Device Manager
Code Other Steps
Number Problem Solution Button to the Solution
1 Incorrect device Update Driver If Update Driver fails, delete device listing configuration. and run Add New Hardware Wizard. 2 Can’t determine correct Update Driver If Update Driver fails, delete device listing
device bus type or can’t and run Add New Hardware Wizard. install driver.
3 Bad device driver or Update Driver Press Ctrl+Alt+Delete (Task Manager) to system resources low. check system resources; if Update Driver
fails, delete device listing and run Add New Hardware Wizard.
4 Bad driver or Registry Update Driver If Update Driver fails, delete device listing problem. and run Add New Hardware Wizard. 5 Bad driver. Update Driver If Update Driver fails, delete device listing
and run Add New Hardware Wizard. 6 Resource conflict with Troubleshoot If the troubleshooter cannot resolve the
another device. conflict, shut down the computer, change the resources used by the device, and restart.
7 Can’t configure device. Reinstall driver If Reinstall Driver fails, delete device list- ing and run Add New Hardware Wizard; obtain an updated driver.
8 Various DevLoader (none) Reinstall Windows to re-create a working (device loader) problems. VMM32.VXD system file.
Reinstall Driver If Reinstall Driver fails, delete device list- ing and run Add New Hardware Wizard; obtain an updated driver.
Update Driver If Update Driver fails, delete device listing and run Add New Hardware Wizard; obtain an updated driver.
9 BIOS enumeration (none) Delete device listing and run Add New problem. Hardware Wizard; contact vendor for cor-
rect Registry keys or an updated driver if the problem continues.
10 Device not present, Update Driver Check physical connection to system (slot working properly, or connector, cabling, power); restart sys- other specified problem. tem. Run Update Driver if Code 10 reap-
pears. If Update Driver fails, delete device listing and run Add New Hardware Wizard.
11 N/A N/A Windows 9x/Me only
12 No free hardware Troubleshoot Follow instructions in troubleshooter; resources. might require removal or reconfiguration
of other devices.
13 Device not detected by Detect Hardware If Detect Hardware fails, delete device system. listing and run Add New Hardware Wizard. 14 Must restart computer Restart Computer Shut down computer and restart to
before device will work. activate device.
15 Resource conflict with Troubleshoot Follow instructions in troubleshooter to another device. find nonconflicting resources.
16 Some device resources (none) Click Resources tab and manually enter aren’t known. resources required or delete device listing
and run Add New Hardware Wizard. 17 Incorrect assignment Update Driver Delete device listing and run Add New
of resources to multi- Hardware Wizard. functional device.
18 Drivers need to be Reinstall Driver If Reinstall Driver fails, delete device list- reinstalled. ing and run Add New Hardware Wizard. 19 Possibly bad Registry. Check Registry Windows will restart and use a previous
copy of the Registry; if this fails, start Windows in Safe Mode and use System Restore to return to a working condition. 20 Can’t load drivers for Update Driver If Update Driver fails, delete device listing
device. and run Add New Hardware Wizard. 21 Windows is removing Restart Computer Shut down Windows and computer; wait a
specified device. few moments, then restart the computer.
TABLE 2.4 (continued)
WINDOWS XP DEVICE MANAGER CODES AND SOLUTIONS
Device Manager
Code Other Steps
22 Device is disabled in Enable Device Click Solution button. Device Manager.
Device not started. Start Device Click Solution button.
Device is disabled by (none) Remove device listing and run Add New driver or program. Hardware Wizard. If the problem persists,
use MSCONFIG to disable startup pro- grams (clean boot) and retry; contact the hardware manufacturer for help if problem continues.
23 Secondary display Properties Verify primary display adapter works okay. adapter problems.
Problem with primary (none) Correct problems with primary display display adapter. adapter and retry.
Other devices. Update Driver Click Solution button.
24 Legacy (non-PnP) device Detect Hardware If device still can’t be detected, make was not detected. sure it is properly connected to the system. PnP device was not Update Drivers If device still can’t be detected, make sure detected. it is properly connected to the system. 25 Device not completely Restart Computer Normally displayed only during first reboots
set up by Windows. of Windows; if problem persists after Windows is completely installed, you might need to reinstall Windows or remove the device listing and use Add New Hardware. 26 Device not completely Restart Computer If problem persists, remove the device list-
set up by Windows. ing and use Add New Hardware.
27 Resources can’t be (none) Remove the device listing and use Add specified. New Hardware; obtain updated drivers or help from hardware vendor if problem per- sists.
28 Drivers not installed. Reinstall Driver If Reinstall Driver fails, delete device listing and run Add New Hardware Wizard. Obtain updated drivers if necessary.
TABLE 2.4 (continued)
WINDOWS XP DEVICE MANAGER CODES AND SOLUTIONS
Device Manager
Code Other Steps
29 No resources provided (none) Restart the computer, start the BIOS by BIOS or device setup program, and configure the device disabled in BIOS. in BIOS. Save changes and restart the
computer.
30 IRQ conflict. (none) Reconfigure the device or conflicting device to use a different IRQ.
31 A specified device is Properties Reconfigure the other device’s properties preventing the current (displayed when you click the Solution device from working. button) to fix the problem; if the problem
persists, delete device listings and run Add New Hardware Wizard. Obtain updated drivers if necessary.
32 Drivers not available. Restart Computer Provide the installation CD-ROM or log onto the network after restarting; if the CD-ROM or network doesn’t work, resolve its problem so drivers can be accessed. 33 Various hardware errors. (none) Hardware has failed; replace the speci-
fied hardware.
TABLE 2.4 (continued)
WINDOWS XP DEVICE MANAGER CODES AND SOLUTIONS
Device Manager
Code Other Steps
Number Problem Solution Button to the Solution
More About Device Manager Error Codes and Solutions
For more information about the Windows XP Device Manager error codes listed in Table 2.4, go to http://support.microsoft.com and search for Knowledge Base article 310123.