PATIENT EDUCATION USERS GUIDE

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DUCATION

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BOUT

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__________________________________________________3

Product Documentation ___________________________________________________________3

Webinars___________________________________________________________________________ 3

eClinicalWorks Newsletter _____________________________________________________________ 3

Getting Support__________________________________________________________________4

Conventions_____________________________________________________________________4

H

EALTHWISE

_______________________________________________________5

Activation ______________________________________________________________________5

Configuring Healthwise EMR Module ________________________________________________5

Accessing Healthwise Patient Education______________________________________________8

Printing Instruction Documents from Healthwise _____________________________________10

Publishing Instruction Documents from Healthwise to the Portal ________________________12

A.D.A.M. S

MART

C

ARE

_____________________________________________ 15

Activation _____________________________________________________________________15

Accessing A.D.A.M. Patient Education ______________________________________________15

Printing Instruction Documents from A.D.A.M. SmartCare______________________________17

Publishing Instruction Documents from A.D.A.M. SmartCare to the Portal ________________23

K

RAMES

S

TAY

W

ELL

________________________________________________ 27

Activation _____________________________________________________________________27

Accessing Krames Patient Education________________________________________________27

Printing Instruction Documents from Krames StayWell ________________________________29

Publishing Instruction Documents from Krames StayWell to the Portal ___________________33

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Trademarks ____________________________________________________________________37

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This document outlines the patient education integration with eClinicalWorks®, for providers to review and print for the patients using the eCW application.

Product Documentation

The eClinicalWorks documentation supports the eClinicalWorks Electronic Medical Record (EMR), Practice Management (PM), and/or additional software features.

eClinicalWorks Documentation is available from:

 my.eclinicalworks.com Customer Portal https://my.eclinicalworks.com

 to display the documents available in PDF format, click the Knowledge tab

 to open the HelpHub, click Learn More from the HelpHub tile under the Helpdesk tab  eClinicalWorks application - from the Help menu, click the HelpHub link

Webinars

For more information, take advantage of the free unlimited eClinicalWorks webinars—interactive seminars conducted online. These courses are presented by product trainers who are experts with eClinicalWorks and all of its capabilities. To sign up for an eClinicalWorks webinar, go to:

my.eclinicalworks.com Customer Portal https://my.eclinicalworks.com.

To view and register for the webinars, from the Services tab click the eCW Webinar option.

eClinicalWorks Newsletter

To receive important, timely, and informative product notifications, subscribe to the eClinicalWorks Newsletter e-mailing list.

To subscribe to the newsletter:

 click the link available on the Customer Portal: https://my.eclinicalworks.com

OR

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ABOUT THIS GUIDE GETTING SUPPORT

Getting Support

Send messages directly to eClinicalWorks Support through the eClinicalWorks Customer Portal:

https://my.eclinicalworks.com

You may also call or e-mail eClinicalWorks Support: Phone: (508) 475-0450

E-mail: [email protected]

Conventions

This section list typographical conventions and describes the icons used to call out additional information and to indicate item keys, new features, and enhancements to the application.

 Typographical conventions:

 Icons are used to highlight new features and indicate enhanced features and item keys:

Bold Identifies options, keywords, and items in a description.

Italic Indicates variables, new terms and concepts, foreign words, or emphasis.

Monospace _{Identifies examples of specific data values, and messages from the system, or}

information that you should actually type.

Icon

Description

Indicates an item key.

Identifies new features, suggested by clients, from the eCWIdeas website:

http://ecwideas.eclinicalworks.com.

Identifies new features. Indicates an enhanced feature.

Points out helpful tips or additional information. Indicates feature meets a Meaningful Use requirement.

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H

EALTHWISE

eClinicalWorks® is partnered with Healthwise® as Meaningful Use certified solution, to efficiently provide patient instruction documents at the point of care.

Health information provided by Healthwise is easy to use and understand, with interactive tools, decision aids, illustrations, and action-oriented education.

This education is currently available in the eCW application for the providers to select instruction documents to review and print for the patient. Patient instruction documents printed for an encounter will be tracked for reporting purposes such as are required for Meaningful Use.

Activation

The patient education integration must be activated prior to use:

 If you are a new client, contact eClinicalWorks Sales for pricing and contracting.  If you are an existing client still in implementation, notify your Project Manager.  If a live client, enter a support case.

Configuring Healthwise EMR Module

The Healthwise Patient Education EMR Module contains an interface for searching, viewing and printing patient educations materials. The administration page of the module allows users or administrators to configure the application.

To configure the application using Administration page:

1. Open Healthwise Patient Education EMR Module using the URL specific to your practice.

The URL contains a token and a key that are specific to your practice. Contact eClinicalWorks Project Manager to obtain URL that is specific to your practice.

Sample URL containing a token and a key:

https://clinicianix.healthwise.net/

Meaningful Use

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HEALTHWISE CONFIGURING HEALTHWISE EMR MODULE

2. Click Administration Page under Administration section:

3. Upon accessing the Administration Page for the first time, create a new Administrator password.

If the user is prompted for a password on first entry, enter the client token. User can find the client token in the practice-specific URL.

For example, in the aforementioned sample URL, the client token is:

ecw.StElsewhere

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HEALTHWISE CONFIGURING HEALTHWISE EMR MODULE

 Custom header text  Custom footer image  Custom footer text

5. Configure a Go-To-Web URL for patients.

Healthwise Patient Education EMR Module includes a unique feature known as Go-to-Web. This URL includes in-depth complementary information about a given topic in the Healthwise Knowledgebase, as well as a code that is mapped to the appropriate topic(s) in the Knowledgebase.

The Go-To-Web URL may be defined once for each client token and is not configurable at the group level.

This URL prints the actual instruction document that the provider gives to the patient.

a. Type the Go-to-Web URL in the GOTOWEB URL field.

b. Click Save.

OR

Click Cancel to exit to the Administration page.

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HEALTHWISE ACCESSING HEALTHWISE PATIENT EDUCATION

Accessing Healthwise Patient Education

Healthwise is embedded within eClinicalWorks, to make it easy for a provider to deliver consistent and meaningful patient education.

To access Healthwise patient education:

1. From the Treatment window, select the diagnosis tab.

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HEALTHWISE ACCESSING HEALTHWISE PATIENT EDUCATION

The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses:

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HEALTHWISE PRINTING INSTRUCTION DOCUMENTS FROM HEALTHWISE

3. Search for the patient instruction documents using one of the following options:

 Suggestions - displayed by default upon opening the window. The relevant instruction documents are displayed based on the patient age, gender, and diagnosis selected in the Treatment window.

 New Search - search through all instruction documents by keyword(s).  A-Z - browse instruction documents in alphabetical order.

 Categories - browse instruction documents by category.

 Favorites - displays the instruction documents saved as favorites by the Healthwise key, allowing quick access to commonly referenced documents.

4. Select the language as English or Spanish using the Language drop-down list (if in contract). By default, the instruction documents are displayed in English.

5. Click the Make Favorite button to save the selected instruction document under the Favorites tab for quick access in the future by the current user.

Printing Instruction Documents from Healthwise

To add instruction documents to the print queue: 1. From the Treatment window, select the diagnosis tab.

2. Click the Education drop-down list to select the Patient Education option.

The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses.

3. Select the instruction document.

4. Click the Hold button to add the selected instruction document into the print queue.

This option allows you to browse for other instruction documents and print as many as you desire.

5. Select one of the Print Size options to choose font size for easier reading.

6. Click Print(#) button to display list of instruction documents added to the queue.

Note: The instruction documents under Favorites tab are user-specific, not patient-specific.

Note: Use Print(#) button in the upper right corner to print the patient instructions. The Print

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HEALTHWISE PRINTING INSTRUCTION DOCUMENTS FROM HEALTHWISE

The following pop-up window displays:

7. Click Yes.

The following pop-up window opens, extracting the title of the instruction document:

8. Click OK.

The title of the instruction document is retrieved and added to the Notes section on the Treatment window:

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HEALTHWISE PUBLISHING INSTRUCTION DOCUMENTS FROM HEALTHWISE TO THE PORTAL

Publishing Instruction Documents from Healthwise to

the Portal

To publish instruction documents to the eClinicalWorks Patient Portal: 1. From the Treatment window, select the diagnosis tab.

2. Click the Education drop-down list to select the Patient Education option.

The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses.

3. Select the instruction document.

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5. Click OK.

6. Click Yes.

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7. Click OK.

The instruction document is published to the Patient Portal.

For more information on viewing the instruction documents on Patient Portal, refer to the Patient Portal

Users Guide.

8. (Optional) To delete instruction documents from the print queue:

a. Click the Print(#) button to display list of instruction documents held for printing.

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A.D.A.M. S

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eClinicalWorks® is partnered with A.D.A.M.® SmartCare as a Meaningful Use certified solution, to efficiently provide patient instruction documents at the point of care.

Health information provided by A.D.A.M. is easy to use and understand, with interactive tools, decision aids, illustrations, and action-oriented education.

Activation

Accessing A.D.A.M. Patient Education

The A.D.A.M. SmartCare solution is embedded within eClinicalWorks, to make it easy for a provider to deliver consistent and meaningful patient education.

To access A.D.A.M. patient education:

1. From the Treatment window, select the diagnosis tab.

2. Click the Education drop-down list to select Patient Education option:

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A.D.A.M. SMARTCARE ACCESSING A.D.A.M. PATIENT EDUCATION

Based on the selected patient’s age, gender, and diagnoses, the Patient Education window opens with suggestions under the Search tab:

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A.D.A.M. SMARTCARE PRINTING INSTRUCTION DOCUMENTS FROM A.D.A.M. SMARTCARE

Printing Instruction Documents from A.D.A.M. SmartCare

To print instruction documents from A.D.A.M. SmartCare: 1. From the Treatment window, select the diagnosis tab.

Based on the selected patient’s age, gender, and diagnoses, the Patient Education window opens with suggestions under the Search tab.

3. (Optional) Use the INFO Button Search drop-down button to display filter criteria that can be used to find

relevant instruction documents.

The Info Button Search is a certification and standard criteria required for Meaningful Use - Stage 2 to use clinically relevant information from certified EHR technology to identify patient-specific education resources and provide those resources to the patient.

The filter criteria supported under the Info Button Search is defined by the patient education vendors that partner with eCW. Of all the filters that A.D.A.M. SmartCare provides, eCW supports ICD, NDC, and LOINC® Codes that are required for Meaningful Use:

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The instruction documents can also be searched by Specialty, Core Measures, Patient Safety, and Favorites:

4. Click Print to print the selected instruction document.

If there is more than one patient-specific instruction document to be printed, it is recommended to add the instruction documents to the print queue and then print from the print queue. The print queue allows you to browse for other instruction documents and print as many as you desire.

5. To add instruction documents to the print queue:

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b. (Optional) Click the star icon to add the corresponding instruction document to Favorites by key.

c. Click Add to Queue.

The selected instruction documents are added to the Print Queue.

6. To print instruction documents from the print queue:

a. Click Print Queue.

The list of instruction documents added to the print queue are displayed for user to make the final selection:

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b. Select the instruction documents.

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The following pop-up window displays with the language and font size options:

d. Select Language.

e. Choose Font Size.

f. Click Done.

The instruction documents are opened in the Print Preview window and the user is prompted to confirm printing.

g. Click Yes.

h. Click OK.

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A.D.A.M. SMARTCARE PUBLISHING INSTRUCTION DOCUMENTS FROM A.D.A.M. SMARTCARE TO THE PORTAL

Publishing Instruction Documents from A.D.A.M.

SmartCare to the Portal

To publish instruction document(s) to the eClinicalWorks Patient Portal: 1. From the Treatment window, select the diagnosis tab.

Based on the selected patient’s age, gender, and diagnoses, the Patient Education window opens with suggestions under the Search tab.

3. Select an instruction document and click the Publish To Portal button to publish a single instruction document to the Patient Portal:

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OR

Select multiple instruction documents, click Add to Queue and then click the Publish Queue to Portal button to publish the instruction documents to the Patient Portal:

Note: Publish Queue to Portal publishes all instruction documents to the Portal and users do not have option to modify final selection of documents in the queue.

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4. Click OK.

5. Click Yes.

The following pop-up window opens extracting the title of the instruction document(s):

6. Click OK.

The title of the instruction document(s) is retrieved and added to the Notes section on the Treatment window:

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The instruction document are published to the Patient Portal.

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K

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eClinicalWorks® is partnered with Krames StayWell as a Meaningful Use certified solution, to efficiently provide patient instruction documents at the point of care.

Health information provided by Krames StayWell is easy to use and understand, with interactive tools, decision aids, illustrations, and action-oriented education.

Activation

Accessing Krames Patient Education

The Krames StayWell solution is embedded within eClinicalWorks, to make it easy for a provider to deliver consistent and meaningful patient education.

To access Krames patient education:

1. From the Treatment window, select the desired tab.

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KRAMES STAYWELL ACCESSING KRAMES PATIENT EDUCATION

The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses, NDC, and LOINC® Codes. These diagnoses, NDC, or LOINC Codes are displayed as tabs on the Patient Education window and the search results are categorized by these tabs:

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KRAMES STAYWELL PRINTING INSTRUCTION DOCUMENTS FROM KRAMES STAYWELL

Printing Instruction Documents from Krames StayWell

To print instruction documents from Krames patient education: 1. From the Treatment window, select the desired tab.

The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses, NDC, and LOINC Codes. These diagnoses, NDC, or LOINC Codes are displayed as tabs on the Patient Education window and the search results are categorized by these tabs:

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3. Click a search result.

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4. Select the language as English or any other languages available for that document using the Languages drop-down list.

The instruction document in the selected language displays:

If the Language field is selected as Spanish on the Patient Demographics window, the instruction documents on the Patient Education window are displayed in Spanish:

Note: Krames offers English, Spanish, Russian, Chinese, Vietnamese, Portuguese, French, Polish, and Tagalog languages.

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5. Click Print This Page to print the selected instruction document.

The instruction document is opened in the Print Preview window and the user is prompted to confirm printing.

6. Click Yes.

Note: By default, the instruction documents are displayed in English if no Language preference is set on the Patient Demographics window.

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KRAMES STAYWELL PUBLISHING INSTRUCTION DOCUMENTS FROM KRAMES STAYWELL TO THE PORTAL

7. Click OK.

Publishing Instruction Documents from Krames

StayWell to the Portal

To access Krames patient education:

1. From the Treatment window, select the desired tab.

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The Patient Education window opens with suggestions based on the selected patient's age, gender, and diagnoses, NDC, and LOINC® Codes. These diagnoses, NDC, or LOINC Codes are displayed as tabs on the Patient Education window and the search results are categorized by these tabs:

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4. Click the Publish To Portal button:

5. Click OK.

6. Click Yes.

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7. Click OK.

The instruction document is published to the Patient Portal.

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Trademarks

eClinicalWorks®

eClinicalWorks Improving Healthcare Together™ Patient Portal®

eClinicalWorks Improving Healthcare Together is trademark of eClinicalWorks, LLC.

eClinicalWorks and Patient Portal are registered trademarks of eClinicalWorks, LLC.

All other trademarks or service marks contained herein are the property of their respective owners.

LOINC®

LOINC is registered United States trademarks of Regenstrief Institute, Inc.

Healthwise®

Healthwise is a registered trademark of Healthwise, Incorporated.

A.D.A.M.® SmartCare

A.D.A.M. is a registered trademark of A.D.A.M. Software, INC.

Krames StayWell®

Krames StayWell are registered trademarks of The Krames StayWell Company, LLC.