SkyStreamX 5 Android TV Box Quick Start Guide & User Manual

(1)

SkyStreamX

5

Android TV Box

(2)

2 | S K Y S T R E A M

Thank you for purchasing this SkyStream product. Before using it, be sure to read the Quick Start Guide located in the first few pages of this Users Guide. Please keep this in a safe place for future reference. For the most up-to-date information about this product along with tips and tricks, visit the official SkyStream website at

http://www.SkyStreamX.com Safety Information

Read and understand all instructions before using this product. If damage is caused by failure to follow the instructions, the warranty does not apply. To reduce the risk of electric shock, DO NOT remove the cover (or back). Do not attempt to repair the product, this could lead to the risk of injury, damage to the product. To reduce the risk of fire or electric shock, keep this product away from exposed direct sunlight, naked flames or heat, large amounts of moisture, dust, and sand.

FCC Note (for U.S.A)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on.

The user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna, increase the separation between the equipment and receiver, consult the dealer or an experienced radio/TV technician for help, this class B digital product meets all requirements of the Canadian Interference, Causing Equipment Regulations.

Important Safety Instructions

Read these operating instructions carefully before using the unit. Follow all the safety instructions listed below. DO NOT: Use this apparatus near water, clean with any chemical detergent, block any ventilation openings, install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where it exits the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long period of time. Refer all servicing to SkyStreamX. Servicing is required when the apparatus has been damaged in any way, such as when the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

To turn this apparatus off completely, you must pull the power plug out of the wall socket. Before connecting other components to this player, be sure to turn them off. If the product makes an abnormal noise or produces a burning smell or smoke, turn off the power switch immediately and disconnect the power plug from the wall outlet. Then, contact SkyStreamX for technical assistance.

(3)

Trademarks

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in United States and other countries.

The terms SkyStreamX and SkyStream, and the SkyStreamX Logo are trademarks or registered trademarks of SkyStream

Technologies LLC in United States.

(4)

4 | S K Y S T R E A M 29 | S K Y S T R E A M

Specifications

CPU S812 Quad Core ARM CORTEX A9 2GHz

GPU Mail 450MP2 @600MHz – 3D Engine

RAM 2G DDR3 Memory 16G EMMC OS Android USB USB 2.0 x 4 HDMI V1.4a DC Input 5.0V-2A SD Slot Max: 32G

Video Output HDMI or CVBS Audio Output HDMI or RCA

RF Input 75 Ohm digital TV antenna input; TV 48~863.25MHz

LAN RJ45 10/100M AC Ethernet Interface

WiFi 802.11 B/G/N AC Wireless 2.4G/5G

Bluetooth Yes

Audio Decoder Low power media CPU with DSP audio processing Supports Mp3, AAC, WMA, RM, FLAC, Ogg and programmable with 5.1 down-mixing

Video/Picture H.265 HEVC [email protected] up to 4K x 2K @ 30fps Decoder H.264 AVE [email protected] up to 4K x 2K @ 30fps H.264 MVC up to 1080P @ 60fps MPEG-1 MP/HL up to 1080P @ 60fps MPEG-2 MP/HL up to 1080P @ 60fps MPEG-4 ASP@L5 up to 1080P @ 60fps WMV/VC-1 SP/MP/AP up to 1080P @ 60fps RealVideo 8/9/10 up to 1080P @ 60fps

Multiple language and multiple format sub-titles support MJPEG and JPEG unlimited pixel resolution decoding Supports JPEG thumbnail scaling rotation and transition

Supports .mkv/.wmv/.mpg/.mpeg/.dat/.avi/.mov/

.iso/.mp4/.rm/.jpg file formats

Size 6.6 in x 5.1 in x 1in – 168mm x 132mm x 25mm

(5)

Repairs & Warranty

Please contact us directly if you are experiencing any issues with your SkyStreamX5. Do not try and diagnose the issues on your own. We recommend you read this manual thoroughly, search for a solution online at www.SkyStreamX.com, or contact SkyStreamX Customer Support at 1-888-963-9105 or email at

[email protected].

SkyStream has a 1 year warranty on all products. If you are experiencing an issue with your product, please call our customer support team – if you are within your first 30 days of purchasing the product, we will allow you to either exchange the product for a brand new one or get a full refund.

Our warranty does not cover water damage or physical damage to the products. We will inspect the unit thoroughly before issuing any refund.

For instructions on how to return your box for a repair or warranty claim, please contact our customer service department at 1-888-963-9105 or email them at [email protected].

(6)

6 | S K Y S T R E A M

Package Contents

 SkyStreamX5_{Android TV Box}

 SkyStreamX Air Mouse Remote with USB dongle

 HDMI Cable

 Antenna with adapter

 Power adapter

 Quick Start Guide & User Manual

Product Specifications

 S812 Quad Core CPU, Mali-450 Octa Core GPU

 2GB Ram – 16GB Flash Memory

 Built in browser with support of VPN access

 RJ45 10/100M Ethernet interface

 Supports 4k2k video with local media playback from SD card or USB/HDD

 Built in 802.11b/g/n AC WIFI module with external antenna, 2.4Ghz/5Ghz

 HDMI video output

 4 external USB interface

 Supports weather, calendar, desktop clock gadgets, music players, picture viewers and more family entertainment applications

 Supports USB mouse and keyboard operation, simple IR remote control with mouse function, SD card/HDD/USB, app installer for application installation from USB/SD cards

 Supports Google Chrome browser

27 | S K Y S T R E A M

Why am I seeing Link Errors / Dead Links Not Available?

- Some stream sources are listed but do not work. This is not typical but it does happen in KODI sometimes. Simply try another stream source and most likely it will work. If not simply try stream sources until one works. Remember, each add-ons is separately managed by a third party that is not affiliated with SkyStreamX. There will be times when these add-ons do not operate as they should and you may

experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or add-on to correct the problem.

How do I get subtitles?

- If you require or desire to use KODI subtitles on your SkystreamX you will need to do the following. a) Open KODI

b) Click on SETTINGS c) Click on APPEARANCE d) Click on SKIN

e) Choose Confluence (Not Confluence 7) f) Now subtitles will work within KODI

g) The subtitles are located within the Video Icon at the bottom menu bar when you are watching a stream. Click enable subtitles. Then exit out of the menu to view your video.

(7)

Does the content update?

- Yes, All of the KODI add-ons that come preloaded on our units update their content offerings daily. This means that you can watch all of the latest video releases the same day they are added to the KODI add-on.

Can you connect an external hard drive?

- Yes, you can connect an external hard drive to our

SkyStreamX via a USB cord. However some external hard drives draw too much power for the USB port to provide. This more often happens with large external hard drives of 1 Tb or bigger. In this case you will need to provide your external hard drive with an external power source. These products can be found at almost any electronics store.

How to change KODI shortcuts?

- From the KODI home screen click on SYSTEM > SETTINGS > APPEARANCE > SKIN > SETTING > ADD-ON SHORTCUTS. Click on 1-7 and then select what add-on you would like to be on the home screen.

How to make a show/channel/movie a favorite in KODI?

- When you find a TV series or HD movie that you want to save as a favorite you need the Menu button on your

controller. This will bring up the menu and you will be able to click on “Save as a Favorite.” To access your favorites you will need to click on the star icon at the bottom left side of the KODI home screen. Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favorite you wish to view.

SkyStreamX

5

Android TV Box

(8)

8 | S K Y S T R E A M

Remote Control Button Functions

01.Power Button 02.Menu 03.Page Up 04.Page Down 05.Rewind 06.Back/Return 07.Email 08.Menu 09.Set 10.Mute 11.AV/TV 12.Navigation + OK 13.Left Mouse 14.Volume + 15.Mouse On/Off 16.Volume – 17.Play/Pause 18.Fast Forward 19.Home 20.Search

Remember to charge your remote by using the attached USB charger that plugs into your box or any USB charger. Also, be sure to turn your remote OFF when it is not in use to save battery life. To stop using the Mouse feature and use the directional pad, press the Mouse On/Off (#15) button.

25 | S K Y S T R E A M Certain Apps are running slow

a) Go to Settings from the Home Page b) Click Other Settings

c) Click More Settings d) Click Apps

e) Find the app that is running slow and click on it f) Click Clear Cache then OK

g) Click Force Stop the OK

h) NEVER CLICK CLEAR DATA – THIS WILL ERASE EVERYTHING REQUIRING A NEW INSTALL

Picture is shifted/In lower corner of screen

- If using a keyboard, try pressing the “/” button on the keyboard

- If that does not work, go to Settings from the Home Page, the Display, then turn off HDMI-Auto Detection

KODI is buffering/Movies do not play smoothly

- Check your internet speed, make sure you are above the recommended 10 Mbps

- Try using a different source within the KODI add-on - REMEMBER – KODI is a 3rd_{party add-on that is not}

controlled by SkyStream. We cannot control how the movies play or if there is buffering. If you are experiencing a high amount of buffering, the please follow the steps under “Certain Apps are running slow” and do this for the KODI application. This should help clear out any unwanted files that are taking up necessary space.

How to delete an add-on in KODI

- Go into KODI, and select SYSTEM > ADD-ONS > ENABLED ADD-ONS > VIDEO ADD-ONS > select add-on you would like to delete, click uninstall

(9)

Firmware Updates

1. The SkyStreamX5_{features Over-The-Air Updates which} allows SkyStream to push the latest firmware updates directly to your SkyStreamX5. There is no need to try and update anything on your own. You will be notified when there is an update and it will give you the option to accept the update or deny it. The update will also show you a “Change Log” which will show you what is being updated. Remember to back up your device if you have anything on there that you do not want lost as a Firmware Update will wipe your SkyStreamX5_.

Troubleshooting & FAQs

No Picture/TV is black

- Check the input settings on your TV

- Make sure you have the HDMI securely plugged into your SkyStreamX box and TV

- Make sure the SkyStreamX box is “On”

No Sound

- Make sure the volume is up on the SkyStreamX box by pressing the Vol + button on the controller

- Make sure the volume is up on the TV - Visit the Sound section of the User Manual

No Internet Connection

- Make sure you have input the correct password for your WiFi settings

- Double check to make sure that you have turned on the correct internet connection (WiFi or Ethernet)

- Unplug your router for 30 seconds, plug back in, wait 1 minute and try again

Quick Setup Instructions

(10)

10 | S K Y S T R E A M

1. On the SkyStreamX5 you can install apps from the Google Play Store or any other Android Store over the internet or by using other sources, such as other online sites, or a USB storage device/SD card that you have mounted to the SkyStreamX5. You also can manage apps on SkyStreamX5, install/uninstall apps, stop running apps, or select other options.

(11)

Watch Your Recordings

1. Press the Menu Button on your remote. If the on screen is showing it will remove the on screen menu. Press the Menu button again to bring up the main menu. Click on PVR Manager.

2. Select the recording you would like to watch. (Recordings are named by the channel they recorded and are listed in order from newest to oldest.)

WiFi Setup

1. It will automatically scan for local WiFi networks when turned “ON”.

2. Select your WiFi network. If connecting to a secured WiFi network, you will need to input your password when prompted.

3. Once you have connected to your WiFi connection, your SkyStreamX5 will automatically reconnect to this network when you turn the box on and off.

NOTE: If you perform a factory reset, the password will have to be put back in again.

(12)

12 | S K Y S T R E A M

Bluetooth

21 | S K Y S T R E A M

3. Set the amount of minutes you would like to record and press Yes.

4. You will now see a Recording tab in the top right of your screen which tells you that the program is recording and for how long it has been recording for.

(13)

Selecting a Channel

-

Select a program to play by pressing the OK key over the desired program.

Recording Live TV

1. You must have an SD Card, USB Flash Drive or External Hard Drive connected to the SkyStreamX5.

2. Click on the record icon at the bottom of the onscreen menu.

Ethernet

1. Plug in your Ethernet cord into the back of the box. Turn “ON” the Ethernet setting and it will connect to the network automatically.

Sound

1. Volumes - Increase or decrease sound volumes

2. Touch Sounds - If enabling Touch sounds, sound will be heard while moving the remote

(14)

14 | S K Y S T R E A M

Storage

1. This will show you the storage used on the hard drive and SD card.

Apps

1. This will show you a list of all installed apps. You can choose an application and force to shut down the app, uninstall the app, clear user data, move to an SD card or clear cache data.

19 | S K Y S T R E A M

Using the Search Interface

-

Please use up and down keys of the remote to select Auto Scan for scanning automatically.

Program Information

- Once you have performed the Auto

Scan, you will now see a list of available programs/channels for you to view.

(15)

Open the DTV Player Application

– This application is on your Home Screen and also in the All Apps section of the box.

Scan for Channels

(Please scan first, upon opening for the first time it will pop up “No Programs”)

Language & Input

1. Change the language and input method. The default input method is the android standard keyboard.

Backup & Reset

1. Back up my data - You can back up your application data, WiFi password and other settings

2. Factory data rest - You can reset all the settings and apps to factory default. This will erase all files from your box.

(16)

16 | S K Y S T R E A M

Add an Account

Accessibility

17 | S K Y S T R E A M

Developer Options

SkyStreamX

5

SkyStreamX 5 Android TV Box Quick Start Guide & User Manual

SkyStreamX

Android TV Box

Trademarks

Specifications

Repairs & Warranty

Package Contents

Product Specifications

SkyStreamX

Android TV Box

Remote Control Button Functions

Firmware Updates

Troubleshooting & FAQs

Quick Setup Instructions

Table of Contents

Installing and Uninstalling Applications

Watch Your Recordings

WiFi Setup

Bluetooth

Selecting a Channel

-

Recording Live TV

Ethernet

Sound

Storage

Apps

Using the Search Interface

-

Program Information

Open the DTV Player Application

Scan for Channels

Language & Input

Backup & Reset

Add an Account

Accessibility

Developer Options

SkyStreamX

- Device