Sharon Taylor
2
Windows Web Web 2.0
Green-Screen Axios founded assystClassic launched assyst Enterprise launched
Entry into the US market Axios ranked #1 vendor in HDI 'Customer Experience' report Expansion into Canada Axios retains #1 vendor ranking in HDI 'Customer Experience' report assyst launched on Java architecture Further expansion in the US, Europe and entry into Asia Pacific Axios awarded Software Company of the Year First in the world to achieve BS 15000 certification Entry into Middle East and Africa The number of assyst end-users tops 10 million Axios awarded Software Company of Year (again) Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report Expansion into Russia, Eastern and Southern Europe and South America Axios wins International Excellence Award Expansion within Middle East
ITIL V1 ITIL V2 ITIL V3
Axios Systems Timeline
Agenda
Cloud Computing– What is it? Types of cloud models?
What is the cloud?
A new spin on an old idea
Collection of
externally-managed service delivery models
Covers a wide range of IT
The Cloud
Clouds are not
really just clouds
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The cloud service portfolio
Multi-tenant design
No Capex for customer Pay-as-you-go demand
Single provider model, e.g.:
assystSaaS Google Apps Salesforce.com
Software as a service - SaaS
Cloud Service Portfolio - IaaS
Utility computing service Hardware
Storage Servers
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Cloud Service Portfolio - PaaS
Customer owned service Developed, on cloud IS Hosted via cloud
Local IT supported IT is the customer
The cloud service models
Offered to large
demographic groups such as industry
sectors or the general public
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The cloud service models
Emulates private networks
Customer pays for IS More customer hands-on management Specialized services Secure to customer org
Cloud service models
Features of public and private Often used by internal IT
Benefits of public with
specialization where needed
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Benefits
Cost Avoidance & Reduction
Support costs
Capital and Operational investment Pay per use
Global Access
Supports mobile workforce
Offers multiple connectivity options Device independent
Demand and Capacity
Dynamic scaling
Accurate usage trending
Trade-offs
Service options
Less flexibility in some models
Conformance to provider usage standards Lower range of service level options
Risk exposure to external threat Tied to change agility of provider Customer support rigidity
ITSM
Critical for stability and managed service expectations
Internal IT roles change to strategic and supplier management Higher need for integration to manage end-to-end services Strong focus on setting the right KPIs
Careful prequalification of providers for:
Governance practices Compliance to standards ITSM maturity
ITSM cloud
Significant benefits for the consumer
New ITSM technology
Grow into what you need
Best of breed suppliers
Best practice features:
Reporting
Visual configuration
Service level management Service Portfolio
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ITSM and cloud
We are approaching the best of both worlds
The industry is providing greater business benefits at lower costs
ITSM is still a necessity
IT departments become more strategic influencers
We reduce the need for costly assets
We become leaner and greener
Still need common sense approach
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Full, instant access to assyst functionality via your browser – right now
!
30 days of continuous 24/7 access with all of your data and
customizations retained for the full trial period--giving you the ability to evaluate assystSaaS against your requirements in a live environment. Seamless switch-over from trial to live use when you decide to use
assystSaaS as your ITSM on-demand solution.
Try it now at:
assystSaaS – What you get
Complete ITSM & IT Asset Management support in a single, purpose-built application
• Enterprise-class CMS and CMDB
• Unrivalled depth of functionality in the on demand ITSM market • Full spectrum ITIL process support
• Rapid deployment and easy flexibility - no scripting or development to meet initial or changing requirements
• No application management overheads • Seamless free upgrades
• Simple, predictable cost
• Guaranteed sub-second page loading performance • Easy to use, modern, dependable
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Any Questions?
Axios Systems Details:
www.axiossystems.com [email protected]
Request access to assystSaaS trial evaluation here:
www.axiossystems.com/assystSaaS
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