CONTROL.
FLEXIBILITY.
PERFORMANCE.
01
WHY MACQUARIE TELECOM
FOR HOSTING.
CONTROL. FLEXIBILITY. PERFORMANCE.
At Macquarie Telecom, we deliver value to our customers that other providers cannot or will not offer. That's why for more than 13 years, some of the most demanding business and government organisations have trusted us to manage their business-critical cloud, colocation and hybrid hosting services.
WHAT MAKES US DIFFERENT?
End-to-end assurance
We offer a complete, integrated service combining enterprise-grade
infrastructure with hosting and telecommunications expertise. We manage the infrastructure, host your applications and deliver them securely and reliably over any network – all with full accountability from one point of contact.
Australian-based
Your information is stored securely in Australia to strict guidelines. You, and your customers, have full control over your data and are not subject to overseas privacy regulations. Less latency for your critical applications is another advantage.
END-TO-END ASSURANCE WITH FULL ACCOUNTABILITY FROM ONE POINT OF CONTACT.
“Macquarie Telecom is Australian-owned which is important for the
privacy of our clients.”
Secure and certified data centres
With some of the highest accreditations in Australia, our data centres offer exceptional physical and virtual security. Accreditations include
ISO27001:2006 and Defence Signals Directorate (DSD) Gateway. We were also recently awarded Frost and Sullivan Data Centre Provider of the Year – 2013.
Designed to be always on
Our data centres are designed to offer the very highest levels of availability, including 100% uptime for power and cooling at Intellicentre 2.
Multi-availability zones for disaster avoidance
Our geographically separate Intellicentre 1 and Intellicentre 2 data centres are connected by our own dedicated fibre networks, allowing us to offer a 100% Service Level Guarantee for replicated, active/active environments.
WE OFFER 100% UPTIME FOR POWER AND COOLING AT INTELLICENTRE 2.
OUR ONLINE PORTAL PUTS FULL VISIBILITY AND
CONTROL OF YOUR SERVICES AT YOUR FINGERTIPS.
“The security policies that Macquarie Telecom has in place, and
we have in place, mean it’s a very secure place to do business.
The infrastructure provided by Macquarie Telecom is up there
with the best.”
- Jonathon Williams, Marketing & Regional Sales, eCorner
“Macquarie Telecom is Australian-owned which is important for
the privacy of our clients.”
- Gavin Steinberg, Managing Director, Satori Group
“Over seven years, I struggle to think of a time it's been out.
Effectively, it's been 100% up. The quality of service has been
fantastic."
Conduct security patch management (manual, half-automated, automated).
Bundle solutions for improved management and monitoring.
Manage your account (permissions to view and manage solutions, billing, tickets etc).
Iron-clad Service Level Guarantees
Unlike many Service Level Agreements, our Service Level Guarantees offer a money back guarantee. The terms are absolutely clear so you know exactly what our commitments are.
24x7 access to expert support
Direct access to unified support through our Australian Hosting Management Centre is standard with all of our solutions. With the [CMND] integrated service model, our account executives and Tier III engineers work as one so you have a single touch point for fast resolution of issues.
Access to senior management
Our philosophy of Personal Accountable Service™ is taken seriously by all levels of Macquarie Telecom. You not only have full support from our technical experts and account executives; you can access our senior executives whenever you need to.
Guaranteed share of compute resources
Unlike other providers, we never over-subscribe our virtual data centre services. Your portion of allocated resources remains constant so you have consistent performance – no matter how much our other customers use. It also gives you the flexibility to increase virtual capacity without impacting our other users.
“From a technical and customer perspective, Macquarie Telecom
is without peer. They’re always available and more than happy
to answer our questions in a very thorough, professional and
timely manner.”
- Scott Manning, Chief Information Officer, Visual Sounds
YOU CAN ACCESS OUR SENIOR EXECUTIVES WHENEVER YOU NEED TO.
OUR SERVICE LEVEL
Fast, cost-efficient disaster recovery
LAUNCH Disaster Recovery is a disaster recovery solution that is application and hardware independent. The turnkey solution does not require consultancy or engineering, so it can be quickly deployed and scales easily. It offers you the flexibility to choose the level of responsiveness you want, and is one of the most cost-efficient solutions on the Australian market. It is also the fastest, offering a 5-minute Recovery Point Objective (RPO) and 30-minute Recovery Time Objective (RTO).
PCI compliant
Our hosting environment is PCI certified up to your private cloud. We can also help you with PCI DSS compliance through PCI auditing support, making it quicker, easier and more cost effective.
Superior firewall protection
With a dedicated virtual firewall, you're not using shared infrastructure so you're less likely to be affected by network attacks against other customers in our data centre.
Multi-vendor expertise
Our accreditations with leading technology vendors include VMware Enterprise Partner, Microsoft Gold Partner and Red Hat Advanced Hosting Partner.
Transparency
"There has not been a single outage that has affected the
environment during the hours that our customers needed to use
the service."
-Jason Mallia, Country Manager, Heiler Software
LAUNCH DISASTER RECOVERY OFFERS A 5-MINUTE
RECOVERY POINT OBJECTIVE AND 30-MINUTE RECOVERY TIME OBJECTIVE.
Flexibility
You have the flexibility to mix and match solutions to suit your requirements. These include:
Colocation: Secure hosting of your servers in our managed data centres. Use colocation with other cloud services for workload mobility or for an easy migration path to the cloud.
LAUNCH Virtual Data Centre: Provides shared infrastructure and compute resources for cost-efficiency with secure, virtual separation for your server environment. Control compute, network and storage resources via our management console, and scale up or down when you need.
LAUNCH Private Cloud: Gives you dedicated infrastructure and resources for extra security and performance. We manage the hosting environment, while you manage your operating systems and virtual machines.
LAUNCH Managed Dedicated Servers: Similar to LAUNCH Private Cloud, but we maintain and manage your virtual machines as well as your operating systems and dedicated servers.
Hybrid Hosting: Have any combination of colocation, private or shared infrastructure, with management to suit your requirements.
Complementary services
You can easily add extra services to our core solutions including:
Managed Security: A complete and integrated security solution, designed exclusively for business and government organisations backed by a 99.9% uptime Service Level Guarantee.
Managed Storage: Provides tiered storage using EMC's Fully Automated Storage Tiering (FAST) technology. We offer four storage tiers from 100 IOPS up to 8000 IOPS. Active data is stored on faster devices, and less active data on lower cost devices to deliver performance with economy. Disaster Recovery: A range of Disaster Recovery (DR) services to meet every
budget and objective, from Managed Backup and Restore through to replicating your site to our dedicated virtual DR facility.
ABOUT MACQUARIE TELECOM
Combining Australia’s largest, most secure and available hosting platform with a highly resilient business-only telecommunications network, Macquarie Telecom provides comprehensive as well as bespoke solutions for delivering applications, data and voice.
Our unique combination of hosting leadership and deep telecommunications expertise means that we can avoid the typical silos of responsibility, by offering an end-to-end integrated infrastructure as a service that both hosts
applications and delivers them to users located anywhere across an application aware network, including mobile.
Recently awarded the Frost and Sullivan Data Centre Service Provider of the Year 2013, our Intellicentre data centres offer colocation and secure managed hosting services to both local and international organisations including the Australian Federal Government. Our state-of-the-art facilities are engineered to world class standards supporting the highest level of accredited security and availability for mission critical application hosting, IT infrastructure, and intellectual assets.
We also offer businesses the ability to move from colocation right through to delivering a hybrid cloud solution for greater IT agility, long term scalability and commercial contract flexibility.
