InTACT
Shared Services Centre
ACT Department of Treasury
Quality Management System
Citrix Remote Access
Work Instructions
Contents
Introduction... 3
Purpose... 3
Scope ... 3
Roles and responsibilities ... 3
Instructions ... 4
1. Connecting Citrix Website ... 4
2. Entering username, password and pass Code ... 4
3. Accessing the Desktop using Citrix ... 5
4. Installing Native Citrix Web Client ... 6
5. Downloading Native Citrix Web Client from Citrix.com ...11
6. Installing Citrix Legacy Client on ACTGov laptops from Citrix.com ...14
7. Using a browser that is not Internet Explorer or using a Macintosh computer.17 8. Known Issue accessing Citrix Desktop...18
Enable ActiveX Control...18
Configuring Native Client...19
Introduction
Purpose
Citrix Remote Access service is a method of connecting to ACTGOV resources that provides remote connectivity to a number of different services including remote access to any application on the Citrix Presentation Server farm. The major aim of this service is to allow users to connect from a number of different platforms into ACTGOV using a secure One Time Pass Code system.
This document outlines the procedures for a client connecting to the Citrix Remote Access Service from a remote Computer.
Scope
End User – Connecting to the Citrix Remote Access Service from a Remote Computer Service Desk – Providing support to the client
Roles and responsibilities
Process Role Responsibilities Positions
Remote Client Follow these instructions in order
to connect via Citrix ACTGov Clients who are member of - CTX_SAM_PRIMARY_INTACT
Service Desk Providing support to client troubleshooting connectivity issues
Instructions
1. Connecting Citrix Website
Open Internet Explorer and enter the address https://access.act.gov.au into the address bar. This will display the following web page.
2. Entering username, password and pass Code
Enter your normal ACTGOV User name and Password. Then in the Pass Code box you need to enter the one-time code generated by your ACTGOV token. You simply need to press the button on the token to generate a code, which you type into the Pass Code box (ensure the token is up the right way – you should be able to read the word Vasco at the bottom of the screen).
3. Accessing the Desktop using Citrix
Click the ACT Government Desktop from the Application List to access Desktop through Citrix.
The native client will launch
When the following message pops up, click on OK
4. Installing Native Citrix Web Client
If you have never connected to Citrix Remote Access, the first time you connect to the
https://access.act.gov.au webpage, after you log onto the service, you will need to install Citrix Web Client required software (first time only).
If the message centre comes with warning “We are unable to detect the appropriate
client software on your computer to allow you to lunch your application.”
Click the second icon from right to “Click here to start the client detection and
download process.”
In the Client Status section, beside the Native Clients, click on Deploy
If it is already installed, the option will be blank.
Click in Save
Save the file on your PC locally
After client has been installed, you will be receiving the following message. Click Close to close the message
Click on Successful to return to Application List
Log Off from Citrix session
Close the Internet Explorer and then re-launch the Internet Explorer to log back in to
5. Downloading Native Citrix Web Client from Citrix.com
If you have any issue with above steps, the Web client can be downloaded from
www.citrix.com
Click on Downloads
From the drop down menu select Windows (32/64-bit)
Click on Citrix Online Plug-in
The following Download manager window will popup. Click on “Click here to download
the file without using the download manager.”
6. Installing Citrix Legacy Client on ACTGov laptops from
Citrix.com
On ACTGov laptops user needs Admin rights to install Citrix client. If the user do not have admin rights on local laptops .MSI version of Citrix client needs to be download and installed.
Clicking the following link will open up a webpage with all versions of XenApps (Citrix client):
http://www.citrix.com/English/ss/downloads/details.asp?downloadId=1681207&productId= 186
At the bottom of the webpage, under Legacy Client, click on ”XenApp Plug-in (Client) -
Version 11.0.150”
Download the web plug-in in .MSI format
If the above link does not work, following the following steps: From www.citrix.com, Click on Downloads
At the bottom of the webpage, under Legacy Client, click on ”XenApp Plug-in (Client) -
Version 11.0.150”.
Download the web plug-in in .MSI format
7. Using a browser that is not Internet Explorer or using a
Macintosh computer
Internet Explorer is the supported and preferred browser on a Windows 2000, XP or Vista computer. If you have issues beyond the scope of these instructions please use a supported configuration.
To implement this solution you need to have Java’s JRE 1.5.0 update 6 or better pre-installed on your machine. Java can be downloaded for free from http://java.com please refer to the Java website for support and configuration of java.
Log in to Citrix Remote Access (Step 1)
8. Known Issue accessing Citrix Desktop
Enable ActiveX Control
If the following message shows up to enable the ActiveX, Click on the flashing bar on the top of the webpage and select (click) Run Add-on
Configuring Native Client
If prompted to configure Native client, click on Configure
To Add the site to Trusted zone in IE, click on Tools > Internet Options
Add https://citrix-ag.act.gov.au
Click Site Added
This will take back to the Application lists. If the page does not return to Application List, please click the first Icon to return to Application List
Close the Internet Explorer and then re-launch the Internet Explorer to log back in to
https://access.act.gov.au webpage.
Error after Configuring Native Client
If the following error occurs after adding https://citrix-ag.act.gov.au in trusted zone
Amendment history
Version no. Issue date Amendment details Author
1.0 15/01/2010 Initial release Mamun Khandakar
