Part 1 Script A To: All s t a f f
Subject: identity cards
Those person who research and develop the software tecos. need identity cards. Because the identity cards is the sign and provement of your working. On 3 rd June, 2pm, go to my office f o r fetching applicant forms and filling it handing out to my secretary to get the card.
Thanks
Human resource manager
Script A
All the content points have been addressed, but poor language control obscures clear communication of the message. Overall, the effect on the reader would be negative.
Band 2
Script B Hi,
As you know this department has increased a lot, because of that, we are going to introduce identity cards.
Only the employees that entered in the department until 2004, will need this cards. You can get this cards in the administration department.
Script B
All content points have been addressed and the organisation and register of the email are on the whole satisfactory. The range of vocabulary and grammar is adequate and although there are a number of errors, these are minor and do not prevent the message being clearly conveyed.
Band 3
Script C
Dear colleagues,
I am writing to inform you t h a t everyone being involved in software development will need be provided with an identity card by the service team on next Monday. Due to stolen data the head office decided to prevent unauthorised access to data this way.
Regards, Alex Thierry
Script C
All points are addressed and the register and format are on the whole appropriate. The range and accuracy of language is generally good and the reader would be clearly and fully informed.
Band 4
Part 2 Script D
For number of Parkside s t a f f leaving stores problem, I made a report as follows:
At f i r s t , look at draw, from this one you can see, Year 2004. Highgate lost 4 person. Parkside lost 5. Until 2005, Highgate's rate is reduced, but Parkside's rate is grew so high more s t a f f leaving will make the store pay more time & money employ another one instead of this one. This is waste to the manual resource & money.
Through communicate with the Parkside s t a f f , I know there are three point very important.
Firstly, training wanted. The s t a f f want to more training to improve themselves' level. everyday their make the same job, long and long, their will hate this job. I think the company need to provide this benefit to the staff.
Secondly. More paid holiday. I think this is the f i r s t , but the s t a f f is not pay attention i t , so t h a t is not possible.
Thirdly. Bonus Scheme, if the company can pay more money employ the new s t a f f why cannot pay more salary to the current staff? So I suggest the company provide the double-salary as t h e bonus pay f o r the current staff end of the years.
That's all.
Sincerely, Lucy.
Script D
The report is considerably longer than the recommended word length and does not cover all the content points. Although the report is paragraphed adequately, cohesion is weak. The register and format of the report are not always appropriate; errors are numerous and impede clear communication of the message.
Band 2
Script E
Terms of reference
As requested I have written a report to compare the two stores "Highgate" and Parkside.
Findings
According to my research Parkside has a higher rate of s t a f f leaving than ever. In 2005 20 people left Parkside, that is 15 more than the year before.
However, Highgate kept the number of s t a f f leaving its store equally low as in 2004. Only two s t a f f were leaving.
Parkside staff requested now more paid holiday in order to give satisfaction to s t a f f . Unfortunately, I think that this is not possible and the wrong way to cooperate. But the company would have great benefit if s t a f f were trained. This would give motivation.
Furthermore a bonus scheme would be helpful to make s t a f f work harder and more enthusiastic.
Script E
Overall, the range of grammar and vocabulary is satisfactory, as is the organisation, format and register of the report. Although a number of errors are present, these do not prevent the message being conveyed. As not all the content points have been addressed the target reader would not be fully informed, and marks have been lost for this reason.
Band 3
Script F
Report on s t a f f turnover
Introduction
This report aims to explain the high s t a f f turnover 2005 in Parkside and to propose measures to improve s t a f f loyalty.
Findings
The figures clearly show t h a t the high number of s t a f f leaving the stores is a problem that only affects the Parkside store in 2005. While s t a f f turnover in the Highgate store remained on a low level the number of s t a f f leaving Parkside shoot up from 5 to 20. This unfortunately has a bad impact on customer service.
Research amongst s t a f f revealed their requirements. Firstly s t a f f requires more training what would also benefit the company as the service is likely to improve. Another good idea is the introduction of a bonus scheme f o r valued s t a f f t h a t would improve s t a f f loyalty. Unlike the mentioned proposals the request for a longer annual lave could not be met.
Recommendations
It is recommended to o f f e r both the requested training opportunities and a bonus scheme f o r valued staff.
Script F
All content points are clearly covered and the report is well organised with good cohesion. Both the register and format are consistently appropriate. Generally the language used is accurate and a good range of structures and vocabulary is demonstrated.
Band 5
ASSESSMENT OF SPEAKING
Candidates are assessed on their own performance and not in relation to each other, according to the following analytical criteria: Grammar and Vocabulary, Discourse Management, Pronunciation and Interactive
Communication. These criteria are interpreted at Vantage level. Assessment is based on performance in the whole test and is not related to particular parts of the test.
Both examiners assess the candidates. The Assessor applies detailed, analytical scales, and the Interlocutor applies a Global Achievement Scale which is based on the analytical scales.
Grammar and Vocabulary
This refers to range and accuracy as well as the appropriate use of grammatical and lexical forms. At BEC Vantage level, a range of grammar and vocabulary is needed to deal with the tasks. At this level candidates should be accurate enough, and use sufficiently appropriate vocabulary, to convey their intended meanings.
Discourse Management
This refers to the coherence, extent and relevance of each candidate's individual performance. Contributions should be adequate to deal with the BEC Vantage level tasks. At times, candidates' utterances may be inappropriate in length.
Pronunciation
This refers to the candidate's ability to produce comprehensible utterances. At BEC Vantage level, meanings are conveyed through the appropriate use of stress, rhythm, intonation and clear individual sounds, although there may be occasional difficulty for the listener.
Interactive Communication
This refers to the candidate's ability to take an active part in the development of the discourse. At BEC Vantage level, candidates should be sensitive to turn-taking and sustain the interaction by initiating and responding appropriately. Hesitation may, at times, demand patience of the listener.