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Optimizing ITIL Service Delivery - an overview of Six Sigma and its role in ITIL

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Academic year: 2021

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Figure

Figure 1: The relationship between Six  Sigma and ITIL. Although Six Sigma  provides a generic quality management  process, it fits well with the structure of ITIL  Service Delivery module
Figure 2: The project life cycle phases of the Six Sigma DMAIC model (show shaded) mapped onto the tasks of ITIL  Service Delivery
Figure 3: A digital dashboard is an HTML application accessible to end-users through a browser

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