Products and Services Catalogue

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TM is one of the fastest-growing international

players in the Asian region, with extensive

global connectivity, world-class infrastructure

and proven expertise.

Today, TM is present in the United Kingdom,

USA, Hong Kong and Singapore; offering a

comprehensive suite of products and services

that are designed to open up possibilities that

support your growth in Asia.

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VIC

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International

Bandwidth

Services

TM’s International

Bandwidth Services link

Malaysia to any destination

in the world. We leverage

on our extensive

international network

infrastructure, which

comprise a combination

of terrestrial, submarine

fibre optic cable systems

and satellites, to offer a

range of high quality and

responsive bandwidth

services.

International Private Leased Circuit (IPLC) – High speed, dedicated point-to-point digital connections via worldwide submarine cable systems / satellite systems

Bandwidth transit – Fast and reliable, country-to-country connectivity via Malaysia

Bandwidth Backhaul – Focused and dedicated capacity between Cable Landing Stations or Border Stations our Services

Foreign Partner Foreign Partner

International Submarine Cable

Landing Station Landing Station

ITMC ITMC

Local

Exchange ExchangeLocal

Customer

Premise CustomerPremise

IPLC OFF-NET

Definition:

Dedicated point-to-point connectivity via international submarine cable or terrestrial links or satellite from both end terminating outside Malaysia.

Partner

International Submarine Cable or Terrestrial Links

Landing Station Foreign Landing Station

ITMC ITMC

Local

Exchange ExchangeLocal

Customer

Premise CustomerPremise

Foreign PL M’SIA

PL

ICA Foreign Local

Loop TM

IPLC ON-NET

Definition:

Dedicated point-to-point connectivity via international submarine cable or terrestrial links or satellite from one customer premise in Malaysia to another foreign location outside Malaysia.

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accentuating one-Stop Shopping – Enable flexibility in

service enquiry, provisioning, billing and fault reporting with single end-to-end management

Bandwidth Interconnection – Interconnects two different

submarine systems

global VSat – Provides two-way communication links

anywhere under the satellite footprints

Dedicated Lines – Personalised circuits are solely owned

by a customer and not shared by others

High Capacity Bandwidth – Allows transmission of data

between terminals around the world and the ability to subscribe to high capacity bandwidth ranging from 64Kbps to 10Gbps. (Global VSAT offers data connection speed of 64Kbps to 155 Mbps)

Seamless Connectivity to and from Major Cable Systems such as AAG, APCN2, CUSCN, JUSCN, SEA-ME-WE3, SEA-ME-WE4, SAFE/WASC/SAT-3, DMCS, BrIGHT, CAHAyA MALAySIA™ and major satellite systems such as Intelsat, Measat and Asiasat

Ideal for international corporations and multinationals requiring high capacity, international connectivity For further details:

24 hour hotline Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my the Benefits applications enquiry

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International

Ethernet

Services

TM’s International

Ethernet Services are

designed to deliver high

bandwidth capacity,

flexible service scalability

and reliable access

solutions for corporate

networks to achieve a

competitive edge in today’s

business world.

International ethernet Virtual Private Line – Provides secured point-to-point or point-to-multipoint Ethernet connectivity deployed over TM’s private Global IP / MPLS network. The service enables a more flexible and cost-effective wide area networking solution, at higher, scalable speeds across worldwide geographic areas

International ethernet Private Line – Provides cross-border, end-to-end managed bandwidth, dedicated connectivity over a reliable platform at high speeds our Services

TM GLOBAL ETHERNET CONNECTIVITY

Global Ethernet Product Description

Customer Premises / Office Network / Global Partner Network

Global Customer Premises

Regional / Global Office Network

Global Partner Network UPE UPE UPE UPE SDH RING TM EoSOH Network Matched Cross-Border SDH Transmission Capacity Matched Bearers

Partner’s Half Circuit TM’s Half Circuit

SDH RING

Partner EoSDH Network

Ethernet Interface Customer Router Customer Server Customer LAN Ethernet Interface Customer Router Customer Server Customer LAN SDH NODE NODESDH

Customer Premise A End Customer Premise B End

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High Bandwidth Capability – Subscribers can enjoy

higher bandwidth connectivity, scalable from 1Mbps to 1Gbps, using simple and familiar Ethernet connection with cost-effective pricing

Flexible Service Scalability – Flexible incremental

bandwidth options are tailored to meet the actual demand of required traffic, as opposed to legacy services such as Private Line / Frame relay / ATM bandwidth offering

ease of use – International Ethernet Services are

provided via a standard, widely available and well-understood Ethernet interface. Using Ethernet service to extend network interconnections globally simplifies network operations, administration and provisioning

reliable and Secured Connectivity – Seamless and

secured Ethernet connectivity links customers in Malaysia to foreign countries via TM’s extensive global network

For a detailed viewing of our global reach, please

click here

Perfect for high-end applications with fixed performance expectation and very high bandwidth requirement. Ideal as alternative solutions to the current global MAN / WAN services. Enhanced to support multimedia applications for Layer 2 enterprise networking, with higher bandwidth capacity at the simplicity of native Ethernet connectivity

Enables better cost management and accommodation of ad-hoc business requirements where cross-border connectivity for high-volume traffic and mission-critical applications such as high-bandwidth data transfer, video and storage are required

For further details: 24 hour hotline Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my The Benefits Coverage applications enquiry

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Global IP

Services

With the largest Internet

subscriber base in

Malaysia, and also as one

of the biggest regional

Internet Service Providers,

TM offers extensive

connectivity with other

Tier 1 providers and

regional carriers to

ensure optimum service

performance. Our Global IP

Services are delivered over

an extensive international

network infrastructure with

Point-of-Presence (PoP)

located worldwide. TM’s IP

Network Capacity (AS4788)

stands at more than 1Tbps

in the near future.

IP transit – Provides customised Internet access service for Internet Service Providers and Content Service Providers as well as corporations or businesses. IP Transit is offered with dedicated access link to customers from TM’s Point-of-Presence (PoP) with speeds ranging from 2Mbps up to 10Gbps. Available access options include submarine cable systems, satellites, MPLS, Ethernet as well as via in-country local leased circuits and Layer 2 VPN tunnelling with SONET / SDH and Ethernet-based platform

global Co-location – router leasing with dedicated rack space enables customers to co-locate their equipment globally. This service avoids significant capital investment in equipment and local operations staff for establishing a Point-of-Presence (PoP)

(This service is offered in co-operation with foreign providers or through TM regional Offices (TMrO) in United Kingdom, United States, Hong Kong, and Singapore) our Services 3rd Party / Partner IP Network AS# Customer Customer

IP Transit Off-Net Network Program (3rd party / Partner IP Network AS#) IP Transit On-Net Network Program (TM AS4788 IP Network)

Local Exchange ITMC Local Exchange ITMC CLS CLS Local Exchange ITMC Local Exchange ITMC CLS CLS TM IP NETWORK AS4788

*Access may be a combination of submarine cable, backhaul, local access, cross connect elements

Customer

Router RouterTM

Customer

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ready-to-Support Large Bandwidth – Supports wide

customer base, from regional ISP to large businesses that require access speeds up to 10Gbps

Close Proximity to Internet exchanges and tier 1 Carriers – Customers are able to co-locate at the same

data centres as other Tier 1 telecommunications and IP network providers, resulting in fast provisioning, cost-effective maintenance and prompt operational response

Single global Network – Worldwide Point-of-Presence

(PoP) and extensive connectivity to other Tier 1 providers via a single autonomous system number AS4788

throughout the world

global reachability – Enables global reachability and

enhances connectivity to global IP networks and Internet hub infrastructure

Customer Service Portal – Provides visibility and

real-time performance reporting for IP Transit that is available online, anywhere near you

time and Cost Savings – Leveraging on TM’s robust

co-location facilities and fast delivery, customers do not need to build and operate their own facilities. Simple one bill concept when subscribing to TM for co-location outside of Malaysia, together with TM’s other IP Services

click here

Internet service access for Internet Service providers, Application Service Providers, Content Service Providers, Foreign Service Providers, Other License Network Operators with extensive connectivity to other Tier 1 providers and peer partners worldwide

For further details: 24 hour hotline Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my the Benefits Coverage applications enquiry

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Global VPN

Services

TM’s Global VPN services

offer a secure, scalable

communication network

and flexible architectural

option that is customised

to increase the efficiency

of your business,

connecting your

geographically dispersed

employees, remote

workers, business

partners, branch offices

and suppliers across

continents in a cost

effective manner.

global IP VPN – Delivers private data via a reliable and secure shared networking infrastructure which uses MPLS (Multi Protocol Label Switching) to provide a secure network based, highly scalable and managed IPVPN

MPLS technology – Provides a highly secure network and more efficient way to manage applications through MPLS technology

Class of Service (CoS) – Greater flexibility for customers to customise their network needs with 4 CoS offered: • Multimedia • Mission Critical • Standard • Economy Mission Critical application Support – Suitable for supporting a wide customer base from regional ISP as well as large business that requires mission critical applications and high throughput database transaction High Capacity Bandwidth – Enjoy the ability to subscribe to high capacity bandwidth with speeds ranging from 64Kbps to 1Gbps our Services the Benefits TM IPVPN NETWORK TM MPLS NETWORK Global Customer Premises Regional / Global Office Network Customer Premises / Office Network / Global Partner Network

Customer Premises / Office Network / Global Partner Network

Global Partner Network CE CE CE CE CE PE PE PE

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rapid and Scalable Connectivity –Data transmitted in its raw form enables fast packet delivery. Adding new sites or locations or upgrades is cheaper and easier as there is no need for a dedicated private leased line, hence building a viable fully meshed multisite network

Managed Service – The complexity of managing global

connectivity will be handled by a single provider For a detailed viewing of our global reach, please

click here

Connects geographically dispersed employees and partners across continents. Ideal for Corporate,

Multinational, Government and Other Licensed Network Operators (OLNOs) requiring high efficiency, secure global connectivity and competitive pricing

For further details: 24 hour hotline Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my Coverage applications enquiry

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Media Broadcaster TM MDS Connectivity Octoshape Encoder Octoshape Servers End-users

Enhance your streaming

quality and eliminate

Internet congestion

with TM Media Delivery

Services (TM MDS).

Featuring Octoshape’s

patented resiliency and

throughput technologies

to deliver the highest HD

quality streams without

buffering.

tM MDS – Featuring Octoshape technologies to deliver High Definition streaming over the Internet, live TV streaming on the Internet, radio with instant-on audio and no buffering or dropout anywhere in the world, DVr reverse or jump during a Live Stream and On Demand HD delivery system that’s also equipped with “instant seek” capabilities

our Services

TM Media

Delivery Services

tM MDS

offering:-TM MDS pushes the boundaries to offer superior quality, serious scale and sustainable economics.

• HD Streaming – Enjoy true HD quality video over the Internet with our unique throughout optimisation technology that penetrate through congested last mile or wireless network

• Live Video Streaming – Discover real-time Live TV on the Internet with our unique solution that

addresses quality, scale and costs

• Live audio Streaming – Experience exceptional audio streaming with instant-on audio and no buffering or dropout anywhere in the world

• Video on Demand – Get instant access to HD quality video and enjoy an unparalleled viewing experience with our On Demand delivery system that’s also equipped with “instant seek” capabilities

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our Services tM MDS

Features:-HD tV Quality – Octoshape technologies focused

fixing the reliability and sustainability of video quality over the Internet. Octoshape transport protocols are not susceptible to Internet congestion and packet loss like traditional technologies, therefore sustain high quality video for the duration of the viewing TV quality experience

DVr (Digital Video recording) Capability – reverse

or jump forward effortlessly in time during

streaming. Video playback is instant with consistent high quality, with lightning fast channel switching and exceptionally buffer-free

geo-Filtering – Enables customer to restrict its

stream to certain geographical areas

adaptive Bit rate (aBr) - The adaptive bit rate

technologies facilitate every user the highest possible quality for their specific environment be it fixed, wifi, or mobile Internet connectivity

resilient Coding Scheme – Octosphere’s core

transport uses a unique, resilient-coding scheme inside a UDP transport that enables the stream to:-• survive packet loss without data overhead of forward error-correction (FEC) schemes

• pull simultaneous data from multiple sources while only consuming necessary data rate

Multicast technologies – Using advanced Multicast

Technologies to facilitate largest scale audiences, enabling reliable video delivery over unmanaged and/or best effort broadband networks

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applications

enquiry

global Streaming – Our state-of-the-art next

generation Content Delivery Network (CDN) technology highlights throughput and resiliency features that are less susceptible to latency and packet loss. This allows smooth global streaming regardless of the distance between the end-users and the servers

Multi-Format and Player Integration – With TM MDS,

integrating formats and players is easy as standard encoders and players like Flash and Windows are supported across multiple browsers and operating systems

Longer Viewing times – TM MDS takes care of the

entire streaming process, from encoding to playback. Its ability to sustain higher bitrates provides double the viewing time of other streaming technologies Suitable for media broadcasters and content owners who own video content to be streamed seamlessly over the Internet, mobile devices as well as for OTT IPTV service.

For further details: 24 hour hotline

Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my

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Equipped with

state-of-the-art facilities, the

centre operates with

service reliability and

infrastructure security of

the highest level. It’s an

innovative hub designed

with fluid functionality

in mind and built with

Tier III+ specifications,

with the capabilities to

meet the needs of even

the most demanding

business operations.

Co-Location – Flexible rack options: 42U, 45U and 47U with a dedicated key and power metre per rack

additional Power – Power burstable up to 10kVa per rack Cabling Support – Standardised cabling management for ease of maintenance

remote Hand – 24/7 physical support for your equipment. We assure our customers with complete support and optimum availability

Value added Services – Includes managed security services like:

• Managed Firewall – Total control and restriction on the types of network protocols and traffic allowed across the network border

• Managed Anti-virus – File scanning via data centre for viruses, spyware, malware, adware and keyloggers. • Managed Web-filtering – Optimise and control Internet access at every branch

• Managed Intrusion and Detection System – real-time monitoring, detection, analysis and immediate response to any network security threats (DDoS, Worm, Trojan, etc.)

• Managed Anti-spam – Spam-free e-mails hosted at our data centre

our Services

VADS

Data Centre,

Hong Kong

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Coverage

applications

enquiry

Power optimisation – Our data centre supplies

extensive power distribution based on Tier III+ specifications, and manages it with well-equipped infrastructure

Site availability –The hub guarantees 99.982%

site availability, with key advanced systems like:- Power: Dual incoming power supply from 2 different transformers as back-up for each other (1+1 system), with a back-up power system from 2 generators. Supports both AC and DC requirements

Cooling System – N+1 air-cooled system and

distribution paths system provide enhanced

temperature stability at 22°C +/-2° and 50% +/-10% humidity

State-of-the-art Security – Operating on 24/7, 365

days of state-of-the-art security using Environmental Monitoring System (EMS); monitors temperature and humidity, CCTV, network, water detection, UPS, fire alarm panel, air conditioning and 2 generators

Network operation Centre – With round-the-clock

monitoring, our highly dedicated specialists conduct their duties from a highly secured room to offer 24-hour support every day of the year

click here

Suitable for Internet Service Providers, Application Service Providers, Content Service Providers, Foreign Service Providers and other enterprises who want to co-locate their equipments.

For further details: 24 hour hotline

Domestic : 1 800 88 1090 International : +603 8318 2797 UrL : www.tm.com.my

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a aSP Application Service Provider

B BraS Broadband remote Access Server

BtS Base Transceiver Station

Btu Broadband Termination Unit

C CDMa Code-Division Multiple Access

Ce Customer Equipment

CLS Cable Landing Station

D DDoS Distributed Denial-of-Service

DP Distribution Point

DSL Digital Subscriber Line

DSLaM Digital Subscriber Line Access Multiplexer

F Fta Foreign Telecommunication Administration

g gSM Global System for Mobile Communications

gSMas Global System Mobile Association

H HSBC IP gW HSBB (Connection) IP Gateway

HSI High Speed Internet

I ICa In Country Access

IDD International Direct Dialing

IgW Internet gateway

Int gW International Gateway

IP DSLaM Internet Protocal Digital Subscriber

Line Access Multiplexer

IP SMPP Internet Protocol/Short Message

Peer-to-Peer

IPLC International Private Leased Circuit

ISDN Integrated Services Digital Network

ISDN (PrI) Integrated Services Digital Network

(Primary rate Interface)

ISP Internet Service Provider

ItMC International Transmission Maintenance

Center

M MaN Metropolitan Area Network

MPLS Multi Protocol Label Switching

MyIX Malaysia Internet Exchange

N Ntu Network Termination Unit

P Pe Provider Edge / Equipment

PL Private Line

PoP Point of Presence

PStN Public Switched Telephone

Network

Q QoS Quality of Service

r raDIuS remote Authentication Dial In

User Server

S SDH Synchronous Digital Hierarchy

Se Service Edge / Equipment

SeS Satellite Earth Station

Sg Service Gateway

SMSC Short Message Service Center

SoNet Synchronous Optical Networking

SP Service Provider

SP gW Service Provider Gateway

SPe Service Provider Equipment

SS7 Signaling System No. 7

StD Subscriber Trunk Dialling

t tMCH TM Clearing House

u uPe User Provider Edge

uPS Uninterruptible Power Supply

V VoBB Voice over Broadband

W WaN Wide Area Network

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HeaDQuarterS International Market

telekom Malaysia Berhad (128740-P)

Carrier Sales, Level 54 North Wing Menara TM, Jalan Pantai Baharu 50672 Kuala Lumpur, Malaysia

Domestic Market

telekom Malaysia Berhad (128740-P)

Carrier Sales, Level 7, TM Annexe 1 Jalan Pantai Baharu

50672 Kuala Lumpur, Malaysia

regIoNaL oFFICeS Hong Kong

telekom Malaysia (HK) Ltd

Suite 1502, 15th Floor

Malaysia Building, 50 Gloucester road Wanchai, Hong Kong

Phone : +852 2992 0190 Fax : +852 2992 0570

Email : [email protected]

united States of america telekom Malaysia (uSa) Inc

8320 Old Courthouse road Suite 201, Vienna, VA 22182 USA Phone : +1 703 467 5962

Fax : +1 703 467 5966 Email : [email protected]

Singapore

telekom Malaysia (S) Pte Ltd

175A, Bencoolen Street

#07-09/10/11/12, Burlington Square Singapore 189650 Phone : +65 6532 6369 Fax : +65 6532 3742 Email : [email protected] united Kingdom

telekom Malaysia (uK) Ltd

St. Martin’s House 16 St. Martin’s Le Grand London, EC1A 4EN, UK Phone : +44 (0) 207 397 8579 Fax : +44 (0) 207 397 8400 Email : [email protected]