EOH Virtual Offi ce
EOH Virtual Offi ce gives you the ability to quickly and effectively adapt your business capabilities and capacity in response to market changes and strategic requirements. You can alter your capacity as you need to, it allows your business to be more mobile and removes the limits on your capabilities, making your business’s potential boundless.
EOH Virtual Offi ce gives you more control of your IT and user costs. It requires no initial investment in equipment or software licences, so your IT provisioning no longer relies on CAPEX. It also allows you to focus your resources on core and strategic tasks, without having to expend resources on basic ICT operations. Automation and self-provisioning can save up to 90% of the time and money you would otherwise commit to this.
EOH Virtual Offi ce allows you to create virtual desktops for your company users, accessing information and applications that are stored in the cloud. This means that you can provision work interfaces that are individually tailored for each person. It’s easy to add and manage virtual desktops, while ensuring a high level of control over how your users access and use company data.
No more individual hardware, software or licensing
purchases or maintenance and upgrade fees. Now you pay a fi xed, predefi ned fee per month, per user – on a rental basis – so you can scale up and down as and when you need.
You can manage the complete desktop confi guration, user interface and access for all your users. It uses role-based access control to restrict access for different user types. Different roles can be assigned to users, operators or administrators for accessing the provisioning portal. It’s a key component of the EOH blend of cloud solutions, aimed at enabling your business to bridge the gap between IT challenges and business drivers. It gives you granular control so that you can unshackle the full productivity potential of your business, liberating the way you do business, while retaining control.
EOH Virtual Offi ce gives you the ability to quickly and effectively adapt your business capabilities and capacity in response to market changes and strategic requirements. You can alter your capacity as you need to, it allows your business to be more mobile and removes the limits on your capabilities, making your business’s potential boundless.
EOH Virtual Offi ce gives you more control of your IT and user costs. It requires no initial investment in equipment or software licences, so your IT provisioning no longer relies on CAPEX. It also allows you to focus your resources on core and strategic tasks, without having to expend resources on basic ICT operations. Automation and self-provisioning can save up to 90% of the time and money you would otherwise commit to this.
EOH Virtual Offi ce allows you to create virtual desktops for your company users, accessing information and applications that are stored in the cloud. This means that you can provision work interfaces that are individually tailored for each person. It’s easy to add and manage virtual desktops, while ensuring a high level of control over how your users access and use company data.
No more individual hardware, software or licensing
purchases or maintenance and upgrade fees. Now you pay a fi xed, predefi ned fee per month, per user – on a rental basis – so you can scale up and down as and when you need.
All-in-one ICT product: With EOH Virtual Office your ICT system is simplified. You have predictable costs with one bill from one provider. Security, helpdesk, backup, support, maintenance, equipment service, Internet, IP telephony, equipment and upgrades are all included. Cost savings:
Self-provisioning dramatically reduces administration and maintenance costs. Time savings:
Workplace setup times are reduced by up to 90%.
Enhanced security:
A standardised approach provides better desktop and network security.
Better control over corporate assets:
You get improved centralised management of your technology assets.
Simplified desktop and application management: Installations and updates can be performed easily and rapidly. Simplified and standardised operating system and application migrations: Eliminate problems caused by multiple versions of operating systems and applications.
Access from anywhere: Anytime access to critical business applications and information.
Instant provisioning and availability:
Gives you the flexibility to quickly meet changing business needs. Freedom of choice:
You decide which Operating System, applications and services each person in your organisation uses, based on their individual job requirements.
Thin terminal:
This has a 7-year lifespan, compared to 2-3 years for a normal laptop or PC.
Access EOH Virtual Office
from anywhere, anytime.
EOH Virtual
Office Benefits
EOH Virtual Offi ce Management Portal
The Virtual Offi ce Management Portal provides
automated virtual desktop and user provisioning via an easy-to-use web interface. It allows you to control the user desktop experience and includes a helpdesk and monitoring tool and a one-click application store. The Virtual Offi ce Management Portal is divided into three components:
One: Infrastructure provisioning Two: End user provisioning Three: Helpdesk
One: Infrastructure provisioning
This offers fully automated hosted infrastructure
provisioning, controlled via a simple and intuitive
web interface. This highly effi cient tool reduces the
time and resources needed to manage your ICT
infrastructure.
Key features:
Full automation
allows you to easily manage
infrastructure, virtual servers and service provisioning.
This covers everything from confi guring switches,
routers, fi rewalls to adding, removing and managing
virtual servers, and confi guring services like Microsoft
Active Directory, fi le sharing and antivirus.
Desktop management
is also automated, allowing
you to add and manage virtual desktops for your
users, including the complete user interface and
desktop experience. Application policies are easy to
manage, with granular control that allows you to add,
remove and update applications.
Device inventory management
gives you control
over device distribution: IP phones, thin clients,
with information about service management, prices,
discounts, inventory, etc. You can also manage
customer needs by using request queues and
confi rmations and order tracing.
Process fl ow management
allows you to create and
manage fl ows for user processes, integrated billing
systems and internal billing for real-time operations.
Two: End user provisioning
The self-service portal is an intuitive web-based tool,
enabling you to manage resources for individual
company and user profi les.
Key features:
Besides
basic company information management,
you can also
provision users and workplaces,
including Desktop as a Service environments.
Remote hardware management
makes it easy and
effi cient to set up hardware based on user requests,
manage the hardware, and monitor and control
access.
Three: Helpdesk
routers, fi rewalls to adding, removing and managing
virtual servers, and confi guring services like Microsoft
Active Directory, fi le sharing and antivirus.
Desktop management
you to add and manage virtual desktops for your
users, including the complete user interface and
desktop experience. Application policies are easy to
manage, with granular control that allows you to add,
remove and update applications.
Device inventory management
SOUTH AFRICAN CLOUD COMPUTING CUSTOMER VALUE ENHANCEMENT AWARD
Three: Helpdesk
The Helpdesk portal is an easy-to-use web-based interface for first-level helpdesk support. It enables the EOH Managed Services team to access certain parts of the EOH Virtual Office product without having access to the complete infrastructure. Knowledge based articles are included for faster problem resolution.
Key features:
• Intuitive user interface and search functions
• Detailed information about resource usage per virtual desktop
• Control the desktop virtual machine (reboot, reset) • Control processes inside the desktop virtual machine
(kill runaway processes, etc.) • Searchable knowledge base
• APIs integrate with a variety of ticketing systems
Proactive Monitoring
EOH Virtual Office includes a Cloud Monitor component, designed to ensure you always have a high-quality and stable Desktop as a Service environment. It provides an overall view of infra-structure health and predicts possible system, hardware or component failures, as well as helping to identify future growth requirements.
It allows 24/7 monitoring of the performance of your Virtual Office services, so that proactive steps can be taken to avoid failures and ensure optimal functioning and access. All actions and events are logged from all devices that access your infrastructure.
Contact us on 011 266 4000 to start getting maximum value
from instant desktop virtualisation.
Peace of mind with EOH
EOH Virtual Office effectively and powerfully harnesses IT in service of your business drivers, putting you in control and unshackling your business’s full potential. It helps make your business more flexible and customer-centric, while controlling costs and enabling you to use your IT resources more efficiently for optimal productivity.
All backed by EOH – the largest knowledge provider to business in Africa – in consulting, technology, outsourcing and cloud services.
