HUMAN RESOURCES

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HUMAN

RESOURCES

HR Course Catalogue 2014

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T:

+971 4 3352437

F:

+971 4 3352438

E:

[email protected]

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About

Informa Middle East

Informa Middle East (formerly IIR Middle East), has been a global leader in facilitating business knowledge

and skills through cutting edge training, conferences and industry led exhibitions for more than 40 years.

Operating in the Middle East since 1993, key expertise allows us to identify trends ahead of the curve by

responding quickly to market needs to bring global thought leaders and industry experts into the region.

We are part of the Global Events division of Informa plc (www.informa.com). Informa provides academics,

businesses and individuals with unparalleled knowledge, up-to-the minute information and highly specialist

skills and services. Informa has some 100 offices in 25 countries, employs over 6,000 staff globally and is one

of the largest publicly-owned organiser of exhibitions, events and training in the world.

Informa Middle East researches and organises more than 450 public training courses annually. These are

short, practical courses aimed at developing effective managers through a deepening of knowledge, skills

and confidence. Our division’s mission is to develop managers’ knowledge, skills, behaviours and practices

in order to enhance their managerial and leadership potential, personal success of their organisations and of

wider society. To achieve this, we offer a portfolio of qualification and endorsed public training courses, tailor

made in-house programmes, consulting, facilitation, and coaching that is directly applied to the realities and

challenges being faced by organisations.

Our relentless pursuit for excellence is reflected through renowned industry experts and consultants with

experience gained at the world’s biggest and most forward thinking organisations. Informa brings you

seasoned practitioners who have the solutions to the challenges facing your business today.

AFRICA South Africa AMERICAS Argentina Brazil Canada Chile Mexico USA ASIA China Hong Kong India Indonesia Japan Malaysia Philippines Singapore Taiwan Thailand Vietnam AUSTRALASIA Australia New Zealand MIDDLE EAST Qatar UAE EUROPE Austria Belgium CzechRepublic Denmark Finland France Germany Greece Hungary Italy Monaco Netherlands Norway Poland Portugal Romania Russia Spain Sweden Switzerland UK

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Dear Colleague,

I would be stating the obvious if I say, “Giving your staff access to training is more than providing a ‘nice-to-have’ benefit.”

A well-trained workforce is productive and has the skills to do the job effectively and efficiently.

But the benefits of staff training don’t stop there. Just some of the tangible benefits that companies that invest in training have

reported include:

• Improved levels of staﬀ retention

• Increased motivation and enthusiasm

• Greater staﬀ buy-in to organisational goals.

To help you build the skills of your workforce, Informa Training offers you a comprehensive catalogue of training courses, ranging

across all aspects of business.

Whether you have one person, a handful of people, or an entire division needing skills development, our open course calendar, with

more than 450 programmes, will help you meet the management, technical and core skills improvement needs of your workforce.

Through partnership agreements and established relationships with key awarding bodies and industry associations, we offer you

access to quality training with recognised certification.

Our exclusive training programmes and interventions are provided by renowned industry experts—leaders in their respective fields.

Each of the trainers bring a solid background in theory coupled with extensive practical experience at the highest levels of their

chosen fields.

We are honoured to have been able to assist you with your training needs during the past 20 years and look forward to witnessing

your success.

Warmest regards

Farzaneh Majed

Divisional Director – Training

With appr eciation t o P rof . P at

ching for tak

ing the phot

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5 About

Our Training

We are the leading provider of training programmes across the region, boasting the largest and most diverse

range of training courses with more than 450 public programmes covering management, technical and

core-skills improvement programmes.

Our Expertise Covers:

Management Development and Leadership

Business and Strategy

Personal and Professional Development

Audit

Banking, Finance and Accounting

Project Management

ICT and Telecoms

HR and Training

Supply Chain

Industrial

Healthcare

Sales, Marketing and PR

Real Estate

Legal

Our association with key partners and awarding bodies allows us to provide cutting edge information

with recognised certification through public seminars, customised in-house training, consultancy, distance

learning, workshops and blended solutions.

The Informa Middle East experience promises a superior solution with renowned industry experts and

leaders in their field.

Who Attends Our Training Seminars

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By Seniority

By Industry

CEO/ Vice President

General Manager/MD

Head of Department

Middle Management

Non-Managerial

Government

Electricity, Power, Oil and Gas Banking and Finance Real Estate and Construction IT And Telecommunication Healthcare Other 5% 16% 14% 25% 40% 19% 4% 7% 10% 20% 10% 30%

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Clien

ts

Our Clients

Since opening our Dubai office in 1993 more than 150,000 professionals have benefited from our training,

through our public course schedule and in-house programmes. Informa Middle East has been privileged to work

with most leading organisations in the region, covering all aspects of development from strategic leadership

to patient flow to financial modeling. With our carefully screened instructors and our excellent team, we have

shaped a superior training experience that has been a privilege to share with top tier institutions all over the

Middle East. Below is a selection of our clients:

Our clients rely on Informa Middle East’s dedication to service, flexibility and passion for quality as they focus on

building a performance culture that matches the region’s commitment to progressive growth.

To learn how your organisation can benefit from a partnership with us, please email [email protected]

or call 04 407 2536

Abdulla Fouad Group

Dubai Properties

Riyadh Bank

Abu Dhabi Distribution Company

Egyptian Banking Institute

RasGas

Abu Dhabi Pensions

El Seif Engineering

Royal Commission Jubail and Yanbu

A. Abunayyan Group

ENEC

SABIC

ADCO

ENOC

Saudi Aramco

ADIA

Etisalat

Saudi Electricity

ADNOC

GASCO

Saudi Food and Drug Authority

ADTA

KPC

Saudi Telecom

ARASCO

Kuwait Oil Company

SEHA

Bank Dhofar

Marafiq

Supreme Council of Health

Barwa Bank

Oryx

Tawazun

DEWA

Qatar Foundation

Union of Investment Companies

Dolphin Energy

Qatar Petroleum

United Real Estate

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embership

Membership

Membership is designed for companies and organisations that are looking to obtain maximum value

from their training budget with greater cost savings and incentives through a formal partnership

arrangement. Your company could benefit from:

• Discounts on published course prices – save up to 40%

• Complimentary passes for multiple bookings

• Facilitated brainstorming for your training team with one of our experts

• Individual assessment reports on your delegates

• A dedicated account manager providing first class service and help to maximise your membership

benefits

• Face-to-face visits to ensure you have that personal touch

• Exclusive Breakfast Networking Sessions with subject matter experts

• Invoicing and credit flexibility

• Flight and accommodation incentives

• Hotel reservation assistance

• First option on sold out and popular events

The membership consists of varying ties to ensure you can obtain maximum value within your annual

scope:

• Up to 20 delegates a year

• Up to 40 delegates a year

• Up to 60 delegates a year

• 60+ delegates a year

For more information on membership costs and how a partnership with us can benefit your company

please contact the membership team on [email protected] or call 04 407 2536

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In-Compan

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raining

In-Company Training

customised training solutions is the in-company training division. Any of the topics and subjects covered in

this catalogue can be adapted to suit your business, together with all areas of professional development, banking

and finance, management development and leadership. Our association with key partners and awarding bodies

allows us to provide cutting edge content and recognised certification to improve motivation and ultimately,

business performance. Our approach includes:

Customised Training - adapted to suit your business environment and objectives

Blended Solutions

- training is preceded by focused onsite needs-analysis and stakeholder interviewing

1-on-1 Coaching

- focused and impactful interventions for senior managers

Consultancy

- an analysis of existing business problems and the development of a strategy for

enhanced performance

Informa Middle East offers you proficiency across a variety of specialist subjects, offering a superior experience

with renowned industry experts and leaders.

Our expertise covers:

• Personal & Professional Development

• Management Development & Leadership

• Business & Strategy

• Finance & Banking

• Project Management

• IT & Telecoms

• HR & Training

• Industry & Healthcare

• Health & Safety

• Sales & Marketing

• Public Relations

• Real Estate

We are proud to be the leading training provider of choice across the Middle East and we would welcome an

opportunity to discuss your company’s training and development initiatives.

Please contact us on [email protected] for one of our training specialists to get in touch.

Phone +971 4 407 2624

Email

[email protected]

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Certified And Specialised Courses

The certified courses are cutting-edge events which are brought to you in association

with our academic partners.

Discover the benefits of these certified courses:

• Gain an in-depth understanding of every issue impacting your organisation and ensure you

walk away with the confidence and experience to handle any situation

• Earn a certificate in your chosen topic area that will attest to your proficiency, enhance your

value to your organisation and further your professional development

• Discover best practice and critical strategies in your chosen field that will ensure

organisational compliance and improve your job performance

• Exchange ideas and discuss practical solutions to common (and not so common) dilemmas

with colleagues and leading specialists

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AIPMM

The Association of International Product Marketing and Management (AIPMM) is the world’s largest professional organisation of product managers, brand managers, product marketing managers and other individuals responsible for guiding their organisations and clients through a constantly changing business landscape. It is the only organisation that represents those who manage the entire product life-cycle throughout any industry. Currently over 8000 members strong, it has offerings in North America, Europe and the Middle East, and is expanding soon into Southeast Asia.

Aston University

Founded in 1895 and a University since 1966, Aston is a long established research-led University known for its world-class teaching quality and strong links to industry, government and commerce.

Association for Talent Development

The Association for Talent Development (ATD), formerly ASTD, is the world’s largest association dedicated to those who develop talent in organizations. These professionals take the knowledge, skills, and abilities of others and help them achieve their full potential.

ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector. ATD supports the work of professionals locally in more than 125 chapters, international strategic partners, and global member networks.

EFQM

EFQM helps to prepare a new generation of business leaders by offering training and development opportunities built on practice-based learning and exchange between organisations. Initially focusing on training business excellence professionals how to assess an organisation using the EFQM Excellence Model, the EFQM portfolio has expanded to include courses on how to start your organisation’s “Journey to Excellence”, to business management training for senior managers and high potentials through the Pegasus programme.

The Balanced Scorecard Institute

The Balanced Scorecard Institute, a Strategy Management Group company provides training, certification and consulting services to commercial, government, and non-profit organizations in applying best practice in Balanced Scorecard, strategic performance management and measurement, and transformation and change management.

Products and services include public and on-site courses, facilitation and consulting services, and information and tools used by executives, managers and analysts to transform their organizations into “performance excellence” organizations. The Institute also provides, through the balancedscorecard.org website, a resource to obtain information, ideas and best practice based on lessons learned from extensive experience in building strategic management and performance measurement systems using the award-winning Nine Steps to Success® Balanced Scorecard methodology.

(Certification and training related to the Nine Steps to SuccessTM_{methodology is for internal facilitation and personal}

use only. Any use of the Nine Steps to SuccessTM_{or other Institute intellectual property beyond internal facilitation use}

without a formal affiliate or associate agreement with the Institute is prohibited.)

Bond University

Australia’s Bond University was established in 1989 and over its 20 year life has provided an educational experience of the highest international standards under the tutelage of Australia’s leading academics. Since its inception Bond has adapted to the needs of the workplace. By ensuring that education is more than scientific theory and text book case studies, Bond’s practical professional development approach means that its graduates are able to make an immediate impact in the workplace.

Bond is the only university to earn a 5 star rating in every category of evaluation in a recent review of Australian Universities.

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British Institute of Facilities Management (BIFM)

British Institute of Facilities Management (BIFM) is the national professional body for FM in the UK. Formed in 1993 it currently serves over 12,000 members, including overseas practitioners. BIFM also supports an international specialist interest group of more than 1,000 members who wish to keep up-to-date with international best practice.

BIFM Training

is managed on behalf of the BIFM by Quadrilect Ltd, and the current programme features over 40 courses including health and safety and a range of accredited options and qualifications. BIFM Training courses are benchmarked against the Institute’s professional standards, and offer an unparalleled range of professional development opportunities for FM’s looking to improve their knowledge, skill and professionalism. This course provides access to leading edge thinking and skilled practitioner experience in line with the Institute’s commitment to providing high quality information, education and networking services for individual professionals and organisations involved in FM. This course also carries a certificate which is recognised under the BIFM’s Continuing Professional Development programme. BIFM Training also offers a range of essential learning and development services, including skills profiling and training needs analysis. For further information on BIFM, please visit www.bifm.org.uk

The Chartered Institute of Logistics and Transport - United Arab Emirates

The Chartered Institute of Logistics and Transport (CILT) is a worldwide organisation with an established international pedigree. With over 33,000 members working in over 100 countries, the CILT spans the globe. CILT is the pre-eminent independent professional body for individuals associated with logistics, supply chains and all transport throughout their careers. It offers significant benefits to all its members, as well as a complete suite of educational courses internationally. For more information on CILT, please visit www.ciltuae.org or www.cilt-international.com

ESI International

ESI International is the recognised leader in innovative project management, contract management, business analysis, sourcing management training and business skills training. ESI have served Fortune Global 500 companies worldwide and nearly every major agency of the US government. For further information on ESI, please visit www.esi-intl.com

George Washington University (GWU)

The George Washington University School of Business is dedicated to excellence in its teaching and research about management within the United States and internationally. The school has a 75-year history of preparing men and women for leadership in both the private and public sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the US and around the world. For further information on George Washington University School of Business, please visit their website www.sbpm.gwu.edu

As Informa Middle East’s academic partner, GW reviews a selected range of the business and finance certificate courses and programmes. Delegates successfully completing these courses receive an Informa/GW Certificate of Completion.

Centre for Administrative Management Studies

Formed in 2013, Centre for Administrative Management Studies (CAMS) is the global professional body for practitioners, academics and students in Administrative Management. With clear stated charitable aims, CAMS undertakes to promote the science of administrative management for the public benefit.

Institute of Leadership and Management (ILM)

The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

The Institute of Sales & Marketing Management (ISMM)

The Institute of Sales & Marketing Management (ISMM) is the UK’s only professional body for salespeople. Founded in 1911 to promote standards of excellence in sales and sales management and to enhance the status and profile of sales as a profession, the ISMM has been the authoritative voice of selling and the custodian of sales standards, ethics and best practice for over 35 years.

The ISMM is also responsible for establishing benchmarks of professionalism in sales. It is the only membership body recognised by the UK Government regulatory body Ofqual as an awarding organisation to offer qualifications in Sales, Marketing and Sales Management.

ISMM members are drawn from every sector of industry and commerce. From those just embarking upon a sales career through to senior and experienced sales managers and directors, they share a commitment to upholding the standards of professionalism and integrity that are all hallmarks of sales success.

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Project Management Institute (PMI)

Informa Middle East is an approved Registered Education Provider (REP) with the Project Management Institute ((PMI). PMI is the world’s leading not-for-profit association for the project management profession. PMI is recognised for the advocacy programmes that are conducted with governments, organisations and industries around the world as they recognise and embrace project management to achieve business results. For further information on PMI, please visit www.pmi.org

As an REP Informa Middle East is approved by PMI to issue Professional Development Units (PDU) for our training courses. The REP programme has been designed to enhance the ongoing professional development of PMI’s members, those credentialed through PMI and others in the project management profession.

The Chartered Institute of Purchasing and Supply (CIPS)

The Chartered Institute of Purchasing and Supply (CIPS) is an international organisation serving the purchasing and supply profession. Established in 1932, they have grown to become the central reference for industry best practice and their code of conduct is the standard around the world. In 1992 they were awarded a Royal Charter in recognition of our status as a centre of excellence and support for the profession.

Dedicated to promoting good practice, CIPS provides a wide range of services for the benefit of members and the wider business community. CIPS exists to promote and develop high standards of professional skill, ability and integrity among all those engaged in purchasing and supply chain management.

CIPS programmes provide professionals with practical knowledge and skills that can be used immediately back at work. Their trainers are experts in the field and have a track record in delivering innovative, interactive, stimulating and practical learning.

The Institute Of Healthcare Management (IHM)

The Institute of Healthcare Management (IHM) in the United Kingdom is recognised as one of the most influential healthcare management organisations in the world. The IHM’s membership reflects the diversity of healthcare management from within primary and acute care as well as from the public and private sectors. Since 1902, the IHM has played an important part in the lives of thousands of healthcare managers. It provides opportunities to enhance the careers of those involved in the health and care sectors through professional development opportunities, robust and effective networks and influencing relevant policy decisions.

When you register for the Professional Diploma or Professional Certificate programme you receive membership of the IHM for one year. Membership is a recognition of your commitment to the IHM’s standards and its Healthcare Management Code. It gives the individual membership of an international community of professional health and social care managers who are committed to improvement and excellence in healthcare.

By successfully completing either the Professional Certificate or Professional Diploma programme you will be gaining an internationally recognised professional managerial qualification, entitling you to become a full member of the IHM and to use the designatory letters ‘MIHM’ after your name.

Society for Human Resource Management (SHRM)

Founded in 1948, the Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management. Representing more than 250,000 members in over 140 countries, the Society serves the needs of HR professionals and advances the interests of the HR profession. SHRM’s motto is, leading people, leading organisations. Professional development programs offered by SHRM are created using proven global standards of best practice with an applied focus. Today, theory is not enough, the application is crucial.

One of SHRM’s four strategic pillars is to be a global organisation. SHRM’s global growth increased by 32% in 2011 and over 8,500 members currently reside outside of the US. SHRM is also leading in the development ISO Standards for HR and competency models, by the profession, for the profession.

A SHRM learning experience delivers the confidence of value and brand recognition that can only come from the world’s largest HR association.

The KPI Institute

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 15 functional areas and 24 Industries. The most visited examples are included in the popular “Top 25 KPIs” series of reports. Over the last 8 years, The Institute assisted over 3,000 organizations in finding solutions to their KPI needs.

is a Registered International Study Centre for CIPS

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Informa Middle East Supports:

Al Noor Training Centre

Al Noor Training Centre for Children with Special Needs is a non-profit organisation which falls under the Ministry of Social Affairs. For the past 30 years, Al Noor has been providing high quality professional training to the special needs community in Dubai. Their purpose-built facility has been donated by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of UAE, Ruler of Dubai and through the benefaction of HRH Princess Haya Bint Al Hussein.

The Centre can accommodate up to 300 special children with various physical and cognitive challenges such as Downs Syndrome, Cerebral Palsy and Autism. Al Noor uses a trans-disciplinary approach to implement its training programmes and in addition to teaching, it offers physiotherapy, occupational therapy, speech and language therapy, psychological services, sports and music. Al Noor also has its own Work Placement Unit which trains students with a capability for open employment.

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Be part of our community!

Informa Middle East is on Social Media and you can now continue

networking , discussing and sharing insights with delegates and

speakers online.

www.facebook.com/informaMEA

Join our group - informa middle east

www.twitter.com/informaMEA

www.youtube.com/informaMEA

Get Connected

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Reg

istr

ation

General Registration Information

Informa Middle East, P.O Box 9428, Dubai, UAE

+971 4 335 2437

www.informa-mea.com

+971 4 335 2438

[email protected]

+971 4 335 2483

[email protected]

For Further Information And

Group Discounts Contact

Five Ways To Register

Payments

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be

received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can

pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn

on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any

event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in

full is not received.

Cancellation

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days

before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less

before the Event must be paid in full. Substitutions are welcome at any time.

All registrations are subject to acceptance by Informa Middle East which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and Informa Middle East reserves the right to alter the

venue and/or speakers or topics.

Avoid Visa Delays – Book Now

Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC

nationals may take several weeks to process.

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Hospitalit

y

_Hospitality

Dubai is extremely busy at all times of the year and failure to reserve your flight and accommodation early may result

in them being unavailable.

We have negotiated special delegate rates for you at selected hotels. We highly recommend you secure your room

reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for required

assistance on:

Tel: +971 4 4072693

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Human R

esour

ces

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Immigration And Labour Law In Bahrain _____________________________________________________________________________ Immigration And Labour Law In Oman ______________________________________________________________________________ Immigration And Labour Law In Qatar _______________________________________________________________________________ Labour And Employment Law In Saudi Arabia _________________________________________________________________________ Labour And Employment Law In The UAE ____________________________________________________________________________ The A - Z Of Competency Frameworks (In association with The George Washington University School of Business) _______________________________

Training Certificate (In association with the Association of Talent Development (ATD)) ____________________________________________________

18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47

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18 Budgeting And Budget Control Of

The HR Function/Eﬀective Manpower Planning

(In association with The George Washington University School of Business)

7 - 11 Dec 2014 - Kempinski Hotel, Mall of the Emirates, Dubai, UAE

www.informa-mea.com/hrbudget

Course Overview

This course will provide delegates with the skills needed to fully understand the costs involved with HR that allow them to present a realistic case to management. It will feature case studies, business simulation and practical group exercises to show delegates how to prepare, monitor and control the HR budget and, most importantly, understand the link between organisational finance and HR budgets.

Course Content

• What is a budget? • The purpose of budgets • Components of an HR budget • Building an HR budget • Budget metrics for HR

• Measuring financial performance

Who Should Attend?

This course has been specifically designed for all HR professionals responsible for the budgeting for the function in their organisations. It will help anyone who is planning to introduce new HR initiatives to forecast the budgetary requirements and to calculate the expected ROI.

Benefits Of Attending

1. Understand the link between organisational finance and HR budgets

2. Investigate advanced techniques of professional budgeting inline with managing and forecasting

3. Identify the key components and cost factors in an HR budget and learn how to build, monitor and control an HR budget

I

30 Hrs

Paul Walsh

Managing Director

PJW Training, Cyprus

Paul Walsh currently mixes his consultancy work with lectures at further and higher education colleges and universities in the UK, together with conducting training courses in the Gulf region. Paul lectures on business courses specialising in HR, finance and leadership. He also spends time teaching adults with learning difficulties, basic business and retail skills. Prior to founding his own training consultancy in 1999, Paul worked with the Royal Mail in various roles in finance and HR, concluding his time there as the senior operations manager in Manchester, responsible for 1,100 employees and a budget in excess of £40 million. In 1993, Paul led a team in the restoration of postal services in Kuwait as part of the national infrastructure regeneration process following the first Gulf War. He has also undertaken consultancy work in Qatar, Pakistan, the UAE, Bahrain and Egypt.

Paul has a postgraduate diploma in business administration, a postgraduate certificate in education and training and a certificate in Teaching English to Speakers of Other Languages (TESOL).

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19 Essential

= Earned Training Hours

Intermediate

Advanced

Certificate In Compensation And Reward Management

16 - 20 Nov 2014 - Kempinski Hotel, Mall of the Emirates, Dubai, UAE

www.informa-mea.com/rewards

Course Overview

Fundamental components of compensation and reward management and HR are grade and basics salary structures, and these are often taken for granted. Rather than make changes, HR and reward professionals try to fit the ever changing needs of their employees into a system that may not have been reviewed for many years.

This course will touch on all areas of compensation and reward management, including grading structures, salary structures and payscales, allowances, pay reviews, bonus and incentive schemes, benefits and non-financial reward opportunities such as recognition and retention schemes. It will provide delegates with the information and guidance to ensure their salary and grading structure meets business needs, while allowing the company to attract and retain employees in an increasingly competitive market.

Course Content

• Defining a pay policy for employee compensation • Matching pay structures to organisational objectives • Developing grading and salary structures

• The role of job evaluation and salary surveys • Integrating pay structures with other HR initiatives • Implementing new grading and salary structures

• Managing performance and linking pay with performance via merit pay

Who Should Attend?

This course is designed for all everyone who requires an in-depth knowledge of working with, and managing, salary structures and reward issues, including all professionals who work in human resources at all career levels and all specialists who work in compensation and benefits.

Benefits Of Attending

1. Increase your business performance and employee effectiveness through implementing reward systems that attract, retain and motivate staff

2. Align basic salary structures, grades and reward systems to a business’ objectives and human resources strategy, and discover practical steps to implement a grading system with a basic salary structure and pay scheme or update existing structures

3. Find practical solutions to your own reward issues and challenges through analysis of case studies and interactive course and clinic discussions

I

30 Hrs

Robert Mosley

Global Remuneration Expert and Consultant

and CEO

Lemon Pip Consulting Limited, UK

Robert Mosley is widely recognised in many industries and countries as one of the leading global experts on compensation and benefits, and is also a leading expert in the more general field of human resources and performance management. His main areas of expertise and specialism are in the fields of job analysis, job descriptions, job evaluation, grading schemes, pay structures, allowances, bonuses and incentives, industrial relations and collective agreements, e-HR systems, performance management, performance appraisals, and all issues on compensation and benefits globally. Robert worked with Hay Group (Hay Management Consultants) in the UK and UAE from 1985-1990 consulting in over 20 countries.

During this time he developed a strong interest in the Middle East. On leaving Hay Group, he joined Emirates Group and Emirates Airline based in Dubai where he worked for 13 years from 1990 - 2003 and he was promoted to SVP Human Resources with over 22,000 employees in 60 countries.At all times, Robert kept a detailed hands-on role on all remuneration policies globally, and on all general HR policies and procedures.

In 2003, Robert left Emirates Group to establish his own consulting business focusing on HR and C&B called Lemon Pip Consulting Limited, and over the past six years he has developed a very

successful specialist consulting practice with over 200 clients. His two main areas of specialism are working with clients in the Middle East region, and in the global aviation industry. Robert is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and holds an MSc from Oxford University and an MBA from London Business School. Robert currently spends most of his time working in and around the Middle East, and offers an expert range of services and solutions on all compensation and benefits issues.

Robert has been offering extremely popular training courses through IIRME for the past 13 years. He has led highly successful courses on Job Descriptions and Job Evaluation, Compensation and Reward and HR Policies and Procedures, and has now introduced this exciting new course on Performance Management and Performance Appraisals. Overall, Robert has over 25 years of expertise on HR issues, with particular focus on compensation and benefits in the GCC region.

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20 Certificate In Dynamic Recruitment, Interviewing And

Appraisal Techniques

21 - 24 Dec 2014 - Dusit Thani Hotel, Dubai, UAE

Course Overview

By 2020 employers will need to adjust to the unprecedented challenge of having five generations of employees working together: employees with vastly different interests and life experiences from varied regional and ethnic backgrounds.

Recruiting, developing and motivating such diverse employees will become crucial to your organisation’s success and will depend on the quality of its human resources department.

This course will review all the desirable attributes, qualities and styles to be successful at screening, interviewing, evaluating applicants and employees. You will learn principles and frameworks, do’s and don’ts, and explore best practice examples from large organisations. You will have the opportunity to build a screening, interviewing and evaluating portfolio through the various practical workshops that will be undertaken during the course.

Course Content

• Attracting top performers • The hidden costs

• Profiling the employee of the future • Develop a recruitment plan • Screening

• Preparing for the interview • Meeting the applicant

• Past behaviour is a predictor of future behaviour • Guidelines on asking difficult questions • Sharing information with the candidate • Ending the interview professionally

• Conducting background checks for final candidates • The interview arena

• Keeping your top performers

• Introduction to performance appraisals

Who Should Attend?

This course is designed for HR practitioners and line managers who wish to develop their interviewing skills for staff selection and appraisal, including HR Managers and Directors, HR Officers, Department Heads, Section Heads, Team Leaders and Supervisors.

Benefits Of Attending

1. Increase the likelihood of higher job satisfaction and reduce turnover rates. Hire the right employee for the job

2. Help your employees maximise their job performance to improve team and organisational outcomes

3. Focus on the critical steps in selection and performance management interviews to ensure you get the best possible outcome for the organisation

I

/ A

24 Hrs

Janine Rothwell

Executive Director

MFX Options and Solutions (Pty) Ltd.,

South Africa

Janine Rothwell is an Executive Director of MFX Options and Solutions (Pty) Ltd, specialising in strategic consulting, business management and communications. She has 25 years experience in marketing and sales, primarily in the industrial sector.

She established and built up a successful marketing division, responsible for introducing construction, quarry and mining products and services to the local and international market and piloting a radically new method of product distribution. Her responsibilities initially included marketing strategy, market surveys, implementing self-directed work teams, sales, product launches, distribution, education and support and customer satisfaction surveys and corrective action plans. Subsequently, her portfolio was increased to include international marketing strategies for various business units and facilitating and compiling annual and five year business strategies and plans.

Her exposure to the business environment, and her expertise and experience in helping organisations entrench transformation and business optimisation programmes internally, provided the basis for high-level strategic management consulting in the corporate environment, identifying customer and employee needs and organisational assessment through surveys, identifying critical issues for transformation programmes, producing training material and facilitating training workshops and programmes. Her work focuses heavily on auditing systems, which ensure that results are aligned with objectives.

Janine’s enthusiasm for her fields of interest makes her a popular trainer. She has developed and trained for Square One (compiling internet-based training modules on sales, marketing, teams, communication and management), and Informa – both in South Africa and the GCC. In addition, she has lectured for General Electric (USA) on strategy, marketing, sales and e-commerce. In the last ten years, Janine’s strategic work has been focussed on the importance of HR’s understanding of organistional strategies so that Human Resource strategies enhance the organisations strategy. Janine completed a Henley, UK MBA which focused on strategic management.

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21 Essential

= Earned Training Hours

Intermediate

Advanced

Certificate In Employee Engagement

7 - 10 Dec 2014 - Dubai, UAE

Course Overview

How we behave towards our employees is of increasing importance. Globalisation and increased competition has intensified the ‘Talent War’. The relationship between the employer and employee has changed. New definitions of loyalty are emerging. ‘Jobs for life’ appear to have gone. Employees are more discriminating and certainly more mobile. This practical course to produce ideas and plans for successful Employee Relations (ER) is designed around answers to our research into determining what constitutes an effective ER programme.

Course Content

• The psychological contract and Employee Relations (ER) • Corporate culture and its impact upon ER

• Designing supportive ER policies and procedures • Impact of stress upon ER

• Impact of managing Human Resource Key Result Areas (KRAs) • The line managers’ role in ER – we are all HR managers! • Changing perceptions – staff as a revenue centre not a cost

centre

• Impact of staff on the bottom-line

• Defining competency to use individuals to greatest effect • Securing profit and increased efficiency through innovation • Opening channels for employees’ ideas

• Assessing and using the intellectual capital of an organisation • Motivating staff and managing performance

• The employee as internal customer – revealing what employees really think

• New concepts of human capital management ’accounting for people’

• Preparing a ‘way ahead’ policy – fitting ER into a strategic plan

Who Should Attend?

Whilst ER is an integral part of HR, this course is not just for HR staff. The importance of high quality ER has a direct impact upon levels of service, profit, standards, business ethics, corporate social responsibility and corporate governance. As such it is important for any manager who has charge of staff to understand the latest thinking regarding ER.

Benefits Of Attending

1. Understand what constitutes an effective Employee Relations programme

2. Appreciate the impact of employee relations on organisational development

3. Clearly demonstrate how Employee Relations impacts the bottom line of organisations

I

24 Hrs

Tom Raftery

Director - it’s all about people

UAE

Tom Raftery has established a human capital consulting company – it’s all about people – based in Dubai, utilising his extensive experience in HR strategy, processes and systems, organisational design, leadership development, change management and compensation and benefits. Prior to this he was VP HR for Arc International, the world’s largest glass and tableware manufacture and was responsible for a workforce stretching from Japan to Africa, based in Dubai.

Tom has over 30 years’ international HR experience and has spent over 15 years in the Middle East, including working at board level with the Nazer Group in Saudi Arabia and as a consultant with a local HR consultancy, as well as his time with Arc International. In addition to this Tom was the head of HR for a major division of British Aerospace and HR Manager for a subsidiary of Sedgwick Forbes, the insurance company, based in Athens. Tom has extensive consulting experience gained working for Towers Watson, Meirc, Arthur Andersen and his own consulting company. This experience covers all aspects of HR in addition to work on large change management projects and leadership development and facilitation work with senior executives. Tom’s mixture of senior line management and consulting experience has given him a wide range of methodologies and frameworks to call on as well as the experience of how to effectively implement them. In his recent line roles he has been heavily involved in developing incentive schemes, recruiting, performance management and talent management processes that actually work. Tom is now focusing on Human Capital Consulting, that involves listening to and understanding the client’s needs and then developing appropriate solutions, along with the business case, that are fit for purpose. This will ensure that the solution will add value to the business. He is launching a new service: Coaching for HR by HR™ specifically for the development of Nationals in HR roles and he is developing another concept to improve the use of role play in training and development. Tom has a degree in Industrial Sociology, an MBA from Warwick University and is a member of the Chartered Institute of Personnel and Development. He has presented at various conferences in Europe and the Middle East and is an engaging facilitator and trainer.

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22 Certificate In HR Audit

2 Oct 2014 - The Address Hotel, Dubai Marina, Dubai, UAE

www.informa-mea.com/hraudit

Course Overview

It is vitally important for HR to keep pace with the demands of dynamic business environments and legal frameworks. The HR audit is used to highlight areas of weakness in the HR function, areas that can be improved and even areas where there are no policies or procedures. To avoid costly litigation your policies, procedures and processes must reflect the law, which frequently changes. The HR audit is an essential preventative strategy to ensure you remain legally compliant.

Course Content

• The HR audit – something to welcome

• Initial analysis, audit methodology – instruments and deliverables • Scope of the audit

• Measuring HR and auditing against business needs

• The audit findings, feedback and action, and taking HR to the next level

Who Should Attend?

This course has been designed for all HR professionals interested in improving HR performance. It is an essential course for HR department heads, HR generalists and specialists in resourcing, compensation and benefits, payroll, training, personnel, HR, talent management and employee services. Organisational development specialists will also benefit from attending this course.

Benefits Of Attending

1. Prepare for and conduct an informal HR audit to ensure that your policies and procedures meet the business needs and minimise potential exposure

2. Implement cutting-edge processes to ensure the complete legal compliance of your HR function

3. Measure the effectiveness of the organisation’s procedures and how they affect the bottom line, and ensure management buy-in by providing compelling HR data, to establish your role as a true strategic partner

I

30 Hrs

Paul Walsh

Managing Director

PJW Training, Cyprus

Paul Walsh currently mixes his consultancy work with lectures at further and higher education colleges and universities in the UK, together with conducting training courses in the Gulf region. Paul lectures on business courses specialising in HR, finance and leadership. He also spends time teaching adults with learning difficulties, basic business and retail skills. Prior to founding his own training consultancy in 1999, Paul worked with the Royal Mail in various roles in finance and HR, concluding his time there as the senior operations manager in Manchester, responsible for 1,100 employees and a budget in excess of £40 million. In 1993, Paul led a team in the restoration of postal services in Kuwait as part of the national infrastructure regeneration process following the first Gulf War. He has also undertaken consultancy work in Qatar, Pakistan, the UAE, Bahrain and Egypt.

Paul has a postgraduate diploma in business administration, a postgraduate certificate in education and training and a certificate in Teaching English to Speakers of Other Languages (TESOL).

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23 Essential

= Earned Training Hours

Intermediate

Advanced

Certificate In HR Governance

7 - 10 Dec 2014 - Dubai, UAE

Course Overview

The course has been designed to address traditional limitations to Human Resource Management (HRM) thinking. HR Governance is a relatively new organisational practice which is concerned with enabling the HR function to facilitate the achievement of corporate strategic and operational objectives and performance outcomes, including corporate governance objectives, in a structured and systematic way.

Course Outline

• Human Resource models and governance

• Human Resource Management and the ethical organisation • Governance and the role of Human Resource management • Creating corporate codes of conduct

• Human resource And compliance

• Human Resource management and intellectual capital • Human Resource management and enterprise risk • Human Resource Adaptive Governance Model (HRAGM)

Who Should Attend?

The course is designed for middle to senior level HR executives, managers and directors in both public and private sectors. However as a significant management issue, it is also catering for compliance executives and managers, governance officers and managers, including senior corporate managers and official company officers, and company directors interested in fulfilling their corporate governance obligations.

Benefits Of Attending

1. Understand the concept of Human Resource Governance (HRG) and its contribution to achieving shareholders value

2. Investigate strategic models of Human Resource Management as sources of sustainable corporate strategic advantage

3. Manage the strategic role of Human Resource Management in achieving corporate governance performance

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/ A

24 Hrs

Peter Hofmann

Executive Director

MFX Options and Solutions (Pty) Ltd

He specialises in business management and corporate strategic and operational management consulting. The platform for his current business focus was established through his exposure to the holistic corporate business environment where he built a successful career over two decades, having established and built up successful departments focused on operational and executive management and board liaison.

His integral involvement with projects undertaken by MFX have been for a range of international clients including:

• Strategic business plans, functional plans and processes, supply chain management, strategic planning and ERP process analysis for implementation of ERP systems

• The development and implementation of performance strategies for business units, comprising of individual projects – SAP HR, finance, supervisory development, internal communications systems and procedures

• Development of five-year strategies on an annual basis, customer surveys and measurement, business unit strategies and electronic customer-focused marketing campaigns

• The development of performance related communication strategies and strategy implementations

• Internal communication surveys to assess the effectiveness of internal communication and to develop communication strategies, policies and related detailed implementation plans

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24 Certificate In HR Metrics And Workforce Analytics

(In association with Society for Human Resource Management (SHRM))

14 - 16 Dec 2014 - Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Course Overview

HR professionals will learn how to drive organisational change around human capital activities by linking evidence based data to business strategy and performance. HR professionals will learn to apply HR analytics to a broad spectrum of human capital activities. From facilitating outcome-based conversations, to interpreting and benchmarking organisational results, this course provides HR professionals hands-on experience that will help acquire the confidence needed to build consensus and acceptance around human capital measures that support operational goals.

Course Outline

• Introduction to HR metrics and workforce analytics • The SHRM Human Capital Analytics Model • Assess and plan

• Link and align • Identify and build • Implement and execute • Evaluate and enhance • Organisation and HR impacts

Who Should Attend?

• Mid-level HR professionals with three to seven years of HR experience

• HR professionals who need a greater understanding of the drivers of business performance

• HR professionals who want to communicate with business leaders around financial metrics

• HR professionals who support business leaders

Benefits Of Attending

1. Describe the importance and potential uses of business metrics and the role Human Capital Analytics play in evaluating an organisation’s performance

2. Utilise the HR and Workforce Analytics Model to better link human capital results and activities to business performance 3. Design a plan for gathering data and implementing human

capital measurement in your organisation

I

24 Hrs

Bill Robinson

Consultant

SHRM, MEA

Bill Robinson is the MD of Robinson Faris and Jones. He is former Head of Learning at averda and was the Senior HR Manager at Cornell University.

He is in the unique position of holding both UK and USA Certification, MCIPD, SPHR and GPHR. He currently trains both programmes for the CIPD and for the Society of Human Resource Management (SHRM). Bill utilises the SHRM learning system to train HR professionals in the USA and globally towards certification exams in SPHR, GPHR, HRBP and HRMP.

He helped establish and was a partner with ResourceBank in the UK and developed assessment and development centers for Budweiser, L’Oreal and Allied Domecq working closely with them for 10 years. Bill is an independent reviewer for the USA HR Certification Institute HRCI for instruction materials for the Global Professional Body of Knowledge in HR.

Bill holds a Bachelor of Science in Law and Economics and has a Masters Postgraduate certificate from Cornell for its HR Director Programme.

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25 Essential

= Earned Training Hours

Intermediate

Advanced

Certificate In HR Policies And Procedures

23 - 26 Nov 2014 - The Address Hotel, Dubai Marina, Dubai, UAE

www.informa-mea.com/hrprocedures

Course Overview

Certificate In HR Policies And Procedures emphasises the value of the skills and expertise to create fair, easy-to-understand HR policies and procedures and an up-to-date HR policy manual. Take this unique opportunity to learn how to achieve buy-in from your line managers, share and discuss your organisational needs, review your existing HR policies, and amend and update your policies. This course will guide you to develop and implement HR P&Ps in your organisation. You will ensure that your employment contracts and HR manuals meet your business needs, whilst attracting, retaining, engaging and motivating employees.

Course Content

• Terms and Conditions of employment (T&Cs) • Human Resources Policies and Procedures (P&Ps) • Sensitive critical policy areas

• Employment contracts

• Policies and procedures to support wider HR strategies • Human resources manuals

• Policies and procedures for international assignments • Psychological contract of employment

• Achieving work-life balance

• Implementing HR policies and procedures • Review your manual

Who Should Attend?

This course is designed for everyone who requires either a generalist understanding or an in-depth knowledge of managing HR policies and procedures, and terms and conditions of employment. HR specialists and other HR professionals at all career levels working in the areas of HR Policies and Procedures, Employee Relations, Employee Communications and Personnel Administration will benefit from attending this course.

Benefits Of Attending

1. Understand how HR policies and procedures fit into your organisation and how they affect employee relations 2. Increase business performance and employee effectiveness

through clear, fair and reasonable HR policies and procedures which help retain and motivate staff

3. Align your terms and conditions of employment with your remuneration strategy and develop detailed employment contracts to improve employer branding and employee engagement

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I

24 Hrs

Robert Mosley

Global Remuneration Expert and Consultant

and CEO

Lemon Pip Consulting Limited, UK

Robert Mosley is widely recognised in many industries and countries as one of the leading global experts on compensation and benefits, and is also a leading expert in the more general field of human resources and performance management. His main areas of expertise and specialism are in the fields of job analysis, job descriptions, job evaluation, grading schemes, pay structures, allowances, bonuses and incentives, industrial relations and collective agreements, e-HR systems, performance management, performance appraisals, and all issues on compensation and benefits globally. Robert worked with Hay Group (Hay Management Consultants) in the UK and UAE from 1985-1990 consulting in over 20 countries.

During this time he developed a strong interest in the Middle East. On leaving Hay Group, he joined Emirates Group and Emirates Airline based in Dubai where he worked for 13 years from 1990 - 2003 and he was promoted to SVP Human Resources with over 22,000 employees in 60 countries. At all times, Robert kept a detailed hands-on role on all remuneration policies globally, and on all general HR policies and procedures.

In 2003, Robert left Emirates Group to establish his own consulting business focusing on HR and C&B called Lemon Pip Consulting Limited, and over the past six years he has developed a very

successful specialist consulting practice with over 200 clients. His two main areas of specialism are working with clients in the Middle East region, and in the global aviation industry. Robert is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and holds an MSc from Oxford University and an MBA from London Business School. Robert currently spends most of his time working in and around the Middle East, and offers an expert range of services and solutions on all compensation and benefits issues.

Robert has been offering extremely popular training courses through IIRME for the past 13 years. He has led highly successful courses on Job Descriptions and Job Evaluation, Compensation and Reward and HR Policies and Procedures, and has now introduced this exciting new course on Performance Management and Performance Appraisals. Overall, Robert has over 25 years of expertise on HR issues, with particular focus on compensation and benefits in the GCC region.

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26 Certificate In HR Skills I

12 - 16 Oct 2014 - Dusit Thani Hotel, Dubai, UAE

www.informa-mea.com/hrskills

Course Overview

This programme, which has a strategic focus, consists of two five-day courses and examines the HR needs in organisations, and how to audit and evaluate HR. The programme establishes the context for HR, examines up-to-date concepts to improve your HR performance and explores the main specialisms within HR. As well as covering HR technical issues, the programme includes some personal management and supervisory skills development.

Course Content

Course I: Certificate In HR Skills I

• Human Resources in context • Defining the HR role today • Leadership in HR

• Motivation • Competencies • Human Resource audit • Recruitment

• Becoming an Employer of Choice

Who Should Attend?

This programme has been specifically designed to provide background in HRM for HR practitioners in all industries. The first course is suitable for new entries to the HR profession and the second course focuses on developing some of the themes highlighted in the first course. The second course is most suitable for HR practitioners with two – three years of experience.

Benefits Of Attending

1. Develop effective HR policies and procedures, based on a thorough understanding of HRM, and its impact on your organisation

2. Discover the importance of training and development activities and their impact on the bottom line of having the right staff, with the right skills, in the right place at the right time (and at the right cost)

3. Examine the issues around performance management and its implementation to understand its links to organisational performance and the organisation’s bottom line

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I

30 Hrs

Charles Wilson

Founder

The Consultancy, UK

Charles Wilson is enjoying a successful international HR career. He has extensive experience in the Gulf region. Charles has watched the area develop and has played a leading role in national development schemes in Oman, the UAE and Kuwait. His major professional interests in the Gulf region lie in the areas of development of Nationals, management education and cross-cultural management. His current research is centred on ER in the Gulf Region and international HRD, with an emphasis on leadership. Charles lives on the Isle of Man in the British Isles from where he operates his company, “The Consultancy”. His work with Informa in the Gulf Region began 16 years ago. He has led many courses and presented and chaired conferences throughout the region. Charles is a graduate of the Royal Military Academy Sandhurst. He holds Fellowships of the Chartered Institute of Personnel and Development, The Institute of Administrative Management and the University of Suffolk (UK). He is a Director of the UK Council for Administration and a Commissioner for the Isle of Man Government Service.