Internet Service Guide

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Data Help Desk 1-877-673-1868 www.logixcom.com

USING YOUR LOGIX HOSTED EMAIL ……… PAGE 9 PERSONAL USER ADMINISTRATOR ………… PAGE 14 LOGIX WEBMAIL ……… PAGE 16 MICROSFT OUTLOOK E-MAIL SET UP……… PAGE 17 HOSTING YOUR OWN E-MAIL ……… PAGE 21 LOGIX WEB HOSTING ……… PAGE 23 MONSTERBOXSM ……… PAGE 26 GLOSSARY ……… PAGE 29

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GETTING STARTED

Who needs this User Guide?

Customers who will be connecting their network to LOGIX’ Internet service.

Why this User Guide?

This guide explains how to make the physical connection from the LOGIX router to your network.

STEP 1

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Locate the LOGIX router. The router is usually located in your telephone or computer room.

Note: Pictures are examples; the router LOGIX provides your company may differ slightly.

STEP 2

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Locate the “CONNECT TO LOGIX INTERNET HERE” sticker on the LOGIX router. The arrow points to the Ethernet Port labeled “10/100 BASE T” or “Ethernet.”

STEP 3

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Plug a CAT5 Ethernet Cable into the Ethernet Port (10/100 BASE T) of the LOGIX router and the other end into your network hub or switch.

Note: If connecting a single computer, router, or firewall to the LOGIX router, use

a CAT5 Ethernet Crossover Cable between the LOGIX router and your equipment. See “Making Advanced Connections to the LOGIX Router” on Page 6 for additional information.

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STANDARD NETWORK SETTINGS

Customers who need instructions on configuring their computers to accept the LOGIX Internet service. The information provided in this guide is for Windows XP and similar operating systems. Consult your Network Administrator or the LOGIX Data Help Desk for assistance with other operating systems.

This guide will take you through setting up a standard configuration using DHCP (Dynamic Host Configuration Protocol) on your computer(s). Follow these steps for each computer on your network that will be connecting to the LOGIX Internet.

STEP 1

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Go to Start>Settings>Network Connections>Local Area Connection... Once on "Local Area Connection", right click and select "Properties.”

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STEP 2

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Click on "Internet Protocol (TCP/IP)" and then click on "Properties.”

STEP 3

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Within the “Internet Protocol (TCP/IP) Properties" window, select the bullets next to "Obtain an IP address automatically" AND "Obtain DNS server address

automatically.” Click on the "OK" button and then click on the "OK" button again to apply the settings to the "Local Area

Connection Properties.” After you click on the "OK" button, the computer may pause for 3-10 seconds while attempting to obtain an IP address.

STEP 4

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ADVANCED NETWORK SETTINGS

This section provides the advanced network information for customers who will be connecting a firewall, router, or using static IP’s on their network.

INTERNET CONNECTION DETAIL

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LOGIX provided your company with a customized Internet Connection Detail form during the installation process. This document contains your:

• Account information

• IP information

• Default LAN settings

For a current copy of your Internet Connection Detail please contact the LOGIX Data Help Desk at 1-877-673-1868.

Below is a sample of an Internet Connection Detail form.

Internet Connection Detail

Note: By default, LOGIX Communications deploys equipment with NAT (Network

Address Translation) and DHCP (Dynamic Host Configuration Protocol) activated. To deactivate these settings contact the LOGIX Data Help Desk at

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DNS RESOLVERS

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DNS Resolvers take a Domain Name and determine its corresponding IP address. Below are the location-specific DNS Resolver IP’s for your router, firewall, or computers using static IP addresses.

Location Primary Secondary Third (if needed)

Austin 66.196.216.10 66.196.212.10 216.201.128.10

Dallas/Ft. Worth 66.196.212.10 216.201.128.10 66.196.216.10

Houston 66.196.216.10 66.196.212.10 216.201.128.10

Oklahoma 216.201.128.10 66.196.212.10 66.196.216.10 San Antonio 66.196.216.10 66.196.212.10 216.201.128.10

Tulsa 216.201.128.10 66.196.212.10 66.196.216.10

MAKING ADVANCED CONNECTIONS TO THE LOGIX ROUTER

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If connecting a single computer, router, or firewall to the LOGIX router, use a CAT5 Ethernet Crossover Cable between the LOGIX router and your equipment. The CAT5 crossover cable has the transmit and receive pairs reversed. See the diagram below.

• Pin 1 on connector A should be wired to pin 3 on connector B.

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DOMAIN NAME SERVICE

Customers who will transfer their domain name(s) to LOGIX for hosting.

This guide outlines the domain name hosting and transfer process.

UNDERSTANDING DOMAIN NAME SERVICES (DNS)

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Your company’s domain name (i.e. samplecompany.com) uniquely identifies your company to the rest of the world. Your company must purchase a domain name from a domain name registrar. Common registrars are Network Solutions,

GoDaddy, or Register.com. LOGIX does not sell, renew or transfer domain

names.

Domain Name Hosting, also known as DNS Hosting, is often confused with Web Hosting and E-mail Hosting. One of the functions of DNS Hosting is to direct traffic to your website. Another function of DNS Hosting is to direct incoming

E-mail to your E-mail provider.

Note: LOGIX can provide DNS Hosting (see Page 8), E-Mail Hosting (see Page 9),

and/or Web Hosting (see Page 23).

TRANSFERRING YOUR DNS TO LOGIX

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STEP 1

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Contact the LOGIX Data Help Desk at 1-877-673-1868 to place or confirm your DNS hosting order.

Note: If your domain name is transferred to LOGIX prior to the completion of

your LOGIX DNS order, your website and E-mail associated with this domain name will be interrupted.

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STEP 2

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Contact your domain name registrar to request your domain name(s) transfer to LOGIX.

STEP 3

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Follow the instructions provided by your registrar to initiate the domain name(s) transfer. You will need to provide the registrar the following server names for each domain name hosted by LOGIX:

PRIMARY NAME SERVER faith.logixcom.net

IP Address: 216.201.128.10 SECONDARY NAME SERVER meredith.logixcom.net IP Address: 66.196.216.10

Confirm that the server entries above are the only ones listed for your domain.

Note: It takes up to 48 hours for the new server information to propagate

throughout the Internet. After 48 hours, if LOGIX is providing E-mail hosting and/or Web hosting for the domain name(s) you have transferred, refer to E-mail Hosting (see Page 9) and/or Web Hosting (see Page 23).

If Logix is not providing E-mail hosting, contact your E-mail hosting company and get the name of their E-mail hosting server. Call the LOGIX Data Help Desk at 1-877-683-1867 and ask to update your MX record using the E-mail server name provided by your E-mail hosting company.

If Logix is not providing Web hosting, contact the company that is hosting your website and get the IP address of their Web hosting server. Call the LOGIX Data Help Desk at 1-877-683-1867 and ask to update your World Wide Web (WWW) record using the IP address provided by your web hosting company.

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USING YOUR LOGIX HOSTED E-MAIL

Your company’s employee commonly referred to as the “E-mail Administrator” who will be responsible for administering the LOGIX hosted E-mail.

This guide explains how to add, change, and delete E-mail accounts.

Note: Before you begin administering your LOGIX hosted E-mail accounts, it is

necessary to be set up as the “E-mail Administrator” with LOGIX. If you do not have an administrator username and password, call the LOGIX Data Help Desk at 1-877-673-1868.

STEP 1

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Go to

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STEP 2

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A new window will open that contains the LOGIX E-mail

Administrator. Click on “Domain Administrator.”

Tip: Save the link

admin.logixonline.com to your Favorites so you can access this page directly.

STEP 3

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Enter your username, password and your company’s domain and click “Continue.”

Note: When entering your

username you must include the prefix provided to you by

LOGIX. The example shown has “xxx-“ as the prefix.

Forgot your prefix or password?

Call the LOGIX Data Help Desk at 1-877-673-1868.

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STEP 4

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This screen lists your current E-mail accounts. To add E-mail accounts, click on “Add

Account.”

Fill out the Full Name, Email Address, Username, and Password. Click on “Build Account.”

Note: In step 3, the format of

the username required a prefix. There is no need to enter this prefix when

populating the Username field in this step.

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STEP 5

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To edit an account click “edit” to the right of the E-mail account you wish to change.

First you will see an overview of the E-mail account you want to edit. You can:

• Update the Display Name

• Change Password

• Add or Change where the E-mail’s are forwarded

• Add or Change Alias(es)

• Remove User

After each modification click

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STEP 6

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Each time you click “Update,” a confirmation in red will be displayed. Make all your account updates and then click “LOGOUT” located on left hand side of the screen.

If you have not previously completed your MX record updates or E-mail program setup, you must complete steps 7 and 8.

STEP 7

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This step should be coordinated to ensure that there is no interruption of your E-mail service. After completing your E-mail account(s) setup, you will need to coordinate your company’s Mail Exchanger (MX) record update. Contact your DNS hosting company to have your MX record changed to “smtp0.logixcom.net.” If LOGIX is hosting your DNS, contact the LOGIX Data Help Desk at

1-877-673-1868.

STEP 8

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Next you will need to configure your E-mail programs (i.e. Outlook, Outlook

Express, Eudora) (see Page 17) for Microsoft Outlook instructions. Visit the LOGIX website www.logixcom.com/userguides for additional user guides for other E-mail programs. If you will not be using an E-mail program, you can access your E-mail using LOGIX Webmail at webmail.logixonline.com (see Page 16 for more

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Personal User Administrator

E-mail users that have been set up with LOGIX hosted E-mail and would like to change their personal E-mail account settings.

This guide explains how to change your personal E-mail password, personal preferences, out of office reply, and other settings.

STEP 1

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Go to the following website logix.com /logix-customer-tools.php

click “Personal User Administrator.”

STEP 2

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Enter your username and password then click

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STEP 3

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This page displays your

personal account profile. You can change your password and out of office reply. Once you have completed your changes, click “Update,” and then click “LOGOUT.”

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LOGIX WEBMAIL

Customers who will be accessing their LOGIX E-mail account(s) via the Internet.

This guide explains how to access your LOGIX web-enabled E-mail account from anywhere in the world.

STEP 1

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Access the Internet and go to

http://mail.logixonline.com

STEP 2

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Enter your username and password. Click “Continue” and you will have access to your personal Inbox.

STEP 3

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From here you can compose, read, reply, forward, and delete your E-mails.

STEP 4

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When you are finished, click “Sign Out.”

Note: After 1 hour of

inactivity, you will

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MICROSOFT OUTLOOK E-MAIL SETUP

Customers who need instructions setting up Microsoft Outlook or updating their E-mail settings for LOGIX hosted E-mail.

This guide explains how to set up Microsoft Outlook E-mail. There are many

versions of Microsoft Outlook, therefore the instructions may vary slightly for your version. For additional user guides refer to the LOGIX website

http://www.logixcom.com/tools/userguides.html.

STEP 1

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Open Microsoft Outlook, from the main menu bar, select Tools, then E-mail

Accounts. LOGIX supports all

versions from Outlook 2000-2010.

STEP 2

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Under "E-mail" click "Add a new E-mail account" then click "Next.”

To “View or change existing E-mail accounts” skip to Step 6 on Page 19.

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STEP 3

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Select "POP3", click "Next" to continue.

STEP 4

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In the Your Name field, enter your full name. In the E-mail

Address field, enter your

E-mail address.

Enter “mail.logixonline.com" in both Incoming mail server

(POP3) and Outgoing mail server (SMTP) fields.

In the User Name field enter

your LOGIX E-mail username. In the Password field, enter your password. Click "Next" to continue.

Note: When entering Logon Information, your User Name must include the prefix

provided to you by LOGIX.

Tip: Forgot your prefix or password?

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STEP 5

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Click "Finish" to save. This will take you back to Outlook. To set up E-mail accounts on each computer repeat steps 1 through 5.

STEP 6

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To make changes to your E-mail account profile, go to Tools, then

E-mail Accounts. Click "View or

change existing e-mail accounts" and click "Next.”

STEP 7

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Click on the E-mail account

profile name you want to change and click "Change...".

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STEP 8

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In the Your Name field, enter your full name. In the E-mail

Address field, enter your E-mail

address.

Enter “mail.logixonline.com" in both Incoming mail server

(POP3) and Outgoing mail server (SMTP) fields.

In the User Name field enter your LOGIX E-mail username. In

the Password field, enter your password. Click "Next" to continue.

Note: When entering your username you must include the prefix provided to you

by LOGIX.

Tip: Forgot your prefix or password?

Call the LOGIX Data Help Desk at 1-877-673-1868.

STEP 9

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Click "Finish" to save. This will take you back to Outlook. Your E-mail account profile changes are now complete.

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HOSTING YOUR OWN E-MAIL

Customers who have their own E-mail server and will be hosting their own E-mail.

This guide explains how to update your E-mail DNS settings.

LOGIX HOSTED DNS

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If LOGIX is hosting your DNS, call the LOGIX data help desk at 1-877-673-1868 and provide them with your E-mail server Host Name and IP address. This

information will be used to update your Mail Exchange (MX) record. Upon request your reverse DNS record can be updated at this time.

Note: It is strongly recommended that you request a reverse DNS record to prevent your email from being blocked by other E-mail servers that check for reverse DNS verification.

DNS HOSTED BY AN ALTERNATE PROVIDER

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If LOGIX is not hosting your DNS, contact the company that is hosting your DNS and provide them with the Host Name and IP address of your E-mail server. This information will be used to update your Mail Exchange (MX) record.

Note: It is strongly recommended that you request a reverse DNS record to

prevent your email from being blocked by other E-mail servers that check for reverse DNS verification. Contact the LOGIX data help desk at 1-877-673-1868 to add a reverse DNS record.

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BACK-UP E-MAIL SERVICE

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Upon request, LOGIX provides customers who host their own E-mail with Back-Up E-mail service. In the event of an extended power outage or similar occurrence, LOGIX Back-Up E-mail service will store E-mail for your domain up to a week. Once your server becomes available, your E-mail will be automatically delivered to your E-mail server. LOGIX does not keep copies of these E-mails.

Note: To add Back-Up E-mail service to your account contact a “live” Customer

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LOGIX WEB HOSTING

Customers who use LOGIX to host their website.

This guide explains how to upload your website files to use LOGIX Web Hosting.

NOTE: LOGIX will provide you with your FTP IP address, User Name, and Password during the installation process.

STEP 1

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Open Internet Explorer.

In the address bar enter your

FTP IP address in the following format and click “Enter.”

Example: ftp://216.201.128.7

STEP 2

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Enter the LOGIX provided User Name and Password. Click “Login.”

NOTE: The Login Anonymously and Save Password boxes should remain unchecked.

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STEP 3

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Your FTP window will open.

STEP 4

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Locate the website files you wish to upload.

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STEP 5

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Select the files to be

uploaded by clicking on Edit, then Copy. Right click in the FTP window, and then left click Paste. Your files are now uploaded to the FTP site root directory.

Note: On the FTP site, your main web page (usually called index.htm or

default.htm) must be in the root directory, not in a subfolder.

STEP 6

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When you are ready to activate your website on LOGIX, contact the company that is hosting your DNS to update your World Wide Web (WWW) record. If LOGIX is hosting your DNS, call the LOGIX data help desk at 1-877-673-1868.

Note: This is an important step to complete the activation of your website on

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MONSTERBOX

SM

Customers who request LOGIX MonsterboxSM_{. LOGIX Monsterbox}SM_{is a simple and}

secure* way to share large files. Share your architectural drawings, medical

records, photographs, graphics files and music with your employees and/or clients.

This guide will take you through the simple, step-by-step details to set up and use LOGIX MonsterboxSM_.

LOGIX will provide you:

1. One Personal FTP IP Address

2. One Primary & One Secondary User Name 3. One Primary & One Secondary Password

STEP 1

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Open Internet Explorer.

In the address bar enter your FTP IP address in the following format.

Example: ftp://216.201.128.7

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STEP 2

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Once you have entered the IP address click Go or press Enter and the following box will

appear.

STEP 3

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Enter your User Name and password. The Login Anonymously and Save Password boxes should

remain unchecked.

STEP 4

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Click “Login” and the following screen will appear:

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STEP 5

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Locate the files you wish to upload. Right click on the file, and scroll down, and left click on “Copy.” Go back to your FTP screen. Right click in the FTP window, and left click on “Paste.”

Congratulations, you have successfully uploaded your files! If you need to upload additional files repeat Step 5.

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GLOSSARY

DHCP – Dynamic Host Configuration Protocol - A protocol for automatically assigning IP configurations to workstations.

DNS – Domain Name Service – A service that translates domain names into IP addresses.

DNS Hosting – A service provided to host your DNS records. One of the functions of DNS Hosting is to direct traffic to your website. Another function of DNS Hosting is to direct incoming E-mail to your E-mail provider.

DNS Resolvers – The translation of a domain name to determine its IP address.

Domain Name – A domain name is the core of your company's online identity. Once you have registered your domain name no other company may use that identity online.

(Example: abccompany.com)

FTP – File Transfer Protocol - A standard Internet protocol used to exchange files between computers on the Internet.

IP Address – Internet Protocol Address- A unique address that network devices use to identify and communicate with each other on a network.

MX Record – Mail Exchange Record- A type of DNS record that determines where Internet E-mail should be routed. The MX record points to the server where your E-mail will be delivered.

NAT – Network Address Translation - NAT translates the private IP Addresses in the internal network into a public IP Address. NAT operates on a router or firewall, usually connecting two networks together.

POP3 – Post Office Protocol – The protocol most commonly used for retrieving E-mail. Root Directory – The root directory is the directory within the FTP site that includes all other directories. When you upload your website files, your main web page (usually called index.htm or default.htm), must be in the root directory, not in a subfolder.

SMTP – Simple Mail Transfer Protocol – The protocol most commonly used for sending E-mail.

Web Hosting–A service that allows others to view your website via the Internet. WWW Record – World Wide Web – The DNS entry that points to your website.

Internet Service Guide

TABLE OF CONTENTS

GETTING STARTED

STEP 1

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STEP 2

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STEP 3

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STANDARD NETWORK SETTINGS

STEP 1

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STEP 2

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STEP 3

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3and

STEP 4

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ADVANCED NETWORK SETTINGS

INTERNET CONNECTION DETAIL

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DNS RESOLVERS

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MAKING ADVANCED CONNECTIONS TO THE LOGIX ROUTER

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DOMAIN NAME SERVICE

UNDERSTANDING DOMAIN NAME SERVICES (DNS)

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TRANSFERRING YOUR DNS TO LOGIX

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STEP 1

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STEP 2

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STEP 3

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USING YOUR LOGIX HOSTED E-MAIL

STEP 1

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STEP 2

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STEP 3

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STEP 4

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STEP 5

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STEP 6

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STEP 7

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STEP 8

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Personal User Administrator

STEP 1

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STEP 2

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STEP 3

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LOGIX WEBMAIL

STEP 1

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STEP 2

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STEP 3

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STEP 4

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MICROSOFT OUTLOOK E-MAIL SETUP

STEP 1

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STEP 2

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STEP 3

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STEP 4