Manager Subject Matter Expert Support

Manager Subject Matter Expert Support

Digital Public Service, All of Government Services Delivery

The Manager Subject Matter Expert (SME) Support role is to provide management, guidance and support to the SME Process Modelers and lead the SME in their role to ensure agency adoption of the Common Process Model.

The Manager SME Support will support the system functional lead SMEs and New Zealand Government Agencies to adopt standard business processes for their enterprise projects and initiatives. These projects are also called back-office replacement projects with a very high level of digital automation, complex software integration with global software suppliers, e.g. SAP and Oracle. The role will interact with multiple agencies providing specialisation, knowledge and insights for the agencies to deal with complex change process to their IT systems and the employees who need to use the processes to deliver services to citizens.

They will also help facilitate and guide changes and improvements to the processes as authorised by the system functional lead. The role has a high impact on the legacy of digital transformation in NZ Government and to ensure the NZ AOG Common Process Model remain fit for purpose. The role has deep experience in how large software installations enable government legislation, policies and objectives through robust and resilient process architecture.

• Reporting to: CPM Director

• Location: Wellington

• Salary range: Information Technology J

What we do matters – our purpose

Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation.

In other words, it’s all about helping to make New Zealand better for New Zealanders.

How we do things around here – our principles

We make it easy, we make it work

• Customer centred

• Make things even better We’re stronger together

• Work as a team

• Value each other

We take pride in what we do

• Make a positive difference

• Strive for excellence

Working effectively with Māori

Te Aka Taiwhenua – our Māori Strategic Framework – enables us to work effectively with Māori. Te Aka Taiwhenua is underpinned by our mātāpono – Kotahitanga, Manaakitanga, Whānaungatanga, He Tāngata.

As DIA is an agent of the Crown, Te Tiriti o Waitangi/The Treaty of Waitangi is important to everything we say or do. We recognise it as an enduring document central to New Zealand’s past, present and future. Building and maintaining meaningful relationships is important to work effectively with Māori, stakeholders and other agencies. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.

Spirit of service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now

and in the future. We have an important role in supporting the Crown in its relationships with Māori

under the Treaty of Waitangi.  We support democratic government. We are unified by a spirit of

service to our communities and guided by the core principles and values of the public service in our

work.

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What you will do to contribute As a result, we will see People Management

• Recruit, lead and manage the team in line with HR guidelines and the People Leader profile of the DIA Capability Framework

• Manage the performance and development of staff in accordance with DIA processes and the needs and priorities of the Unit

• Undertake regular DIA culture and engagement activities with the team

• Motivate, enable and engage the team to achieve results

• Proactively work with direct reports to identify opportunities for improvements to enhance the quality of the services provided by the team and end user experiences

• Behaviour as a people leader in line with the DIA Capability Framework

• Leadership and management of the team meets DIA expectations

• The performance and

development of staff within the Team is appropriately planned and managed in accordance with DIA processes and business needs

• Direct reports have clear expectations of their

performance, including individual Performance Plans, and receive regular performance feedback

• Regular culture and engagement

activities are undertaken

What you will do to contribute As a result, we will see Support Delivery

• Provide guidance and support to staff ensuring they understand how to navigate the software and use the Common Process Model overall, and the Golden Client Library (master back-office library)

• Responsible for providing guidance to subject matter expertise on the use of the Common Process Model sub -models and their engagement with users

• Provide an understanding on modelling techniques for the sub-models

• Development of an in-depth knowledge of the sub- modules and Golden Client Library to ensure clear guidance is provided to users

• Responsible for developing and maintain effective processes for review and quality assurance of outputs, and feedback loops. Ensuring that delivery, practice and outputs meet the expectations of the users

• Responsible for ensuring that the SMEs deliver the quality assurance of outputs for agency specific models and Golden Client Library collateral.

• Identify and implement governance and

management improvements to support the integrity of the Unit, Common Process Model and Golden Client Library.

• SMEs can easily navigate users the Common Process Model and understand the modelling taxonomy and standards used and how to use these to model specifically for their agency, and their domain, i.e. Finance, HR, etc

• SMEs are able to use the Golden Client Library to support end users with their back-office transformation projects

• Timely support is delivered to a quality standard

• Quality assurance processes are documented, well understood and consistently followed

• The capability and performance of the Unit is enhanced by the support and advice provided by the Unit and services.

• System functional leads for HR, Procurement, Finance, etc and their experts co-create a fit for purpose NZ AOG Common Process Model.

• NZ Government agencies are

enabled to use global large scale

software and innovation with

lower implementation costs and

improved resilience.

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What you will do to contribute As a result, we will see Training / Coaching

• Ensure that the team delivers quality, timely and appropriately targeted training to all users that require it

• Develop and implement the capability and quality of training interventions required to meet the user needs and/or arrangements are in place for other learning delivery approaches

• Develop and implement that the content

management capability of the Unit ensuring that it is fully leveraged to deliver current, accurate, relevant and friendly content to agencies

• Undertake training Needs Analysis of staff and users to tailor or adapt learning requirements

• Develop and implement coaching approach that is integrated into the overall learning interventions and coaching activity is evaluated

• Implementation of all training and coaching initiatives

• Training services are delivered to agreed time and quality

standards, with the service recognised as providing high quality and high value services and experiences

• Training is relevant to the needs of staff and users and responsive to changing priorities

• Staff respond positively, are skilled and confident in delivering services across the CPM sub- models

Stakeholder Management

• Establish, build and maintain effective working relationships with key stakeholders, both internally and externally

• Consult regularly, requesting user feedback

regarding possible improvements, performance and approach

• Provide subject matter expert advice and advocacy to support awareness and uptake of the different products provided by the unit.

• Be accountable for and take part in working with the users to create and deliver meaningful specific advice and guidance around their needs in relation to the module or back office library collateral they are an expert in

• Establish and maintain strong collaborative working relationship with Technical team and agency staff

• Be the escalation point for any issues that may arise and support the process to resolve these

escalations.

• A positive and productive relationship with system functional leads and their

experts, as well as agency subject matter experts.

• Work is collegial with others

• Stakeholder feedback is proactively sought on performance and the achievement of outcomes

• Collaborative and inclusive

relationships are built and

managed across internal and

external teams

What you will do to contribute As a result, we will see Innovation and Change / Continuous improvement

• Lead the collaboration with Working Groups and system functional lead expert teams on new ideas and approaches working through adaptation, and analysis of the changes to be implemented

• Foster a culture of inquiry and innovation in all Working Groups

• Work with the Technical Support Manager and Platform Specialist team to understand the

implications and process for implementing changes to the NZ AOG Common Process Model and Golden Client Library.

• Different perspectives are included in advice and strategies being developed. Work is

collegial with others

• The sharing of information, experience, knowledge and ideas is encouraged

• Expert domain is enhanced for the benefit of all agency users

• The NZ AOG Common Process Model and Golden Client Library become the standard for the NZ Government. Large scale

software implementations have a reduced risk profile and tax payer money spent once and used to enable multiple agencies into the future.

Health and safety (for self)

• Work safely and take responsibility for keeping self and colleagues free from harm

• Report all incidents and hazards promptly

• Know what to do in the event of an emergency

• Cooperate in implementing return to work plans

• A safe and healthy workplace for all people using our sites as a place of work.

• All requirements of DIA’s Health and Safety policy and procedures are met.

Health and safety (for team)

• Inform, train and equip staff to carry out their work safely

• Ensure prompt and accurate reporting and

investigation of all workplace incidents and injuries

• Assess all hazards promptly and ensure they are managed

A dvis e C o llab o rat e w it h In flu enc e In fo rm M an ag e/ lead Deli ve r t o

Who you will work with to get the job done

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Your delegations as a manager

Human Resources and financial delegations F

Direct reports 2-4

Your success profile for this role What you will bring specifically At DIA, we have a Capability Framework to

help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is People Leader.

Keys to Success:

• Setting expectations

• Encouraging innovation

• Building effective teams

• Identifying talent and developing others

• Motivating others to achieve results

• Developing business acumen

Experience:

• Considerable experience in Business and Digital Architecture and/ or process architecture modelling expertise or management of business change programmes or projects and working within the ICT environment at scale.

(Agencies with more than 500 staff, with multiple sites and complex software installations)

• Expert business analysis and facilitation skills of complex business environments where software such as Oracle and SAP are often used to enable the business outcomes.

• Demonstrable specialist expertise or equivalent in a domain, e.g HR, Finance, Payroll, etc

• Experience managing staff and experience dealing with external stakeholders and experts at all of government level

• Programme and project governance and management experience.

Knowledge:

• Business process analysis of large and complex business environments, such as MSD, MOJ, ACC and the like

• Generalist knowledge of domain, e.g Finance, HR, Payroll, etc and how Tier 1 enterprise software enables the business requirements and outcomes.

• Industry standards for business process modelling

• Understanding of the NZ AOG Common Process Model and back office practices enabled by digital architecture in an as-a- service future.

• Team management and resource planning

• Technology and business project

experience

Your success profile for this role What you will bring specifically Skills:

• Team management

• Expert Business Analysis

• Expert Business process architecture analysis and modelling

• Expert at Facilitation of user requirements

• Project and programme management and implementation skills

Other requirements:

• Relevant degree or experience in Commerce with ICT majors.

• Relevant experience and professional certifications in Oracle, SAP or similar.

• Experienced gained as a consultant or agency specialist to implement business change using large scale as a service software.

• Ability to facilitate and resolve diverse view points

• Ability to lead a team to help agencies with documentation, user stories, case studies and high-level technology options for their back-office transformations.

• Problem solver in ambiguous environment