RESX Product and Services Information Packet
MARCH 2009
About TRX:
As a global leader in travel technology, we develop and host software products and solutions to help our clients reduce cost, improve efficiency, increase traveler satisfaction, and optimize performance. We create market opportunity for our clients by transforming travel transaction data into actionable insights.
Our hosted software solutions span three main categories of focus: Online Booking, Reservation Processing, and Data Intelligence.
We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party
administrators.
The three core values that drive our business are captured in the letters "TRX":
Trust. We strive to build trust with our clients through both the integrity of our people and our applications, as well as the quality of the information our technologies deliver.
Relationships. We strive to form long-term relationships with our clients, supporting our hosted technologies with valuable experience, expertise, and counsel.
eXcellence. We strive to deliver technology and service excellence, developing and supporting innovative applications that provide sustainable value to our clients.
Headquartered in Atlanta, we employ over 1000 associates in 8 office locations throughout North America, Europe, and Asia.
About RESX:
RESX is TRX‟s premier corporate self-service online booking product and service suite featuring: RESX Online Booking
RESX is a web-based, self-service corporate travel booking site enabling travelers and travel arrangers to create policy-compliant air, car, and hotel reservations. RESX features powerful and intuitive search capabilities, and efficient and time-saving booking processes, ensure compliance, and significant cost efficiencies.
RESX Agent Desktop
Universal, web-based travel sales and services agent desktop featuring multi-GDS capability. Agent Desktop improves travel agent productivity, reduces training time and improves transaction quality and service.
RESX Profile and Data Solutions
Empowered by a robust web services capability, Profile and Data Solutions offers universal traveler profile synchronization services through a customizable user interface, and offers the ability to connect and seamlessly integrate with existing GDS systems and all online booking tools.
RESX Consulting and Outsourced Services
Assists travel agencies and corporations using RESX to maximize the impact of online corporate travel programs through providing access to market leading consulting and domain expertise.
Integrated Meetings and Expenses Management
The RESX open architecture creates a „one stop shop‟ for corporations seeking integrated expense and meetings management services via seamless integration with a broad cross-section industry leading expense and meetings management technology partners.
RESX Fast Facts:
RESX was launched in February 2003. RESX builds on nearly 10 years of proven booking engine
success and experience in Travel. RESX's predecessor, RESASSIST, was one of the first online booking tools introduced to the industry in 1996.
RESX is currently deployed to more than 2 million users.
RESX has processed more than 15 million travel bookings since inception RESX currently #3 in the overall online managed corporate travel market RESX is currently #1 in the small business managed corporate travel segment
RESX Key Market Differentiators:
Extraordinarily customizable and configurable Open market strategy
Unmatched Web Services functionality Stable uptime 99.99% for 2007
Independent approach to GDS, expense reporting tools World class support
RESX High Level Competitive Analysis:
Product RESX Advantages
Concur Not owned by an expense management tool
Four third party expense management partners – Open Market Strategy Superior agency support
More efficient UI
Streamlined faring with only available options displayed – no usage of ITA
GetThere Continuous release cycle with defined roadmap producing grater feature output Independence from GDS ownership enables full embrace of alternative
inventory channels
Superior uptime – 99.99% for 2007
No restrictions on functionality based on size of corporation or distributor Simpler distribution model
Rearden Operability with five GDS
No pyramid economics or dependence upon a procurement rebate Online booking is core with proven travel expertise
Greater policy and supplier preferencing
Streamlined faring with only available options displayed – no usage of ITA
Traversa Consistent delivery and release cycle of a proven product Independent of GDS ownership
More robust policy functionality
RESX Product and Services Overview:
RESX Online Booking
RESX delivers an online booking site with powerful and intuitive search capabilities, and efficient and time-saving booking processes, ensuring compliance, and significant cost efficiencies.
The online booking suite also features:
Auto-ticketing in RESX enables agencies and corporate accounts to streamline reservation processing,
avoid missed ticketing deadlines, and eliminate the possibility of fare increases that often occur during the lag time between online reservation and ticketing.
RESX Trip Sync allows users to retrieve up-to-date itinerary information for all trips, whether booked
online through RESX or offline with a travel management provider.
Online Reporting provides agencies and corporations with enhanced travel data reporting. Travel
managers and system administrators can improve their ability to monitor travel and expense trends through executive dashboards and detailed, traveler-level data made possible through RESX‟s seamless integration with TRAVELTRAX.
RESX Mobile provides travelers instant on-demand access to view RESX trips via their mobile devices
with internet capability. Features include:
o Real-time arrival and departure gate information o Up-to-date gate and terminal information o Airport terminal maps
o Flight status and associated airport delays through partnership with FlightStats o Aircraft type, configuration, and seat information
o Upgrade status
o Hotel address, phone numbers, cancellation policy, and confirmation numbers o Car rental confirmations
o Airport weather forecast, including critical information such as de-icing alerts, airport delays, temperature, delays, and other conditions that may impact flights
o Real-time trip approval and ticketing status information for travel managers and approvers o Single sign-on (SSO) compatible
RESX Agent Desktop
RESX Agent Desktop is a web-based agent desktop application featuring a sophisticated point-of-sale search and booking capability that empowers agents to book travel content from multiple sources, and enables management of traveler profiles that are separate from the GDS. This capability enables the tailoring and targeting of traveler-specific offers, upgrades, and incentives. Agent Desktop offers unprecedented features for travel reservations, policy controls, profile management, and an open architecture for easy and seamless integration with expense, meeting, and portal platforms. For current RESX agency clients, it is enabled and ready to go with no additional implementation fees.
Dramatically reduce agent training time and learning curve Increase agent productivity
Maximize booking accuracy and travel policy compliance Track and report agent productivity
Utilize multiple TAs to synchronize shopping activities Easily access traveler profiles
Leverage interface across all GDSs–GDS Independence Access content directly through supplier direct connections Integrate easily with Third-Party applications
RESX Profile & Data Solutions
RESX Profile and Data Solutions give corporations and agencies more access and control over traveler profile information than ever before. The solution offers the following services:
RESX Profiler, offered in a hosted or non-hosted environment, provides the industry‟s leading integrated
profile synchronization functionality, compatible with all GDSs and many of the major online corporate booking tools.
RESX Web Services enables companies to create customized booking applications or integrations with
third-party applications that leverage RESX technology for availability, purchasing, and profile management.
RESX Databridge and Custom Connect provides clients with custom tailored solutions to transfer data
in any format to and from any RESX and other third-party application.
RESX Consulting and Outsourced Services
RESX Professional Services provides consulting and outsourced services to travel management companies (TMCs) and corporations using RESX, seeking to improve the overall user and administrative experience of RESX across a wide variety of activities. Services include:
Site Audit, where corporate travel sites are reviewed and analyzed to ensure that they are optimized for speed, efficiency, policy administration, interface customization, and ease of use.
Implementation services for new RESX sites. Minimal agent training time and learning curve.
Customized development for site add-ins such as widgets, blogs, portals or enhancements to existing site pages.
Site Administration, where travel agencies and or corporations, can choose to have sites administered directly by RESX Technologies.
2009 Development Preview:
Planned Features for 2009
Air Canada direct connect
Direct searching, pricing and booking of Air Canada inventory to include all fares and FlightPass as form of payment. Also, all attributes (seat assignments, meals, baggage check, etc.) will be available for purchase through the interface.
Booking Builder Integration (Phase II) Writing reservation information back into RESX and additionally
into an agency reservation record
Carbon Emissions Calculations Allowing users to view Carbon Emissions data relating to
reserved or purchased flights within RESX
ESTA notice
Voids, refund, exchanges Fully automated online voids, refunds and exchanges to include
automation available to the fulfillment provider.
Hotel enhancements Enhancements to allow hotel searching by city center
Air Modification enhancement Ability to modify air search information from the RESX air
availability screens
Park n’ Fly enhancement Enhanced Park n‟ Fly navigation flow and addition of Park n‟ Fly
voucher access
Policy Control by destination Ability to control the traveler policy by a specific destination
Select airline loyalty program
Ability to assign an applicable frequent flyer number of an alternate carrier than the one flown. Assign your DL frequent flyer number to a NW flight
Southwest Airlines enhancement Ability to shop and book Southwest Airlines through the Apollo
Global Distribution System
Single Sign On enhancement Addition of the SAML based single sign on methodology to the
RESX Single sign on portfolio
Surveys Ability for users to respond to TRX travel Surveys through the
2008 Development Overview:
2008 Features Delivered
SSO for Variable Policy
A policy from the users list of available alternate travel policies can now be passed in for single sign-on, eliminating need for user to manually select upon log-in.
RESX Mobile
Provides real time access to your Trip Lists & Itineraries from a web enabled mobile device with internet capability. Displays all vendor information, including confirmation numbers and phone numbers, seat maps, ticketing status, and more.
Profiler warning message Warning message added to points within RESX where
Administrators can trigger mass profile uploads.
Event tickets Provides an easy way to view and purchase local sporting,
concert and theater tickets via link below hotel segments
Printable itinerary enhancement
The Company Name and end user login name now appears on the printable itinerary for pending and archived trips.
Itinerary email enhancement Alternate language support is now available for the Email
Itinerary, to support the default language selected in RESX.
Trip Approval enhancements
Triggers for the Trip approval process within RESX to initiate based on total cost being over a specific amount and user booking within specific advance purchase period
Trip List Enhancement Date information enhanced in the trip list screens
BookingBuilder integration
Searching, pricing and booking of Southwest Airlines inventory available on www.swabiz.com through our partner
BookingBuilder. The inventory will appear in the same interface as GDS inventory with a seamless booking interface to the traveler.
Hotel search enhancement Improved ability to identify specific hotel properties with less
reliance on how that property is named in the GDS.
Unused ticket tracking Tracking and presentation at the point of sale of unused ticket
value.
Air availability UI enhancements
Driven by the AC direct connect, enhancing the UI for easier comparison of fares and available choices which will reduce the amount of scrolling and improve efficiency.
State Government Fares Shopping and booking of available US State Government fares.
System Performance Performance enhancements to reduce load time of menu items
and page load along with making menus 508 compliant
Airline Connection Time Logic Enhancement
Updated logic of airline searches which distinguishes a request & identifies if a connection is part of the request
Seat preference enhancement Customizable documentation of reservation with preferred seat
and seat improvement information
Itinerary enhancement Inclusion of Airline booking reference information in RESX
itineraries
Enhanced error handling Enhancements made to the handling of errors in RESX
Baggage fees enhancement Visibility of all airline baggage fee policies with RESX
Login security enhancement Enhanced login methodology to force users into secure mode
when logging into RESX
Enhanced Seat Maps Enhanced seat maps in RESX to include airlines not currently
supported by the Amadeus API
Copy Trip for a Single Traveler Travel planners can now easily copy an individual reservation and
2007 Development Overview:
2007 Features Delivered
New User Interface Completely redesigned interface introducing an air availability matrix, enhanced customization, dynamic tab navigation
removing pop-ups, drop-down informational requests, shopping cart and enhanced search capabilities.
Multi fares per leg Allows users to review and select from multiple fares for a single flight itinerary
Revised RESX.com login page Provides an updated look along with additional resource links for travel information and RESX user aids.
Amadeus Geo-Coding enhancement When performing hotel search requests, RESX provides a hotel search radius that is determined by user or the system default of 20 miles. Because some countries are not supported by
Amadeus GEO-coding, RESX must perform alternate hotel search requests.
Ticket time limit enhancements Provide the ability to prohibit the Reserve or Purchase functions of a reservation when there is not enough time to ticket based on the Agency Settings of the selected policy branch. Additionally, RESX to only warn the user about ticket time limits if the set warnings apply to the user‟s ticket type.
Instant purchase & ticketless carrier enhancements
Enhance existing RESX functionality to utilize Database tables instead of hard coded tables for Instant Purchase and Ticketless carriers; provide the ability to read and include a form of payment for Instant Purchase and Ticketless carriers at time of Reserve or Purchase; Queue these reservations to a dedicated Queue; restrict the ability to modify and add air segments to a purchased Ticketless Carrier reservation; display unique icons for these carriers; more. See the Functional Details section for additional information.
One way fares With the addition of new policy rules, a user may request available flights priced as one-way fares. Fares will be returned in the Priced Air Itineraries.
Look-up list display enhancement When look-up lists are displayed in RESX with more than 1000 line items, excessive memory was being used and causing server errors.
Air contract enhancements Ability to apply a primary booking code in conjunction with additional parameters for an air contract. Will allow multiple contracts to be run for a given airline and presented in same display to user.
Amtrak and rail infrastructure Provides users the ability to shop, book and modify Amtrak reservations using Sabre.
Preferred vendor by market Allows companies to bias vendors (air/hotel) by specific markets and automatically feed updates into the system on a recurring basis to adjust these biases. Helps corporations drive volume to a particular vendor and ensure segment commitments are met.
Enhancements on 508 compliance User interface (UI) enhancements needed to improve navigation for the visually-impaired. Mouse over identifiers for navigation fields in the traveler UI.
TripSync enhancements Expand current functionality of Trip Sync to allow a “match” on a unique identifier other than the primary e-mail address, thereby opening up use of service to additional companies.
Performance optimizations Continuing initiative to enhance site performance and response time.
Calendar synchronization Provides synchronization of itinerary to email calendar.
Hotel images Integration with hotel image provider, Leonardo, to update and enhance hotel graphics
Profile model delete enhancement Dropdown menu added for "Disabled" which disables all PIM activity including upload, deletes, etc. Specifically in this state any delete triggered by Databridge is completely ignored.
Trip approval enhancement Added Variable Traveler name to trip approval emails
Driving directions Access driving directions from the destination airport to the selected hotel from itinerary.
Destination information Ability to retrieve and view information about the destination from the itinerary.
XML Select upgrade Upgrade to the latest version of Galileo‟s product offering “XML Select” enables more efficient troubleshooting of issues related to Galileo and Apollo
Custom Login Page templates Provides companies with a simple way to differentiate and brand their online booking tool. Feature enables customization of the login page along with four new custom HTML templates.
Search by schedule enhancement Includes all flights presented in the “priced options” results in the flight schedule display.
RESX Training & Support:
TRX will provide the training and support for the products outlined above to the Representatives directly. Each agency will be responsible for assigning one or more persons to become certified on RESX by completing a training class conducted by TRX at a TRX designated facility.
Each agency would then be able to set up the needed RESX sites with the customization for each client. TRX will support the agency through the initial set up. Once the site is live, the agency would serve as level one support in assisting with client training, navigation support, lost password support etc. Each agency owns the RESX site or sites and they can sell and market to as many accounts as they would like.
If the agency is unable to assist their end user then they would log their question to TRX via a CRM tool and TRX would respond within 10 business days. (There are escalation steps for urgent problems) The RESX data center is monitored 24 hours per day, seven days a week. After hours, weekends and during holidays, emergency support is provided via pager.
RESX Sales Demo Access:
In an effort to assist you further in successfully selling RESX to your prospective clients, TRX is pleased to announce that we can now open access for you to utilize our TRX RESX Sales Demo Company when making presentations or performing demonstrations.
This RESX Company has been configured to demonstrate the maximum visualization of RESX and its
capabilities. In addition, all of the key functionality is turned on to allow you to focus on key differentiators when selling against other online booking tools.
To support your access to the Sales Demo site, we have also created a standardized demo script allowing you to touch on the important selling points and know where they are located on each screen; this is a tried and tested method that has proved very successful in winning new business.
If you wish to utilize the TRX RESX Sales Demo Company for your client presentations and demonstrations, click Here.
Upon clicking the link, you will see that we have created a simple web form site for the user to register on. When the user clicks on „submit‟ it will generate an email to a TRX email address and the login will be created. Two security items are also on the page as follows –
1) RESX Support Site ID required – This will ensure that we only open access and create a login for an existing client and if necessary, the user can be cross referenced with the RESX Support Site ID for validation.
2) Captcha Code – Because this is a public website, this code will eliminate spam. Please contact your Account Manager with any questions regarding this notification.
Contacts:
For additional information contact:
Holly Brosam
Senior Director, Client Services TRX, Inc. [email protected] Office: 214.346.4692 Mobile: 214.734.9514 Fax: 214.346.4618 7557 Rambler Road Suite 1300
