SAP QIM

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SAP Quality Issue Management (SAP QIM)

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Table of content

1 SAP Quality Issue Management (SAP QIM)

1.1 What's New in SAP QIM 1.0

1.1.1 Support Package 5

1.1.1.1 End of Purpose Check for Personal Data

1.1.1.2 Flexible Search Helps for Quick Access to Quality Issues

1.1.2 Support Package 4 (Feature Pack 2)

1.1.2.1 Flexible Selection Options in Worklist

1.1.2.2 BAdIs for Pushbuttons in Worklist

1.1.2.3 BAdI for Date Calculation in Activities

1.1.2.4 Search for Activity Data Using Enterprise Search

1.1.2.5 Basic Search in Issue Long Texts

1.1.2.6 Archiving of Activities and Issues

1.1.2.7 Customer-Specific Field Control

1.1.2.8 Enhanced Definition and Assignment of Reference Objects

1.1.2.9 Side Panel for Applications for Processing Issues and Activities

1.1.2.10 Workflow for Notification of New Issues

1.1.2.11 Problem-Solving Process Using 8D Methodology

1.1.2.12 Adaptation Options for the User Interface

1.1.2.13 QIM-Specific CHIP for Quick Access to Quality Issues

1.2 Use of SAP QIM

1.2.1 Connection of Systems in a Side-by-Side Scenario

1.3 Worklists for Quality Issues and Quality Activities

1.3.1 Selection Criteria

1.3.2 Layout

1.3.3 Definition of Queries

1.3.3.1 Selection According to Calculated Dates

1.3.3.2 Selection According to Variable User or Business Partner

1.3.4 Structure Mapping

1.3.5 Jumps

1.3.6 Additional Information

1.3.7 Status Change

1.3.8 Monitoring Control of Issues and Activities

1.4 Issue Processing

1.4.1 Overview: Creating Quality Issues

1.4.1.1 Create Quality Issue (Quick)

1.4.1.2 Create Quality Issue (Guided)

1.4.1.3 Create Quality Issue (Advanced)

1.4.1.4 Issue Status

1.4.1.4.1 Status Profile for Issues

1.4.2 Changing of Quality Issues

1.4.3 Subitems: Defect, Cause, Effect

1.4.4 Quality Activities

1.4.4.1 Activity Templates

1.4.4.1.1 Proposed Activity Templates

1.4.4.2 Determination of Activities Using BRFplus

1.4.4.3 Determination of Partner for Activities Using BRFplus

1.4.4.4 Transfer of User Data for Activity Driver/Completed By for Activ

1.4.4.5 Activity Status

1.4.4.5.1 Status Profile for Extended Activities

1.4.4.6 Definition of Follow-Up Actions

1.4.5 Settings Dependent on the Text Type

1.4.6 Codes and Code Groups

1.4.6.1 Determination of Codes and Code Groups Using BRFplus

1.4.7 Partners

1.4.7.1 Partner Roles

1.4.7.2 Partners in a QIM Issue

1.4.7.2.1 Transfer of User Data for Issue Submitter

1.4.7.3 Determination of Partner for Issues Using BRFplus

1.4.8 Reference Objects

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1.4.8.2 Reference Objects for Activity Templates

1.4.9 Printing of Issues or Activities

1.4.10 E-Mailing of Issues or Activities

1.4.11 Additional Information in Side Panel

1.4.12 Change Documents

1.4.13 Workflow Scenarios for Issue Processing

1.4.13.1 Technical Implementation

1.4.14 Issue Processing with Digital Signatures

1.4.15 Problem Analysis Using 8D Methodology

1.4.15.1 8D: Technical Implementation

1.4.15.2 8D Report

1.5 System Administration Work Center

1.5.1 Process Control

1.5.2 Configure Rules

1.5.3 Communication with External Systems

1.5.4 Audit Trail

1.5.5 Environment

1.5.6 System Settings for Reporting

1.6 Enterprise Search

1.7 Reports

1.7.1 Reports in Business Context Viewer (BCV)

1.7.1.1 Example: BCV Query via BAPI Search Connector

1.7.2 Reports Using Search and Operational Analytics

1.7.3 Reports for Related Issues or Defects

1.7.4 Reports in Other Systems

1.8 Technical System Integration

1.8.1 ID Mapping

1.8.2 Setting Up System Connections

1.9 User Interface Adaptation

1.9.1 Adaptation of the Role Menu

1.9.2 Adaptation of the QIM Work Centers

1.9.2.1 Launchpads in QIM

1.9.3 Adaptation of the Web Applications in QIM

1.9.3.1 Context-Based Adaptation of QIM Web Applications

1.9.3.2 Adaptation Using Field Control

1.9.4 Terminology Redefinition

1.9.5 User Status

1.9.6 Web Dynpro Personalization and Customizing

1.9.7 Web Dynpro Configuration

1.10 Roles in SAP Quality Issue Management

1.10.1 Coordinator

1.10.2 Issue Driver

1.10.3 Authorizations

1.10.4 Generation of Portal Roles

1.11 System Architecture

1.12 Sequence of Configuration Steps in SAP QIM

1.13 Search and Operational Analytics: Content for SAP QIM

1.13.1 Search and Analytics Models

1.13.1.1 Issue

1.13.1.2 Defect

1.13.1.3 Cause

1.13.1.4 Effect

1.13.1.5 Issue Attachment

1.13.1.6 Activity

1.13.1.7 Activity Attachment

1.13.1.8 ODP for Issue and Subissue

1.13.2 TransientProviders

1.13.2.1 QIM Issues

1.13.3 DataSources

1.13.3.1 QIM Issues

1.13.4 Content Objects in Software Component IAM

1.13.4.1 Content Objects for Customizing in IAM

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1.14 Archiving QIM Data

1.14.1 Archiving Activities with /IAM/ACT

1.14.1.1 Checks for /IAM/ACT

1.14.1.2 Creating Preprocessing Variants for /IAM/ACT

1.14.2 Archiving Issues with /IAM/ISSUE

1.14.2.1 Checks for /IAM/ISSUE

1.14.2.2 Creating Preprocessing Variants for /IAM/ISSUE

1.14.3 Setting Up Application-Specific Customizing

1.14.4 Displaying Archived QIM Data

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1 SAP Quality Issue Management (SAP QIM)

Product Information

Product SAP QIM

Release 1.0 SP05

Based On SAP enhancement package 3 for SAP NetWeaver 7.0 SP05 Documentation Published August 2014

See SAP Note 2015336 for corrections that are made after the documentation has been delivered.

More Information

For more information about cross-application components that are relevant for SAP QIM, see: SAP NetWeaver by Key Capability

Processes and Tools for Enterprise Applications SAP NetWeaver Information Lifecycle Management

1.1 What's New in SAP QIM 1.0

In this structure, you will find information about new features in SAP QIM 1.0 as of Support Package 4.

You will find the Release Notes for previous Support Packages as usual on SAP Service Marketplace under http://service.sap.com/releasenotes SAP Solutions SAP Quality Issue Management and in the QIM system under Help Release Notes .

1.1.1 Support Package 5

1.1.1.1 End of Purpose Check for Personal Data

You can specify the end of purpose for personal data in SAP QIM. This means that the end of purpose check using SAP Information Lifecycle Management (ILM) also takes into account the personal data stored in SAP QIM. Personal data can be assigned partners in the QIM system that are stored in the system as SAP business partners. Personal data can also be customers and vendors in connected ERP systems that you have assigned as reference objects.

Technical Details

Technical Name of Product Feature QIM_105_EOP

Product Feature Is New

Country Dependency Valid for all countries Software Component Version QAM

Application Component CA-IAM-QIM (Quality Issue Management) Available as of SAP QIM 1.0 SP05

Required Business Functions Information Lifecycle Management (ILM)

Effects on Existing Data

This product feature allows you to control the deletion and blocking of the business partner master data used in SAP QIM by means of the component SAP Information Lifecycle Management (ILM). The personal data stored in the business partner master data can be blocked if the business activities for which the master data is required are completed and the residence time for this data has expired. After this, only those users who have additional authorization can access this data. Once the retention period has also expired, the blocked personal data can be destroyed so that it is irretrievable.

Effects on Customizing

For information about how you define the end of purpose for personal data in SAP QIM, see Customizing for QIM under Environment Define End of Purpose for Personal Data .

More Information

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http://service.sap.com/instguides SAP Business Suite Applications SAP Quality Issue Management

1.1.1.2 Flexible Search Helps for Quick Access to Quality Issues

In the QIM_QUICK_ACCESS CHIP for quick access to quality issues, defects, effects, and causes, it is possible to include flexible search helps. If you use Enterprise Search in SAP QIM, this is also integrated in the quick access so you can run a free text search.

Technical Details

Technical Name of Product Feature QIM_105_QUICKACCESS_SEARCH

Product Feature Is Changed

Effects on System Administration

To include a search help, open the Quality Issues page in Customizing mode (see also Adaptation of the QIM Work Centers). Then choose Configuration Settings in the setup menu of the CHIP and assign the search help.

More Information

QIM-Specific CHIP for Quick Access to Quality Issues

1.1.2 Support Package 4 (Feature Pack 2)

1.1.2.1 Flexible Selection Options in Worklist

When you define queries for worklists for issues and activities, you can use flexible selection options by means of variables for the business partner or user or by having the system calculate dates.

Technical Details

Technical Name QIM_104_POWL_SELECTION

Application Component CA-IAM-QIM (Quality Issue Management)

Availability SAP QIM 1.0 SP04

More Information

Selection According to Variable User or Business Partner Selection According to Calculated Dates

1.1.2.2 BAdIs for Pushbuttons in Worklist

With two new Business Add-Ins (BAdIs), you can define your own pushbuttons in the worklists for issues and activities and thus, for example, implement your own print or export function.

Technical Details

Technical Name QIM_104_BADI_POWL

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Software Component Version QAM

Effects on Customizing

You will find the BAdIs in Customizing for QIM under Worklists for Quality Issues and Activities Business Add-Ins (BAdIs) for Enhancement of Lists of Worklists .

1.1.2.3 BAdI for Date Calculation in Activities

You can use this BAdI to calculate one or more timepoints for one or more activities. For example, you can use it to automatically calculate an expected end date of an activity from an expected start date entered for this activity using the duration maintained for the corresponding activity template in the Customizing settings. An example implementation is delivered for this use case.

Technical Details

Technical Name QIM_104_BADI_ACTVTY

Effects on Customizing

You will find the BAdI in Customizing for QIM under Issue Processing Business Add-Ins (BAdIs) BAdI: Date Calculation for Activities . For more information, see the documentation for the BAdI.

1.1.2.4 Search for Activity Data Using Enterprise Search

With the search for activity data in Enterprise Search, it is possible to make data for QIM issues and QIM activities available to the Enterprise Search component of SAP NetWeaver Application Server ABAP, also known as Embedded Search. This means that you can search across all structured data of the objects listed above in the system in which you are running SAP QIM.

Technical Details

Technical Name QIM_104_ESH_ACT

Effects on Customizing

You set up the search for quality activities in Customizing for QIM under Search and Analytics Configure Search .

More Information

Search and Operational Analytics: Content for SAP QIM

1.1.2.5 Basic Search in Issue Long Texts

When searching for QIM issues, defects, causes, and effects using the basic search in Embedded Search, the long texts of the objects are now also included in the search.

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Technical Details

Technical Name QIM_104_ESH_ISS

Effects on Existing Data

The relevant delivered search models were therefore changed. To be able to use the modification, you must regenerate the connectors.

1.1.2.6 Archiving of Activities and Issues

Using archiving, you can export data that you no longer require in the system, but need to retain for documentation purposes, for example, to an archive file and thus free up space in the database.

The following archiving objects are delivered:

/IAM/ACT for archiving QIM quality activities with the corresponding data /IAM/ISSUE for archiving QIM quality issues with the corresponding data

Technical Details

Technical Name QIM_104_ARCH

Effects on Existing Data

After archiving, the data can be displayed but no longer changed.

Effects on System Administration

You can access all archiving functions, and Customizing and the documentation for the QIM archiving objects, in archive administration (transaction SARA). Archive administration can also be accessed from the QIM work center System Administration . To open the documentation for the archiving objects, enter the technical name of the archiving object in archive administration and choose Goto -> Documentation .

More Information

Archiving QIM Data

1.1.2.7 Customer-Specific Field Control

You can store a customer-specific field control for the Web Dynpro applications for processing issues and activities. This allows you, for example, to define certain input fields as required-entry fields or show them in display mode. As field control directly affects the BOPF node, no influence on the interface is necessary using context-based adaptations (CBAs) of the Web Dynpro applications.

Technical Details

Technical Name QIM_104_FIELD_CONTROL

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Effects on Existing Data

The general field control in BOPF for the business object overrides the customer-specific settings for field control. For example, in a completed issue all fields are shown in display mode, regardless of the settings for field control.

Effects on Customizing

You make the settings for field control in Customizing for QIM under Environment Define Field Control . For more information about the procedure, see the documentation for the Customizing activity.

1.1.2.8 Enhanced Definition and Assignment of Reference

Objects

You have the following enhanced options when defining reference objects in Customizing and when assigning reference objects to issues or activities: You can define several reference objects without a fixed technical reference to an SAP system by copying the delivered object type External reference object (GOJ) and adapting the copy accordingly. For more information about the procedure, see SAP Note 1820834.

The new object type Storage location (STL) is delivered as an example of an object type copied in this way.

You can define and assign a search help for the object type External reference object (GOJ) and for the copies of the object type GOJ you create yourself. For more information about the procedure, see SAP Note 1909219.

You can adapt the search dialog box for existing reference objects, for example, by adding additional search helps or hiding existing search helps. For more information about the procedure, see also SAP Note 1909219.

You can select several objects at once when assigning reference objects.

Technical Details

Technical Name QIM_104_REF_OBJ

Effects on Customizing

You make the settings for the object types for reference objects in Customizing for QIM under Basic Settings Generic Settings for Reference Objects Define Object Types . A new column for the assignment of a search help is only ready for input for the object type GOJ and its copies.

1.1.2.9 Side Panel for Applications for Processing Issues and

Activities

The side panel for applications for issue and activity processing allows the display of various Web Dynpro CHIPs that relate to the object being displayed or processed in the main application. You can open the side panel when creating issues or activities using the advanced create function, or when processing or displaying issues and activities, using the link Additional Information .

When processing issues, the following CHIPs are available:

The generally available CHIP Notes for adding public or private notes about the current object

The new QIM-specific CHIP Related Issues or Subissues that shows in graphical form which other issues or defects exist with the same reference objects or the same code

When processing activities, you can only add notes.

Technical Details

Technical Name QIM_104_SIDEPANEL

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Effects on Customizing

You can make other CHIPs available in the side panel. To do this, you can use a new Business Add-In that you can find in Customizing for QIM under Issue Processing Business Add-Ins (BAdIs) BAdI: Enhancement of QIM Web Dynpro Applications .

More Information

Additional Information in Side Panel Reports for Related Issues or Defects

1.1.2.10 Workflow for Notification of New Issues

With the workflow for notification of new issues, it is possible to inform the issue driver when an issue is reported that he or she needs to process. New workflow objects are delivered for this, for example:

Workflow template 56900008 Standard task 56907941

Technical Details

Technical Name QIM_104_WORKFLOW

Effects on Customizing

For information about how you activate the new workflow, see Customizing for QIM under Environment Activate Workflow .

1.1.2.11 Problem-Solving Process Using 8D Methodology

You can map problem-solving processes using 8D methodology in SAP QIM. New functions and new content are delivered for this. The new functions also allow you to define the content for other problem-solving methodologies yourself.

The new functions include the following:

Customizing activities to divide a QIM issue into steps (or phases). As part of the scope of content for 8D, eight steps are delivered for the eight disciplines. The option of defining a follow-up issue for a QIM issue. Within the scope of the content delivered for 8D, it is possible to create an 8D problem analysis from a defect (for example, for a customer complaint).

The option of assigning a specific Web Dynpro application configuration to an issue type. Within the scope of the content for 8D, a new issue type for 8D problem analyses (Q8D) and the application configuration QIM_OVP_8DISS are delivered. This application configuration depicts the 8D steps on the interface and also permits the following:

You can create immediate containment actions in step D3 using a quick entry function.

You can copy activities from step D5 to step D6. You can influence the copy process using a new Business Add-In (BAdI). You can enter the percentage contribution of different causes for a defect.

You can assign the validation status Effectiveness Check Outstanding , enter the effectiveness of an activity in percent, and store a free text for the verification of the result.

The option of selecting according to steps in the worklist for activities.

A special print form (I8D) for printing or e-mailing an 8D report, to which the new PDF-based form QAM_ISSUE_8D is assigned in Customizing. The option of combining several 8D reports (one 8D report for each defect for which the problem analysis is relevant) in one PDF document for printing or e-mailing.

Technical Details

Technical Name QIM_104_8D

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Effects on Existing Data

New validation status for activities: Effectiveness Check Outstanding

Effects on System Administration

Adapt your PFCG roles as described in SAP Note 1994956.

Effects on Customizing

The Customizing settings for the issue types were enhanced. For example, there is a new column for the assignment of an issue type-specific Web Dynpro application configuration. You can also make settings for follow-up issues. For more information, see the documentation for the Customizing activity in Customizing for QIM under Issue Processing Define Issue Types .

In Customizing, there are also new activities for defining the steps of a problem-solving process (under Issue Processing Problem-Solving Methodologies ).

You can use the Customizing content delivered for 8D by activating the BC Set. You do this in Customizing for QIM under Issue Processing Problem-Solving Methodologies Activate BC Sets for 8D .

You will find the BAdI for influencing the copy process for activities in Customizing for QIM under Issue Processing Business Add-Ins (BAdIs) BAdI: Influence Copying of Activities .

In Customizing for the print forms, there is a new Defect Selection indicator, which you can use to specify that individual defects of an issue can be selected in the dialog box for printing or e-mailing issues.

More Information

Problem Analysis Using 8D Methodology

1.1.2.12 Adaptation Options for the User Interface

In addition to the existing enhancement options, you have other options for adapting the Web user interfaces for the processing of QIM issues and QIM activities: You can assign a specific Web Dynpro application configuration to an issue type. This allows you to vary the user interface for the processing of issues of an issue type without context-based adaptations.

For issue processing or problem analysis, you can define steps and make settings for them. You can use these step settings in your issue type-specific Web Dynpro application configurations. As an application example, the Web Dynpro application configuration QIM_OVP_8DISS is delivered for the processing of 8D problem analyses.

You can enter follow-up issue types for an issue type. This function is relevant when processing defects for a QIM issue. If issue types for follow-up issues are stored in Customizing, the Trigger Problem Analysis pushbutton appears automatically on the user interface. In the table for defects, you can add new columns from the column set with the information relating to the follow-up issues.

You can include a new field in the Web Dynpro component configuration for processing causes in which you can enter the percentage contribution of the causes to a defect. As an application example, the Web Dynpro component configuration QIM_OVP_8DISS_CAUSE_OVERVIEW is delivered.

You can include a new field in the Web Dynpro component configuration for activity details in which you can enter the effectiveness of an activity in percent. You can also include a field for storing a free text for the verification of the result. As an application example, the Web Dynpro component configuration QIM_OVP_8DISS_ACT_OVERVIEW is delivered.

You can include a pushbutton for copying activities. As an application example, the Web Dynpro component configuration QIM_OVP_8DISS_D50_ACTIVITY_TREE is delivered. You can influence the copy process using the new Business Add-In (BAdI) /IAM/BADI_COPY_ACTIVITY.

If you set the relevant indicator in Customizing for print forms, it is possible to select individual defects when printing or e-mailing issues.

For the easy capturing of a number of activities, for example, for a question catalog, you can include a UIBB that is based on the FPM form repeater component and uses the delivered FPM feeder class /IAM/CL_ACTIVITY_FORMRP_FEEDER. As an application example, the Web Dynpro component configuration QIM_OVP_8DISS_D30_ACTIVITY_FRMRP is delivered for the creation of 8D containment actions.

Technical Details

Technical Name QIM_104_UI_ADAPT

Effects on Existing Data

If you adapt the Web Dynpro configurations centrally, users may have to reset their personalization for the central changes to become visible.

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If you assign a specific Web Dynpro application configuration to an issue type, you must adapt your PFCG roles as described in SAP Note 1994956.

Effects on Customizing

The Customizing settings for the issue types were enhanced. For example, there is a new column for the assignment of an issue type-specific Web Dynpro application configuration. You can also make settings for follow-up issues. For more information, see the documentation for the Customizing activity in Customizing for QIM under Issue Processing Define Issue Types .

In Customizing, there are also new activities for defining the steps of a problem-solving process (under Issue Processing Problem-Solving Methodologies ).

You will find the BAdI for influencing the copy process for activities in Customizing for QIM under Issue Processing Business Add-Ins (BAdIs) BAdI: Influence Copying of Activities .

In Customizing for the print forms, there is a new Defect Selection indicator, which you can use to specify that individual defects of an issue can be selected in the dialog box for printing or e-mailing issues.

1.1.2.13 QIM-Specific CHIP for Quick Access to Quality Issues

To allow easier access to subitems of a QIM quality issue (defects, effects, and causes) and to improve performance, the generic quick-access CHIP was replaced by the QIM-specific CHIP QIM_QUICK_ACCESS.

Technical Details

Technical Name of Product Feature QIM_104_QUICKACCESS

Effects on Existing Data

To include the new CHIP, the delivered application configuration QIM_CHIP_PAGE_ISSUES was changed for the page for opening quality issues.

Effects on System Administration

If you used Customizing to redefine the page for opening quality issues or the generic CHIP for quick access, you may have to make your changes again after you install the support package.

Users may also have to reset their personalization so that the central changes become visible.

1.2 Use of SAP QIM

SAP Quality Issue Management (SAP QIM) offers you the option of capturing various types of quality issues, processing them by initiating suitable quality activities, and monitoring the processing status throughout the resolution process. The application thus supports the entire issue resolution process from issue capturing to issue resolution and a final validation. You can also map use cases that go beyond classical quality management, such as improvement requests or service requests.

SAP QIM is therefore a generic framework that supports you with mapping and tracking all kinds of issues and ideas and with continuous improvement processes. You can integrate different SAP systems and – with the help of the open interfaces supported by ABAP systems – also integrate non-SAP systems. SAP QIM thus offers you the following advantages:

Integrated solution and a central point of access for processing and monitoring quality issues, also from other applications and systems (for example, FMEA, audits, quality notifications, claims)

Intuitive usability owing to a Web-based, customizable user interface

Standardized and efficient processes for issue processing, for example, rule-based determination of partners, codes, and activities Comprehensive analytical functions that reach beyond application and system boundaries

Transparent documentation of the issue handling process and thus better cost control

With SAP QIM, you can map the capturing and processing of quality issues in one end-to-end process. For example, you can do the following: Access quality issues and quality activities using role-based worklists

Create new quality issues, define quality activities, and determine responsible partners Use terminology to fit your requirements thanks to the adaptable user interface

Determine partners, codes, and activities automatically (based on rules) at the level of quality issue and quality activity Display quality issues in hierarchy form

Check the effectiveness of the quality activities initiated (own status) Create quality activities quickly and efficiently using activity templates Use the wide range of issue and activity types provided

Use activity templates to create quality activities more quickly

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Map the problem-solving process using 8D methodology

Implementation Considerations

You should install this component if you want to capture quality issues within one system or across different systems, process them efficiently, and document the process clearly and transparently.

You can use SAP QIM in the following scenarios:

Standalone: SAP QIM as a standalone solution

Add-on: SAP QIM as an add-on solution to an existing system, for example, SAP ERP

In this variation, SAP QIM and SAP ERP run on the same system. The master data and organizational data in SAP ERP is available as a basis.

Side-by-side: SAP QIM as a standalone solution parallel to an existing system

In this variation, SAP QIM and SAP ERP run on separate systems. The systems communicate via RFC connections or services. For more information, see Connection of Systems in a Side-by-Side Scenario.

More Information

System Architecture

Administrator's Guide for SAP QIM (on SAP Service Marketplace under https://service.sap.com/instguides SAP Business Suite Applications SAP Quality Issue Management )

Features

Using the various adaptable work centers in SAP NetWeaver Business Client, you have access to exactly those applications and functions that you require to perform your tasks:

Home

Get an initial overview of the existing issues and activities. The home page provides an overview of the Worklists for Quality Issues and Quality Activities. There, you can get an overview of the urgency of unresolved quality issues and activities, for example. A graphic shows an analysis of the number of quality issues by priority and status. Using Enterprise Search, you can search for issues.

Inbox

Access work items, alerts, and notifications directly. For more information, see Inbox (CA-EPT-IBO).

Worklists

Create personal worklists for existing quality issues and quality activities of different origins (for example, quality notifications, audit questions, claims) to be able to coordinate and monitor their processing. You can sort issues and activities according to their status, for example.

The worklist provides you with a central point of access for objects from different source systems. For more information, see Worklists for Quality Issues and Quality Activities.

Quality Issues

Create new quality issues and process existing quality issues. For example, you can access a specific quality issue directly or search for quality issues. Several applications are available for creating new issues. For more information, see Overview: Creating Quality Issues.

Quality Activities

Create new quality activities for a quality issue and process existing quality activities. For example, you can access a specific quality activity directly or search for quality activities. For more information, see Quality Activities.

System Administration

Access comprehensive process control and configuration functions. For example, you can create and process catalogs, access decision tables for rule-based determination of activities, partners, and codes using BRFplus, and control communication with external systems. For more information, see System Administration Work Center.

Reports

Use comprehensive analytics options. You can, for example, display all quality issues resolved within a specific time period or analyze quality issues and quality activities according to different criteria. For more information, see Reports.

You have a wide range of options for adapting the delivered structure of the work center and the interfaces in the applications to fulfill the requirements of your enterprise. For more information, see User Interface Adaptation.

1.2.1 Connection of Systems in a Side-by-Side Scenario

To use the advantages of SAP QIM to the full, a typical scenario is the installation of SAP QIM as a separate solution to which you can connect various existing systems, such as SAP ERP systems, via RFC connections or services. You can integrate objects from other systems by including them in the worklists for issues and activities or by assigning them as reference objects to a QIM quality issue or a QIM quality activity.

Features

You can integrate the following SAP ERP objects as of the specified releases:

Worklists

Object As of SAP ERP 4.6C As of enhancement package 5 for SAP ERP 6.0

As of enhancement package 6 for SAP ERP 6.0

General notification X

General notification item X

General notification task X Service notification X

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Service notification task X Quality notification X

Quality notification item X

Quality notification task X Maintenance notification X

Maintenance notification item X

Maintenance notification task X

Claim X

Claim task X

Action-relevant audit question X

Audit action X

FMEA defect item X

FMEA action X

Note

For more information about the integration of the objects in the worklists (for example, about constraints and the remote POWLs that are used for access), see Customizing for object access under Worklists for Quality Issues and Activities , then under the settings for object categories using the

( Implementation Information ) pushbutton.

Reference objects

Object As of SAP ERP 4.6C As of enhancement package 5 for SAP ERP 6.0

As of enhancement package 6 for SAP ERP 6.0 General notification X Service notification X Quality notification X Maintenance notification X Maintenance order X Claim X

Action-relevant audit question X

FMEA defect item X

Batch X

Customer X

Outbound delivery X

Outbound delivery item X

Document X Equipment X Functional location X Storage location X Plant X Purchase order X

Purchase order item X Material in ERP X

Material in NW (product) X

Vendor X

Note

For more information about the integration of the objects (for example, about constraints and the BAPIs that are used for access), see Customizing for object access under Basic Settings Generic Settings for Reference Objects Define Object Access , then under the settings for categories using the ( Implementation Information ) pushbutton. If you want to connect to an object from a system with different release level, you can check whether the function modules listed are available in your system.

For more information about how you add additional reference objects yourself, see SAP Note 1820834.

More Information

Technical System Integration Setting Up System Connections

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1.3 Worklists for Quality Issues and Quality Activities

To get an overview of existing quality-related issues and activities in different systems and applications, you can create worklists in QIM based on various selection criteria. This provides you with a harmonized overview from which you can jump to the various systems. The worklist draws together objects from the QIM system itself and from connected SAP systems and non-SAP systems.

Integration

The worklist provides you with a central point of access for objects from different source systems. These objects include the following: Quality issues, defects, and quality activities from an SAP QIM system (see also Issue Processing)

Quality notifications, quality notification items, and quality notification tasks from an SAP ERP system General notifications, notification items, and general notification tasks in an SAP ERP system Service notifications, service notification items, and service notification tasks from an SAP ERP system FMEA defect items and FMEA actions in an SAP ERP system

Maintenance notifications, maintenance notification items, and maintenance notification tasks from an SAP ERP system Claims and claim tasks in an SAP ERP system

Action-relevant audit questions and audit actions in an SAP system

To facilitate the view across all systems, the objects in QIM were decoupled from a specific data model. For each source system object, for example, quality notification item, there is an object category in QIM. In Customizing, you specify for each object category which system is to be used to read the data. A structure mapping is stored for each object category.

For more information about the technical integration of the objects, see Technical System Integration.

Prerequisites

You have made the following settings in Customizing under Cross-Application Components Quality Issue Management Worklists for Quality Issues and Activities to call up worklists correctly:

Settings to access quality issues and quality activities Settings for assigning authorizations in the POWL cockpit

If you wish, you can also make other settings in Customizing, for example, for the monitoring control of quality issues. For more information about the enhancement of worklists in QIM, see SAP Note 1865206.

Activities

1. You create a new worklist under New Worklist . Here, you can specify the selection criteria for the list of worklists. 2. You change the selection criteria for a worklist under Change Worklist if you have authorization to do this. 3. You change the layout of a worklist under ( Open Settings Dialog ).

4. You can display and print the displayed list of worklists in PDF format (under Print Version ). 5. You can export the displayed list of worklists to Microsoft Excel (under Export ).

6. You can open the object in the respective row of the worklist and its reference objects in the source system via links (see Jumps). 7. For one or more rows in the worklist, you can display additional information, for example, about the underlying object category. 8. You can make a status change for several rows simultaneously and thus set a number of issues in process, for example.

9. To improve monitoring, you can show a traffic light in the worklist for a monitoring control of issues and activities. The monitoring control is possible, for example, according to status or according to the requested start and end date.

10. You can change the layout of the worklist page, by grouping, deleting, or renaming the worklists, for example. To do this, choose ( Personalization ).

1.3.1 Selection Criteria

When you create or change a worklist, you specify the selection criteria for the issues or activities to be listed.

Features

The most important selection criterion for a worklist is the object category. All other entries for the selection criteria depend on which object category you have selected. A worklist for quality notifications, for example, requires different entries - in particular for the issue ID - than a worklist for FMEA defect items. In combination with the object category, the source system is mandatory for the selection.

To improve performance when selecting entries, you can specify the maximum number of hits to be displayed in the result list for the combination of source system and object category. You should make your entry dependent on the capacity of the respective source system.

To get a harmonized view in a list with different source systems and different object categories, the following selection criteria are particularly important: Issue Type

So a user can select all issue types from various systems in the same manner in his or her worklist, you can store a list of issue types across all systems and, if necessary, a mapping in Customizing. For more information, see Customizing for QIM under Worklists for Quality Issues and Activities Define Access to Quality Issue Types .

Status

For a selection of the status of issues and activities across all systems, some statuses are automatically converted by the system. This conversion is stored in Customizing for the object category in a structure mapping.

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Activities

1. You create a worklist for the combination of object category and source system (multiple selection is also possible). Here, you can specify the number of hits displayed per combination.

2. In addition, you can restrict the worklist using other selection criteria and thus list only those quality issues, for example, for which a specific user is responsible.

3. You change the selection criteria for an existing worklist under Change Worklist if you have authorization to do this. With centrally defined worklists that you did not create yourself, it is possible that you are not permitted to change the selection criteria.

4. For more information about the individual selection criteria, choose More Field Help in the respective context menu (right mouse button).

5. When searching using the input help for a selection criterion, you can copy several values from a table or a text editor and paste them in a field. You can also paste value intervals. In both cases, the respective number of new rows are inserted for the copied values where these values are entered. 6. If problems occur with the selection of data, you can display the relevant messages in the list display under Logs Worklist .

1.3.2 Layout

You can change the layout of the worklist page overall and also change the layout of each individual list of worklists. The layout of a list of worklists can be adapted for all users centrally and by each user personally.

Features

Page Layout

Using personalization, each user can specify a choice of worklists, divide these into categories, sort them, and rename them if necessary. Additional settings for the layout support your personal requirements.

You access personalization by choosing ( Personalization ). For more information, see the documentation for SAP NetWeaver ABAP under Personalization.

List Layout

The layout of a list of worklists depends on the query that the list is based on. In the standard system, a separate query is delivered for each object category, which is stored in Customizing for QIM in the POWL Administrator Cockpit (POWL Cockpit). Any changes you make in the POWL Cockpit are relevant for all users. For more information, see Definition of Queries.

In addition, each user can adapt the layout of his or her own worklist. This is possible via ( Open Settings Dialog ). Here, you can make settings for the column selection, sorting, filtering, or print versions. Under Display , you have the option of specifying hierarchy columns, for example.

For more information, see the documentation for SAP NetWeaver ABAP under View with Settings.

1.3.3 Definition of Queries

You define the layout of a list of worklists and make default settings for selection criteria in a query.

On the one hand, administrators can create queries centrally in the back-end system and make them available to all users. With these default queries (also known as admin queries), little effort is required to make worklists with flexible selection and a specific layout available to a number of users. For example, you can thus define queries with variable time periods or partners.

On the other hand, each user can define user-specific queries in the worklist using the New Worklist pushbutton.

Activities

You define default queries in the POWL Administrator Cockpit . This is available in Customizing for QIM under Worklists for Quality Issues and Activities Make Settings in POWL Cockpit (transaction POWL_COCKPIT). You can also deactivate queries here. For more information, see the documentation for the Customizing activity.

More Information

Selection According to Calculated Dates

Selection According to Variable User or Business Partner

1.3.3.1 Selection According to Calculated Dates

You can define a default query for a worklist whose selection is not based on fixed dates but for which the timeframe is calculated relatively in the future. You can select objects whose requested end will be reached in four weeks, for example.

Activities

1. In Customizing for QIM under Worklists for Quality Issues and Activities Make Settings in POWL Cockpit , open the POWL Administrator Cockpit (transaction POWL_COCKPIT).

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3. Select the personalization application QIM_GQIA_POWL and choose Register Query . 4. Select the query for which you want to define a calculated date and choose Maintain Query . 5. If necessary, switch to change mode and choose Calculated Dates .

1.3.3.2 Selection According to Variable User or Business Partner

You can define a default query for a worklist that shows for each individual user which QIM issues or QIM activities he or she is assigned to. This is possible if you enter a variable in the respective selection field, which is then replaced by the current user or business partner who opens the worklist.

You can use the following variables:

<USER2UNAME> – is replaced by the current user ID

<USER2BP> – is replaced by the business partner ID for the current user

You can also use the variables in the front end during user-specific creation of a new worklist. This is useful, for example, if the business partner has to be entered in a field but the current user does not know the business partner assigned to him or her. The user can then enter the variable <USER2BP> in the respective selection field.

Prerequisites

You have assigned the conversion class CL_QAM_MAP_USER2PARTNER to the user or business partner search field in SMT mapping (see also Structure Mapping).

If you want to use the variable <USER2BP>, the business partner for the user must exist.

Activities

1. In Customizing for QIM under Worklists for Quality Issues and Activities Make Settings in POWL Cockpit , open the POWL Administrator Cockpit (transaction POWL_COCKPIT).

2. Select Standard POWL .

3. Select the personalization application QIM_GQIA_POWL and choose Register Query . 4. Choose Maintain Query .

5. Open the query in which you want to use a variable and choose Query Parameters . 6. Enter the corresponding variable in a user or business partner field.

1.3.4 Structure Mapping

To display a harmonized list of all the different objects in the worklist, the system performs a structure mapping. This assigns the different structures of the objects in the source systems to a generic structure in QIM. However, not every field of the generic target structure in QIM is filled by each source object; only the fields that are relevant for the respective object are filled.

Integration

You use the Service Mapping Tool (SMT) for the definition of the structure mapping. This Web application is available in SAP QIM under System Administration Edit Structure Mapping .

Features

The structure mapping defined in SMT is stored in Customizing for the respective object category. For the object categories delivered with QIM, the structure mapping is also provided. You can change this mapping as required. You can find the assignment of the mapping to the object category in Customizing for QIM, for example, under Worklists for Quality Issues and Activities Define Access to Quality Issues .

In addition to the field mapping for the assignment of source and target structures, the system also performs a value mapping for the status by transformation. This means that different status values of source objects are converted to a common status in QIM. This allows harmonized selection by status in the worklist (see Selection Criteria).

As well as this value mapping within the structure mapping, there is also an ID mapping for the assignment of different values in the source system and QIM system in a nonharmonized system landscape. If this ID mapping fails to work, the system displays the value from the source system in the worklist. In this case, the system sets a Local <Object> indicator, which you can display in the worklist to check the ID mapping.

1.3.5 Jumps

Using the link following an object ID in the worklist, you can jump directly to the object itself or to its reference objects in the source system and display or edit the object there.

Prerequisites

In Customizing for QIM under Basic Settings Generic Settings for Reference Objects , you have made the settings for the reference objects of the objects in the worklist.

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Note

In the worklist, reference objects other than those defined for processing quality issues in SAP QIM can be relevant (see also Reference Objects). The user that is stored in the RFC connection for the respective source system must have authorization to access the required object in the source system. In addition to object-specific authorizations, the underlying RFCs must be stored in the authorization object S_RFC. For information about which RFCs are relevant for which object, see the various Customizing activities for access to quality issues and quality activities in the worklist or for access to reference objects. In the respective Customizing activity, you can access the relevant information in the settings for the object category by choosing

( Implementation Information ).

Features

If an object is located in an SAP system that supports Web applications, you can edit the object directly in the source system. In the following cases, the navigation options in the source system are restricted, however:

If objects are located in an older system that does not support the display of Web applications (for example, SAP R/3 4.6C) and you are working with SAP NetWeaver Business Client for HTML, only restricted navigation is possible in the source system. For example, you cannot jump to other applications. For products (object category Material in NW , MAT_NW), only restricted navigation is possible in the source system for each release level for technical reasons.

Retail articles and product groups are handled as ERP materials and belong to the object category MAT_ERP, that is, the data is displayed via the material master display (transaction MM03).

For the object category plant (PLANT_ERP) , no jump is supported.

1.3.6 Additional Information

In the worklists for quality issues and activities, you can display additional information for one or more objects, that is for one or more rows in the list of worklists.

Features

You can access the following information for one row: Detailed information

If you select a row in the worklist, detailed information, such as any detailed descriptions available in the source system, is displayed below the list. Information about the object category

If you select a row, you can access information about the object category that is relevant for the selected row by choosing Object Category . Information is displayed about possible restrictions in the selection criteria, for example, and a list of available fields.

If you select one or more rows in the worklist, the function Additional Information is available. This opens the side panel in which Business Context Viewer (BCV) query views are displayed in the form of diagrams for the rows that are currently selected. For more information, see Reports in Business Context Viewer (BCV).

1.3.7 Status Change

You can change the status of several objects in one step.

Note

Some objects have no status, for example, the defect in the QIM system. A status change is not possible for these objects.

If a digital signature is necessary for a status change (see Issue Processing with Digital Signatures), no mass change of the status is possible.

Features

If you select one or more rows in your worklist, you can change the status for the selected objects under Issues or Activities . The following statuses are possible:

Set in Process Complete

The status is automatically changed in the source system. If necessary, other steps are triggered by the system. Under Logs , you can display lists of system messages relating to the respective status change.

1.3.8 Monitoring Control of Issues and Activities

To monitor the quality issues and quality activities listed in the worklists, you can store different criteria for a monitoring control in the system. You can visualize the result in the worklist in the form of a traffic light.

Features

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BADI_QAM_POWL_ISSUE_VALUATION for the monitoring control of quality issues BADI_QAM_POWL_ACT_VALUATION for the monitoring control of quality activities In the standard system, two implementations are delivered for each of the two BAdIs:

Monitoring control according to status

Examples: Completed quality issues or quality activities get a green traffic light, issues and activities in process get a yellow traffic light, and canceled ones get a red traffic light.

Monitoring control according to requested start and end date

Examples: When the requested start date is reached, but the end date is not reached, the issue or the activity gets a yellow traffic light. If both dates are exceeded, a red traffic light is set.

For more information, see the documentation for the BAdI implementations.

All BAdI implementations delivered in the standard system are activated, that is, you can use these monitoring control criteria immediately in the worklist. You can create your own BAdI implementations for other criteria.

Activities

Display Traffic Light in Worklist

1. To display the traffic light for monitoring, insert the Traffic Light column in the layout of the respective list.

2. In the selection criteria for the list under Monitoring Control , specify the criterion (that is, the BAdI implementation) for the monitoring control.

Define Your Own Monitoring Control

1. Create your own BAdI implementation in Customizing for QIM under Worklists for Quality Issues and Activities Business Add-Ins (BAdIs) for Monitoring Control . You can use the existing implementations supplied as a guide.

2. Create the filter value for the implementation in Customizing for QIM under Worklists for Quality Issues and Activities Define Monitoring Control of Issues and Activities .

The filter values stored here are available to users of the worklist as options when they select a criterion for monitoring control.

Note

If individual BAdI implementations (and thus criteria for monitoring control) are not to be available to the users of the worklist, set the Inactive indicator for the respective filter value in the Customizing activity Define Monitoring Control of Issues and Activities .

1.4 Issue Processing

In issue processing in SAP QIM, you have the option of capturing different types of quality issues and processing them by initiating suitable quality activities. You can also map use cases that go beyond classical quality management, such as improvement requests or service requests.

1.4.1 Overview: Creating Quality Issues

You have three ways of creating an issue in Quality Issue Management: Create Quality Issue (Guided)

Create Quality Issue (Quick) Create Quality Issue (Advanced)

Note

If you use SAP Audit Management, you can also create a quality issue in QIM from a corrective or preventive action. For more information, see SAP Note 1771893.

Features

You can use the functions Create Quality Issue (Guided) and Create Quality Issue (Quick) to create a quality issue quickly. You can use the Create Quality Issue (Advanced) function for the comprehensive entry of all data.

Issue Type

You always create issues with an issue type. When you open a create function, you get a list of all the issue types defined in Customizing. From this list, you must select the issue type for which you want to create the issue.

The issue type specifies the central settings for the processing of an issue. For example, it controls the default settings of code groups, partners, and activity templates, and which subitems can be created for an issue. The issue type also predefines the possible reference objects for an issue.

1.4.1.1 Create Quality Issue (Quick)

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Quick creation allows entries in the following areas: Reported by

Issue description Main reference object Issue code Urgency Timeframe Business partners

In quick creation, only the Person Responsible is specified as a business partner.

You can use the function Determine Partners and Codes to trigger the determination of partners using predefined business rules. If the business rules find other partner roles than the Person Responsible , these can be displayed. Only when the issue is further processed are all partners displayed that were found using the business process rules.

Detailed description Attachments

You can assign an attachment.

When you finish processing, you can specify whether you set the status for the issue directly to In Process or whether you save the issue with the status New . If you finish processing with Save & Set in Process , it is possible that conflicts may occur if mandatory partners are missing or an approval is required. In this case, you cannot finish processing with Save & Set in Process . You can only close the application with the Save function.

1.4.1.2 Create Quality Issue (Guided)

In guided creation of a quality issue, the creation of an issue is subdivided into the following individual steps: Describe issue

Define reference objects Define urgency and partners Define activities

Review and finish

If you finish processing with Save & Set in Process , the issue is set directly to the status In Process . Conflicts can occur here if mandatory partners are missing and you cannot add these, or if an approval is required. In this case, you cannot save using Save & Set in Process ; you can only use the Save function to save the issue in the status New .

You can make customer-specific changes to the sequence of the predefined steps (see Adaptation of the Web Applications in QIM).

1.4.1.3 Create Quality Issue (Advanced)

With this create function, you can enter comprehensive data about an issue.

Features

Issue Hierarchy

You can show the issue hierarchy in the advanced create function and view a hierarchical structure of all elements that are assigned to an issue, for example: Reference objects

Business partners Attachments

Defects and their subobjects Activities and their subobjects Change documents

When you double-click an element in the issue hierarchy, the details of the element are displayed.

Subitems

Depending on the issue type, you can document defects, causes, or effects for an issue. The settings for this are made in Customizing for QIM under Issue Processing Define Issue Types (see also Subitems: Defect, Cause, Effect).

1.4.1.4 Issue Status

Status Assignment

During the course of processing, an issue can be assigned different statuses (for example, Set in Process, Complete ). Depending on the entries required, you can assign the issue status manually.

A newly created issue is assigned the status New . You can set the issue status to In Process when you have entered all required information and, for example, entered the business partner for a mandatory partner role.

To be able to complete an issue, all mandatory short-term activities, that is, activities for which the Long-Term Activity indicator is not set, must be completed (see also Activity Status).

When an issue was completed, you can assign a validation status, for example, Successful, Not Successful .

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customer-specific needs.

Approval Process

In addition, you can activate an approval process for an issue type in Customizing. To do this, in Customizing for Quality Issue Management under Issue Processing Define Issue Types , set the Approval Required indicator. When this indicator is set, an issue must be approved via an additional status. An issue can then only be assigned the status In Process if it was approved.

However, it is still possible to process the issue in the status New .

Digital Signature

You can document status changes using digital signatures (see also Issue Processing with Digital Signatures).

User Status

You can add your own customer-specific user statuses to the issue status (see also User Status).

Activities

You can display the status profile for issues in the SAM editor (transaction SAMDT). To do this, enter the following data: Business Object: /IAM/ISSUE

Node Name: ROOT

Schema Name: /IAM/ISSUE_ROOT

More Information

You can find a simplified graphical representation of the possible status changes of an issue under Status Profile for Issues.

1.4.1.4.1 Status Profile for Issues

The status profile /IAM/ISSUE_ROOT stored in the SAM editor defines the process flow for issue processing. Only certain actions are allowed for certain statuses.

Note

In the SAM editor, all status types that an issue can have are displayed (with the exception of customer-specific user statuses). The following section describes the lifecycle status and approval status in more detail. Other status types, for example, archiving status or digital signature status, are not taken into account.

Also note that the decision whether an approval is required or not is stored in Customizing for the issue type. This cannot be displayed in the SAM editor. The following diagram shows a graphical representation of the possible status changes:

Status Diagram

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Status Possible Actions to Trigger Status Change New Status

New Set in Process/

Save and Set in Process

In Process

Deletion Flag Flagged for Deletion New and To Be Approved Approve Approval Status: Approved

Issue Status: New Reject Approval Status: Rejected

Issue Status: Completed In Process/

In Process After Completion

Cancel Canceled

Complete Completed

Completed Reopen In Process After Completion

1.4.2 Changing of Quality Issues

You can change issues in SAP QIM under Quality Issues . You always make changes in the advanced maintenance function of a quality issue, in which all subareas are displayed. The Create Quality Issue (Guided) and Create Quality Issue (Quick) functions are not available in change mode.

When you change an issue, the activities that were already entered for the issue are then not ready for input. To change an activity, you must select the activity and choose Edit Activity . The selected activity is then ready for input. Only the selected activity can be edited; the other activities remain locked so that several activities can still be processed by different users at the same time. The activities can be changed independently of each other in SAP QIM under Quality Activities .

1.4.3 Subitems: Defect, Cause, Effect

Defects, causes, and effects represent subitems of an issue. Causes and effects can, in turn, also be created as subitems for a defect. In the standard system, you can enter your own activities for defects and causes.

You make the settings for the subitems in Customizing for the issue types: The subitems have their own issue categories:

QDF: Defect QEF: Effect QCA: Cause

For subitems, you can create your own issue types in which the relevant settings can be made. Thus, for each subitem, you can also store your own BRFplus rules for activity determination and code determination and configure settings for the code groups, for example (see Codes and Code Groups). You assign the issue types to other issue types as subitems.

In issue processing, the subitems are all displayed as their own subarea. When an issue is saved, the subitems receive their own ID and can be processed individually in SAP QIM under Quality Issues .

There is no status management for defects, causes, and effects. However, you must have completed all mandatory short-term activities of the subitems to be able to complete an issue.

Prerequisites

You have made the settings for the subitems in Customizing for Quality Issue Management under Issue Processing Define Issue Types .

1.4.4 Quality Activities

Activities include all types of actions or measures taken to resolve an issue.

Activities are created with a specific activity type, which, for example, determines the partner roles for an activity. For an activity type, you can define activity templates to simplify the creation of activities.

In the Web Dynpro configuration delivered by SAP, you can create activities at the level of issues, defects, and causes.

Prerequisites

Check the following settings in Customizing:

Quality Issue Management Issue Processing Define Settings for Activity Categories Quality Issue Management Issue Processing Define Activity Types

Quality Issue Management Issue Processing Define Activity Templates Quality Issue Management Issue Processing Define Issue Types

Features

The processing of activities is controlled via the activity category. The activity category determines basic properties of an activity, such as the status profile, which cannot be changed. Activities with the category Information do not have status management, for example.