The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
The Difference
in Hotel Management Companies
Winegardner & Hammons
Hotel Group, LLC
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
We are proud to be one of the most
successful, managers and independent
developers of hotels in the nation
WHG is a privately held company based in
Cincinnati, Ohio, founded by Roy E.
Winegardner and John Q. Hammons, more
than 50 years ago.
The company is guided by our Mission
Statement and maintains a goal of
providing consistently superior
performance and proven results, both of
which have allowed us to stay the course.
Currently, Winegardner & Hammons Hotel
Group, LLC (WHG) owns/manages 17
hotels throughout the United States. WHG
has developed 13 Marriott full-service
hotels and one Embassy Suites within the
past 18 years and opened an adaptive
re-use project, the Residence Inn Cincinnati
Downtown.
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Our mission is to provide, within a positive
working environment, superior hotel management
services for economically viable properties.
To this end, each of us is responsible for providing
maximum customer satisfaction by delivering
exceptional services and quality products.
By meeting and continually striving to exceed our
customers' expectations, we will produce the results
needed to satisfy and attract investors and continue
our individual and corporate growth.
Striving to be the best
The Operations Division at WHI provides support and direction for
every aspect of hotel management. achHIhotel is fully
Winegardner & Hammons
Hotel Group, LLC
the difference is clear
Industry Leader
Pittsburgh Marriott North
Embassy Suites Lexington
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Offering exceptional services, quality
products and gracious hospitality are the
cornerstones for WHG. We continually
strive to exceed our customers'
expectations. We truly believe that
“when you take care of your customers,
they take care of you.“
Our business is creating value for our
guests, associates and ultimately, our
owners. WHG included services such as
centralized accounting, national sales,
business development, revenue
management and e-commerce support
as well as comprehensive maintenance,
energy, telecommunications and life
safety sets us apart from the rest.
Bottom line: we execute a sound
business plan that will maintain our
position as one of the nation's leading
hotel management companies.
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
Operations
WHG provides support and direction for every aspect of hotel management. Each
WHG hotel is fully equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls. In addition to rooms
operations, our Corporate Executive Chef provides food, beverage and catering
support to all hotels through conceptual direction, menu engineering, sales and
marketing support, special event planning and operational service standards.
Human Resources
The associates at our hotels are our most important assets and we strive to select the
most talented and qualified individuals. WHG promotes accelerated growth and
provides opportunity for associates to make a positive impact.
Utilizing our proprietary selection tool developed by the Gallup Organization, we
selectively recruit the most talented General Managers and associates available. Our
Gallup selection tool ensures we match the talents and strengths of associates to the
right job. Simply put, we place "a round peg in a round hole" in both
customer-facing and non-customer-customer-facing positions.
Winegardner & Hammons Hotel Group, LLC, true to our mission statement, also
provides direction in the areas of compensation, benefits, training and development
to create a positive working environment in which our associates can learn and
grow.
Full-Service Management Company
Management Services
Sales & Marketing
The Winegardner & Hammons Hotel Group, LLC Sales and Marketing team is a clear
point of difference.
WHG's innovative Business Development department provides competitive intelligence
and highly qualified leads that direct our sales teams to targeted customer segments.
A unique commissioned sales force is led by the General Manager as the Director of
Sales, creating accountability and a strong focus on results. All hotels have the benefit of
a dedicated eCommerce manager, ensuring leadership and best practices in website
content, search, email, mobile, third-party distribution, reputation management and
social media. In addition, WHG’s Consolidated Revenue Management team provides
consistent, unbiased oversight of hotel pricing strategy, allowing hotels to be nimble in
responding to changes in market conditions.
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Finance Services
Ensuring hotels are operating at their most cost effective and profitable, WHG’s Financial
Services Division collects, interprets and consolidates financial information with a staff of
experienced CPAs, strong internal controls, a state-of-the-art AS/400 system, and an
integrated PC network.
With centralized accounting services and uniform procedures, we improve cash flow and
timely reporting for each ownership group, as well as help our corporate office management
closely monitor each property's operations.
Associates' compensation, insurance benefits and retirement options are regularly monitored
to ensure they are competitive, attractive and affordable for our hotel owners. Financial
planning, risk management and property tax evaluation are also included in our
management fees.
Construction and Product Management
WHG's Construction and Project Management team is responsible for satisfying the
needs of our customers by providing quality hotel products. This division covers
various disciplines including our unique METS (Maintenance, Energy,
Telecommunications, and Safety) program.
WHG makes the most of available resources, implements sustainability, and works to
decrease expenditures and increase profits through asset preservation.
Our Life/Safety Department maintains compliance with industry and brand standards,
educates our hotels in maintaining our life safety systems, and conducts our associate
and guest safety programs.
The Winegardner & Hammons Hotel Group, LLC construction and design services
are available to our ownership groups for an additional fee.
Adaptive Re-Use
Residence Inn Cincinnati Downtown
Construction
Product Management
Winegardner & Hammons Hotel
Group, LLC has focused its growth in
hotel development with economically
viable full-service and select-service
hotels which deliver an appropriate
return on investment. WHG’s
in-house construction team is adept at
handling projects of all types
including new construction, adaptive
re-use, and renovation.
Creating Value
for owners
Product Improvement
Spartanburg Marriott, The Terrace Mesh Bar
Sparks Restaurant
Renaissance Indianapolis North
Great Room and Mclub Lounge Columbus Airport Marriott
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting,
Hotels Developed
Marriott
Austin, Texas North
Birmingham, Alabama
Chicago, Illinois Northwest
Cincinnati, Ohio Northeast
Cincinnati, Ohio North
Cincinnati,Ohio Airport
Cleveland, Ohio East
Columbus, Ohio Northwest
Dallas/Ft.Worth, Texas
Airport
Hartford, Connecticut Airport
Pittsburgh, Pennsylvania North
Renaissance
Indianapolis, Indiana North
Residence Inn
Cincinnati, Ohio Downtown
Courtyard by Marriott
Pittsburgh, Pennsylvania North
Embassy Suites
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Owners and lenders turn to
Winegardner & Hammons for
leadership, stability and proven
results
Owners and lenders turn to
Winegardner & Hammons Hotel
Group LLC for leadership, stability
and proven results.
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Third Party Management Experience
Western & Southern Financial Group
34 years
The Churchill Companies
30 years
Etkin Johnson Group
26 years
Cedarwood Companies
26 years
Ohio State University
22 years
Bon Development Company
20 years
Holiday Inns, Inc.
20 years
Temple Inland Insurance Corporation
20 years
Robert P. Warmington Company
29 years
Orleans & Company
18 years
Shoemaker Development
18 years
Miller Valentine Group
16 years
Ohio University
19 years
Royal Bank of Scotland
4 years
Southern Hospitality Group
3 years
Full-service, Conference Center, Resort, All Suite, Select
Service, Extended Stay and Lifestyle
Outperforming
Marriott
Partnership Circle Hall of Fame
15 Partnership Circle Awards
10 Overall Guest Satisfaction Awards
10 Hotel and GM of the Year Awards
Residence Inn by Marriott
#1 hotel in the brand (2years)
#13 worldwide in Trip Advisor
Courtyard by Marriott
Top 5% in the brand
More than 60 other hotel awards
Hilton Hotels
Top 10% Embassy Total Quality Score (TQS)
Embassy Customer Really Matters (CRM)
Award
#1 Ranked Embassy Suites Hotel in the U.S.
Doubletree Pride of Excellence Award
Intercontinental Hotels
10 Torchbearer Awards; top 10% in the System
Gallup
Only Hospitality Company with 9 consecutive
Gallup Great Workplace Awards
Market Performance
WHG hotels consistently achieve
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
Contacts
Mike Conway
Chief Executive Officer
513-794-2462
[email protected]
Kent Bruggeman
Chief Financial Officer
513-794-2416
[email protected]
Terry Dammeyer
Chief Construction & Development Officer
513-794-2410
[email protected]
Brian Perkins
Chief Operations Officer
513-794-2454
[email protected]
Contact us to see how we can make a
difference in your hotel
J. Erik Kamfjord
Chairman Emeritus
Under the leadership of J. Erik Kamfjord, Winegardner & Hammons, Hotel Group, LLC has become one of the top-ranked independent hotel management companies in the nation. Erik developed the business plan that helped fuel WHG’s growth from managing a single hotel brand to managing a diverse portfolio of hotel brands. Erik's background has served him well in his leadership role.
A native of Oslo, Norway, he moved to New Jersey as a teenager. He earned his undergraduate degree from the University of Virginia while on a football scholarship. After undergraduate school, Erik served in the U.S. Marine Corps as an officer. Following three years of service, he enrolled in the School of Hotel Administration at Cornell University. Upon graduation in 1967, he joined WHIG as an Assistant General Manager and subsequently was promoted to General Manager, District Director of the Greater Cincinnati area and Senior Vice President of Operations in 1969, before becoming President in 1978. In 2000, he became Chairman and CEO. In 2015, he became Chairman Emeritus.
G. Michael Conway
Chief Executive Officer
Under the leadership of Mike Conway, Winegardner & Hammons Hotel Group, LLC has developed
comprehensive sales and marketing strategies which have maximized WHIG hotels' market share, revenues and profits. The importance WHIG has placed on sales and marketing will continue to accelerate as the marketplace becomes even more diverse and competitive.
Mike is a 1976 graduate of Eastern Kentucky University with a bachelor's degree in business administration with concentrations in marketing and management. Mike has served the company in various positions such as General Manager, Regional Sales Director, District Director of Operations and Vice President-Marketing. In 2000, Mike was promoted to Senior Vice President-Marketing.
Mike has been part of the company’s development team for over 10 years and in 2013 assumed the
responsibility of leading the effort. Mike was promoted to President of Winegardner & Hammons Hotel Group, LLC. in December 2013. In 2015 he became CEO.
Kent Bruggeman
Chief Financial Officer
Kent is an Ohio native, a 1980 graduate of The Ohio State University, and has been working in the hospitality industry for over 20 years.
Kent joined WHG in 1990 as an Assistant General Manager in Ohio and then served as General Manager in Nevada, Maryland and Ohio. While General Manager of the Cincinnati Marriott Northeast he was named General Manager of the year for Marriott in 1999 and the hotel received the Marriott Hotel of the Year award in 1999. The hotel also achieved the number one ranking in the world from Marriott International for "Overall Job Satisfaction" on the Associate Opinion Survey.
Kent held the position of Regional Vice President prior to his promotion to Senior Vice President Human Resources in October 2001. In April 2004, Kent was promoted to Senior Vice President-Operations and Human Resources. Kent was promoted to Executive Vice President in December 2013 and most recently CFO in 2015.
Terry D. Dammeyer
Chief Construction &
Development Officer
Under Terry Dammeyer's leadership, WHG has an established reputation as an industry leader in product quality. Terry is responsible for architectural and interior design, new construction and
renovation/capital expenditures. He is also responsible for the technical programs required for efficient hotel operations in the areas of maintenance, energy management, purchasing, telephone systems and life safety.
Terry grew up in Ohio and received a bachelor's degree in 1983 in civil engineering from the University of Cincinnati, as well as a master's in business administration from Xavier University in 1986.
In 1984, Terry joined WHG as a project manager. He was soon promoted to Director of Purchasing, Vice President of Product Management, then promoted on to Senior Vice President of Construction in 1994. In 2015 Terry was named Chief Construction & Development Officer.
Brian Perkins
Chief Operations Officer
Brian Perkins is responsible for overall hotel operations in addition to growing and developing an industry best management team. A native of Massachusetts, Brian's career began in the restaurant industry prior to graduating with a Hospitality Degree from the University of Massachusetts-Amherst in 1992.
Brian joined Winegardner & Hammons, Hotel Group in 1992 as an Assistant General Manager and worked in Baltimore, Cincinnati, Wyoming, and Boston. Brian then served as General Manager of several different branded hotels including Holiday Inn, Embassy Suites, and Marriott Hotels across the country. While General Manager of the Cincinnati Marriott North he was named Marriott International’s Sales Leader of the Year, as well as earning the Marriott Leadership Excellence Award and Food & Beverage Excellence Awards.
Brian has served on many community and industry organizations including the Marriott International Food and Beverage Advisory Committee and the Rooms Advisory Committee.
In 2006 Brian was promoted to Vice President of Food and Beverage, and in 2008 to Vice President Operations. Most Recently, Brian was promoted to Senior Vice President Operations in February 2015 and most recently named COO in September, 2015.
The Operations Division at WHI provides support and direction for
every aspect of hotel management. Each WHI hotel is fully
equipped with specific recruiting, training and labor management
programs, as well as systematic standard cost controls.
In addition to rooms operations, our Vice President – Food &
Beverage and Corporate Executive Chef provide food, beverage and
catering support to all hotels through conceptual direction, menu
engineering, sales and marketing support, special event planning
and operational service standards.
References
Hotel Franchisors
Marriott International, Inc.Mr. Kip Vreeland, Chief Officer, Full Service Franchising One Marriott Drive
Washington, DC 20058 301-380-1980
Franchisee of Marriott “Full –Service Hotels since 1996 Intercontinental Hotels Group
Mr. Kirk Kinsell, President- The Americas Three Ravinia Drive
Suite 2900
Atlanta, GA 303046 770-604-5588
Franchisee of Holiday Inn Hotels since 1957 Hilton Hotels Corporation Mr. Chris Nasseta, President & CEO 9336 Civic Center Drive
Beverly Hills, CA 90210
Franchisee of Hilton Hotels since 1987
Other References
Accountants: Ernst & Young, LLP
Ms. Brenda J. Fleissner, Partner 1900 Scripps Center
312 Walnot Street Cincinnati, OH 45202 513-612-1597
Counsel:
Frost Brown & Todd Mr. P. Reid LeMaster Great American Tower 301 East Fourth Street Cincinnati, OH 45202 513-651-6800
Hospitality Consultants:
Hospitality Valuation Services (HVS) Mr. Steve Rushmore, President
Ms. Anne R. Lloyd-Jones , Sr. Vice President 372 Willis Avenue
Minneola, NY 11501 516-248-8828
Hotel Operations
Western – Southern Financial Group Mr. Thomas Stapleton, Sr. VP. Real Estate Development
421 E. 4th Street Cincinnati, OH 45202 513-361-7830
Managed Since 1985
Joint Venture Partner Since 1985; 13 hotels, 10 Marriott Hotels, 1 Holiday Inn, 1 Renaissance Hotel, 1 Courtyard by Marriott
The Cedarwood Companies Mr. Anthony Petrarca, President 1765 Merriman Road
Akron, OH 44313 330-836-0721 Managed since 1989
220 Room Marriott Suite Hotel, 152 room Doubletree Suites
Ohio University Inn and Conference Center Mr. Bob Rudy
Ohio University Foundation 121 North 2nd Street Oakland, MD 21550 301/334-2325 Managed since 1996
143 Room, Full-service, Conference Center Hotel Owned by Ohio University
Northcrest Corporation Mr. James J. Phelps, President 3914 IDS Center
Minneapolis, MD 55401 612-337-5500
Managed since 1986
257 Room Full-service Radisson Hotel RBS Global Banking & Markets Mr. Steven S. Cho, Managing Director Real Estate Finance
550 West Jackson Blvd. Chicago, IL 60661 312-664-5990 Managed since 2010
