Customer Service Representatives

Job Titles: 

77,850

1.1

9.7%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

5,929

593

1,741

# Growth

% Growth

Total Annual Openings

Customer Service Representatives (43-4051)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_3,641

IT

Customer Service Representative, Account Manager, Client Services Representative, 

Account Representative

Employment (2013)

Total Employment in Michigan

15.5

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

36.1%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

High school diploma 

_{or equivalent}

Skills

Knowledge

Active Listening

Customer and Personal Service

Related Work Experience Required

None

Speaking

Psychology

Service Orientation

Therapy and Counseling

On‐the‐Job Training Required

Short‐term on‐the‐

job training

Reading Comprehension

Education and Training

Critical Thinking

Clerical

…Growth

Earnings (2013)

2,334

…Replacement

*Gender data above is at the 5‐digit SOC level

Insurance Carriers and Related Activities

Credit Intermediation and Related Activities

Administrative and Support Services

Professional, Scientific, and Technical Services

Hospitals

Demographics

Key Industries

% Female

% Male

67.8*

32.2*

$8.64

$10.89

$16.67

$26.88

$39.36

$9.18

$11.31

$14.59

$18.89

$23.73

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

19,630

1.2

15.2%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

2,747

275

476

# Growth

% Growth

Total Annual Openings

Computer User Support Specialists (15-1151)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_1,632

IT

Information Technology Specialist (IT Specialist), Support Specialist, Computer 

Technician, Computer Support Specialist

Employment (2013)

Total Employment in Michigan

34.3

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

29.1%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Some college, no 

degree

Skills

Knowledge

Active Listening

Computers and Electronics

Related Work Experience Required

None

Speaking

Customer and Personal Service

Reading Comprehension

Clerical

On‐the‐Job Training Required

Moderate‐term on‐

the‐job training

Critical Thinking

English Language

Writing

Telecommunications

…Growth

Earnings (2013)

751

…Replacement

Professional, Scientific, and Technical Services

Educational Services

Administrative and Support Services

Merchant Wholesalers, Durable Goods

Management of Companies and Enterprises

Demographics

Key Industries

% Female

% Male

N/A

N/A

$8.64

$10.89

$16.67

$26.88

$39.36

$12.28

$15.57

$20.17

$26.40

$34.10

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

14,580

0.8

23.5%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

2,400

240

106

# Growth

% Growth

Total Annual Openings

Software Developers, Applications (15-1132)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_1,817

IT

Software Engineer, Application Integration Engineer, Programmer Analyst, Software 

Development Engineer

Employment (2013)

Total Employment in Michigan

45.8

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

33.7%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Complex Problem Solving

Computers and Electronics

Related Work Experience Required

None

Programming

Mathematics

Systems Analysis

English Language

On‐the‐Job Training Required

None

Judgment and Decision Making

Engineering and Technology

Systems Evaluation

Education and Training

…Growth

Earnings (2013)

346

…Replacement

Professional, Scientific, and Technical Services

Management of Companies and Enterprises

Public Administration

Publishing Industries (except Internet)

Merchant Wholesalers, Durable Goods

Demographics

Key Industries

% Female

% Male

N/A

N/A

$8.64

$10.89

$16.67

$26.88

$39.36

$24.18

$29.87

$36.81

$45.80

$55.97

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

14,130

0.9

20.5%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

2,495

250

228

# Growth

% Growth

Total Annual Openings

Computer Systems Analysts (15-1121)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_2,220

IT

Systems Analyst, Programmer Analyst, Business Systems Analyst, Computer Systems 

Analyst

Employment (2013)

Total Employment in Michigan

47.0

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

34.5%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Critical Thinking

Computers and Electronics

Related Work Experience Required

None

Reading Comprehension

Education and Training

Active Listening

Customer and Personal Service

On‐the‐Job Training Required

None

Speaking

English Language

Systems Analysis

Administration and Management

…Growth

Earnings (2013)

478

…Replacement

Professional, Scientific, and Technical Services

Management of Companies and Enterprises

Administrative and Support Services

Insurance Carriers and Related Activities

Transportation Equipment Manufacturing

Demographics

Key Industries

% Female

% Male

30.9%

69.1%

$8.64

$10.89

$16.67

$26.88

$39.36

$24.46

$30.56

$36.69

$44.90

$53.99

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

10,030

0.9

22.3%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

1,788

179

136

# Growth

% Growth

Total Annual Openings

Network and Computer Systems Administrators (15-1142)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_1,196

IT

Systems Administrator, Network Administrator, Network Engineer, Information 

Technology Specialist (IT Specialist)

Employment (2013)

Total Employment in Michigan

35.9

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

17.9%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Reading Comprehension

Computers and Electronics

Related Work Experience Required

None

Critical Thinking

Telecommunications

Systems Analysis

Clerical

On‐the‐Job Training Required

None

Monitoring

Administration and Management

Complex Problem Solving

English Language

…Growth

Earnings (2013)

315

…Replacement

Professional, Scientific, and Technical Services

Administrative and Support Services

Educational Services

Credit Intermediation and Related Activities

Management of Companies and Enterprises

Demographics

Key Industries

% Female

% Male

25.0%

75.0%

$8.64

$10.89

$16.67

$26.88

$39.36

$21.62

$27.10

$34.16

$42.25

$50.45

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

9,410

0.8

36.9%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

2,418

242

68

# Growth

% Growth

Total Annual Openings

Software Developers, Systems Software (15-1133)

Real-Time Demand

Online Advertised Vacancies (August 2014)

₄₂₄

IT

Software Engineer, Software Developer, Systems Engineer, Network Engineer

Employment (2013)

Total Employment in Michigan

57.9

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

27.3%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Reading Comprehension

Computers and Electronics

Related Work Experience Required

None

Active Listening

Mathematics

Critical Thinking

Engineering and Technology

On‐the‐Job Training Required

None

Speaking

Design

Complex Problem Solving

Telecommunications

…Growth

Earnings (2013)

310

…Replacement

Professional, Scientific, and Technical Services

Computer and Electronic Product Manufacturing

Publishing Industries (except Internet)

Administrative and Support Services

Management of Companies and Enterprises

Demographics

Key Industries

% Female

% Male

N/A

N/A

$8.64

$10.89

$16.67

$26.88

$39.36

$27.62

$33.45

$41.54

$51.47

$61.57

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

7,920

0.8

7.9%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

835

84

245

# Growth

% Growth

Total Annual Openings

Computer Programmers (15-1131)

Real-Time Demand

Online Advertised Vacancies (August 2014)

₆₃₂

IT

Programmer Analyst, Programmer, Analyst Programmer, Computer Programmer

Employment (2013)

Total Employment in Michigan

53.9

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

-7.6%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Programming

Computers and Electronics

Related Work Experience Required

None

Reading Comprehension

Mathematics

Critical Thinking

English Language

On‐the‐Job Training Required

None

Complex Problem Solving

Administration and Management

Active Listening

Customer and Personal Service

…Growth

Earnings (2013)

329

…Replacement

Professional, Scientific, and Technical Services

Administrative and Support Services

Educational Services

Merchant Wholesalers, Durable Goods

Publishing Industries (except Internet)

Demographics

Key Industries

% Female

% Male

22.5%

77.5%

$8.64

$10.89

$16.67

$26.88

$39.36

$19.91

$26.14

$32.62

$39.98

$47.79

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

7,910

0.8

13.1%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

921

92

107

# Growth

% Growth

Total Annual Openings

Computer and Information Systems Managers (11-3021)

Real-Time Demand

Online Advertised Vacancies (August 2014)

₄₁₁

IT

Information Technology Manager (IT Manager), Information Technology Director (IT 

Director), Information Systems Director (IS Director), Data Processing Manager

Employment (2013)

Total Employment in Michigan

29.9

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

11.7%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Reading Comprehension

Computers and Electronics

Related Work Experience Required

5 years or more

Active Listening

Customer and Personal Service

Critical Thinking

Administration and Management

On‐the‐Job Training Required

None

Writing

Mathematics

Monitoring

English Language

…Growth

Earnings (2013)

199

…Replacement

*Gender data above is at the 5‐digit SOC level

Professional, Scientific, and Technical Services

Public Administration

Management of Companies and Enterprises

Educational Services

Transportation Equipment Manufacturing

Demographics

Key Industries

% Female

% Male

26.8*

73.2*

$8.64

$10.89

$16.67

$26.88

$39.36

$32.28

$39.21

$47.77

$58.38

$74.74

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

5,110

0.8

4.0%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

216

22

86

# Growth

% Growth

Total Annual Openings

Telecommunications Equipment Installers and Repairers, Except Line

Installers (49-2022)

Real-Time Demand

Online Advertised Vacancies (August 2014)

₃₇₈

IT

Central Office Technician, Install / Repair Technician, Service Technician, Installer

Employment (2013)

Total Employment in Michigan

77.6

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

-7.6%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Postsecondary non‐

degree award

Skills

Knowledge

Operation Monitoring

Telecommunications

Related Work Experience Required

None

Troubleshooting

Customer and Personal Service

Quality Control Analysis

Computers and Electronics

On‐the‐Job Training Required

Moderate‐term on‐

the‐job training

Active Listening

Mechanical

Critical Thinking

Education and Training

…Growth

Earnings (2013)

108

…Replacement

*Gender data above is at the 5‐digit SOC level

Telecommunications

Specialty Trade Contractors

Professional, Scientific, and Technical Services

Merchant Wholesalers, Durable Goods

Administrative and Support Services

Demographics

Key Industries

% Female

% Male

5.8*

94.2*

$8.64

$10.89

$16.67

$26.88

$39.36

$14.40

$18.53

$22.50

$31.53

$35.39

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

2,820

0.8

25.0%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

620

62

42

# Growth

% Growth

Total Annual Openings

Database Administrators (15-1141)

Real-Time Demand

Online Advertised Vacancies (August 2014)

₃₃₇

IT

Database Administrator (DBA), Database Analyst, Database Administration Manager, 

Database Coordinator

Employment (2013)

Total Employment in Michigan

24.5

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

-9.2%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Bachelor's degree

Skills

Knowledge

Critical Thinking

Computers and Electronics

Related Work Experience Required

Less than 5 years

Monitoring

Customer and Personal Service

Complex Problem Solving

Mathematics

On‐the‐Job Training Required

None

Reading Comprehension

Clerical

Active Listening

English Language

…Growth

Earnings (2013)

104

…Replacement

Professional, Scientific, and Technical Services

Credit Intermediation and Related Activities

Publishing Industries (except Internet)

Educational Services

Management of Companies and Enterprises

Demographics

Key Industries

% Female

% Male

36.6%

63.4%

$8.64

$10.89

$16.67

$26.88

$39.36

$20.25

$27.12

$35.76

$44.66

$54.67

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile

Job Titles: 

2,400

0.7

15.9%

Michigan Location Quotient

Long-Term Outlook (2020)

Annual Openings (2010 - 2020)

854

85

79

# Growth

% Growth

Total Annual Openings

Web Developers (15-1134)

Real-Time Demand

Online Advertised Vacancies (August 2014)

_1,236

IT

Webmaster, Web Designer, Web Developer 

Employment (2013)

Total Employment in Michigan

32.3

Percent of Total Employment in       

Information Technology

 Cluster

Change in Vacancies (August, 2013 ‐ 2014)

-0.4%

Education / Training Requirements

Skill / Knowledge Requirements

Education Required for Entry

Associate's degree

Skills

Knowledge

Programming

Computers and Electronics

Related Work Experience Required

None

Critical Thinking

English Language

Operations Analysis

Education and Training

On‐the‐Job Training Required

None

Reading Comprehension

Mathematics

Active Listening

Clerical

…Growth

Earnings (2013)

164

…Replacement

Professional, Scientific, and Technical Services

Educational Services

Internet Service Providers, Web Search Portals, and Data 

Processing Services

Management of Companies and Enterprises

Clothing and Clothing Accessories Stores

Demographics

Key Industries

% Female

% Male

N/A

N/A

$8.64

$10.89

$16.67

$26.88

$39.36

$13.63

$18.83

$26.29

$33.88

$42.37

10th Percentile

25th Percentile

Median

75th Percentile

90th Percentile