Date: 31 October 2013
Job Title : Business Support Manager
Department : Planning, Funding and Outcomes Unit (PFandO) Location : Corporate Head Office (15 Shea Terrace) Reporting To : Director, Funding ADHB – Waitemata DHB
Director, Health Outcomes Direct Reports : Nil
Functional Relationships with : Internal
· Director, Funding ADHB - Waitemata DHB
· Director, Health Outcomes ADHB - Waitemata DHB · Waitemata DHB and ADHB Funding Team
· Waitemata DHB and ADHB Health Outcomes Team · DHB Provider Arm Services
External · PHO · NGOs · NDSA
· Community/non-governmental health related organisations · Other DHBs
· Healthlinks and consumer representatives
Purpose : Assist the Directors of the PFandO Unit (across the Units operations at both DHBs) to complete required projects and ensure the smooth running of the work of the Unit over the Transition period.
KEY TASKS EXPECTED OUTCOMES
Develop and manage the work plan for the Funding and Health Outcomes areas
• Develop the work plans for the group for the year
• Plan for the delivery and outcomes required
• ensure the correct resources are available for projects and business as usual work
• Follow up all items on the work plan and report back to the Directors regarding their delivery status
Undertake commercial / business support project work / tasks of a complex or sensitive
• Project /tasks scoped fully
KEY TASKS EXPECTED OUTCOMES
nature as identified by the Directors • Appropriate resource identified and deployed
• Implementation completed as required (on time and to specification)
• Sensitive matters treated appropriately Oversee the production of the Groups
contribution to the annual meeting cycle (Board, CEPHAC, Board Sub Committee, etc..) including producing papers and writing briefs for the Directors as needed
• Identify with Directors any regular or Ad Hoc Board papers that need authored
• Provide first drafts of required papers for review in a timely fashion
• Include Directors comments / instructions and then submit in the required format in a timely fashion
Solicit, write and review business papers or reports for the Directors as needed and work with other Tier three managers to ensure they are also meeting their requirements in this area
• Identify with Directors any regular or Ad Hoc business papers that need authored
• Identify any regular reports that need to be produced and submitted by the Directors (excepting MoH monthly reporting) that need a text commentary
• Provide first drafts of required papers for review in a timely fashion
• Include Directors comments / instructions and then submit in the required format in a timely fashion
Develop and maintain and Directors internal group meeting schedule (including SMT, Team Meeting, Lunch & Learn…)
• All regular meetings identified and documented
• Agenda items identified and discussed with Directors and agendas circulated in a timely fashion
• Good quality briefing notes provided (as appropriate) for the Directors so they are fully prepared for their meetings
Oversee the work of the unit’s administrators including reviewing their business processes and required outcomes
• Administrators at both sites working effectively and following same processes
• Administrators meeting held regularly
• Administrators business processes review undertaken and proposals put forwards around this area of the business
• Implementation of any changes needed Provide support to the new Tier three
managers as required by the Directors
•
KEY TASKS EXPECTED OUTCOMES functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive.
• Shows sensitivity to cultural complexity in the workforce and patient population
To recognise Individual Responsibility for Workplace Health and Safety
under the Health and Safety in Employment Act 1992
• Company health and safety policies are read and understood and relevant procedures applied to their own work activities
• Workplace hazards are identified and reported, including self-management of hazards where appropriate
• Can identify health and safety representative for area
Behavioural Competencies
Adheres to Waitemata District Health Boards four Organisational Values of:
Every single person matters, whether a patient / client, family member or a staff member
We see our work in health as a vocation and more than a job, We are aware of the suffering of these entrusted to our care. We are driven by a desire to relieve that suffering. This philosophy drives our caring approach and means we will strive to do everything we can to relieve suffering and promote wellness.
We need to be connected with our community. We need to be connected within our organisation – across disciplines and teams. This is to ensure care is seamless and integrated to achieve the best possible health outcomes for our patients/clients and their families.
We seek continuous improvement in everything we do. We will become the national leader in health care delivery.
Behavioural Competencies Behaviour Demonstrated Communicates and Works
Co-operatively
• Actively looks for ways to collaborate with and assist others to improve the experience of the healthcare workforce, patients & their families and the community & Iwi.
Is Committed to Learning • Proactively follows up development needs and learning opportunities for oneself and direct reports.
Is Transparent • Communicates openly and engages widely across the organisation.
• Enacts agreed decisions with integrity.
Is Customer Focused • Responds to peoples needs appropriately and with effective results
• Identifies opportunities for innovation and improvement Works in Partnership to
Reduce Inequality in Outcomes
Works in a way that:
• Demonstrates awareness of partnership obligations under the Treaty of Waitangi.
• Shows sensitivity to cultural complexity in the workforce and patient population.
• Ensures service provision that does not vary because of peoples’ personal characteristics.
Improves health • Work practices show a concern for the promotion of health and well-being for self and others.
VERIFICATION:
Employee: _________________________________
Manager: _________________________________
Date: _________________________________
Review Date: _________________________________
Note: This job description forms part of an individual’s contract of employment with WDHB and must be attached to that contract.
PERSON SPECIFICATION
POSITION TITLE: Process and Business Support Manager
Minimum Preferred
Qualification Degree level qualification in business or another commercial area
Degree or post graduate qualifications in Business
Experience Seasoned commercial professional with experience in project management, process development, commercial operations and business writing
Knowledge or experience of a healthcare or related background
Skills/Knowledge/Behaviour • Strong report writing skills
• Strong analytical skills
• Meet imposed and self-imposed deadlines
• Ability to work well with clinicians and others of varied backgrounds
• Enthusiasm
• Ability to prioritize between the various projects and to move them all along simultaneously
• Understanding of contract management principles and discipline • Knowledge of programme planning, contract management and project management gained at a DHB
• Current and historical knowledge of the sector
