used.
Error
Message Occurs On... Explanation Recommended Action “Unsupported
function” Create/Delete
The driver received a NPIV request that it does not support.
• Verify that most recent versions of both the Celerity driver and ConfigTool are being used.
“The host does not support NPIV”
Create/Delete NPIV has been disabled on the adapter.
• Refer to the Celerity Installation and Operation Manual for details on enabling NPIV on the adapter.
“An unknown error occurred (code: 0x??)”
Create/Delete A catch-all error for unexpected failures.
• Record the reported error code and contact ATTO customer support for assistance. “Out of
resources” Create
The driver has run out of the resources required to create a new virtual port.
• Delete any unused virtual ports and retry the create operation “The fabric does not support NPIV” Create The FC topology is not P2P or NPIV is not enabled on the switch.
• Verify that the selected channel is connected point-to-point to a switch port (no hubs or loops allowed).
• Verify that the Connection Mode NVRAM setting for the selected channel is either PTP or PTP Preferred.a
• Verify that the speed and topology settings for the switch port match those of the selected channel.b
• Verify that the switch supports NPIV and that NPIV has been enabled on the connected port.b “The maximum number of virtual ports have already been created” Create The maximum number of virtual port has already been created on the selected channel.
• Refer to the Celerity Installation and Operation Manual for details about the maximum number of ports that can be created on a physical channel.
“The WWPN is already in use”
Create
The virtual port name specified already exists on the selected channel.
• Specify a new port name and retry the operation.
“The WWPN
is invalid” Create
The virtual port name specified is not formatted properly.
• Specify a new port name and retry the operation.
97 a.Changes to NVRAM settings require a system restart to take effect.
b. Refer to the switch documentation for details. Error
Message Occurs On... Explanation Recommended Action
“The FC link is
down” Create
The physical link is down on the selected channel.
• Verify that a working SFP is installed in the selected channel and the Fibre Channel cables are properly connected.
• Verify that the Data Rate NVRAM setting for the selected channel is either Auto or set to a speed that the switch supports.a
• Verify that the Connection Mode NVRAM setting for the selected channel is either PTP or PTP Preferred.a
• Verify that the speed and topology settings for the switch port match those of the selected channel.b
“The WWPN
does not exist” Delete
The specified virtual port does not exist on the selected channel.
• Wait 10 seconds and retry the delete operation.
5.0 ATTO vConfigTool Storage Controller Management
Pre-Installation
The ATTO vConfigTool is a free utility available via the ATTO website at www.attotech.com. This application supports a specific environment, specifically VMware vCenter Server 5.5u2 and later. Please visit the ATTO website for support
information and downloads. Please also visit http://www.vmware.com/products/vsphere for the latest VMware vSphere updates and
http://www.vmware.com/products/vcenter-server/ for the latest VMware vCenter updates.