INFORMATION TECHNOLOGY

Robert A. Riley, Vice President Information Technology Services

with assistance from

Robert J. Dillane, Director of Information Management Services David W. Shapiro, Director of Technical Services

Michael C. Zeigler, Director of Client Services

I

NFORMATION

T

ECHNOLOGY

S

ERVICES

2006-07 Annual Report

Personnel

 Stan Furmanak was hired in May to fill a new position, senior web programmer. Stan had served as systems and reference librarian since 1994 and is a long-time member of the web team, the ad hoc group responsible for the creation, maintenance and advancement of the College's web site.

 The number of positions in ITS increased to nine full-time administrative positions including the vice president, four full-time support staff positions, one part-time telecommunications technician (hired as needed) and about two dozen students.

 Todd Gamble’s title was changed to senior PC support specialist and Nate Tulli’s title was changed to PC support specialist.

 An organization chart for 2006-07 can be found in Appendix A.

 During 2006-07, members of ITS took advantage of the following opportunities for professional development as well as college and community service.

Led, participated in or provided support for the following: Datatel Users Group national meeting; Datatel executive forum; several technology web seminars; Staff Officers retreats; Board of Trustees meetings; New Trustee Orientation; New Faculty Orientation; adjunct faculty development session; Senior Send-Off; LVC Live; New Student Registration-Advising Days; training sessions for college faculty, adjuncts, administrators, support staff and students; presentation of LVC network operations center to Lebanon EMA; Palmyra Middle School Career Day.

Campus Committees: Committee on Information Technology and Services; Space

Utilization Committee; Digital Communications Program Advisory Committee; Web Policy & Planning Committee; Web Development Team; Middle States Periodic Review Report task group, and the Library Director Search Committee.

Facilities-Related Projects

NEW SCIENCE CENTER (NEIDIG-GARBER)– Awarded inside wiring project to Morefield Communications (subcontracted to FiberTech). The first phase of the wiring was completed in May 2007. Installed networking equipment and coordinated IT-related moves when biology and chemistry departments were moved within Neidig-Garber (twice: summer 2006 and spring 2007).

ITSOFFICE EXPANSION – Worked with Facilities and the architect (Bob Hoffman of Beers & Hoffman) in planning for an expansion of ITS into the northwest corner of the lower level of Lynch.

20-22SHERIDAN AVENUE – Completed wiring, phone, network and cable TV installations for 20-22 Sheridan Avenue to be used for student housing.

FIBER TO COLLEGE AVENUE – Installed fiber across College Avenue to serve properties there as well as on Maple Avenue.

HIGH-SPEED CONNECTIONS TO COLLEGE AVENUE PROPERTIES – Installed high-speed wiring (some copper, some fiber) to 118, 136, 138, 148 and 150 College Avenue properties. Completed wiring, phone, network and cable TV installations for 20-22 Sheridan Avenue to be used for student housing.

Information Technology Services: 2006-07 Annual Report

NEW RESIDENCE HALL (STANSON HALL)– Worked with architect and steering committee on design of new residence hall, and specified communications requirements to meet program needs defined by Student Affairs.

CARD ACCESS TO BUILDINGS – Implemented card access to exterior doors in Derickson and Silver

(completion of three-year project).

Academic Computing

TECHNOLOGY IN TEACHING – Took part in meetings organized by the Dean regarding use of technology in teaching. Reviewed existing technology-enhanced classrooms and faculty technology rooms.

TECHNOLOGY-ENHANCED CLASSROOMS – Added one technology-enhanced classroom with the addition of a fixed projector and “smart” connection panel by Media Services in Lynch 184. This design (the so-called Neidig-Garber model) assumes a faculty member will bring his / her laptop to the classroom and plug it into the smart panel for video and network connections. This brings the total number of technology-enhanced classrooms to 20 or 45% of all classrooms on campus (see Appendix B). BLACKBOARD – Use of Blackboard increased again this year (see Appendix B).

DIGITAL COMMUNICATIONS (DIGICOMM) – Completed first cycle of replacing the notebook computers of rising juniors in the DigiComm program. Notebooks collected, data transferred, and systems returned to the leasing company by established deadlines. Coordinated acquisition of Microsoft Developer Network Academic Alliance membership for DigiComm program.

Desktop/Laptop Computing

DESKTOP /LAPTOP COMPUTER STANDARDS – Reviewed Dell and Lenovo offerings (mid-year) and decided to stay with Dell for its configure-to-order capabilities and product value / reliability. Windows XP Professional remained the preferred operating system for PCs while MacOS X continued as the standard for Macintosh. (See Appendix C for a breakdown of college-owned computers by type and function.) Tested Windows Vista in early 2007 and concluded that Vista Business will become the standard in 2007-08. At the end of the 2006-07 academic year, the following were campus standards for Windows and Macintosh computers:

PCDESKTOP –OptiPlex 745 Ultra-Small-Form-Factor, Intel Core 2 Duo 1.86GHz; 2.0GB DDR2 Non-ECC

memory; 17" LCD flat panel all-in-one monitor; 80GB hard disk drive; USB 2-button optical mouse w/scroll; 8X DVD+/-RW; sound bar; 3-year NBD onsite warranty..

PCNOTEBOOK (STAFF)–Latitude D630, Intel Core 2 Duo 1.80GHz; 14.1" WXGA+ screen; 2.0GB SDRAM memory,; 128MB NVIDIA video graphics; 120GB hard disk drive; touchpad; USB 2 button optical mouse w/scroll; 90W AC adaptor; 8X DVD+/-RW; Intel 3945 WLAN (802.11a/g); 9-Cell/85 WHr Battery; 4-year NBD onsite warranty.

PCNOTEBOOK (DIGITAL COMMUNICATIONS PROGRAM)–Latitude D830, Intel Core 2 Duo 1.80GHz; 15.4" WSXGA+ screen; 2.0GB DDR2-667 SDRAM memory; 256MB NVIDIA video graphics; 120GB hard disk drive; touchpad; USB 2 button optical mouse w/scroll; 90W AC Adapter; 8X DVD+/-RW; Intel 3945 WLAN (802.11a/g), 9-Cell/85 WHr Primary Battery; 3-year NBD onsite, CompleteCare warranty.

MACINTOSH DESKTOP –iMac 17-inch; Intel Core 2 Duo 2.0GHz; Keyboard & Mighty Mouse + Mac OS X; SuperDrive 8X (DVD+R DL/DVD±RW/CD-RW); 2GB 667 DDR2 SDRAM - 2x1GB; 160GB Serial ATA hard drive, 3-year NBD onsite warranty.

MACINTOSH NOTEBOOK –MacBook Intel Core 2 Duo 2.16GHz; 13.3" wide-screen; 2GB 667 DDR2 SDRAM memory; 120GB hard disk drive; touchpad; SuperDrive 8x (DVD±R DL/DVD±RW/CD-RW); AirPort

PRINTER STANDARD – Continued to use the Dell w5300n for monochrome laser printing and the HP LaserJet 4650 for color laser printing.

SOFTWARE STANDARDS – The College's standard suite of applications continues to be Microsoft Office (Office XP Professional for Windows and Office X for Macs). Tested Office 2007 in early 2007 and after user input decided to make it the standard for 2007-08. The College’s standard web browsers are Microsoft Internet Explorer for Windows and Apple Safari for Macintosh. Other supported software includes Microsoft Outlook Express, Publisher, Visio and TeraTerm Pro for Windows and Entourage for Macintosh.

LAPTOP PROGRAM – Implemented a laptop program that provides full-time faculty and administrators the option to receive a laptop instead of a desktop when their college-provided computers are up for replacement.

CALL TRACKING /INVENTORY SOFTWARE –Completed data conversion and implementation of TrackIT!, a new call tracking and computer inventory system. We now have inventory tracking from purchase through installation as well as improved call tracking and reporting capabilities.

DIGITAL VIDEO – Participated in proof-of-concept testing for digital video recording, conversion, editing, and DVD authoring by faculty. Vista Ultimate will be installed on all faculty systems. Additional video editing and DVD authoring applications are being reviewed.

COMPUTER LEASING COMPANY – Began using Celtic Leasing for acquisitions of servers, desktops and laptops in the summer of 2006.

OTHER – Coordinated efforts related to changes in daylight savings time that took effect in 2007 and which affected Windows, MacOS and Office. This included campus-wide communications, user assistance, as well as group workshops and individual sessions to help users update their meetings.

Information Management Services

ACCESSLVC– Implemented WebAdvisor 3.0, a major, new release of the software that provides the foundation for AccessLVC. Changed AccessLVC’s method of authentication to LDAP thereby allowing users to login to AccessLVC with the same username and password used for all other LVC services. ADMISSIONS – Automated the processing of PLA scholarships. Built the e-mail portion of an automated process to track web responses to e-mail messages sent to prospective students.

ALUMNI/DEVELOPMENT – Made enhancements to the online honor roll of donors. Helped to implement Blackbaud Researchers Edge.

FINANCIAL AID – Assisted with the implementation of Alternative Loan Processing through e-courier (provided by AES). This allows Colleague to handle loans from different lenders and automatically transfer them to AES for processing.

REGISTRAR’S OFFICE – Began implementing tools for reporting using the SQL Server reporting database (see below).

COLLEAGUE RELEASE 18(R18)– Continued to prepare for the conversion to R18, currently scheduled for December 2007. Participated in numerous training sessions including several at the annual meeting of the Datatel User Group. Worked with Datatel to improve tools to convert and check computed columns. Continued work on conversion of computed columns, paragraphs and reports. We have developed many reports over the last 17 years and R18 requires all of them to be tested and many to be re-written at least in part. Continued adding tables in SQL Server to hold “live” data from Colleague for use in reporting (see below).

Information Technology Services: 2006-07 Annual Report

SQLSERVER AS COLLEAGUE REPORTING DATABASE – Expanded the exporting of real-time data from Colleague to SQL Server in support of both administrative reporting and portal needs. AR Statements are now generated from SQL Server using Crystal Reports. The Registrar’s Office is using Excel to access SQL Server for ad hoc reports. Began beta testing Data Orchestrator from Datatel as a potential supplement to our own process of moving data to SQLServer.

BENEFACTOR REPLACEMENT – Continued to work with a group of IT and Advancement staff members researching potential replacements for Benefactor (which Datatel is phasing out). The group has narrowed the number of viable alternatives and will be making a recommendation by January 2008. MYLVCPORTAL – Assisted with planning and implementation of MyLVC portal (see item below). Technical Services

SERVERS – Replaced Blackboard, AccessLVC, Print and Library servers. Added servers for Portal and DyKnow. Migrated AccessLVC to new server and configured it to use the standard LVC username and password. Completely rewired both server racks including power, KVM and Cat6 cables. NETWORK – Installed wireless bridge between Heilman and Rohland to improve network service to Facilities Services. Installed fiber connections to Friendship and 38/44 College Avenue. Completed fiber installation between Lynch and Blair to provide a redundant link that bypasses Humanities. Replaced old firewalls and VPN concentrators with Cisco ASA’s (security units). Upgraded core network wiring and rack, reducing number of racks from two to one.

WIRELESS NETWORK – Installed wireless network in Blair, Carnegie, Humanities, Kreiderheim, Miller and Zimmerman. Expanded the wireless network in Heilman to include the new gym. All major academic and administrative buildings are now wireless.

RESIDENCE HALL NETWORK (RESNET)– Implemented use of Campus Manager, a hardware and software solution to manage ResNet registration, remediation and security. Ninety-seven percent of resident students were connected to ResNet in the Fall of 2006 (see Appendix D).

INTERNET CONNECTION – Upgraded TelCove Internet connection from 10 Mbit to 20 Mbit.

NETWORK /DATA PROTECTION – Contracted with outside firm to conduct a vulnerability assessment on external access to the campus network and servers. Installed new auto-load tape device for backups. DISASTER RECOVERY PLAN – Completed update to the disaster recovery plan. Created and conducted tabletop exercise with ITS staff to test the disaster recovery plan under a possible disaster scenario. TELECOMMUNICATIONS – Signed one-year agreement with T-Mobile to wrap two dozen college cell phone accounts under one enterprise plan. Chose Morefield Communications to be the maintenance and support provider for the PBX and voicemail systems. Completed upgrade to T-Mobile’s wireless coverage in the basement of Mund.

PORTAL – Installed Academus portal software. Completed planning and began implementation of campus portal project (MyLVC) which included focus groups, design, development, advertising and content creation. Installed and configured new application providing access to personal and

department files via the web.

WEB – Created and deployed script to allow select offices to set up temporary guest network access.

Implemented script for alumni to request an LVC e-mail / network account. Began process of

accepting XML feeds from the Stelter planned giving website. Created and deployed process to send and track e-mails sent to prospective students by Admission. Moved student organization web sites from department server in computer science to college file server to make them easier to create and

OTHER – Installed 25 Gbit ports and switch in Lynch 181 for Digital Communications classes. Set up webcam for public viewing of progress on Neidig-Garber project. Initiated and implemented a plan to allow graduating seniors – starting with the Class of 2007 – ongoing access to LVC e-mail and file services.

Other

IBM-SPRINT – Decided not to pursue strategic partnership with IBM and Sprint after IBM pulled lead consultant from the project.

Information Technology Services: 2006-07 Annual Report

Information Technology Services

2006-07 Organization Chart

Number of Staff (FTE) in IT Services

Professional Staff Support Staff Vice President

IT Services (Bob Riley)

Director Client Services (Mike Zeigler)

Director, Information Management Services (Bob Dillane)

Director

Technical Services (Dave Shapiro) Client Services Coordinator

(Donna Brickley)

Senior PC Support Specialist (Todd Gamble) PC Support Specialist (Nate Tulli) Database Analyst/Programmer (Kent Harshman) Database Specialist (Angie Kinney) Student Interns

System Administration Assistant (Joy Albright)

Network Support Specialist (Matt Velazquez)

Student Network Assistant(s) Student

Lab & Clerical Assistants

Student PC Support Assistants

Student Backup Assistant(s)

Director Special Services (Walt Smith)

Senior Web Programmer (Stan Furmanak)

Telecommunications Specialist part-time (Henry Maurus)

43% 45% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Spring 2002 Spring 2003 Spring 2004 Spring 2005 Spring 2006 Spring 2007 Percent of Tech-Enhanced Classrooms

120 128 280 ₂₉₄ 1685 1767 0 200 400 600 800 1000 1200 1400 1600 1800 2000

Fall 2001 Fall 2002 Fall 2003 Fall 2004 Fall 2005 Fall 2006

Blackboard Use

Information Technology Services: 2006-07 Annual Report

June 2002 June 2003 June 2004 June 2005 June 2006 June 2007

Total Desktop/Laptop Devices

(** Not including DigiComm laptops)

263 265 187 191 177 185 0 50 100 150 200 250 300

June 2002 June 2003 June 2004 June 2005 June 2006 June 2007

Devices By User Classification

(** Not including DigiComm laptops)

Student Academic Administrative

514 535 113 106 0 100 200 300 400 500 600

June 2002 June 2003 June 2004 June 2005 June 2006 June 2007

Devices By Type

(** Not including DigiComm laptops)

1152 1181 0 200 400 600 800 1000 1200 1400

Fall 2001 Fall 2002 Fall 2003 Fall 2004 Fall 2005 Fall 2006

Number of Students on ResNet