The Offshore Development Center

1

SOFTWARE

DEVELOPMENT

SERVICES

The Offshore

Development

Center

ODC – A closer look at the trends and benefits

CAT Technologies Ltd®

 “ Committed to Human Excellence through IT “ 

US - NJ 377, Route 17 South Suite # 208,

Hasbrouck Heights, NJ 07604,

“ We have a plan, to cut your company's

expenses and make it more profitable. Our

prices just can't be ignored when you run a

business “

2

Introduction 03

Work flow Diagram 03

Value Proposition 04

Business Model Diagram 05

Flexible Business Model 06

Benefit with us 07

Security Diagram 08

Our Security System 08

Staff Detail 09

Hiring Procedure 10

Employee Retention 11

About Our Center 11

Why Outsourcing to India 11

India Core Strength 15

Why Outsourcing to Hyderabad 16

Testimonials 18

Contact Us 19

3

Nowadays, outsourcing has become a normal practice. It helps the companies to concentrate on their actual businesses. Ours is client friendly organization. Our Offshore Development Center (ODC) makes you feel as it is your own development wing. We always try to understand the needs of our clients. Our solutions are designed to satisfy specific requirements of our clients. Client satisfaction is our main objective.

ODC

Client

Introduction 

4

At initial stages, discussions take place between highest levels of escalation on both the sides. Once the project is started, a steering committee is appointed as a mediator between ODC and the client. The steering committee deals with the project managers on both the sides.

Project leader leads the offshore team which works to find a solution. When a solution is released, it is sent to quality team.

The quality team tests the software for the assurance of quality. After the completion of the testing process, the solution is sent to the project leader who, in return, sends the solution to the project manager.

Our proposal is to set up a dedicated offshore development center for you in India. An ODC in India where you would be able to continue develop your projects and serve your internal and external clients with the same or improved quality levels, but at a drastically reduced cost. We will provide world-class facility, set up the environment, staff with qualified and talented team and institute proven processes and reporting structure. It will be an extension of your own facility, available to you at a reduced cost, without the hassle of you managing it. The ODC comes with added benefits:

˜ Reduced manpower cost (salary cost per person in India would be typically 1/5 of the US/UK costs).

˜ Same (High) Quality level. ˜ Superior IT skill sets.

˜ Reduced overhead (recruitment administration). ˜ Reduced Infrastructure cost (Development center cost).

˜ Faster turn-around time (approx. 6 Hours of time difference between India and Europe helps in getting the output without much loss of business days).

˜ Ability to ramp up/down quickly with no adverse implications. ˜ Ability to maintain low-cost buffer to meet staff turnover.

˜ Ability to maintain low-cost bench to meet sudden spurts in business needs.

5

Business Model Diagram: 

Benefits derived due to offshore development center: 

Reduced Cost of Ownership

˜ Enables focus on rapidly changing technology needs

˜ Enables creation of specialized skill base at drastically reduced cost (training of employees on the reserve staff can be done in India)

˜ Attrition control ‒ the customer focuses on product quality levels ˜ Reduced time to market

˜ Creation of Globally deployable resource pool.

This would give you a massive reduction in cost of approximately 40% just by outsourcing your

development to a center in India. The investments in the development center @ related infrastructure have already been made by us; also we would provide local recruitment and management support.

Org Arrangement for

Development Center in India

Management

Support

Staff

IT Professionals

(Offshore)

Reserves

(20 -30%)

Billable

Non - Billable

Assumed Organization

Arrangement

Management

Marketing Support

Staff

Staff

IT Professionals

(Offshore)

Billable

Non - Billable

6

We are willing to accommodate your specific business requirements in terms of engagement models ‒ Time and Material, Fixed Price and Build-Operate-Transfer (BOT).

Quality Credentials: 

We currently employees over 500 professionals and has infrastructure to accommodate an additional 1500 in short notice. With a continual focus on delivering excellence, we have an ISO 9001:2000 accreditation and are in the process of achieving SCP and SEI CMMi Level 3 Certification. With its concept of Growth by Partnership, we have established numerous strategic technology and business partnerships.

Flexible Business Models 

Banking

Finance 

Insurance 

Manufacturing 

Healthcare 

Methodologies 

Frameworks 

7

˜ We always deliver customized services. We try to understand the needs of our clients, at first. While designing our solutions, our main aim is to satisfy specific requirements of our clients.

˜ Our Knowledge source contains a great source of information including case studies and reports on latest happenings. With the help of our 'knowledge source', you can know about our organization, what we do and what we did in the past.

˜ We select our employees only after interviewing. Hence, only qualified professionals who are educated from the best universities get selected by our company.

˜ They are proficient in US - English, UK ‒ English. Some of them know even Spanish, and German. ˜ We have a competitive edge as market leader in India with lower cost of operation in sourcing skilled

developers and designers. We have a plan, to cut your company's expenses and make it more profitable. Our prices just can't be ignored when you run a business.

˜ We have a team of technical writers specialized in documentation and technical writing with experience ranging from 4-10 years.

˜ We provide seamless collaboration between offshore office and client project staff through live chat / email / voice / video. U.S. based contact point manages all issues. All our staff members involved in the project will report directly to you or your project manager and follow your directives.

˜ You can get technical support for your existing applications even after the completion of your project. ˜ You can get one week trail period for integrating operating procedures and making them understand

your larger organizational goals.

˜ Our clients can get following services at a place: Systems Analysis, System Design, Database

Administration, Systems Engineering, Systems Maintenance, Systems Testing, Systems Architecture, Systems Administration, Systems Integration, and Technology Migration.

˜ Our Company gives more importance to software testing. ˜ Our support team is available 24/7.

˜ We keep the official documents and data of our companied confidential very. ˜ We always keep our self updated with the state-of-art technologies.

˜ Our employees, team leaders, and managers are well experienced, well-trained, dedicated. Ours is a 24 hours company. In general, programmers work for 160 hours a month. However, our programmers work for 190 hours a month. Our employees work 6 days a week (Monday to Saturday). Our Programmers work in your time zone. We have people supporting US and all other continents.

8

We have 100+ servers. Each server has its own task to perform like DC, DHCP, ANTIVIRUS SERVER, and ISA. All the servers are connected to firewalls as well as to LAN.

Firewall: Hardware firewall Pix filters all the viruses and malicious soft wares. It blocks unauthorized access.

Anti-virus server: We have a Trend Micro anti-virus server. Trend Micro updates every client in the network

everyday. It scans and sends scan report to network.

LAN Administration: We have three LAN administration zones. Three administration zones are situated in

three different floors. Our LAN speed is 100/1000 MB. Each floor has 200 active ports. Switches are made of three tier architecture.

Security Diagram 

9

ISA server: Whatever sites are opened by employees in a year gets listed in ISA server. If we come to know

that unnecessary sites are being opened frequently by our employees, we block those websites. Nobody can write anything in hard disk. They can write only in a shared drive or Mapped Network drive.

Our clients can access any system through ISA server. We give file access permissions according to the hierarchy of employees.

Geo vision 124.0: It is surveillance software used to know what is going on different floors and in different

departments. Our client can watch from anywhere what his employees are doing.

All our employees are well experienced and are highly dedicated to their work. Their work is of

exceptionally high quality. Our ODC provides sound training to all our employees regarding our client's domain. All our employees are positively motivated to participate in the project work. Our staff members keep themselves up-to-date with the state-of-art technologies.

We have staff working on various platforms. You can find some of their details as mentioned 

below: 

Delphi Programmers JSP/ Java Programmers

PHP Programmers Perl/PHP Programmers

Web developers/Designers System/Network Administrators

SQL Server DBA Oracle DBA

ASP Programmers Game Developers

Pocket PC Programmers VXML Developers Visual Fox Pro Programmers Access Developers

QA testers SAP Consultants

Medical Transcription Data Entry and Processing VB Developer

.Net Technology with Third party tools 

VB.Net C#.Net

.Net with Nhibernate (ORM Mapping) My Generation Tool

Telerik Infrajestics

Web and Window services Microsoft Sliver light

10

11

Our company enjoys higher employee retention rate. We take following measures to keep our

employee retention rates higher: 

˜ Our line managers maintain good relationships with our employees ˜ We always try to maintain higher standards of recruitment

˜ We provide chances for all our employees to improve their skills and grow up in their careers ˜ We promote our employees to higher designations according to their performance

˜ Where ever, it is not possible to promote employees to higher designations, we at least increase the salaries.

˜ We always try to make the work interesting for our employees ˜ Employees can express their grievances with the management

˜ We provide job security and stability for our employees provided their performance is up to mark.

˜

Our center is located in Hyderabad, capital city of Andhra Pradesh, India. The center functions 24 hours a day. It functions even on Saturday. The center has very good staff and infrastructure. Around 500 people work in the center in various shifts. The center follows a system of three shifts. It has 300 systems. Each system has hard disk with a capacity of 160 GB. Every system has a RAM with a capacity of 1 GB. All our systems contain Intel Dual core processors and Intel 988 chip set mother boards. Our systems have 3.88 GHZ processing speed. We have highly effective network administration and security system.

Offshore development centers in India have seen tremendous growth in recent years, primarily among software development companies. Offshore development centers in India are reporting 45 to 60 percent annual growth. Gartner Group predicts that within two years, 40 percent of its clients will spend up to two-fifths of their legacy budgets on offshore outsourcing to India. India is the undisputed leader in offshore development centers all over the world because of following reasons:

Employee Retention 

About Our Center 

12

˜ India has a large pool of technically advanced people.

˜ Most of the educated Indians are good at English. Most of higher education in India is in English. ˜ Technically sound and well educated Indians can be hired at lower costs.

˜ Indians show strong emphasis on mathematics and science. ˜ Indians are culturally sensitized, and believe in secularism.

˜ Costs charged by offshore development centers in India are 30-50 percent lower than those in the U.S. and Europe.

˜ Indian companies maintain higher standards of professionalism. India has the highest number of CMM-certified companies in the world̶37 companies meet CMM minimum standards while 5,554 have ISO 9000 certifications. 260 of the Fortune 1000, including 3M, Amazon, Nortel Networks are in India. ˜ India has 50 year old vibrant democracy with established systems and policies.

˜ India has active and free Press and a demonstrably independent Judiciary.

˜ Indian economy is reporting rapid growth of infrastructural development. For example, India currently has the 12th largest Telecom network in the world and it is growing rapidly.

˜ Indian Economy is one of the world s better performing and stable economies (GDP growth is between 5‒7% over the last decade).

˜ Indian economy reports limited inflation environment.

˜ Indian economy has established infrastructure through technology parks.

13

Offshore Destination Attractiveness: 

Attractiveness Index for Offshore Location: 

15

Large Human Resource:

˜ 19 Million Students in high schools

˜ 10 Million Students in pre-graduate degree courses ˜ 2.1 Million Graduates +

˜ 0.3 Million post-graduates

At current rates, there will approximately be 17 million people available to the IT industry by 2008: 

˜ Indian Education System

˜ Strong emphasis on mathematics and science ˜ Large number of science and engineering graduates.

˜ Mastery over quantitative concepts coupled with English proficiency

Quality Manpower: 

˜ Indian programmers are known for their strong technical skills and their eagerness to accommodate clients.

˜ Access to more specialized engineering talent (for e.g. Telecommunications) ˜ India also has one of the largest pools of English-speaking professionals.

Cost: 

˜ 45-55% factor cost savings

˜ Labor cost arbitrage to continue for 20-30 years

˜ Additional cost saving from task re-engineering and economies of scale

Productivity: 

˜ Effective process execution

˜ Time zone advantage and 24x7 operations

Environment: 

˜ Government taxes and duty exemptions

˜ Established infrastructure through technology parks ˜ Subsidies on capital and utilities

Quality: 

˜ Access to skilled, young motivated and trainable labor pool ˜ Established methodologies and process maturity among vendors

16

Hyderabad, capital of Andhra Pradesh, is a leading city in IT industry. It has a great pool of engineering graduates and post graduates with IT back grounds that are highly skilled as well as hard working. Comment made by a Manager from HP US, while visiting our center and being driven around Hyderabad:

Why ever did we not set up an office here? Life and commute are so much better here compared to Bangalore.

Following are the factors that attracting various companies to start offshore development centers in 

Hyderabad: 

˜ Infrastructure

˜ Basic amenities such as power, water ˜ Low density of population

˜ Smaller, congestion-free airport ˜ Availability of experienced engineers

˜ People from Andhra Pradesh form a high proportion of the IT workforce ˜ Government support

˜ All major corporations have set their centers here

˜ Current Government providing support with IT friendly policies ˜ It is the top five Metros of the country and 10th in the cost of living ˜ People are more stable, and job-hopping is not common

Why Outsourcing to Hyderabad 

CHALLENGERS

Chandigarh, Kolkata,

Thriuvanathapuram,

Mysore

LEADERS

Bangalore, Chennai,

Hyderabad, Pune

LAGGARDS

Lunkow, Shimla,

Jaipur, Ahmadabad

UNKNOWNS

Delhi

17

18

Testimonials 

Employees are highly skilled, technically proficient, and hardworking. We appreciate their work and timely delivery of our product

Robert Willson, Boston, US.

After looking at your workforce, employee retention and infrastructure of your company, we decided to outsource our work to your company. We already came to know about your company through your previous clients.

Marshall, London, UK.

I am very impressed with your 24/7 helpline. I am also impressed when I spoke to your coordinators and technical supporters who speak in highly fluent English.

James Jobins, Perth, Australia.

We have ever seen a company like yours. Your solution is highly sophisticated. Your speed, time-to-time communication, and timely delivery are amazing.

John Mill, Los Angeles, US.

We came to know that we can get cost effective services in India. With further experience, we came to know that Hyderabad is the most cost effective city in India. After joining hands with your company as well as with other companies, we came to know that yours is the best company in Hyderabad.

Philips and David Son, New Jersey.

We are very pleased with your solution; it is quite simple, but, very effective. Till now, we outsourced our work to various organizations. However, we were not satisfied with their work. After looking at the work being done by your company, we decided to outsource our entire future work to your company only.

19

US – NJ  Head Quarters 

Canada ‐ Toronto 

377, Route 17 South Suite # 208, 1 Yonge Street, Suite 1801 Hasbrouck Heights, NJ 07604. Toronto Star Building, Toronto, Ph: 201-727-9299, 201-255-0319, ON M5E 1W7.

Fax: 201-727-9296 Ph: 416-214-7730,

India – Hyderabad (ODC)   

US ‐ Wisconsin 

# 5-4-736, Nampally Stn. Road, 7818 BigSky Drive Suite # 105,

Hyd - 500 001, Andhra Pradesh, India. Madison, WI 53719,

Ph: +91-40-66661284, 66661285, 65211283 Ph: 608-237-7242,

Fax: +91-40-2320 4092 Fax: 608-237-2314

For more details:www.cattechnologies.com