Reference Guide. Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products. MITEL SIP CoE

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Mitel Compatibility and Third Party Certification

Reference Guide for Mitel Products

DECEMBER 2015

SIP COE 15-4940-00418

[MSA PUBLIC VERSION]

Technical

Reference Guide

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks ™ Corporation (MITEL®_{). The information is subject to}

change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no

responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS

Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel Compatibility/ Certification Reference Document December 14, 2015 15-4940-00418

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OVERVIEW ... 1

INTEROP CERTIFICATION VERSION CONSIDERATIONS ... 2

DOCUMENT LEGEND ... 2

MIVOICE BUSINESS CERTIFICATIONS ... 3

MIVOICE BUSINESS SIP COMPATIBILITY... 3

SIP Trunking Service Providers... 3

MiVoice Business SIP Devices ... 18

SIP Gateways ... 27

SIP Firewall / Enterprise Session Border Controller ... 29

SIP Applications and Servers ... 30

Enterprise SIP Servers for MiVoice Business ... 35

MIVOICE BUSINESS API COMPATIBILITY ... 36

MIVOICE OFFICE 250 CERTIFICATIONS ... 40

MIVOICE OFFICE SIP COMPATIBILITY ... 40

SIP Devices ... 44

SIP Gateways ... 46

SIP Firewall / Enterprise Session Border Controller ... 47

SIP Applications and Servers ... 48

Enterprise SIP Servers ... 49

MIVOICE OFFICE OAI COMPATIBILITY ... 50

MIVOICE OFFICE 400 CERTIFICATIONS ... 52

CERTIFIED APPLICATIONS ... 52

Alarm Server... 52

Auto Attendant and IVR ... 56

Automated Call Distribution ... 57

Call Data Accounting ... 58

Contact Center ... 59

CTI and Dialer ... 60

Recording Solutions ... 62

UC and UCC ... 63

Unified Messaging Systems (UMS) ... 64

CERTIFIED DEVICES ... 65 Door interfaces ... 65 Headsets ... 67 CERTIFIED VERTICALS ... 68 Healthcare ... 68 PMS, Hospitality ... 68

MIVOICE MX‐ONE CERTIFICATIONS ... 70

Automated Call Distribution ... 71

Contact Center ... 74

Mobility and Fixed Mobile Convergence ... 77

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UC and UCC ... 80

CERTIFIED DEVICES ... 81 Door interfaces ... 81 Headsets ... 82 Operator Consoles ... 83 SIP Phones ... 84 CERTIFIED IT COMPONENTS ... 85 Gateways ... 85 Network Equipment ... 86 CERTIFIED VERTICALS ... 87 Banking, Trading ... 87 PMS, Hospitality ... 87 Visually Impaired ... 88 MIVOICE 5000 CERTIFICATIONS ... 90 CERTIFIED APPLICATIONS ... 90

Automated Speech recognition ... 90

Mobility and Fixed Mobile Convergence ... 93

UC and UCC ... 93

CERTIFIED DEVICES ... 95 Door interfaces ... 95 Headsets ... 96 SIP Phones ... 97 CERTIFIED IT COMPONENTS ... 97 Network Equipment ... 97 CERTIFIED VERTICALS ... 99 Healthcare ... 99 PMS, Hospitality ... 99 Visually Impaired ... 100

OPENCOM 100 / OPENCOM 1000 CERTIFICATIONS ... 101

UC and UCC ... 102

CERTIFIED DEVICES ... 104

Headsets ... 104

CERTIFIED VERTICALS ... 105

Healthcare ... 105

SIP‐DECT CERTIFICATIONS ... 106

CERTIFIED IT COMPONENTS ... 109

Gateways ... 109

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VERTICAL APPLICATIONS ... 111

Healthcare ... 111

3000 CERTIFICATIONS ... 112

3000 SIP COMPATIBILITY ... 112

VIDEO CERTIFICATIONS ... 113

MITEL SETS 3RD PARTY SIP CERTIFICATIONS ... 116

APPENDIX A ... 117

MITEL INTEROP CERTIFICATION LEVELS ... 117

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1

Overview

The purpose of this document is to provide the “All Purpose View” of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes summary

certification information for:

 Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers.

 3PP solutions that use proprietary Mitel API’s and protocols (e.g., MiTAI, OAI, SRC)

 Other Mitel-integrated or interoperable solutions.

 Video device integration solutions

If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated.

This is a summary document, intended to help Mitel resellers and customers quickly determine whether a current Mitel certification exists for a given third-party partner (3PP) product or solution. However, the information in this document SHOULD NOT be used as the basis for proceeding with deployment of a given 3PP solution – it is essential to first consult the relevant Mitel Configuration Guide for a complete view into the scope of the Mitel certification testing, including documented Known Issues and technical concerns. Configuration Guides and an expanded version of this document (KB#08-5159-00014) are available to Mitel staff and resellers on the Mitel partner portals (InfoChannel MSA and the Mitel Knowledgebase).

Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel.

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Interop Certification Version Considerations

Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful.

Document Legend

The following shows the different icons used to help summarize an Interop MAT: Mitel Approved Test certification. See definition in Appendix A MQT: Mitel Qualified Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A

Field Assessed. See definition in Appendix A

Mitel Solutions Alliance (MSA) Premier Partner (MPP). See definition in Appendix A Mitel Solutions Alliance (MSA) Solution Partner (MSP). See definition in Appendix A Mitel Solutions Alliance (MSA) Developer Member (MDP). See definition in Appendix A Interop is classified as current and update to date.

Interop is classified as stale as it’s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update.

Interop is classified as obsolete as it’s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-1 releases since last MCT/MAT certification, or evidence of interop-related field support issues.

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MiVoice Business Certifications

These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Business SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Business.

SIP Trunking Service Providers

Following is a list of SIP Trunking Service Providers in Alphabetical order.

Provider Status

MSA Member

Level

MiVB

Rel Config Guide

360 Networks PRE 4.0 09-4940-00055 8 X 8 4.0 09-4940-00091 Accessline 5.0 08-4940-00036_5 Acropolis 4.2 11-5159-00069 ACS 4.0 10-4940-00098 Allstream w/ MBG 7.0 08-4940-00015_14

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Provider Status

MSA Member

Level

MiVB

Allstream w/ MBG via MPLS 7.0 15-4940-00356 Allstream wo/ MBG 7.0 14-4940-00329_2 Allstream wo/ MBG via MPLS 7.0 14-4940-00350 Altitude/ Completel 7.0 10-4940-00104_3 Altitude / Completel vMCD 4.2 11-4940-00162 AAPT 6.0 13-4940-00255 AT&T Flexreach 7 08-4940-00014_6 AT&T Flexreach (MBG) 7.0 13-4940-00226_2 AT&T IP Toll Free 6.0 SP1 10-4940-00116_2 Atos Worldline 14-4940-00337 babyTel 6.0 SP1 13-4940-00266_3

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5 Provider Status MSA Member Level MiVB

BandTel 4.0 09-4940-00086 Bandwidth.com 4.2 sp2 08-4940-00030_4 Belgacom 5.0 PR1 13-4940-00238 Bell Canada 7.2 11-5159-00071_7 Bistech BrightStar MDP _PR17.1 15-4940-00403

Britannic Tech MDP _UR14.1 10-4940-00146

Broadband Dynamics 6.0 SP3 14-4940-00320_3 Broadview MSP PRE _4.0 08-4940-00031 Broadvox 4.0 09-4940-00075 Brokerteam (Netherlands) 7.0 SP1 15-4940-00394

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MSA Member

Level

MiVB

BT 4.0 UR1 09-4940-00097 BT GS _SP36.0 11-4940-00172_2 BT Italia Pre 4.0 08-4940-00032 Cable Bahamas 7.0 SP1 14-4940-00351

Cable & Wireless 4.2 10-4940-00151

Cbeyond 6.0 14-4940-00296 Century Link 7.1 13-4940-00241_3 CCI Network 4.2 12-4940-00222 Cincinnati Bell MDP _SP17.0 15-4940-00400 COLT 5.0 11-4940-00183_2 COLT (Germany) 6.0 SP1 13-4940-00277_2

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7 Provider Status MSA Member Level MiVB

Comwave 6.0 SP1 13-4940-00275 Cox _SP17.0 15-4940-00386 Daisy Communications MDP 6.0 SP2 14-4940-00295 Destiny 6.0 13-4940-00262 Earthlink 7.0 11-4940-00179_2

Edge Telecom PRE

4.0 09-4940-00064

Engin 4.1 10-4940-00129

Esprit Telecom PRE _4.0 10-4940-00109

Etisalat

Eutelia PRE

4.0 08-4940-00039

Exponential-E 7.0

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MSA Member

Level

MiVB

Frontier 5.0 12-4940-00203_2

Fuse3 4.2 11-4940-00160

Gamma IP Auth 6.0

SP2 11-4940-00156_3

Gamma Acct Auth PRE

4.0 08-4940-00040 Global Crossing 4.0 UR2 07-4940-00002_2 GHV 6.0 SP1 14-4940-00294 Gotanet 6.0 SP2 15-4940-00399

Harris Cap Rock _SP16.0 14-4940-00299

HIP 4.2 UR2 10-4940-00123_3 HIPCOM MDP 7 09-4940-00079_3 Hub Telecom 4.2 11-5159-00078

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9 Provider Status MSA Member Level MiVB

iCore 4.2 11-4940-00167

II-NET Australia PRE _4.0 08-4940-00044

Infopact 6.0 SP2 14-4940-00323 Ironton Global MDP _SP17.0 15-4940-00389 Integra 4.1 UR1 10-4940-00142 IntelePeer 6.0 SP1 14-4940-00313 Internode 4.1 UR1 10-4940-00137 Iristel PRE _4.0 08-4940-00046 Jaguar 6.0 13-4940-00235 KCOM MDP _PR17.1 15-4940-00405 KPN 6.0 SP1 13-4940-00279

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MSA Member

Level

MiVB

Level 3 5 12-4940-00189 Lightpath 5.0 SP1 12-4940-00212 Lumison 4.1 UR1 10-4940-00143 MetTel 7.0 PR1 15-4940-00362 Midcontinent 4.2 11-4940-00169 Mitel NetSolutions MTN Satelite Communications MDP 6.0 SP3 14-4940-00304_2 Nations Broadband PRE 4.0 09-5159-00041 nexVortex MDP _SP17.0 15-4940-00368_2 NGT 4.2 UR1 11-4940-00168 Nuvox 4.0 09-4940-00085

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11 Provider Status MSA Member Level MiVB

OMNI Access 6.0 14-4940-00324 OneXS 6.0 13-4940-00264 OneConnect Globalive 7.0 14-4940-00346 OpenIP 5.0 11-4940-00186 Orange 5.0

Paetec - Genband PRE

4.0 08-4940-00038

Paetec - Broadsoft 4.1 08-4940-00035

Paetec - Lucent PRE _4.0 08-4940-00009

Parlance MDP _SP17.0 15-4940-00378

Polycom - DMA 6.0 13-4940-00245

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MSA Member

Level

MiVB

Private Mobility 7.0 14-4940-00331 QSC 6.0 13-4940-00240 QSC IPfonie Extented Connect 6.0 SP2 14-4940-00317 Radio Access 4.1 12-4940-00191 Redworks 7.0 15-4940-00367 RGTS 6.0 13-4940-00261 Rogers 6.0 SP1 13-4940-00278_2 Saddleback 5.0 13-4940-00230 SFR MDP 7.0 14-4940-00321 Shaw 6.0 13-4940-00260 Skype for Business 4.1 10-4940-00120 Spark 7.0 SP1 15-4940-00390

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13 Provider Status MSA Member Level MiVB

Speakup (Netherlands) 7.0 SP1 15-4940-00379 Sprint (Tango) MDP 4.2 11-4940-00182_2 SYNETY Group MDP _SP17.0 15-4940-00369 T-Mobile (Netherlands) 7.0 PR1 14-4940-00344 TalkTalk Business (Opal) 7.0 SP1 PR2 10-4940-00147_3 TDS Telecom MDP _SP36.0 14-4940-00314 Telappliant 4.0 09-4940-00080 Tele2 7.0 SP1 15-4940-00359 Telecom Argentina 4.0 09-4940-00088 Telepacific 4.0 09-4940-00090 Telnet Worldwide 6.0 12-4940-00218_2

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MSA Member

Level

MiVB

Telenet 5.0 13-4940-00276 Telstra 4.0 TESA PRE 4.0 ThinkTel 6.0 SP1 12-4940-00197_2 Threshold 4.1 UR1 10-4940-00131 Threshold without firewall 4.1 UR1 10-4940-00138 Time Warner (TW Telecom) 6.0 SP1 13-4940-00285_2

Time Warner Cable MDP _SP17.0 15-4940-00363

Tipicall MDP 6.0 13-4940-00265

Toledo Telecom 5.0 13-4940-00239

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15 Provider Status MSA Member Level MiVB

TW Telecom 4.2 SP1 13-4940-00248 UPC PRE _4.0 10-4940-00110_2 Updata Infrastructure 6.0 SP3 14-4940-00297_3 VC3 7.0 15-4940-00381 VeePee 6.0 12-4940-00188_2 Verizon 4.2 SP1 Viatel PRE 4.0 08-4940-00026 Videotron MDP 7.2 15-4940-00411 Virgin Media 6.0 SP2 12-4940-00216_2 Vitacost 4.1 10-4940-00125 Vocal Networks 4.1 UR1 10-4940-00140

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MSA Member

Level

MiVB

Vodafone (Germany) 6.0 14-4940-00290_2 Vodafone (Netherlands) 6.0 13-4940-00263 Voiceflex 4.0 09-4940-00063_2 Voicepulse 4.2 SP1 11-5159-00077 VoiceHost 6.0 SP1 13-4940-00284 Vono PRE 4.0 Vosky PRE 4.0 09-5159-00048

Voxalis (UK) PRE _4.0 08-4940-00013

Voxox 7.0 14-4940-00325_2

WCI 4.0

UR2 10-4940-00101

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17 Provider Status MSA Member Level MiVB

Windstream 6.0 SP1 10-4940-00102_3 Windstream-Nuvox 4.2 09-4940-00085_2 XO Communications _MDP _7.1 _{10-4940-00105_3} XRC 7.1 15-4940-00406 Zeelandnet 7.0 14-4940-00349 Zen Internet 6.0 SP3 14-4940-00303 Ziggo 6.0 SP2 14-4940-00312

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MiVoice Business SIP Devices

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MiVB

Rel Status

MSA Member

Level

Config Guide

Aastra 480i PRE

4.0 Mitel 08-5159-00003

Aastra 6730i 6.0 SP2 Mitel 14-4940-00293

Aastra 68xx 6.0 SP2 Mitel 14-4940-00302_3

Aastra SIP DECT 7.0 SP1 Mitel 14-4940-00309

AEI SGR-2806 5 13-4940-00249 Alcatel/ Lucent 7342 ISAM PRE 4.0 08-4940-00023 Algo 8028 5.0 SP1 12-4940-00207 Algo 8180 5.0 SP1 12-4940-00219

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SIP Devices Model MiVB

Rel Status MSA Member Level Config Guide Android 3CXPhone 4.2 11-4940-00165 Android TelnaSIP 4.2 11-4940-00164 Apple iPhone iSIP 4.1 10-4940-00127 Ascom i75 4.1 MSP 08-5159-00025_2 Ascom I62 6.0 SP3 MSP 10-4940-00152_3 Ascom IP-DECT 7.0 MSP 15-4940-00374 Ascom Myco R1 7.0 MSP 15-4940-00374 Avaya 46XX 5.0 SP1 12-4940-00217 Avaya 9620C 6.0 SP1 14-4940-00287

Azacast GE-202A 4 UR1 10-4940-00128

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SIP Devices Model MiVB Rel Status MSA Member Level Config Guide CapX Nokia 4.2 13-4940-00256 Cisco 7941 4 09-5159-00051 Cisco 7960 4 09-5159-00052 Cisco 7970 PRE 4.0 09-5159-00037 Cisco SPA509G 7.1 15-4940-00393

Crestron VOIP Panel 4.1 10-4940-00122

Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P 6.0 13-4940-00251

CounterPath Bria PRE

4.0 08-4940-00025

CounterPath Bria 6 SP3 14-4940-00326

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SIP Devices Model MiVB

Rel Status

MSA Member

Level

Config Guide

CounterPath Bria iPhone 4.2 SP2 11-4940-00181

CounterPath Eyebeam PRE _4.0 09-5159-00047

Cyberdata VOIP Intercom 4.2 SP2 PR1 11-4940-00185 Cyberdata 010844 VOIP Speaker PRE 4.0 09-5159-00034 Emcom IP6000 7.0 14-4940-00347 FernTel Watertight 5 12-4940-00190 Fijowave Business DECT 7.0 SP1 MSP 15-4940-00388 Gai-tronics Rugged VOIP 4 09-4940-00089 Gtek MIP-200 WiFi PRE 4.0 08-5159-00031 Grandstream BT 200 PRE 4.0 08-5159-00007 Grandstream GXP2000 PRE 4.0 08-5159-00016

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SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Inn-Phone D720 4.2 MDP 12-4940-00196 Linksys SPA122 6.0 13-4940-00257

NEC Phillips IP DECT 6.0 09-4940-00087_6

NEC Phillips IP DECT

(INT) 4 10-4940-00099

Nokia E71 PRE

4.0 08-5159-00027 Nortel 1120 4 09-5159-00057 Nortel 1220 4.2 10-4940-00154 Patton M-ATA-1A 6.0 13-4940-00246 Polycom Kirk 6000 PRE 4.0 08-5159-00026 Polycom HDX 4000 7 15-4940-00401 Polycom HDX 8000 6 13-4940-00243

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SIP Devices Model MiVB

Rel Status MSA Member Level Config Guide Polycom VVX 500 7.1 09-5159-00050_9 Polycom VVX 1500 6.0 SP1 09-5159-00050_7 Polycom SoundPoint IP 301 PRE 4.0 08-5159-00004 Polycom SoundPoint IP 320/330 4 09-4940-00069 Polycom SoundPoint IP 430 4 09-4940-00081 Polycom SoundPoint IP 501 PRE 4.0 08-5159-00024 Polycom SoundPoint IP 550 PRE 4.0 08-5159-00029 Polycom SoundPoint _{IP 560} 4 09-4940-00082 Polycom SoundPoint IP 601 PRE 4.0 08-5159-00022 Polycom SoundPoint IP 650 4 09-4940-00083 Polycom SoundPoint IP 670 4 09-4940-00084

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SIP Devices Model MiVB Rel Status MSA Member Level Config Guide Polycom Sound Station IP 4000 PRE 4.0 08-5159-00001 Polycom Sound Station IP 5000 4.1 10-4940-00113_2 Polycom Sound Station IP 6000 4 08-5159-00021_3 Polycom Sound Station IP 7000 4.1 08-5159-00020_4 Polycom Spectralink 8002 PRE 4.0 MSP 08-5159-00019_2 Polycom Spectralink 8020/8030 4.1 UR1 MSP 08-5159-00018_7 Polycom Spectralink 8450 4.2 UR2 MSP 11-4940-00176 Radio Access SIP 4.2 SP2 12-4940-00191 RTX RTX DECT PRE 4.0 09-5159-00045 Siemens C470 PRE 4.0 09-5159-00040 Speakerbus iTurret 6.0 SP1 MDP 13-4940-00280

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SIP Devices Model MiVB

Rel Status MSA Member Level Config Guide Snom 300 4.1 10-4940-00136 Talkaphone VOIP-500 7.0 SP1 MDP 14-4940-00342 Teledex iPhone Series 7.1 MDP Teledex ND2210S 4 MDP 08-5159-00002_5 Teledex NDC9210S 4 MDP 09-4940-00070 Teledex LD4210S 4 MDP 09-4940-00071 Teledex (Cetis) 3300 IP PRE 4.0 MDP 08-4940-00028_7 Teledex (Cetis) 9600 IP PRE 4.0 MDP 09-4940-00053_3 Teledex (Cetis) 3300, 3302, 9600, 9602 5.0 SP1 MDP 10-5159-00058_2 Teo TSG-6 5.0 13-4940-00227 Thomson ST2022 4 09-4940-00094

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SIP Devices Model MiVB Rel Status MSA Member Level Config Guide

Ubiquiti Unifi VOIP 7.1 15-4940-00402

UT Starcom F1000G PRE _4.0 08-5159-00009 VTech S2420 PRE 4.0 MDP 11-4940-00178_2 Windows Mobile 6.1 PRE 4.0 08-5159-00030

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SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVB

Rel Status

MSA Member

Level

Config Guide

Audiocodes Mediant 1000 (lineside) 7 MSP 08-5159-00005_3

Audiocodes Mediant 1000 (trunk

side) 7 MSP 08-5159-00017_3

Audiocodes Mediant 1000 (SBC) 7 MSP 14-4940-00333

Audiocodes MP118 (lineside) 7 MSP 08-5159-00006_4

Audiocodes MP118 (trunkside) 7 MSP 08-5159-00015_4

Allied Telesis AT-RG-163SH PRE 4.0 09-4940-00061

Citel Portico TVA PRE 4.0 08-4940-00033

Cisco ATA 186 4.1 UR1 10-4940-00130

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Gateway Model MiVB Rel Status MSA Member Level Config Guide

Linksys SPA8000 (trunkside) PRE 4.0 09-5159-00036

Linksys SPA2102 4 08-5159-00010_2

Media 5

Mediatrix 1100 Series (trunkside) PRE 4.0 MDP 08-4940-00011

Media 5

Mediatrix 3000 Series 7.0 MDP 15-4940-00380

Media 5

Mediatrix 4100 Series (lineside) PRE 4.0 MDP 08-5159-00011

Media 5

Mediatrix 4100 Series (trunkside) PRE 4.0 MDP 08-4940-00042

Mitel TA7102i (Mediatrix 4102) 7.0 SP1 15-4940-00370

Mitel TA7104i (Mediatrix _C710) 7.0 SP1 15-4940-00371_3

Multitech MVP210 (lineside) PRE 4.0 08-5159-00023

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Vendor Product Ver MiVB

Rel Status

MSA Member

OpenText RightFax 10.5 5 09-4940-00074_3 Ricoh Aficio MP C 5000 5 09-4940-00077 Sagem Interstar XMedius Fax Server 5.5 6.0.0. 131 PRE 4.0 MDP 09-4940-00047 SLIT NovaCOM 4562-4.1 5.0 SP1 12-4940-00198

Speakerbus iCS Server 2.101

.2.0 6.0 SP1 MDP 13-4940-00280 Syntellect (Enghouse) Customer Interaction Managemen t 8.0 PRC 02, Build 1801 5.0 MDP 12-5159-00079_2 TigerTMS/ Innovation InnLine IP 3.1.4 6.0 SP3 Mitel 09-5159-00049_5 TigerTMS/ Innovation iCharge & iConnect 50.0. 6 7.0 SP1 Mitel 15-4940-00361

Voice4Net EPBX and

EBS Server

5.0

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Vendor Product Ver MiVB

Rel Status

MSA Member

Voxco PRONTO Dialer 1.10 6.0 13-4940-00236 Wesley Clover VTAP 2.0.4 ₅ MDP 09-4940-00095

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35

Enterprise SIP Servers for MiVoice Business

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.

Vendor Vendor Product Version MiVB Rel Status

MSA Member Level

Config Guide

Asterisk 1.2 7.0 06-5160-00002

Avaya 4.5 PRE

4.0 10-4940-00111

Broadsoft Rel 13 PRE

4.0 MDP 08-4940-00010 Broadsoft Rel 14 SP7 PRE 4.0 MDP 08-4940-00010 Cisco Call Manager PRE 4.0 09-4940-00068_3 Genband C20-A2-S3 5.0 SP1 10-4940-00155_2 Huawei 7.1 UR2 07-4940-00003

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Vendor Vendor Product Version MiVB Rel Status

Config Guide

Metaswitch 8.3 7.0

SP1 15-4940-00360

Mitel 5000 6.0 Mitel 09-5159-00038_6

Mitel _ONEMX- 6.0 Mitel 14-4940-00352

Mitel MiV 5000 7.0 Mitel 15-4940-00365 Nortel BCM 50 4.1 UR1 10-4940-00135 Nortel CS1K 4 UR2 10-4940-00119 Nortel CS2K SN09 PRE 4.0 N/A

Toshiba CIX 100 4 UR2 10-4940-00108

MiVoice Business API Compatibility

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Vendor Product MSA Member Level

Product Certification

Status

MiVB Rel Product Rel Config Guide

AVST CallXpress MDP 6.0.SP1 8.5 Build

655 13-4940-00271_2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution MDP PRE 4.0 Recorder 2.5.0, SRC 1.0.22 Contact MSA ([email protected])

dvsAnalytics, Inc. Encore (for Mitel 3300) MDP

MCD 4.0 SRC 1.0.27

2.2.5 Contact MSA

([email protected])

ESTOS ECSTA Middleware MPP 5.0 SP1 12-4940-00211

Hansen Software Corporation CASH+ V3.0 N/A

Interalia, Inc. iProMOH,Conference

Bridge 800, SBX/XMU+ PRE 4.0

V.3.53, V1.3, V1.32, V6.82 Contact MSA ([email protected])

Komutel SIT Mitel - PC Attendant

Console MDP PRE 4.0 2293

Contact MSA ([email protected])

Martello MarWatch MPP 6.0 4.6.1 13-4940-00253

Netcall Liberty Telephone

Platform MDP 7.0 2.4 14-4940-00338

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Vendor Product MSA Member Level

Status

OAISYS Talkument (for Mitel

3300) Mitel MCD PRE 4.0 MBG 6.1.6 6.1.1226 11-5159-00067

OAISYS Tracer (for Mitel 3300) Mitel

MCD PRE 4.0

MBG 6.1.6

6.1.1226

11-5159-00067

prairieFyre Software Inc. Integrated Voice

Response (IVR) Mitel N/A

prairieFyre Software Inc. Outbound Preview Dialer Mitel N/A

Redbox Recorders Recorder MSP

MCD 6.0 SP3 MBG 8.0.17

3B Build 423 11-5159-00072_4

Resource Software International Ltd. (RSI)

Shadow CMS Enterprise

V4.1 MDP N/A

Telstrat Engage Recorder MDP 6.0 SP1 3.6.2 13-4940-00281

Trisys, Inc. Tapit Call Accounting N/A

Trisys, Inc. Tapit Nova N/A

Verint Systems, Inc. Audiolog 4 for

3300/MCD & SRC MDP

MCD 4.1

SRC 2.2 4 SP4

Voice Print International Inc. Activ! Voice (for Mitel

3300) PRE 4.0, SRC 1.0.22 4.X Contact MSA ([email protected])

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39

Vendor Product MSA Member Level

Status

Weston Digital Symphony Call

Recorder MDP 7.0 7.1 14-4940-00343

Xarios Call Recorder MSP

MCD PRE 4.0 MBG 6.0

2.0 11-5159-00064

Xarios Application Server V2.1 MSP MCD PRE _4.0 2.1.1416.1 Contact MSA

([email protected])

Xarios Phone Integrator V2.1 MSP MCD PRE _4.0 2.1.1415.2 Contact MSA

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MiVoice Office 250 Certifications

These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification.

MiVoice Office SIP Compatibility

The following list the SIP Interops that have been completed on MiVoice Office.

SIP Trunking Service Providers

Following is a list of Certified SIP Service Providers in Alphabetical order.

Provider Status

MSA Member

Level

Accessline 5.0 09-5159-00044_2 AT&T Flexreach 5.1 13-4940-00225 AT&T Flexreach with MBG 6.0 13-4940-00232_2 BabyTel 6.0 15-4940-00382 BandTel 3.1 NA Broadview MSP 6.0 13-4940-00233

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41

MSA Member

Level

Broadvox 5.0 09-4940-00078_2 BT Wholesale 6.0 SP3 15-4940-00387 BT Wholesale (WSIPT) and Global Services 6.0 SP3 15-4940-00397 Century Link 6.0 SP1 15-4940-00408 Earthlink 5.0 11-4940-00180 Engin 6.0 SP1 14-4940-00332 Frontier 5.1 PR3 12-4940-00210 Fuse3 4.0 11-4940-00163 G12 MDP 6.0 SP3 15-4940-00398 Gamma 5.1 09-5159-00043_2 Global Crossing 5.0 11-4940-00173

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Provider Status

MSA Member

Level

HIPCOM MDP 4.0 10-4940-00132_2

Integra 4.0 10-4940-00149

Level 3 5 12-4940-00194

Mitel NetSolutions Mitel Variou

s MTS Allstream 5 09-4940-00096_3 MTS Allstream w/MBG via MPLS 6.0 SP2 15-4940-00357 MTS Allstream (no MBG) 6.0 SP1 14-4940-00340 MTS Allstream wo/MBG via MPLS 6.0 SP1 15-4940-00358 nexVortex MDP 6.0 SP3 15-4940-00410 Paetec - Broadsoft 4.0 10-4940-00112_3 TalkTalk Business (Opal) 4.0 10-4940-00148

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43

MSA Member

Level

Telstra 6.0 13-4940-00268 Time Warner (TW Telecom) 6.0 14-4940-00288 Time Warner Cable MDP 6.0 SP2 15-4940-00364 Voiceflex 3.1 09-5159-00042 WCI 3.2 10.4940-00101 Windstream 6.0 10-4940-00103_2 Windstream/Nuvox 4.0 10-4940-00150 XO Communications _MDP _6.0 _{10-4940-00106_3}

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SIP Devices

Following is a list of Certified SIP Endpoints in Alphabetical order.

SIP Devices Model MiVO

Rel Status MSA Member Level Config Guide Algo 8180 5.1 11-4940-00166_4 Algo 8028 5.0 12-4940-00208_3 Ascom IP DECT 6.0 MSP 14-4940-00311 Ascom I62 6.0 MSP 14-4940-00310 Aastra 67xx 6.0 Mitel 14-4940-00301 Aastra 68xx 6.0 Mitel 14-4940-00305 Aastra SIP DECT 6.0 Mitel 14-4940-00308 Citel Portico 5.0 11-5159-00076_3

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45

SIP Devices Model MiVO

Rel Status MSA Member Level Config Guide CounterPath Bria (MAC) 5 12-4940-00199_3

CounterPath X-Lite _(Win) 5.1 11-5159-00075_4

CounterPath X-Lite (MAC) 5.1 12-4940-00206_3 Linksys SPA122 5.1 SP4 13-4940-00258_3 Polycom Sound Station IP 5000 4.0 11-4940-00157 Polycom Sound Station IP 7000 4.0 11-4940-00158_3 Polycom 8020/803 0 5.0 11-5159-00068_4 Polycom Spectralink 8450 5.0 MSP 11-4940-00177_3

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SIP Gateways

Following is a list of Certified SIP Gateways in Alphabetical order.

Gateway Model MiVO Rel Status

MSA Member Level Config Guide Audiocodes MP118 6.0 MSP 10-4940-00114_3 Linksys SPA2102 4.0 10-4940-00144_3 Media 5 Mediatrix 3XXX Series MDP Media 5 Mediatrix 4100 series 4.0 MDP 10-4940-00145_3 Mitel TA7102i (Mediatrix 4102) 6.0 SP2 Mitel 15-4940-00373 Mitel TA7104i (Mediatrix C710) 6.0 SP2 Mitel 15-4940-00372_2 VOPTech VG1042 5 11-5156-00070

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47

SIP Firewall / Enterprise Session Border Controller

Following is a list of Certified SIP Firewalls in Alphabetical order.

Vendor Product

Version MiVO Rel Status

Config Guide Mitel Multi-Protocol Border Gateway (MBG)

5.0 Mitel Refer to service/device

specific reference guide

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SIP Applications and Servers

Following is a list of Certified SIP applications in Alphabetical order.

Vendor Product Version Status MSA Member

Benbria BlazeCast Paging Benbria BlazeCast Paging Server T6.1.4 MPP 14-4940-00328

GFI GFI FaxMaker

15.0 5.1 12-4940-00224

Voice4Net ePBX and

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49

Enterprise SIP Servers

Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above.

Vendor Vendor Product Version MiVO Rel Status MSA Member

Level Comment Config Guide

Aastra A400 6.0 Mitel Trunkside 14-4940-00341

Broadsoft 20 SP1 6.0 MDP Trunkside integration 14-4940-00335

Metaswitch 7.3 5.0 Trunkside integration 11-4940-00184

Mitel 3300

Rel 10 3.2 Mitel Trunkside integration 09-5159-00038

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MiVoice Office OAI Compatibility

The following list the OAI Interops that have been completed on MiVoice Office.

Vendor Product MSA Member Level Product Certification Status

MiVO Rel Product

Hansen Software

Corporation CASH+ V3.0 N/A

OAISYS Tracer/Talkument Mitel 4.0 6.2.1230 11-5159-00066

Trisys, Inc. Tapit Nova N/A

Trisys, Inc. Tapit Call Accounting N/A

Xarios Ltd. Xarios Application Server

V2 - U.S. & UK MSP

3.1 /3.2 2.0.1.0b /2.1.1416.1

Xarios Ltd. Campaign Manager MSP 3.2 3.0.1692.1

Xarios Ltd. Xarios Phone Manage MSP 6.0 4.0 _{([email protected])}Contact MSA

Xarios Ltd. Xarios Dialer - U.S. MSP _{([email protected])}Contact MSA

Xarios Ltd.

Xarios Call Recorder - Express, Professional &

Team Leader

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51 Vendor Product MSA Member Level Product Certification Status

MiVO Rel Product

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MiVoice Office 400 Certifications

Certified Applications

Alarm Server

Asperi GmbH: MAS-L Alarm Server

MAS-L (Message Application Server) monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.

Version Status Mitel Product

Version Languages Region Date

v3.0

♦

MQT MiVoice Office 400 R3.1

DE, EN

AT, CH 2014-09-26

ATT: AMX Alarm Server

The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.

Version Status Mitel Product

Version Languages

Region Date

11.5

♦

DE, EN, FR, IT CH

2014-06-30

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53

Alarm System CD-TOC and eOperating System CLE-270 provide the functionality of a Web based building surveillance system, that can be extended with digital and analog inputs and outputs as well as interfaces (TCP/IP or serial). With the integrated clock timer buildings can be operated fully automatically. Incoming alarms can be read either on the browser user interface or on the touch panel. Over the ATAS interface the alarms can be transmitted to the Aastra 400 and displayed on the DECT devices. These interfaces can also receive and interpret key commands from the DECT devices.

Version Status Mitel Product

Version

Languages Region

Date

v2.5

♦

MQT MiVoice Office 400

R2.1

DE, EN, FR

CH

2013-08-08

Beralarm: B600 / B700 Alarm Server

The Beralarm Alarm Server B600 / B700 provides the functionality connecting physical contact entries, ESPA 4.4.4 or KNX based 3rd party equipment like nurse call, dementia, fire alarm and control systems, logging, analyzing and signalling occurring events to system terminals of the IntelliGate IP PBX, handling alarm escalation scenarios and fully supporting the Aastra 160 Safeguard and DECT location features.

Version Status Mitel Product

Version

Language

Region

Date

7.0

♦

MCT MiVoice Office 400

R4.0

DE, EN, FR, IT

global 2015-08-06

7.0

♦

MCT MiVoice Office 400

R3.2

DE, EN, FR, IT global 2015-05-07

INAX: ixArma Alarm Server

ixArma monitors contacts, RS232-interfaces (ESPA, Line Protocol and approximately 120 further protocols), XML and E-Mail for alert acceptance, enable interpretation, adaptation and processing of alerts, use alarm plans to allocate, control and monitor the distribution of

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alerts and distribute alarms to different alarm receivers, such as system terminals, DECT-users, IP-users. Moreover, there is the possibility to send alerts via E-Mail and GSM-SMS.

Version Status Mitel Product

3.0

DE, EN, ES, FR, IT, NL CH

2015-04-07

NewPhone: Sirio Alarm Server

Sirio is a modular Alarm-Server and provides Alarming, Recording, Localizing, Voicemail, Interactive Voice Response (IVR), Auto Attendant, Fax and customized functionalities.

Version Status Mitel Product

1.11

♦

DE, EN, IT CH

2013-05-06

NovaLink: NovaAlert Alarm Server

NovaAlert is a powerful alarm, evacuation and information server. Each alarm, fault and information message is processed quickly and accurately and transmitted via all established media (incl. VoIP) to the responsible person or group.

Version Status Mitel Product

Version Languages

Region Date

9.8

♦

2014-09-26

Telecom: Jordaan Universal Messaging Server

Universal Messaging Server provides the functionality to send text messages to terminals that are received from various sources as inputs, espa444, SOS or man down from portable handsets. Also there are some handlers to send group messages, log all actions and to monitor the RFP’s.

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1.1

♦

MQT MiVoice Office 400 R3.1

EN, NL

NL

2014-07.31

Tyco: Medical 800 Nurse Call System

ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.

Version Status Mitel Product

1.00c

♦

DE, EN

CH

2012-06-15

Auto Attendant and IVR

New Voice: MobiCall Alarm Server

Version Status Mitel Product

Version Languages

Region Date

8.0

♦

2015-04-07

NewPhone: Sirio Alarm Server

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57

Version Status Mitel Product

Languages

Region Date

1.43

♦

MQT MiVoice Office 400 R3.2 SP1, R4.0 DE, EN, FR, TK CH

2015-07-02

Voxtron: Communication Center

Voxtron Communication Center is a multimedia customer interaction solution addressing the needs of SMEs. It offers a web-based easy-to-use central configuration and administration interface and enables a company to interact quickly with its customers via voice, email, fax, chat and SMS.

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Restrictions on integration with MiVoice Office 400: The VCC client shows minor limitations in call control, call monitoring and call logging. For further details please refer to the corresponding test report.

Version Status Mitel Product

Version

Languages

Region Date

11

♦

MQT MiVoice Office 400

R3.0

diverse

BE

2014-06-19

CTI and Dialer

C4B: XPhone CTI

XPhone provides the following components:

 XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves commu-nication and enables efficient workflows for everyday business tasks

 XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging

 XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data

Version Status Mitel Product

Version Languages

Region Date

4.4.4

♦

DE, EN, ES, FR, IT, PT CH

2013-01-23

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61

CAESAR is a platform providing Unified Messaging and CTI functionality handling voice, voicemail, FAX, SMS and WAP, FAX polling - completing it with CTI, contact center and attendant (switchboard) functionality.

Other components, which are supported by CAESAR (e.g. contact center, attendant), have not been tested together with Mitel's communication systems and are not included within these Qualifications.

Version Status Mitel Product

Version

Languages

Region

Date

10.7

♦

DE

2013-07-23

Datatal: Flexi Presentity

Flexi Presentity provides Voice enabled absent information with integrated Voice Mail, integrated functions for presence and absence, CTI, MWI, E-mail and SMS, graphic interface for all users (web and client) and administrator (web), Auto Attendant (DTMF), Statistic, Multi Custom, Multi Language and Schedule, Automatic update of voice files for user names, integrated Fax Function – Fax2Mail and Mail2Fax, integrated Automatic Speech Recognition (ASR) – Operator and Presence and integrated Tele Conference.

Version Status Mitel Product

Version Languages

Region Date

5.9

♦

DK, EN, NO, SE SE

2014-06-13

Estos: Mitel BusinessCTI

(OEM Version of Estos ProCall Enterprise)

MBC-E is a CTI and UC solution for all Mitel CS, increasing the effectiveness and efficiency of the users. Further information can be found here.

Due to the market demands our main regional focus is on the German-speaking market (Germany, Switzerland and Austria), but MBC-E could on short notice be offered in other regional markets. Please contact PLM, if you're interested in introducing this application in other regional markets

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Version Status Mitel Product

Version

Language

Region

Date

5.0

♦

MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT

global 2015-10-15

Recording Solutions

Jusan: Recall IP Recording

Jusan's Recall IP provides recording and storage of telephone calls made via IP extensions of Aastra’s IP telephone systems. Product is based on a client-server architecture with Windows based software applications, SQL database and CTI technology. It is a feature rich, high performance device, which provides the customer with a reliable, scalable and markedly usable call recording solution including also real-time call monitoring and listening.

Version Status Mitel Product

5

♦

ES

2013-11-07

NewPhone: Sirio Alarm Server

Version Status Mitel Product

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63

Tollring: Call Recorder

The Tollring Call Recorder provides call recording functionality within an integrated solution with the Aastra 400. The users is able to instantly see much more detail associated to the call recording including Contact Name and CLI, Extension Numbers that have

participated and DDI called. This level of information is automatically updated and read from the database which means there is no need to update tables on the call recording server making the system fully integrated with the Aastra 400. As soon as the Aastra 400 directory is updated, the call recorder data is updated in real time making call recording searching and evaluation simple with 100% accuracy.

Version Status Mitel Product

2.1

♦

MQT MiVoice Office 400 R1.x, R2.x EN

UK

2013-02-07

UC and UCC

C4B: XPhone CTI

XPhone provides the following components:

 XPhone Express 2011 is a cost effective and high-performance CTI software solution for small firms and offices. It improves commu-nication and enables efficient workflows for everyday business tasks

 XPhone Unified Communications 2011 is a complete UC solution which allows users to communicate efficiently at the office and on the road using services such as CTI, presence, contact access, fax, voicemail and text messaging

 XPhone Virtual Directory 2011 is a directory service for centralized access via LDAP enabled applications & devices to distributed contact data

Version

Language

Region

Date

5.0

♦

MAT MiVoice Office 400 R3.x, R4.x DE, EN, FR, IT

global 2015-10-15

Unified Messaging Systems (UMS)

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65

Version Status Mitel Product

10.7

♦

DE

2013-07-23

Certified Devices

Door interfaces

2N Telekommunikace: Helios

Helios IP Door Interface provides IP video telephony features and access control functionality. Four different variants are available:

 Helios IP Vario

 Helios IP Uni

 Helios IP Safety

 Helios IP Force

Known Restrictions: BluStar for PC as well as BluStar for iPad/iPhone Helios IP can only be used in audio mode (no video), while 8000i also supports video.

Version Status Mitel Product

Version

Language

Region

Date

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Alphatech

The Slim DoorPhone provides an analogue door interface.

All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.

Version Status Mitel Product

Version Languages

Region Date

3.4

♦

DE, EN, FR, IT CH

2014-02-24

TCS AG: different Audio and Video Door Interfaces

These door intercoms perfectly combine the most advanced technology with a unique design. TKI 12 The TKI 12 is a variable communication system supporting voice

IPVPUK0x The IPVPUK0x is a variable communication system supporting both voice and video transmission in an IP environment using the SIP protocol.

FBI6101 The FBI6101 is a variable communication system

All door intercoms are ideal products for any door communication environment and can be used for the home or office, and thanks to its many accessories, such as the display, card reader, attendance system, and keypad, it offers a broad range of uses.

Version

Status Mitel Product

Version Languages

Region Date

TKI 12 1.0

♦

DE, EN, FR, IT CH

2014-08-22

IPVPUK0x 1.7

♦

DE, EN, FR, IT CH

2014-08-22

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67

Headsets

GN NetCom (Jabra): headsets

Status Mitel Product

GN NetCom Product

Region

Date

♦

MAT

Mitel Soft Phone

BluStar

Jabra Pro 930 Duo, Jabra Stealth UC

Jabra Biz 2400 II UC CC and uC BT

Jabra Speak 810 UC

global

2015-09-30

♦

MAT Mitel BluStar

UC Voice series, Speak 510+ UC,

Pro 9400 series, Pro 930 and 935,

Go 6470, Motion UC, Motion Office,

Evolve series

global

2015-09-30

♦

MAT

Mitel 5370, 5380, 6865,

6867, 6869, 6735, 6737,

6739, 6755, 6757, 6773,

6775, 7434, 7444

Jabra Pro 9400 series, Pro 920 and

925, Go 6470 and Motion Office

global 2015-09-30

Plantronics: Headsets

Plantronics has considered breakthroughs in audio technology as the daily business. They pioneered the lightweight headset, the mobile headset, noise-canceling technology and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications.

A wide range of Aastra terminals and soft phones has successfully been tested together with Plantronics devices. For further details please refer to the Compatibility Guide.

Status Mitel Product

Region

Date

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Certified Verticals

Healthcare

Tyco: Medical 800 Nurse Call System

ZETTLER Medicall 800 is a nurse call and care communication system based on LON bus and TCP/IP technology. It provides numerous call functions, direct communication options, different answer variants and interfaces to other electronic systems. These essential features of the Product help make care organizations more efficient while at the same time enhancing patient and personnel safety.

Version Status Mitel Product

1.00c

♦

MQT MiVoice Office 400 R2.x

DE, EN

CH

2012-06-15

PMS, Hospitality

Micros Fidelio: PMS

Micros® Fidelio provides Property Management Systems (PMS) using the Industry Standard protocol FIAS to integrate with different communication systems – and the FIAS interface is also supported by several other PMS providers.

 Suite8 PMS v8.8

 Opera Suite PMS v4.0 and v5.0

 Fidelio Front Office v6.2

 Fidelio Suite v7.1

Version Status Mitel Product

Version

Language

Region

Date

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MiVoice MX-ONE Certifications

Certified Applications

Alarm Server

ATT: AMX Alarm Server

The Alarm Management server (AMX) centralizes the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organization based on the respective scenario through different communication media.

Version Status Mitel Product

Version Languages

Region Date

4.0

♦

MQT MiVoice MX-ONE 5.0

DE, EN, FR, IT CH

2014-06-17

New Voice: MobiCall Alarm Server

Version Status Mitel Product

Version Languages

Region Date

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71

Auto Attendant and IVR

DATATAL: FLEXITID IVR

Flexi TID is an interactive voice-response (IVR) based booking system with Callback. Instead of setting an incoming call in a queue, the system automatically books a Callback time. The caller chooses a suitable Callback time, which is later initiated via a web interface by the called person.

Version Status Mitel Product

5.11

♦

SE, EN

SE

2015-09-15

5.7

♦

MQT MiVoice MX-ONE v4.1

SE

2012-03-22

NEW VOICE: MOBICALL ALARM SERVER

Version Status Mitel Product

Version Languages

Region Date

7.8

♦

2015-04-07

Automated Call Distribution

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CSC’s Embrace provides a solution for cost effective handling of customer interaction via relevant electronic channels such as telephony, chat, web, click to call, web forms, SMS, E-mail and Fax. Embrace presents the calls and transactions from above mentioned channels to the enterprise contact center in one universal and prioritized queue.

Version Status Mitel Product

7.0

♦

MQT MiVoice MX-ONE v4.1

EN, SE

SE

2011-06-29

Call Data Accounting

Dr. Ruff: OpenCount CDA

OpenCount is a full-featured Call Data Accounting and Billing system with branch extensions for hospitals, residences and public authorities.

While version 4.x was certified with different Mitel communication systems, version 5.0 has been OEM-ed and is c