TERMINAL SERVICES LOG
The easy way to monitor servers, users, applications and licenses
PRODUCT BROCHURE
Contents
TERMINAL SERVICES LOG
2
Business drivers
2
Challenges
2
What are the benefits for your company?
3
Remote workforce performance tracking
3
“Balancing” software licenses used on the servers
4
Server performance monitoring
5
Achieve regulatory compliance with least effort
6
How does Terminal Services Log work?
7
System Requirements
8
4 easy steps to set TSL up and running
9
Customers
10
Customer testimonials
10
List of TSL Reports
11
Contact
12
North America Sales and Support
12
UK/EMEA
12
Business drivers
Increasingly, businesses want to enable their
employees and contractors to work from home or
from a non-company-owned facility. Hot-desking,
virtual work style, and embracing
employee-owned devices require seamless remote
connec-tivity and rich applications to be integrated with
local desktops which in turn results in improved
remote workers efficiency and experience.
The strategies of centralizing applications and
data provide business continuity, workforce
mobil-ity, improved cost control and a lower
environmen-tal footprint.
Challenges
While boosting the overwhelming business
ad-vantages, remote access capabilities increase the
need for security, compliance and effective
man-agement.
Terminal server environments are multi-tier and
distributed by their nature. Without a server
moni-toring tool the IT is inevitably losing control over
remote users, applications and licenses, regulatory
compliance and server performance.
TERMINAL SERVICES LOG
Keeping an active eye on your terminal servers – prevent, monitor, report!
Terminal Services Log improves the way you manage your heterogeneous Microsoft Remote Desktop
Services and Citrix XenApp (formerly terminal services and presentation server) environments.
Terminal Services Log is a server monitoring application that allows you to easily monitor user activities on
your Microsoft Windows Remote Desktop Services and Citrix XenApp server or farm. It tells you which
us-ers are logged on to your server, which applications they are using, performance of the servus-ers and more.
BUSSINESS
DRIVERS
Work from home
Outsourcing
Hotdesking
Mobile workforce
Centralized
desktop strategies
Virtualization
TERMINAL
SERVER
Multitier
infrastructure
Variety of
haterogenous
applications
Access from
distributed,
multi-vendor devices
and locations
Centralized data
CHALLENGES
OF TS MGMT
Complex
software licensing
management
Balancing system
resources
Increased
regulatory
requirements
Missuse/theft of
proprietary data
TERMINAL
SERVICES LOG
Licensing
optimization
Workforce
efficiency tracking
Servers
performance
monitoring
Regulatory
compliance
Increased security
Remote access capabilites
What are the benefits for your company?
Terminal Services Log
empowers the IT team to implement optimal server licensing, to monitor
workforce activity, to balance server configuration and achieve compliance while preventing secu
-rity breaches.
Remote workforce performance tracking
By reducing the number of full-time employees on site, corporations are taking in higher productivity and
savings. One of the challenges of the virtual work arrangements is to track how efficient off-site employees
are
With an extensive list of user reports, Terminal Services Log makes it easy to track user activity and
ef-ficiency.
Challenge
TSL Solution
Monitoring outsourced work: monitoring remote workers
ac-tivity, obtaining accurate reports and avoiding overcharges. Set for a monthly, weekly or any custom date range, User Activity by State Report specifies the actual working hours.
Daily Activity Reports combined with Application Reports and respective filters let you monitor each worker (activity or idleness duration, applications used). Monitoring is real-time enabled
Tracking virtual teams whose members are dispersed all
around world. Compiling and filtering data from User Activity Report, File Audit Report and User - Application Summary indicates
the time each team member contributed to the project and if they have been working on the given assignments.
Work from home: billing for overtime per hour. Track precisely how much each of the employee was
con-nected after business hours or via VPN connection (with the breakdown to active and idle status). The Daily Activity Report is easily exported enabling you simple overtime pay-ment calculation.
Automatic timesheet data collection: tracking employee’s
attendance and having payroll calculation data ready. For banks, retail stores and other businesses whose work-force is relying mostly on thin clients, TSL can replace the
time tracking software completely. Session Log Summary Report provides you with a start time, end time, and dura-tion of work (split into active, idle, and disconnected time). No need for extra software and hardware, ID cards and no need to punch in or out to a software (or hardware) but only to login for your usual work.
“Balancing” software licenses used on the servers
Software asset management is challenging enough. It’s even more challenging if your network
environ-ment includes servers running Citrix XenApp or Microsoft Remote Desktop Services.
Terminal Services Log tracks all licenses being used on the server, or across all servers in the farms
(RDS/TS user and device CALs, Citrix Concurrent licenses, user and device licenses for all applications
running on terminal server). TSL is the means to analyze and improve your licenses portfolio.
Consequent-ly, you will reduce the costs associated with software licenses, meet compliance standards and minimize
the risk of painful audits.
Challenge
TSL Solution
Finding optimal licensing mode for Remote Desktop
Ser-vices. Choose between Per User and Per Device mode. Farm License Compliance Report renders data of both, per Device and per User licenses. The report shows if this
farm is accessed by more devices or users. If you have more devices then users – you will choose the “Per User” mode and achieve savings by purchasing only the licenses you actually need.
Are you over-licensed or under-licensed for a specific
soft-ware product? Application License Compliance Report shows the num-ber of licenses consumed for any chosen application(s). If
you enter the number of licenses you purchased you will get a clear scoreboard indicating over and under licensed apps.
Assuring Citrix XenApp or RDS license compliance. Concurrent Usage Reports tracks concurrent usage (CCU)
presented as monthly data that can be drilled down to days and hours. Analysis given by this set of reports lets you es-tablish and keep the licensing balance required for support to smooth business operations.
Tracking how many concurrent users are utilizing an
applica-tion through the day. Application Reports are calculating concurrent usage by application and concurrent apps by user.
Determining what apps are not being used or what are used
the most. User - Application Summary and Most Used Applica-tions by User reports can be sent regularly to your
applica-tion team providing the important data as a basis for the informed decisions about the optimal set of applications and licensing schema for each software product.
Server performance monitoring
Every server requires monitoring and reporting for applications and users to evaluate server/farm activity,
watch trends, diagnose system bottlenecks, and gather data that can help to determine whether the
cur-rent system configuration is sufficient for given task.
Challenge
TSL Solution
Back-up strategies: defining optimal periods to perform
back-up activities. Weekly Activity Report serves in determining weekdays with least user activity, while Daily Activity Report reveals
the optimal daytime period for backup. Capacity planning: analysis and adjusting hardware and
soft-ware infrastructure of the Terminal server environment. Set of Performance Reports monitors memory and CPU consumption of individual server or servers across a farm, as
well as application(s) and user(s) resources usage. Perfor-mance Reports provides the complete view of resources (CPU, Memory) being used by each application and allows to act proactively by adding more hardware resources when needed
Fitting more users to a given server configuration: look for
bottlenecks. User Performance Reports determine how much CPU and memory is being used by each user connected. Merged with
RDP/ICA Network Traffic Reports the data indicates the bottlenecks and the paths to avoid and remove them. Increasing processing power of your server by identifying
unneeded activities that are using processor resources and eliminate them.
Application Performance Reports help system managers to determine applications or combinations of software that are causing system slowdowns and crashes. It’s easy to isolate software which might be causing system problems.
Achieve regulatory compliance with least effort
For organizations of all sizes and industries regulatory compliance, corporate reporting and auditing
prac-tices have become a critical issue.
Regulatory bodies and acts such as Basel II, PCI Data Security Standard, Sarbanes-Oxley Act,
Gramm-Leach-Billey Act, HIPAA, FISMA, USA Patriot Act, Turnbull Guidance 1999, UK Data Protection Act, EU
DPD - all require event retention, access control and confidential information security.
Terminal Services Log can assist you in meeting compliance with parts of the above mentioned
regula-tions.
Compliance requirement
TSL Solution
Monitoring of access to databases, files and folders as well a file integrity monitoring.
Terminal Services Log allows you to monitor all user activi-ties performed on the file system. File Audit Log Report records all read, write, append and delete operations per-formed on files and folders.
Continuous monitoring of user accounts used by vendors. The extensive data provided by the set of User Reports
enables detail analysis of users’ activity: logging info, activity statuses and duration, resources used and similar. Active Directory integration supports automatic creation of reports for a specific group and organizational units.
Enforcing separation of duties through assigned access
authorizations. Terminal Services Log is the first and only application that logs sessions for every user. Therefore, tracking of all user
logons and separation of duties through individual user ID’s ensures clearly identifiable users at all times.
The capability to determine whether a given individual took a
particular action. Custom report feature lets you compile any given set of data for a specific user or group. An alert is attached to each
custom report and it is triggered once a defined condition has been met.
Employing tools and techniques to monitor events on the IT system, intrusion detection and prevention, monitor network traffic and alert to suspected compromises.
Network Traffic Reports track and record all client names, IP addresses and network ranges. It shows source location of each user on a server alerting to possible intrusion detec-tion. Logon Audit Report supplies a list of unsuccessful login attempts (source IP address and Client name). Time filter simplifies inspection and analysis. Real-time monitoring helps you reveal ongoing hacker attacks.
How does Terminal Services Log work?
Agent-less servers monitoring provides fast deployment and easy maintenance
Data collection and monitoring of hundreds of servers is performed from a central location with only one
instance of Terminal Services Log ensuring that the data collection process does not affect performance
of the tracked servers.
The unique agent-less
architecture provides our
customers with an
enter-prise-ready solution with
no remote agents installed
(zero footprint), a fast
roll-out and lower TCO.
Central
Terminal Services
Log Server
console allows
administrators to easily add
or remove servers that are
monitored. It provides one
interface to view reports
and configure automatic
reports to be received via
email.
System Requirements
• .NET Framework 2.0 SP1 or later
• Windows Server 2000 with SP4 or later
• Embedded database (SQL Compact) or Microsoft 2005 SQL Server database
• Processor: 2.5 gigahertz (GHz)
• RAM: 1 gigabyte (GB)
• Disk: NTFS file system–formatted partition with a minimum of 100 MB of free space
• Microsoft Terminal Services on Windows 2000, 2003 and 2008 R1 and Remote Desktop Services on
Windows 2008 R2
• Citrix XenApp 5, 6 or 6.5 or Presentation Server 4.0/4.5
• Citrix MetaFrameXP
4 easy steps to set TSL up and running
1.
Download the software for trial period from our pages.
2.
Prepare your server for installation by configuring the Active Directory user that is the local admin on
all servers
3.
Install Terminal Services Log – installation requires 5 easy clicks and only few basic parameters to be
set. You need to define service user, SQL database to be used.
4.
You need to define the service user and the SQL database. If you find it useful and fitting your needs
– purchase (
http://www.terminalserviceslog.com/orders/
) and activate with the code.
Customers
Customer testimonials
“TSL has proven invaluable in telling us who is using the system, which applications they use the
most often, and - most importantly - attempts at unauthorized system access. The ability to have all
that emailed to management not only makes my job easier, but it gives them the data they need to
keep the system funded and growing. TSL has paid for itself many times over in labor savings. I can’t
imagine running this system without Terminal Services Log now.”
Chris Chandler
, Lab Manager, Cisco Systems
“I have been doing configuring, managing and securing Terminal Services environments for a number
of years. TSL allowed me to keep an active eye on what is happening on my Terminal Servers - who
is logged on and from where, which applications they are running and much, much more - all of
which make my IT management life much easier.”
Bradley J. Dinerman
, Fieldbrook Solutions
Microsoft MVP Security, CISSP, Ph.D
“Best bet would be TSLog solution. Great product and great people behind it too!”
Alex Juschin
MVP Remote Desktop Services/Terminal Services, Citrix CTP
“I can honestly say I’ve never had such good support from a product vendor before.”
Andrew Kinsey
,
List of TSL Reports
User Reports
Time on System (monthly/daily) Individual Gantt Charts User Activity Timeline Session Log
User Count per Day User Activity by State Most Active Users by State Session Log Summary
Network Traffic Reports
IP Addresses and Client Names Network Traffic by User Network Traffic by Date Network Traffic by Server Network Traffic Details Groups and OUs User Activity by Group
User Activity by Organizational Unit Concurrent Usage Reports Concurrent Users per Day Concurrent Users per Hour Concurrent Users per Hour Details Display Reports
Screen Resolutions Use Color Depths Use Client Versions
Application Reports
Most Used Applications Application Usage Summary Application Usage History
Total Application Instances per Day / per Hour Concurrent Application Usage per Day / per Hour Concurrent Application Usage per Hour
Concurrent Apps by User per Day / per Hour
License Reports
Application License Reports Used Application Licenses Application License Compliance Application License Details Suite License Compliance
Suite License Details Client License Reports Client License Compliance Client License Details
Audit Reports
File Access Audit Log
File Access Audit Log Summary Logon Audit Report
Performance reports
Farm Performance
Farm Processor Performance Farm User Tim Performance Farm Physical Memory Usage
Farm Committed Bytes in Use Performance Farm Daily Processor Performance
Farm Daily User Performance Farm Daily Memory Performance
Farm Daily Committed Bytes Performance Server Performance
Processor Time Performance User Time Performance Physical Memory Usage Committed Bytes in Use Daily Processor Performance Daily Committed Bytes Performance Daily User Time Performance Daily Memory Performance Application Performance
Overall Processor Performance by Application Overall Working Set Performance by Application Application Processor Performance by Date Application Working Set Performance by Date Application Processor Performance by Hour Application Working Set Performance by Hour User Performance
Overall Processor Performance by User Overall Working Set Performance by User User Processor Performance by Date User Working Set Performance by Date User Processor Performance by Hour User Working Set Performance by Hour
