Exercise 1: XenMobile Tomcat Service Availability
Overview
This exercise will demonstrate monitoring of the XenMobile Tomcat service availability.
Stopping the service will result in an alert being triggered.
Step by step guidance
Estimated time to complete this exercise: 10 minutes.
Step Action
1. In the Operations Console, expand Comtrade Citrix XenMobile and click on XenMobile Topology.
2. Click on XenMobile Device Manager (MDM).
3. Observe the object health state as well as information in Detail View.
4. Expand the Task Pane on the right and click on Stop Service under XenMobile Tomcat Service Tasks.
5. Click Run to stop the tomcat service.
6. Verify the task completed successfully and click Close.
7. Go to XenMobile Alerts on the left.
8. Click the Citrix XenMobile Device Manager Tomcat Service alert to view the Alert Details. Please note that the alert may take up to 5 minutes for the alert to show.
9. On the left, switch back to the XenMobile Topology view.
10. Select XenMobile Device Manager.
11. Expand the Task Pane on the right and click Start Service under XenMobile Tomcat Service Tasks.
12. Click Run to start the tomcat service.
13. Verify that the task completed successfully and click Close.
14. Return to the XenMobile Alerts view from the menu on the left.
15. Go to XenMobile Alerts and wait for the alert to clear.
Exercise Summary
This exercise shows that the MP is monitoring the critical XenMobile components and generates an alert if any issues are found.
Exercise 2: Device Manager Properties
Overview
This exercise will demonstrate monitoring of the XenMobile device properties such as Rooted devices, weak passwords or memory encryption.
This exercise will demonstrate how easily you can detect devices that are not compliant with your policies.
Step by step guidance
Estimated time to complete this exercise: 15 minutes.
Step Action
1. On the Student Desktop, switch to Internet Explorer and navigate to http://192.168.10.26/zdm.
2. Log in as Administrator with password Citrix123.
3. Click the Devices tab.
4. Double-click on the first device in the list.
5. Select the Properties tab.
6. Double-click on Jailbroken/Rooted property.
7. Select Yes and then click Update.
8. Click OK to close the Edit an android device window.
9. Notice that the Jailbroken/Rooted indicator has turned red in the list of devices .
10. Return to the Operations Console in the Remote Desktop Connection Manager.
11. On the Alerts page, a new alert for Too many rooted devices will be listed. Click this alert.
12. Review the Alert Details at the bottom.
13. Right-click on the alert, and open Health Explorer.
14. In the Health Explorer window, select Rooted Device Compliance Monitor and click on State Change Events tab.
15. Scroll down and observe the Diagnostic Task Output. Displayed is a list of noncompliant devices.
16. Close the explorer.
Exercise Summary
The XenMobile MP monitors the mobile devices to make sure they are in compliance. You will be notified if a particular percentage of the devices are not compliant, plus you can get a list of non-compliant devices.
Exercise 3: Performance Views
Overview
This section demonstrates live monitoring of various XenMobile performance parameters. Information on the device performance is collected and shows in real-time.
Step by step guidance
Estimated time to complete this exercise: 10 minutes.
Step Action
1. From the Operations Console, Select Device Manager Performance on the left side navigation menu.
2. Select the various XenMobile performance rules from the options at the bottom of the screen.
3. Review the graph data.
Exercise Summary
Take a few minutes to review the performance information to see how this is useful to get details about the overall environment.
Exercise 4: XenMobile Database Availability
Overview
This exercise will demonstrate monitoring of the XenMobile Database availability.
Detaching the database will simulate loss of DB connectivity will result in an alert being triggered.
Step by step guidance
Estimated time to complete this exercise: 15 minutes.
Step Action
1. In the Operations Console, switch to XenMobile Topology on the left.
2. Observe the health sate of DB:Sql1.training.lab.
3. From Remote Desktop Connection Manager, double-click sql1 to connect to the sql1 desktop.
4. Click Start.
5. From the Start Screen, type in SQL to search. Click SQL Server 2014 Management Studio when it appears.
6. Click Connect.
7. Expand Databases, right-click zdm, mouse over Tasks and click Detach…
8. In the popup window, check “Drop” checkbox and click OK
9. Return to the scom desktop.
10. Select XenMobile Alerts from the menu on the left side of the Operations Console window.
11. You should receive Citrix XenMobile Device Manager Database Not Reachable alert, Click the alert.
12. Review the Alert Detail.
13. From the Remote Desktop Connection Manger window, switch back to the SQL1 desktop.
14. Right-click on Databases and select Attach.
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15. In the Attach Databases window, click Add.
16. Select the zdm.mdf file and click OK.
17. Click OK in the Attach Databases window.
18. This will restore the connection to XenMobile database, which will remove the alert in the SCOM console.
Exercise Summary
The MP monitors all aspects of the XenMobile environment to give visibility into the critical
infrastructure components to the compliance of the mobile devices to the performance information.
Revision: Change Description Updated By Date
1.0 Original Version John Lee/Adnan Koro/
Evin Safdia May 2015
About Comtrade
Comtrade Management Products is a recognized leader in enterprise application and infrastructure management for bringing native integration to Microsoft System Center and HP Operations
Manager. Our management product line delivers strong, immediate value for customers and includes best in class solutions for the entire Citrix stack – XenApp, XenDesktop, XenMobile, XenServer, NetScaler, StoreFront, Web Interface, Provisioning Services, License Server and CloudBridge.
About Citrix
Citrix (NASDAQ:CTXS) is a cloud company that enables mobile workstyles—empowering people to work and collaborate from anywhere, securely accessing apps and data on any of the latest
devices, as easily as they would in their own office. Citrix solutions help IT and service providers build clouds, leveraging virtualization and networking technologies to deliver high-performance, elastic and cost-effective cloud services. With market-leading cloud solutions for mobility, desktop virtualization, networking, cloud platforms, collaboration and data sharing, Citrix helps organizations of all sizes achieve the speed and agility necessary to succeed in a mobile and dynamic world.
Citrix products are in use at more than 330,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at www.citrix.com.