User Guide:
Apple devices
Your Merchant ID (MID)
We put this in our welcome email.
Your Terminal ID (TID)
We put this in our welcome email.
Serial number
This is on the back of the keypad.
Your details
You may need these details from time to time. So it can be handy to
have them here. But if you do record them, make sure you keep this
guide somewhere safe.
Introducing WorldPay Zinc
The
basics
Your Chip & PIN keypad and the app
Pair the keypad to your Apple device
Downloading and configuring the app
Taking payments with the app
Taking payments over the phone
My
Account
Appendix
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Contents
Easy, secure payments start here
Welcome to WorldPay Zinc. We’re putting easy, secure card payments in the hands
of small businesses like yours. This guide will get you up and running.
All you need is:
• A WorldPay Zinc merchant account. We give you this when you sign up.
• One of our Chip & PIN keypads.
• The WorldPay Zinc app, available from the App Store. There’s more detail on all of these in this guide.
It couldn’t be simpler
WorldPay Zinc uses a Chip & PIN keypad, linked by Bluetooth to an app on your Apple device.
Together, they’re all you need to take credit and debit card payments on the spot, just about anywhere* All you have to do is:
The whole process takes around 30 seconds. Then you issue the cardholder a receipt. It’s just like paying for something in a shop. And you don’t have to worry about issuing bills or chasing payments. It’s all done. * Subject to mobile network coverage.
Enter the payment amount
on the WorldPay app. cardholder. They put their Give the keypad to the card in the slot, confirm
the amount, and enter their PIN.
The keypad sends us the details using the app on your Apple device.
We get authorisation from the bank, and send it
back through the app.
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The basics
You need four things to make the service work:
A merchant account
This special account accepts the payments you take through WorldPay Zinc. Then it transfers the money automatically to your bank account. (You gave us your bank account details when you applied.)
Merchant ID (MID)
This is your unique WorldPay Zinc ID number. We emailed it to you when you signed up. You will need to quote your MID when you call to speak to us.
Terminal ID (TID)
This is your unique reference number for your Chip & PIN keypad. We emailed it to you when you signed up. You will need to enter this number when you are setting up the WorldPay Zinc app.
Chip & PIN keypad
Our keypads are simple, ergonomic and highly secure. They’re the only ones approved to be used with the WorldPay Zinc service.
Cardholders will only use the technology if they trust it completely. So look after yours and keep it safe. Each keypad is built with ‘tamper-proof, tamper-evident’ technology. If anyone tries to open or dismantle it (or breaks it by accident), it stops working completely.
Your Chip & PIN keypad
and the app
WorldPay Zinc combines a Chip & PIN keypad with an app on your
Apple device. They’re linked by a secure Bluetooth connection.
Introducing the keypad
Card swipe slot for non-chip (magnetic stripe) cards Charging socket Screen Enter key Clear key Power switch Cancel key
Chip card slot
Pair the keypad to your
Apple device
First things first
Make sure you have:
• Your Chip & PIN keypad, fully charged.
• A compatible Apple device which includes;
• iPod touch (4th and 5th generation)
• iPhone 5
• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPad
• The email address and password you put in your application.
• Your Terminal ID (TID) which can be found in our welcome email.
On the Chip & PIN keypad, check that the Bluetooth symbol is flashing at the top left of the screen.
If it’s not, press the Enter key for five seconds. The symbol will start flashing.
On your Apple device, tap the Settings icon. (a)
Then choose Bluetooth.(b)
Make sure Bluetooth is switched to ON. Your Apple device will automatically search for nearby Bluetooth devices. You’ll see a
WorldPay Zinc device listed as Not Paired.
Tap this option. (c)
(b) (a) (c)
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Problems?
If you have trouble with the pairing process, try resetting the keypad and your Apple device
To do this, go to the Bluetooth menu on your Apple device. Find the WorldPay Zinc device in the list, and tap the little arrow next to ‘Connected’. Then tap Forget this device.
On your Chip & PIN keypad, hold down the Enter key for five seconds to reset. Then start again from step 2.
Your Chip & PIN keypad screen should be showing a passkey number. This is a randomly generated
six-digit number. (a)
Your Apple device will show a ‘Bluetooth Pairing Request’. Check that the passkey matches the one
on your keypad. (b)
If the passkeys match, tap Pair on your Apple
device and Enter on your keypad.
You have about 20 seconds to do this or the process times out. If that happens, you’ll see a
Pairing Unsuccessful message on your Apple
device. Just tap OK, select the WorldPay Zinc
device again and repeat steps 2 and 3.
The keypad screen will show Passkey confirmed
and the Bluetooth symbol will stop flashing. The WorldPay Zinc device will now show as
Connected on your Apple device.
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(a)
Downloading and
configuring the app
The Chip & PIN keypad uses the WorldPay Zinc app on your Apple device
to communicate with us. It’s free to download.
Download the app
Search ‘WorldPay Zinc’ in the App Store on your Apple device. Download the WorldPay Zinc app.
4.
Once the app is installed, tap the icon to open it. Tap I’m ready to start the set up process.
Enter your email address and password which you used to register for WorldPay Zinc and tap Log in
Our Setup Wizard will guide you through the set up process, simply enter your Terminal ID which can be found in your welcome email from us. Then select your keypad from the drop down list and tap Done.
You’re ready to take your first card payment.
Taking payments with the app
5.
Switch on the Chip & PIN keypad. The Bluetooth symbol should be steady. If it’s flashing, you need to pair the keypad with your Apple device again. (Go back to section 3.)
Open the WorldPay Zinc app on your phone and login using your email address and password.
Simply enter the amount for the payment, if you make a mistake use the delete key and re enter the amount.
Next, you can add a Payment Reference so you can identify this sale later within your payment information. This can be the customer’s name, an invoice number, or you can leave it blank.
(a) When you’re sure the details are correct, select Card from the Payment Method options. (b)
When prompted ask the customer to insert their card into the keypad and confirm the amount by pressing the Enter button.
Ask the customer to enter their PIN and press Enter. The WorldPay Zinc app will process and obtain authorisation for the payment. The speed of this depends on the signal strength of your location, but should take less than 30 seconds.
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Card Payments
(a) (b)Issuing a receipt
Once the payment is authorised, the app will show a confirmation screen, with different receipt options. You have to choose at least one.
Email or SMS
Tap the option you need, and type the cardholder’s email or mobile number in the box. Then tap Issue Receipt. The app will confirm when it’s issued the receipt. Tap OK to finish.
Written
Tap Written and then tap Issue Receipt. The app will confirm when it’s issued the receipt. Tap OK to finish. Then fill in the details on your WorldPay Zinc receipt (a template for receipts is provided in the Appendix of this document for you to print and use).
Apple Airprint
Tap Print and then tap Issue Receipt. You’ll see a list of printer options. Tap the one you want, and change the number of copies if necessary.
Tap the Print button. The app will confirm when it’s issued the receipt. Tap OK to finish.
You can issue multiple receipts for each payment, simply tap Issue another receipt for this payment on the Card Payment Complete screen.
When you’re ready, tap the Done at the bottom to go back to the home page.
Switch on the Chip & PIN keypad. The Bluetooth symbol should be steady. If it’s flashing, you need to pair the keypad with your Apple device again. (Go back to section 3.)
Open the WorldPay Zinc App on your phone and login using your email address and password.
Simply enter the amount for the payment, if you make a mistake use the delete key and re enter the amount.
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Cash Payments
If you want to keep track of your cash payments you can do this through the WorldPay Zinc app, simply follow the process below.
Taking payments with magnetic stripe (magstripe) cards
Almost every card issued in the UK has a chip. But cards issued overseas may not. You can accept these with WorldPay Zinc, but the process is slightly different. The cardholder verifies the payment with a signature rather than a PIN.
1. Start the process as you would with a normal Chip & PIN card.
2. Instead of inserting the card into the bottom of the keypad, swipe it along the slot at the top. Make sure the magnetic stripe is facing away from you. You can swipe in either direction.
3. Once the card has been read, the customer will be asked to confirm the amount.
The cardholder needs to check the amount, then press Enter to confirm. Take the keypad back and wait for the payment to go through.
4. Ask the cardholder to sign in the signature box which will appear on your Apple device. Check that it matches the signature on the back of their card.
5. The app will ask you to confirm you’ve verified the signature. Press Enter on your keypad to confirm.
6. The app will go online to authorise the payment. Once we’ve approved the payment, you can issue a receipt as normal (see page 11).
7. Finally, tap the Done at the bottom to go back to the home page. Next, you can add a Payment
Reference so you can identify this sale later within your transaction information. This can be the customer’s name, an invoice number, or you can leave it blank.
(a) When you’re sure the details are correct, select Cash from the Payment Method options. (b)
Enter the amount of cash which your customer gives you and tap
Confirm.
You can issue a receipt as normal (see page 11).
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(a)
Refunding a payment
You can refund any card payment through the WorldPay Zinc App
1. On the home screen of the app tap Payment History & Refunds.
2. Then tap Perform Refund and search for the payment you need to refund.
3. You will then have the option to refund the entire payment amount or complete a partial refund of the payment amount. Select the option you need and tap Refund.
4. The app will ask you to confirm you want to refund the payment. Tap Confirm. Once the refund is approved, tap OK.
5. You need to issue a receipt for the refund. Follow the same process as usual – see page 11.
Voiding a payment
Sometimes, perhaps because of a mistake, you may need to ‘Void’ a payment.
1. On the home screen of the app tap Payment History & Refunds
2. Then tap Perform Refund and search for the payment you need to void and tap Void this Payment.
3. The app will ask you to confirm you want to void the payment. Tap Void.
4. You need to issue a receipt for the void. Follow the same process as usual – see page 11.
Once you’ve issued the receipt, tap the Done at the bottom of the screen to go back to the home page
See your past payments
You can see all your past transactions by simply tapping Payment History & Refunds on the home screen of the App. Here you can view your transactions for that day, for the last 7 days or for the last 30 days.
A detailed summary of your transactions can also be found in My Account. To access My Account Log in to the secure area of worldpayzinc.com using the email address and password which you registered with.
Taking payments over the phone
WorldPay Zinc lets you take payments even when you’re not physically with the
cardholder and their card. For example, over the phone or by mail order.
We call these ‘Card Not Present’ (CNP) payments. You use My Account for these.
1. Go to worldpayzinc.com/account. Login to your account using the email address and password you gave us when you applied.
2. Select Take Payment from the menu options at the top of the screen then select Manual Payment.
3. Simply enter the amount for the payment.
4. Next, you can add a Payment Reference so you can identify this sale later within your payment information. This can be the customer’s name, an invoice number, or you can leave it blank. When you’re sure the details are correct, select Take Payment.
5. You will now need to enter the following information into the fields provided: • Cardholder name
• Card number
• Expiry date
• Card security code
• Address line 1 • Address line 2 • Town/City • Country/State • Postcode • Country
6. You will then have the option to email or send a receipt via SMS to the customer. Select the option your customer prefers and enter their email address or phone number.
7. Select the Submit button to confirm the payment.
My Account
My Account is our online reporting system. It’s central to your
WorldPay Zinc account.
With My Account, you can:
• Search for, review, and produce reports on all the card payments you’ve taken
• Make refunds
• Reprint receipts
• Take card payments over the phone
• Make sure payments have reached your bank account
Using My Account
Log in to your account at worldpayzinc.com/account, using the email address and password you gave us when you applied.
Appendix
Receipt template
WorldPay Zinc is a trade name of WorldPay (UK) Ltd. Registered in England No. 07316500. Registered Office: 55 Mansell Street, London, E1 8AN. WorldPay (UK) Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (No 530923) for the provision of payment services.
Card Transaction Receipt
(No cardholder signature needed)
Merchant Details (use company stamp if available):
Cardholder Verification of Transaction
(if no Chip and PIN available on card)
Company or trading name Address 1: Address 2: City (mandatory): Postcode: Country (mandatory): Merchant ID: Transaction Date: (dd/mm/yyyy)
Visa Credit Visa Debit MasterCard MasterCard Debit / Maestro Invoice No.:
Auth. Code: Goods / Services Supplied:
Card No. Last FOUR Digits:
Transaction Amount: Cardholder Name (as shown on card):
Cardholder Authority: Please debit my account
CARDHOLDER PLEASE RETAIN THIS COPY Cardholder’s Signature: Valid from date (mm/yyyy):
Expiry date (mm/yyyy):
CARD HOLDER’S DECLARATION: The issuer of the card identified on this item is authorised to pay the amount shown above upon proper presentation. I promise to pay such amount (together with any charges due thereon) subject to and in accordance with the agreement governing the use of such card.
Warning
Do not use this product in any way other than described in this Quick Start Guide, the User Guide or the Merchant Operating Instructions. Keep this product and its accessories out of the reach of children. Handling or use by children may pose a threat of death or serious injury. This product contains small parts and a cord that may pose a risk of choking or strangulation.
To prevent fire or shock hazard, do not expose the Chip & PIN keypad or the charger to water or moisture. Keep these instructions and recommendations for future reference. © 2013 WorldPay (UK) Limited. WORLDPAY and WORLDPAY ZINC are trademarks of WorldPay Limited. All rights reserved. This product has been tested in accordance with European CE electrical safety standards. At the end of its serviceable life, this product should not be treated as household or general waste. It should be handed over to the applicable collection point for the recycling of electrical or electronic equipment. WorldPay (UK) Ltd., Registered Office 55 Mansell Street, London, E1 8AN. Registered in England No. 07316500. WorldPay (UK) Ltd is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 (Register No. 530932) for the provision of payment services.
Apple is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
