Remote Monitoring Software for
Managed Services Providers
PacketTrap RMM provides a cost-effective way for you to offer enterprise-class server, application, and network management to your customers. It is the first solution to extend managed services func-tionality to the biggest pain for your customers: the traffic and bandwidth challenges on the network. This powerful solution includes traffic analysis on any device, application, virtual infrastructure and VoIP monitoring as well as PSA integration.
PacketTrap RMM gives you a 360-degree view of your customer’s single and multi-site networks and allows you to manage and maintain from a single interface. PacketTrap RMM ensures complete vis-ibility and access so that you are the first to know about bandwidth clogs, server and device failures, connectivity issues, and are able to perform routine network maintenance. With PacketTrap RMM, you’ll spend less time worrying about your customer’s IT and more time managing it.
PacketTrap
One Resource for Managed Services
Network Monitoring Made Easy
PacketTrap
One Resource for Managed Services
PacketTrap RMM (Remote Monitoring and Management) is a robust and affordable platform built to remotely monitor your customers in a secure, customized environment for your business.
PacketTrap RMM sets up in minutes and auto-discovers system resourc-es and their metrics, including hardware, operating systems, virtualiza-tion, databases, middleware, applications and services.
For additional information or pricing call Jim Meder, Director of Consulting and IT at 216.642.9555.
MobilE DEvicE SuPPoRT
PacketTrap RMM supports delivery of reports and monitoring data to numerous mobile devices.
loaD aND Go DEPloy
PacketTrap RMM installs and more importantly configures in 15 minutes through a simple 3 step process. After installation, PacketTrap RMM performs a fast and comprehensive scan of the entire network to discover all devices.
RolE-baSED accESS
PacketTrap RMM gives you control over what users can and cannot do on the system. User ac-counts are configured for which type of informa-tion is displayed in the PacketTrap RMM Studio for an individual user or group of people.
WEb bRoWSER iNTERfacE
Use PacketTrap RMM’s web interface to view all your critical network data, traffic bottle necks, and alert warning about potential problems.
cuSToM SNMP coNfiGuRaTioN
Manually or automatically discover and enter custom monitors for any SNMP enabled device. Custom SNMP allows you to define any SNMP OID to monitor any SNMP device regardless of
SNMP ENablEMENT
SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be moni-tored by PacketTrap RMM.
MulTi-uSER
SNMP Enablement is a powerful utility that automatically enables and configures SNMP on your devices to ensure they will be moni-tored by PacketTrap RMM. A ease to use wizard walks you through the simple process for one or many devices. This tool saves you considerable time and the days of having to going to each machine are over.
MoNiToRiNG DaShboaRDS
Remote Monitoring Software
PacketTrap
One Resource for Managed Services
PacketTrap RMM (Remote Monitoring and Management) is a robust and affordable IT platform built to remotely monitor your customers in a se-cure, customized environment for your business.
PacketTrap RMM sets up in minutes and auto-discovers system resourc-es and their metrics, including hardware, operating systems, virtualiza-tion, databases, middleware, applications and services.
For additional information or pricing call Jim Meder, Director of Consulting and IT at 216.642.9555.
REal TiME PERfoRMaNcE MoNiToRiNG
Monitors performance counters for routers, hubs, switches, servers, and applications in real-time.
TRaffic aNalySiS aND floW
What specific traffic is clogging your customer’s network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes?
aPPlicaTioN MoNiToRiNG
PacketTrap RMM Application Monitoring provides in-depth visibility of running processes and perfor-mance counters for mission-critical applications, network services, and web applications.
clouD MoNiToRiNG
PacketTrap RMM enables you to securely man-age and monitor both your local infrastructure and your remote cloud computing environments within a single dashboard.
Go livE MoNiToRiNG
Go Live provides real-time monitoring and data collection of a device(s) during the troubleshoot-ing process. This granular view of device infor-mation helps you identify performance issues in seconds and reduce mean time to repair.
REal TiME PERfoRMaNcE MoNiToRiNG
Monitors performance counters for routers, hubs, switches, servers, and applications in real-time.
WiRElESS MoNiToRiNG
Wireless Monitor Module gives PacketTrap RMM the ability to monitor wireless networks.
WEbSiTE SuRfiNG aNalySiS
Does your customer’s management team know the websites their employees are surf-ing? How productive are their employees?
loG filE MaNaGEMENT
PacketTrap RMM has log monitoring and management capabilities, with the ability to collect, analyze, alert, report, and archive Event Log from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices.
voiP SuPPoRT aND MoNiToRiNG
Voice and data convergence poses enormous challenges to network administrators.
Network Reporting and alerts
PacketTrap
One Resource for Managed Services
PacketTrap RMM (Remote Monitoring and Management) is a robust and affordable platform built to remotely monitor your customers in a secure, customized environment for your business.
PacketTrap RMM sets up in minutes and auto-discovers system resourc-es and their metrics, including hardware, operating systems, virtualiza-tion, databases, middleware, applications and services.
For additional information or pricing call Jim Meder, Director of Consulting and IT at 216.642.9555.
NETWoRk PERfoRMaNcE REPoRTS
PacketTrap RMM Reports enables you to gener-ate reports for all collected network data. Any re-port can instantly be printed, emailed, and saved. You can drill down into specific time periods or events or change chart type with a single click.
NETWoRk PERfoRMaNcE baSEliNE
PacketTrap RMM Performance Baseline automat-ically analyzes collected data to identify changes in network behavior and establishes a baseline that represents the regular and expected activity of a device and network.
aDvaNcED alERTiNG foR NETWoRk PERfoRMaNcE DEGRaDaTioN
PacketTrap RMM automatically notifies you via email or SMS when network performance degrades, allowing you to fix problems before any impact on user and customer experience. Through a simple wizard, you can configure alerts
builT-iN SuPPoRT TickETiNG
Feature-rich ticketing system allows you to create and assign tickets for each of your users.
Global Policy MaNaGEMENT
Network Management Tools
PacketTrap
One Resource for Managed Services
PacketTrap RMM (Remote Monitoring and Management) is a robust and affordable platform built to remotely monitor your customers in a secure, customized environment for your business.
PacketTrap RMM sets up in minutes and auto-discovers system resourc-es and their metrics, including hardware, operating systems, virtualiza-tion, databases, middleware, applications and services.
For additional information or pricing call Jim Meder, Director of Consulting and IT at 216.642.9555.
iNTEGRaTED aNTiviRuS PRoTEcTioN
PacketTrap provides a fully integrated antivirus software for complete protection and removal of viruses, trojans, malware, and web-based threats.
PaTch MaNaGEMENT
Robust patch management across your servers, workstations, and remote PCs that maintains them secure and up-to-date.
RouTER coNfiG backuP
PacketTrap RMM has the ability to automatically backup configurations files for your routers and switches. Configuration backups can be sched-uled to run as needed and are stored in the Pack-etTrap RMM database. Config files can be viewed and compared all in the same interface.
SMaRT PoliciES
Leveraging PacketTrap RMM’s device profiling intelligence, it recommends monitors and data gathering intervals for all devices discovered in your network. Smart Policies encompass devices, monitors, alerts and scheduled task, so any con-figuration changes occur from one central loca-tion.
DiaGNoSTic ToolS
Integration of PacketTrap’s acclaimed Free Network Tools, the number one network diagnostic tool on the market. Consolidates dozens of network management and configu-ration management tools into a single inte-grated interface.
cuSToM ScRiPTiNG
PacketTrap custom scripting allows adminis-trators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely. Strongly types param-eters, 32/64 bit run states, and customized parameter strings ensure scripts are imple-mented quickly and reliably. Specific interpret-ers can be specified to support any custom scripting language or console application.
ExPERTaSSiST REMoTE REMEDiaTioN ToolS
Monitoring and customization
PacketTrap
One Resource for Managed Services
PacketTrap RMM (Remote Monitoring and Management) is a robust and affordable platform built to remotely monitor your customers in a secure, customized environment for your business.
PacketTrap RMM sets up in minutes and auto-discovers system resourc-es and their metrics, including hardware, operating systems, virtualiza-tion, databases, middleware, applications and services.
For additional information or pricing call Jim Meder, Director of Consulting and IT at 216.642.9555.
cuSToM REPoRTiNG aND DaShboaRD GaDGETS
Configure the PacketTrap RMM dashboard to report and display content for any SNMP-based monitoring data.
TiGERPaW PSa SySTEM
The seamless connectivity between the profes-sional service automation (PSA) tools of Tigerpaw and the remote management and monitoring capabilities of PacketTrap creates a full-featured application set for MSPs.
auToTaSk SERvicE MaNaGEMENT
Tool-Autotask Corporation provides the world’s leading hosted IT Business Management software built specifically for VARs, MSPs, and other technol-ogy solution providers to help them run their businesses better. The company’s product line includes the Autotask Professional Services Auto-mation (PSA) software, and the VARStreet family of advanced quoting and e-Commerce tools.
coNNEcTWiSE PSa iNTEGRaTioN
PacketTrap RMM provides seamless integra-tion with the ConnectWise API to deliver a comprehensive solution for remote network management and service provider automation tools.
oPEN aPi aND SDk
Integration of PacketTrap’s acclaimed Free Export PacketTrap RMM monitoring and performance data to your other information systems easily and seamlessly. The open in-terface allows users to poll PacketTrap RMM with industry standard Service Oriented Archi-tecture (SOA) and return data in XML, HTML, or JSON format.
cRoSS PlaTfoRM SuPPoRT
