• Manage your data integration flows
through secure, multi-industry protocols.
• Govern and secure your data to
meet regulatory, industry, and partner
compliance requirements, making sure
your system and business are always
ready for an audit.
• Help drive 100% uptime with scalability,
high availability, and load balancing.
• Improve responsiveness and enable
improved decision-making through
enhanced dashboards.
• Stay on top of system health and
receive alerts based on system
performance or partner metrics, such
as Service Level Agreements (SLAs),
Key Performance Indicators (KPIs), and
trading partner scorecards.
• Enable data integration with a variety of
internal systems (ERP, ESB, legacy EDI,
applications, cloud solutions, etc.)
because the Cleo Harmony solution
is vendor and technology agnostic and
accepts a wide variety of protocols.
A B O UT TH I S PA P E R
Many companies today have a number of B2B and A2A integration processes that they must maintain. IT departments are supporting complex and inefficient infrastructures in which systems have been grown and cobbled together, creating a complex variety of tools and interfaces required to run the business. Cleo Harmony is the solution to help you weather the storm. This paper describes the key features to Cleo Harmony and how integration works for our customers.
In a business environment where growth is fueled by new markets, new lines of business, mergers,
and acquisitions, companies are faced with the daunting challenge of how to support growth
while managing a complex “spaghetti” infrastructure. Enterprise data integration enables you to
get your data under control with the governance and security you require, while also supporting
the scalability and reliability needs of your business. The Cleo Harmony enterprise-scale solution
ensures the security and visibility of end-to-end data integration flows necessary to meet
compliance and regulatory requirements. It also enables 100% uptime and seamless integration of
disparate systems to ensure you can adapt and grow with the business.
Remove Complexity and Take Control of Your Data Integration
Move View Act
™Most integration solutions in the marketplace focus exclusively on moving the data. With the Cleo
Harmony solution, you also get the ability to view and act on the data that runs your business
in order to increase efficiency and eliminate downtime. You can monitor and track performance
metrics from both an IT and business perspective, as well as act on data via reports and
dashboards based on your business needs. Leadership in today’s information-overload mode of
business requires the ability to quickly filter the right information, detect changing conditions, and
predict outcomes. By putting Move View Act
™power to work in your company, you are enabling
faster and more informed decision-making to be a critical success factor.
Adapt to Business Needs
The global market is increasingly competitive and chaotic. The Cleo Harmony solution can help
provide the adaptability you need to support current and future growth opportunities by enabling a
long-term, sustainable infrastructure for both enterprise and multi-enterprise integration. Whether
connecting to internal systems including ERP, legacy EDI, ESB, internal applications, or various
external trading communities, the Cleo Harmony solution provides the management, security,
visibility, and control required to ensure that your business is always ready and able to handle new
requirements. You can control SLAs and eliminate payment delays and performance gaps that can
impact your business.
With the Cleo Harmony solution, you can:
O V E R V I E W
The Reliability You Need
100% uptime is now the expectation rather than the goal. In order to ensure the availability and reliability required by your
business and extended ecosystem, the Cleo Harmony solution includes high availability and load balancing to ensure that system
is “always on.” It also includes Cleo System Monitor and Cleo Dashboards to enable you to monitor system and data health as data
moves through your infrastructure.
Access Via Web Portal
As part of partner enablement, partner access can be provided via Cleo VLPortal – a web portal that requires no investment on the
part of your trading partner and makes doing business with you easy. Cleo VLPortal can be easily customized to reflect your brand,
then deployed and accessed from anywhere to ensure the data you receive is managed end to end — securely, reliably, and on
time.
Enable B2B and A2A Integration
The Cleo Harmony solution decreases the cost, time, risk, and complexity of enterprise and multi-enterprise integration via partner
and community management. This helps drive 100% community adoption, increase business process and exception-handling
efficiency, and deliver process visibility into both IT and business in order to make confident critical business decisions faster
than ever. All with an easy-to-install, easy-to-use solution that allows you to rapidly comply with industry, regulatory, and customer
mandates. And, at the same time rationalize your B2B and A2A interfaces to ensure interoperability across multiple technologies to
avoid being locked into any single technology or vendor.
Infrastructure Future State
with Cleo Harmony
™
ERP
ESB
Internal
firewall Externalfirewall
Hardware load balancer Authentication High-availability Cleo Harmony solutions Active/active/ active/active production Cleo Harmony solutions Primary Secondary Database Shared storage Active directory Legacy EDI integration Cleo Harmony™ Cleo VLProxy™ DMZ Retailers Banks Partner companies 3rd party agencies Healthcare Manufacturers High-availability Load-balanced Load-balanced Load-balanced Load-balanced High-availability 3PLs [email protected] o +1.815.282.7600 f +1.815.654.8294 w cleo.com
Business benefits, drivers Cleo Harmony capabilities Additional details
Ease of Use A single platform provides
complete protocol support, security, end user authentication/ single sign on, and visibility/ dashboards/reporting. • Multi-protocol support
• Natively available protocol set (18 total including file based, message based and database integration) • Easy setup for connections
• Multi-level user access
• Single point access management
• Single integrated solution for file transfer and visibility • LDAP/AD integration
• Centralized certificate management • Preconfigured hosts
• URI based multi-location integration capability • User-friendly Web administration
Visibility Cleo Harmony enterprise file
transfer solution provides the visibility modules and Web-based user access out of the box with pre-built libraries that can be configured to meet the business needs. Cleo Dashboards extends substantial customization features without the need for Professional Services. • Web-based UI level access control for all users
• File tracking • SLA KPI monitoring
• Dashboard view for all system activity • Expansive library of preconfigured reports
• Out-of-the-box configuration options for business view requirements
• Third-party data source integration capabilities • Ability to view historic data for trend analysis • Metadata extraction capability and presentment
Monitoring and Alerting As stated under visibility, Cleo
Harmony enterprise file transfer solution provides the monitoring modules and Web-based user access out of the box with pre-built libraries that can be configured to business needs with out-of-the-box controls. Cleo monitoring assists with 99.95% application uptime as well as ensuring optimal application resource utilization for a business critical applications. This enables proactive issue resolution. • Web-based UI level access control for all users
• System health monitoring views for application and server level KPIs
• SNMP traps for network operations center ticketing and alerting
• SNMP versions 1, 2, and 3 supported
• SNMP can be used to monitor trading partner status • Email and text-based alerting for operations teams • Track all system-level schedules and actions from Web UI • Perimeter-level visibility for proxy application
• Protocol and network connection level monitoring • Ability to view historic data for trend analysis
• Common Event Format support for integration into any CEF-supported security analytics tools
Issue Resolution Cleo Harmony enables enterprise
class issue identification mechanisms and patch update methods from the application UI. Product enables noninvasive upgrades. The product also supports trending analysis support on a host or partner basis.
• Trading partner level monitoring and alerting
• Centralized log aggregation and support incident tracking within the product
• Centralized patch update process with customer specific patch release management
• Support for trend analysis and metadata tracking for business views
• Enable business-level SLAs for all file transfers, including static files and directories
• 92% issue resolution during tier 1 analysis
C L E O H A R M O NY P L ATF O R M S O L UTI O N S U M M A RY
Business benefits, drivers Cleo Harmony capabilities Additional details
Security Award-winning support model
with best-in-class security model in a single-platform solution.
Support for Certificate Algorithms and Formats
• RSA • DSA • X.509 (CER, DER) • PKCS #7 (P7B) • PKCS #8 (PEM, P8) • PKCS #12 (P12)
Data Integrity Algorithms
• MD2 • MD5 • RIPE-MD-160 • SHA-1 • SHA-2 (256, 384, 512) • CRC-32 Security Features
• Open PGP and XML data encryption for all protocol transmissions and files at rest • No open inbound ports to the DMZ
• No data stored in the DMZ • TLS and SSL connection security Encryption Algorithms • RC2 (40, 60, 128) • Blowfish • CAST5 • DES • TripleDES • AES (128, 192, 256) • Twofish • RC4 (40, 60, 128) Certifications
• Drummond Certified AS2, AS3 and ebMS 2.0
• Odette Certified OFTP2
Validations
• Validated to FIPS 140-2 • Perimeter layer security model with Cleo VLProxy
• Highly varied algorithm support for any platform compatibility
• Connection pool-based system with support for forward, reverse, and forward-reverse proxy
• Multi-protocol support for proxy integration • IP filtering capability
• Dynamic Black Listing, manual or automatic responsiveness
• Network bandwidth management capability at a mailbox level
• PGP and XML encryption handling capabilities • Portal-based high-volume content management capabilities
Business continuity models Advanced support for high
availability and disaster recovery that will enable completely automated synchronization with synchronization monitoring. The core application layer enables • Intelligent proxy model with capabilities to route traffic
based on application availability
• Application with intelligence to manage high-availability requirements internally with automatic synchronization • Application with intelligence to manage disaster recovery requirements internally
F R E Q U E NTLY A S K E D Q U E STI O N S — C L E O D A S H B O A R D S A N D C L E O SYSTE M M O N ITO R
Business benefits, drivers Cleo Harmony capabilities Additional details
data loss prevention with event handling that is distributed across the synchronized application pools. The high-availability model enables redundancy in the proxy layer for network connection. The proxy and the core application are tightly coupled, which enables seamless HA and DR models to enable stringent business continuity SLAs. • Out-of-the-box active/active configuration synchronization
without third-party replications
• Application availability model in case database downtime or failure
• Load balancer integration for the proxy components to enable global load balancing of application
• Intelligent routing to enable connection redundancies
Question Answer
What are the hardware infrastructure Minimum requirement is a 2-core server system. We suggest a 4-core system
requirements for Cleo Dashboards with an 8GB or 16GB RAM server machine for the hardware to host the software.
and Cleo System Monitor? The JVM heap size is 2GB minimum and you can increase it per the work load. We recommend 4GB. We also recommend that the report server run on a separate server from Cleo Harmony.
Is there any API work needed to implement No, it is a single install and requires no API integration work.
the Cleo Dashboards or Cleo System Monitor?
Can I set up role-based access and Yes, you can limit what the user has the rights to access. Granting access to Cleo
permissions for use of the dashboards Dashboards does not mean the user can log into Cleo Harmony or access Cleo
and system monitoring? System Monitor.
How do I access the various interfaces for It is all web-based. You do not need users to log into any of your Cleo application
Cleo System Monitor and Cleo Dashboards? software to access them.
Do the Cleo Dashboards and system Yes, Cleo Dashboards and System Monitor provide real-time data so you can see
monitor show real-time data? what is going on as it happens.
Does the Cleo Dashboards or Cleo System Yes, SNMP traps have been built to support critical functions within the software.
Monitor module include SNMP traps? The SNMP traps support Version 1, 2, and 3.
Can system alerts be generated by Cleo Yes, system alerts can be set to go out as an email or SMS notification.
System Monitor events?
Can I set “thresholds” within the system Yes, you can configure custom settings for alert notifications.
monitoring?
Can I track Cleo System Monitor history? Yes, data is stored so that you can view critical peaks over a defined period of time.
Can reports be exported? Yes, reports can be exported in PDF, Word, Excel, Txt, RTF HTML, XML, and PostScript formats.
