FIGURE I OVEVIEW OF RESEARCH PROCESS
1. W HAT IS YOUR POSITION WITHIN THE COMPANY ?
2. How many years have you been working ‘in the air’? 3. Which schedule characteristics cause fatigue? Why?
4. Which schedule characteristics cause physical health issues? Why? 5. Which schedule characteristics cause mental health issues? Why? 6. How do you rate your WLB? Why?
7. Which schedule characteristics cause a good WLB? Why? 8. Which schedule characteristics cause a good WLB? Why?
80 Appendix III. Survey setup
90 Appendix IV. Axial coding interviews
Axial codes - Interview I:
Function: Co Pilot 777/ 787 Years in function: 21 years Age: between 40 and 60 Gender: male
Contract type: 80% Tight occupation in Cockpit
Long-Haul flights through the night
No Cockpit Rotation
Long-haul flights back from the west
Long-haul flights back from the east
Fatigue
Time differences Contradiction between local time and biological body rhythm
Fatigue The need for sleep when
being at home / less time for family and friends on day of arrival
Mood swings
91
Integration in decision making on destinations and amount of days off there
80% contract
Flexible nature of pilot job
10 requests per year for destinations
10 requests per year for special days off
Longer recover period
Increased amount of days off
Possibility to take side jobs
WLB (Work-Home Interaction)
Missing special days in private life
92
Axial codes - Interview II:
Function: Pilot 747
Years in function: 33 years Age: between 50 and 60 Gender: male
Contract type: 80
Tight occupation in Cockpit
Long-Haul flights through the night
No Cockpit Rotation
Long-haul flights back from the west
Long-haul flights back from the east
Fatigue
Time differences
Contradiction between local time and biological body rhythm
European flights with start and landing at night
93
Fatigue The need for sleep when
being at home / less time for family and friends on day of arrival
Mood swings Mental health issues
Integration in decision making on destinations and amount of days off there
80% contract
Flexible nature of pilot job
10 requests per year for special days off
Longer recover period
Increased amount of days off
Possibility to take side jobs
WLB (Work-Home Interaction)
Concentration problems on duty
10 requests per year for destinations
Heart ryhthm distortion Diabetes Type II
94
Axial codes - Interview III:
Function: Captain 777-787 Dreamliner Years in function: 25 years
Age: between 40 and 50 Gender: male
Contract type: 80%
Tight occupation in Cockpit
West-east mix
No Cockpit Rotation
Shorter recovery period to recover from time
differences
Fatigue
Time differences
Contradiction between local time and biological body rhythm
95
Pressure due to obligations to socialize on a constant base
Stress due to delay in schedule
Mental health issues
Integration in decision making on destinations and amount of days off there
80% contract
Short notice changes
10 requests per year for special days off
Longer recover period
Increased amount of days off
Taking away of days off
WLB (Work-Home Interaction)
10 requests per year for destinations
Headache
Physical health issues
Non-compliance with agreement between union and the company
96
Axial codes - Interview IV:
Function: Captain 747 long-haul Years in function: 27 years Age: between 50 and 60 Gender: male
Contract type: 100% and 80%
Tight occupation in Cockpit
Long-Haul flights through the night
No Cockpit Rotation
Long-haul flights back from the west
Long-haul flights back from the east
Fatigue
Time differences
Contradiction between local time and biological body rhythm
European flights with start and landing at night
97
Fatigue Lack of motivation and
emotional emptiness
Lack of energy Mental health issues
Integration in decision making on destinations and amount of days off there
80% contract
Free time at destination
10 requests per year for special days off
Longer recover period
Increased amount of days off
WLB (Work-Home Interaction)
Concentration problems on duty
10 requests per year for destinations
Stress when unexpected
situaions occur
98
Axial codes - Interview V:
Function: Cabin attendant
Years in function: 8 months (in total 14 months) Age: between 20 and 30
Gender: female Contract type: 100%
Tight schedules
Long-Haul flights through the night
Short recover period
Long-haul flights back from the west
Long-haul flights back from the east
Fatigue
Time differences
Contradiction between local time and biological body rhythm
European flights with start and landing at night
99
Stress among parents with parental obligations at home
Mental health issues
Integration in decision making on destinations and amount of days off there
Control on scheduling
Flexible nature of pilot job
10 requests per year for special days off
Missing out special events
WLB (Work-Home Interaction)
Concentration problems on duty
10 requests per year for destinations
Heavy feet Dry eyes
Physical health issues
Being free on weekdays limits possibility to meet friends
100
Axial codes - Interview VI:
Function: Senior Purser
Years in function: 3 months (in total 15 years) Age: between 50 and 60
Gender: male Contract type: 100%
Tight schedules
Long-Haul flights through the day
Short recover period
Long-haul flights back from the west
Long-haul flights back from the east
Fatigue
Time differences
Contradiction between local time and biological body rhythm
101
Stress among parents with parental obligations at home
Mental health issues
Integration in decision making on destinations and amount of days off there
Control on scheduling
Flexible nature of pilot job
10 requests per year for special days off
Short notice on scheduling decreases WLB (parents)
WLB (Work-Home Interaction)
Stress due to short notice changes in schedule
10 requests per year for destinations
Heavy feet and legs Sore throat
Physical health issues
Being sick will result in losing schedule Nose problems (OP)
102
Axial codes - Interview VII:
Function: Cabin crew éénbander Years in function: one year Age: between 40 and 50 Gender: female
Contract type: 100%
Flight through the night
West-east mix
Long haul night Flight from the west
Shorter recovery period to recover from time
differences
Fatigue
Tight schedules
Dynamic of flight (busy) Long haul night Flight from the east
Long haul night Flight from the west Night flight in Europe
103 Appendix V. SPSS
Feelings of stress among parents
Stress due to short notice changes
Mental health issues
Integration in decision making on destinations and amount of days off there
Control over on schedule (not always, but most of the times)
10 requests per year for
special days off WLB (Work-Home Interaction) 10 requests per year for
destinations Shoulder, back & neck
problems
Physical health issues
Stress due to demanding customers