You ve Got Connections

(1)

SERVICES FOR

Microsoft Dynamics

^®

With Microsoft on your team, you’re equipped for success.

You’ve Got Connections

(2)

and growing array of services available to you, and to make them all easy to access. With Services for Microsoft Dynamics, you have access to tools that help you succeed.

• Extend your team with Microsoft experts when you need them.

• Service clients more effectively and effi ciently, saving your business time and money.

• Reduce risk and build team confi dence as Microsoft helps you with deployment success, whether the project is simple or complex.

• Sharpen your competitive edge by helping your whole team

increase technical profi ciency and prevent technical problems with

proactive support.

(3)

SERVICES FOR Microsoft Dynamics

^®

To learn more and connect now, visit PartnerSource (www.microsoft.com/dynamics/partnersource.mspx)

> Partner Essentials > Partner Services Home.

Access technical services and support benefi ts available through the Microsoft

^®

Partner Program.

Accelerate your sales with Technical Sales Assistance.

All Microsoft Certifi ed and Gold Certifi ed Partners get unlimited technical, business, and competitive sales assistance for Microsoft products, including Microsoft Dynamics solutions. Access is available by telephone, e-mail, or Partner Online Technical Communities connecting you with Microsoft support engineers that help you overcome customer objections and positively position Microsoft technologies against the competition. Technical Sales Assistance provides you:

• Technical presales support — Get technical evaluations of presales customer proposals based on industry standards and Microsoft best practices including product features, capabilities and compatibility, potential deployment problems, and scenario-specifi c confi guration guidance to help accelerate your close rate.

• Business value, licensing, and pricing support — Access expert support with security, licensing, total cost of ownership, and other business issues.

• Competitive sales assistance — Spend less time researching and compiling information and more time selling through a one-stop shop for third-party research, white papers, case studies, and customer-ready presentations.

Streamline your deployments with Technical Advisory Services.

Architect and deploy state-of-the-art solutions with lower risk and cost by linking to our team of partner technical consultants.

Technical Advisory Services will assist you with:

• Recommendations about solutions and best practices with Microsoft technologies.

• Guidance about upgrades, migration, and deployments, with suggested procedures for products and solutions.

• Consultative assistance through Technical Advisory Services events and one-to-one custom workshops.

• Packaged proactive services to provide analysis, assessment, evaluation, and review of your systems and applications built on Microsoft technologies.

• Powerful tools to help you increase productivity and effi ciency of your Microsoft solutions.

• ISV partners also receive development advice and code samples that demonstrate how to use or access Microsoft technologies, as well as limited scope reviews including architecture, application design, and code.

Get technical answers online.

Partner Online Technical Communities provide online technical support as part of the Microsoft Partner Program benefi ts.

The Partner Online Technical Communities are staffed weekdays by Microsoft support professionals who can answer your technical support and presales technical questions.

(4)

A Partner Service Plan for Microsoft Dynamics is a smart investment in your business. It offers the training, tools and support you need to help achieve your business goals. It is also an excellent value. You can access the services you need at a very competitive and reasonable cost. Choose the plan that’s geared to your organization’s needs.

The Partner Foundation Plan

The Foundation Plan is a low-cost way to improve your customer service effi ciency and quality.

Strengthen your team’s technical skills with these great features included in the plan:

• Unlimited access to E-Learning and training materials for Microsoft Dynamics.

• Access to Microsoft Dynamics Sure Step—a services delivery methodology.

• Twenty technical support incidents for Microsoft Dynamics with four-hour response times.

• Five vouchers good for 50 percent off Microsoft Dynamics certifi cation exam fees.

The Partner Advantage Plan

Enjoy all the same great features of the Partner Foundation Plan, plus:

• A dedicated Service Account Manager gives you the benefi ts of a managed-services relationship. This account manager is your “voice” at Microsoft, providing timely access to the right technical support professionals experienced with Microsoft Dynamics. These professionals can understand your business needs and help you gain effi ciencies that result in better service for your customers.

• 150 technical support incidents for Microsoft Dynamics with severity based response times.

• Support usage reports to see how you and your customers are using Microsoft technical support

• Fifteen vouchers good for 50 percent off Microsoft Dynamics certifi cation exam fees.

• License to customize and redistribute training materials for Microsoft Dynamics.

• 80 service hours delivered by dedicated service managers

Microsoft Dynamics Sure Step: Reduce implementation costs and risk, and keep your customers satisfi ed.

Both Partner Service Plans for Microsoft Dynamics provide you access to Sure Step. This downloadable, comprehensive resource provides you with product-specifi c technical presales, implementation, optimization and upgrade guidance, project management best practices, and all the tools and templates that can help you deploy Microsoft Dynamics solutions for your customers.

• Decision Accelerator offerings help you demonstrate value to customers. Accelerate the sales cycle and win deals.

• Six implementation phases help you architect and deploy solutions faster, more profi tably, and with higher customer satisfaction. Reduce project time, cost, and risk.

• Join an ecosystem of Microsoft Dynamics partners who meet a high standard of implementation practices and quality and share a common language. Focus on building your own expertise and differentiating your business.

(5)

SERVICES FOR Microsoft Dynamics

^®

Services for Microsoft Dynamics supports your needs…

…by helping you sell.

Close simple to complex Microsoft Dynamics solution sales with confi dence. The following services help you learn

Microsoft technologies, gain new skills, and position your solutions to address customer needs around total cost of ownership, scalability, product architecture, and performance. So, you’re more prepared to win the sale.

Service How? Your Connection

Technical Sales Assistance

Get unlimited access to technical,

business, and competitive sales assistance to overcome objections and speed up the development of sales proposals.

Visit https://partner.microsoft.com/40012211 to fi nd local contact information by phone or send e-mail to [email protected].*

*Enrollment in the Microsoft Partner Program at the Certifi ed or Gold Certifi ed level is required to access Technical Sales Assistance. To enroll in the Microsoft Partner Program, visit https://partner.microsoft.com/40032508.

Sure Step Decision Accelerator offerings

Demonstrate Microsoft Dynamics

value to customers in the sales and technical presales stages to speed up

the sales cycle.

Visit PartnerSource (www.microsoft.com/dynamics/

partnersource.mspx) > Partner Essentials > Sure Step.*

*Partner Service Plan for Microsoft Dynamics enrollment is required to access Sure Step. To enroll, visit PartnerSource (www.microsoft.

com/dynamics/partnersource.mspx) > Partner Essentials >

Partner Services Home.

E-Learning and training materials for Microsoft Dynamics

Convenient, cost-effective way to build knowledge on Microsoft Dynamics solutions anywhere, anytime.

partnersource.mspx) > Training & Certifi cation.*

*Partner Service Plan for Microsoft Dynamics enrollment is required for unlimited to access E-Learning and training materials.

To enroll, visit PartnerSource (www.microsoft.com/dynamics/

partnersource.mspx) > Partner Essentials > Partner Services Home.

Vouchers good for 50%

off Microsoft Dynamics certifi cation exam fees*

Save money, stay up to date, and build your reputation by showcasing technical expertise.

Vouchers sent to you at time of Partner Service Plan Enrollment. If enrolled, send e-mail to [email protected] to reconfi rm your voucher numbers.

partnersource.mspx) > Training & Certifi cation for more information on registering for a certifi cation exam.

*Partner Foundation Plan receives 5 vouchers, Partner Advantage Plan receives 15 vouchers.

Microsoft Partner Program Registered Microsoft Partner Program Certifi ed Microsoft Partner Program Gold Certifi ed

Partner Advantage Plan Partner Foundation Plan

(6)

Service How? Your Connection

Technical Advisory Services

With help from its dedicated technicians, shorten your development cycles, get your solutions to market faster, and reduce costs to help increase customer satisfaction and loyalty.

Visit https://partner.microsoft.com/supportsecurity/40012316 to fi nd local contact information by phone or send e-mail to [email protected].*

*Microsoft Partner Program Gold Certifi ed Partners receive 40 hours.

Registered members in the Microsoft Empower for ISVs program receive 10 hours. Microsoft Certifi ed Partners in the ISV/Software Solutions competency receive 15 hours. All other Microsoft Partner Program members can purchase hours at any time.

Sure Step

Deliver implementations on time, on budget, and on spec. Reduce your time, cost, and risk.

partnersource.mspx) > Partner Essentials > Sure Step.*

*Partner Service Plan for Microsoft Dynamics enrollment is required to access Sure Step. To enroll, visit PartnerSource (www.

microsoft.com/dynamics/partnersource.mspx) > Partner Essentials >

License to customize and redistribute training materials to your customers

Offer personalized training—a unique value to your customers and a high-margin profi t stream for you.

partnersource.mspx) > Training & Certifi cation >

Training Materials > Instructor Training Materials.*

*Partner Advantage Plan for Microsoft Dynamics enrollment is required for unlimited to access to customizable Instructor training materials. To enroll, visit PartnerSource (www.microsoft.com/

dynamics/partnersource.mspx) > Partner Essentials >

(7)

SERVICES FOR Microsoft Dynamics

^®

…by helping you solve.

Keep your customers satisfi ed and get the peace of mind knowing technical issues will be resolved quickly and correctly.

Service How? Your Connection

Partner Online Technical Communities

Get answers to questions that may arise from your customers.

Visit https://partner.microsoft.com/40014662.*

*Enrollment in the Microsoft Partner Program at

the Registered, Certifi ed, or Gold Certifi ed level is required to access Partner Online Technical Communities. To enroll in the Microsoft Partner Program, visit https://partner.microsoft.com/40032508.

5-Pack Professional Support Incidents

Get access to Microsoft technical support engineers who can help you solve technical issues when your customer is not in a business-critical situation.

Visit https://partner.microsoft.com/

supportsecurity/40011424.

Business-critical (server down) phone support

*  

* MAPS - Microsoft Action Pack Subscription, SBSC - Small Business Specialist Community,

ISV Empower only

Get access to Microsoft technical support engineers by phone when your customer is in a business-critical situation.

Visit https://partner.microsoft.com/

supportsecurity/40012229.

Technical support incidents for Microsoft Dynamics

Connects you with technical support engineers who help you resolve customer problems while transferring technical knowledge to your staff.

partnersource.mspx) > Support > New Support Request to log a support request.

• Partner Foundation Plan receives 20 incidents with four- hour response times.

• Partner Advantage Plan receives 150 incidents with one, two or four hours severity response times.

Service Account Manager

Your trusted advisor and your “voice” within Microsoft; helps connect you with the right Microsoft resources at the right time.

Service Account Manager assigned at the time of your Partner Advantage Plan enrollment. If enrolled, send e-mail to [email protected] to reconfi rm your Service Account Manager.

Note: The Service Account Manager will also assist with support usage reports.

(8)

Plan for Microsoft Dynamics, visit PartnerSource (www.microsoft.com/dynamics/partnersource.mspx)

To enroll in the Microsoft Partner Program, visit https://partner.microsoft.com/40032508.