PPINOT: A Performance Management Solution for Process Oriented Organisations

(1)

PPINOT: A Performance Management Solution for Process Oriented

Organisations

Adela del Río Ortega, Universidad de Sevilla

Manuel Resinas, Universidad de Sevilla

Antonio Ruiz Cortés, Universidad de Sevilla

(2)

Congreso Académico ITGSM13 – Diapositiva

2 Adela del Río Ortega



PhD Computer Sciences- BPM & Metrics



5 Years Experience Research and Teaching

BPM

SOC

(3)

Introduction

Motivation

(4)

4 Introduction

Motivation

(5)

Business Processes (BPs)

Activities

Organisation

Humans

IT systems

Data

Other resources

Business

goal

(6)

6 Request For Change (RFC) Management BP

Analyse RFC and

give an answer

Requester

(Participant 1)

Participants

RFC

IT systems

RFC approved

or cancelled

(7)

(8)

8 Business Process Management

BP modelling & analysis (simulation)

_{Configuration}

Evaluation

Execution and monitoring

Execution

logs

Process

repository

Process designer

System architect

(9)

(10)

10 Measure for the Manager

BAM

Manager

(11)

Measure for Employees

To keep them motivated

If we get an EFQM +200 certification, then

we will get an extra payment

(12)

12 Measure for Customers

To pay according to the QoS

(13)

Key Performance Indicator (KPI)

KPIs are

quantiﬁable metrics

that an organisation

uses to measure

performance

in terms of meeting

its

strategic and operational objectives

.

(14)

14 KPI Example

The average class attendance should be increased

by 15% during this course

(15)

Process Performance Indicator

KPI

₁

_KPI

n

…

BP

_n

BP

₁

…

PPI

_1-1

PPI

_1-n

…

PPI

_n-1

PPI

_n-n

…

(16)

16 PPI vs KPIs

KPIs

(17)

Process Performance Indicator (PPI)

Quantifiable metrics

that allow the evaluation of

the

efficiency and effectiveness of business

processes

. They can be measured directly by

data that is generated within the process flow and

are aimed at the process controlling and

continuous optimization.

(18)

18 PPI Examples

delays caused

by committee

number of

RFCs per

project

percentage of

corrective

changes from

RFC approved

(19)

Introduction

Motivation

(20)

20 Integrating the PPIM lifecycle into the BPM one

Design

Instrumen-tation

Computa-tion

Evaluation

Design and

Analysis

Configuration

Enactment

Evaluation

BPM lifecycle

PPIM lifecycle

Define PPIs

,

Connect with BP,

design-time

analysis

Implement

measurement

points

Calculate

PPIs’ values

and monitor

PPIs

Identify PPI

correlations,

conflicts and

predict future

behaviour

(21)

(22)

22

(23)

Problem Statement

• How to depict PPIs for all

kinds of users?

• How to extract valuable

information?

• How to define PPIs to fully

support the PPIM

(24)

24 Desirable Properties

Way of

defining a PPI

• PPI Definition

P2.

Traceability

P1.

Unambiguity &

completeness

P3.

Expressiveness

(25)

P1: Unambiguity and Completeness

Duration of

the analysis

activity

Which analysis

activity

When

(26)

26 P2: Traceability

Way of

defining a

PPI

?

? ?

(27)

P3: Expressiveness

3

1

2 ✔

?

✔

?

SMART

Specific Achievable Relevant Timed Measurable

3.1

3.2

3.3

(28)

28 Desirable Properties

• PPI Representation

P4

. Understandability

P5.

Bridging

the Visual gap

(29)

P4: Understandability

?

Precise vs understandable

(30)

30 P5: Visual Gap

Way of

defining a

PPI

Partial views

Comprehensive

views

(31)

Desirable Properties

• Analysis of PPIs

P6.

Design-time

automated analysis

(32)

32 P6: Design-time Automated Analysis

Configuration

Evaluation

Execution and monitoring

Execution

logs

Process

repository

BP modelling & analysis (simulation)

Run-time analysis

Post-mortem

analysis

Desig-time

(33)

Two Additional Requirements

(34)

34 State of the Art

Proposal

P1 P2

P3

P4 P5

P6

R1 R2

3.1

3.2

3.3 6.1 6.2

3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.3.1 3.3.2 3.3.3

✔

~

✔

~

✔

ARIS PPM

✔

_~

✔

_~

✔

_~

✔

_~

✔

Mayerl et al.

_✔

_~

_✔

_~

_✔

Momm et al.

_{✔ ✔}

_✔

_~

_✔

Pedrinaci et al.

✔

~ ~

✔

✔ ✔ ✔

✔

~

~ ~

✔

González et al.

_✔

_~

_✔

_~

_✔

_~

_✔

_~

_✔

Popova et al.

_{✔ ✔ ✔}

_✔

_~

Barone et al.

_{~ ~}

_✔

✔

~

✔ ✔ ✔

✔

~

✔

~

✔

N/A

✔*

N/A

✔*

N/A

Castellanos et al.

Wetzstein et al.

Friedenstabet al.

(35)

Introduction

Motivation

(36)

36 Proposal

1. Metamodel

2. Graph not

3. Templates

4. Design-time

analysis

(37)

Proposal

1. Metamodel

2. Graph not

3. Templates

4. Design-time

analysis

(38)

38 Contributions

C1. Metamodel

C2. Graph not

C3. Templates

C4.

Design-time analysis

(39)

Why a Graphical Notation

Comprehensive

views

P4.

Understandability

P5. Bridging the Visual gap

(40)

40 Graphical Notation

PPI

Measures

Aggregated Measure

Derived Single-Instance

Measure

Derived Multi-Instance

Measure

Base Measure

What to measure

Time

SUM SUM

Count

State

Condition

Data Property

Condition

Data content

Connectors

Aggregates

Time connectors

Applies to

isGroupedBy

Uses

(41)

Some Guidelines

I want to

know the

delays

caused by

committee

What

to

measure

(42)

42 Some Guidelines

I want to

know the

delays

caused by

committee

What

to

measure

(43)

Some Guidelines

I want to

know the

delays

caused by

committee

How to

connect

it

to the BP

(44)

44 Some Guidelines

I want to

know the

delays

caused by

committee

How

to

measure

Aggregating several

Instances:

AggregatedMeasure

What aggregation?:

Average (AVG

)

(45)

Proposal

1. Metamodel

2. Graph not

3. Templates

4. Design-time

analysis

(46)

46 Why Templates

?

Scalability

Business manager

P4.

Understandability

learning curve

(47)

Templates

Helps to structure

information

Serves as a guide

Uses (structured)

natural language

(48)

48 The PPI value must be greater than

[or equal to]

<lower bound>

Linguistic patterns

Easier and faster

than writing

whole paragraphs from scratch

Fills placeholders in

prewritten sentences

(49)

PPI-template

PPI-

<ID>

<PPI descriptive name>

Process

<process ID the PPI is related to>

Goals

<strategic or operational goals the PPI is related to>

MeasureDefinition

The PPI is calculated as{

<

TimeMeasure

>

|

<

CountMeasure

>|<

ConditionMeasure

>

|

<

DataMeasure

>

|

<

DerivedMeasure

>

|

<

AggregatedMeasure

>

}

Target

The PPI value {

<

SimpleTargetValue

>|<

ComposedTargetValue

>

|

<

CustomTargetValue

>

}

Scope

The process instances considered for this PPI are

• All

• those in

<descriptive name (

S-x)

>

Source

<

source from whcih the PPI measure can be taken

>

Responsible

{<

role

>

|

<

department

>

|

<

organisation

>

|

<

person

>

}

(50)

50 PPI-template Example

PPI-

005 Average time of RFC analysis

Process

Request for change (RFC)

Goals

• BG-002: Improve customer satisfaction

• BG-014: Reduce RFC response time

MeasureDefinition

The PPI is calculated as the average of the duration

between the time instants when

activity RFC analysis

becomes

active

and when

activity RFC analysis

becomes

completed

Target

The PPI value must be lower than or equal to

1 working day

Scope

The process instances considered for this PPI are those in

Last

100 instances

scope

Source

Event logs of BPMS

Responsible

Planning and quality manager

Informed

Chief Information Officer (CIO)

(51)

Proposal

1. Metamodel

2. Graph not

3. Templates

4. Design-time

analysis

(52)

52 Proposal

1. Metamodel

2. Graph not

3. Templates

4. Design-time

analysis

(53)

PPINOT Tool Suite

Design

_A

lternat

iv

e

2 Using the Templates

Editor

Ana

lyse

A

lte

rna

tiv

e

1 Using PPINOT

graphical Editor

Design-time

analysis operations

on PPIs, e.g:

1. Which are the BP elements involved in PPI

P

?

2. Which are the PPI associated to activity A?

ecute

Integrated with Open Source BPMS (Activiti) to

instrument BPs and report PPI values

(54)

54 PPINOT Graphical Editor

(55)

(56)

56 PPINOT Tool Analyser

(57)

(58)

(59)

Contact details:

Adela del Río Ortega

• Email: [email protected]

• Web:

www.isa.us.es/adela.delrio