BSM Interoperability Installation and Configuration Guide

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BSM Interoperability 8.0.00

Installation and

Configuration Guide

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Customer Support

You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC Software.”

Support Website

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this website, you can:

■ Read overviews about support services and programs that BMC Software offers.

■ _{Find the most current information about BMC Software products.} ■ _{Search a database for problems similar to yours and possible solutions.} ■ _{Order or download product documentation.}

■ _{Report a problem or ask a question.}

■ _{Subscribe to receive email notices when new product versions are released.}

■ Find worldwide BMC Software support center locations and contact information, including email addresses, fax numbers, and telephone numbers.

Support by telephone or email

In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an email message to [email protected]. (In the Subject line, enter

SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact your local support center for assistance.

Before Contacting BMC Software

Have the following information available so that Customer Support can begin working on your issue immediately:

■ _{Product information}

— Product name

— Product version (release number)

— License number and password (trial or permanent)

■ _{Operating system and environment information}

— Machine type

— Operating system type, version, and service pack — System hardware configuration

— Serial numbers

— Related software (database, application, and communication) including type, version, and service pack or maintenance level

■ Sequence of events leading to the problem

■ _{Commands and options that you used}

■ _{Messages received (and the time and date that you received them)}

— Product error messages

— Messages from the operating system, such as file system full

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Preface

The purpose of BSM Interoperability 8.0.00 is to provide a validated workflow based on use cases that span multiple BMC products. The products considered in this document are listed in “Products and applications in BSM Interoperability 8.0.00” on page 8. These products are current releases and have been validated at the solution level.

NOTE

The purpose of this guide is to help customers, BMC Partners, and BMC Professional Services successfully install the solution offerings by providing a certified path that has been tested and validated. Only the environment tested and certified by BMC Software is documented. For information about known issues, see the BSM Interoperability 8.0.00 Release Notes.

This guide does not encompass specific installation, administration, configuration, or user information at the product level. See the appropriate product

documentation for that type of information.

For the version of BSM Interoperability documentation that applies to your environment, see the BMC Customer Support website.

Depending on your product versions, the most recent BSM Interoperability documentation might include newer versions of products which might not exist in your environment. Check the products and applications version list in the BSM Interoperability Installation and Configuration Guide or the BSM Interoperability Release Notes before using BSM Interoperability documentation.

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Products and applications in BSM

Interoperability 8.0.00

The following products and applications have been validated for BSM Interoperability 8.0.00:

Table 2-1: Atrium products

Product name Short name Version Patch Function

BMC Analytics for Business Service Management

BMC Analytics for BSM

7.6.00 Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications.

BMC Atrium Discovery and Dependency Mapping

7.5.01 001 Provides an automated method for discovering, cataloging, and maintaining a company’s configuration data. BMC Configuration Drift

Management

7.5.00 Using the configuration management data in your BMC Atrium CMDB, allows the auditing, verification, and management of infrastructure changes in your data center IT environment. BMC Dashboards for

Business Service Management

BMC

Dashboards for BSM

7.6.00 Provides interactive, real-time access to key service support metrics for senior IT management to help optimize decisions and accelerate the results of aligning IT to business goals. BMC Remedy Action

Request System

AR System 7.5.00 003 Enables the building of powerful business workflow applications that can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk.

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Products and applications in BSM Interoperability 8.0.00

BMC Service Level Management

7.6.00 Makes use of users contracts, agreements, and service targets to monitor the performance of a service, other configuration items, or

infrastructure processes. BMC Atrium Core:

!BMC Atrium Integration Engine

!BMC Atrium CMDB

!Product Catalog

7.6.00 Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.

! BMC Atrium CMDB stores

information about the configuration items (CIs) in your IT environment and the relationships between them. Data consumers such as the BMC Remedy Asset Management product read data from the production dataset.

! The BMC Atrium Integration Engine (AIE) product enables you to transfer data between an external datastore and BMC Atrium CMDB or the BMC Remedy Action Request System product.

! The Product Catalog provides a normalized reference of software, hardware, and other types of products and their characteristics that enhance the accuracy of BMC Discovery products by uniquely identifying a product regardless of installed name or location.

Table 2-1: Atrium products

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Table 2-2: Service Assurance products

Product name Short name Version Patch Function

BMC Impact Solutions:

!BMC Impact

Administration Server

!BMC Impact Explorer (BMC IX)

!BMC Impact Integration for z/OS

!BMC Impact Integration Web Services

!BMC Impact Manager (BMC IM)

!BMC Impact Service Model Editor

!BMC Impact Publishing Server

!Integration for BMC Remedy Service Desk 7.3.00 patch 001 (IBRSD)

!BMC Atrium CMDB extensions (version 7.3.01)

7.3.02 BMC Impact Solutions provides the following event

management and service impact management technologies to enable BSM:

"The BMC Event Manager solution provides real-time event management for proactive detection and resolution of IT problems before they have an impact on critical IT systems. It provides a view of the

operational state of the IT infrastructure. If service impact management is implemented, any events that occur in the IT environment are processed by the event manager for use in service impact management. "The BMC Service Impact Manager solution provides real-time impact management to determine the effect of IT problems on business services. BMC Portal, including

the following modules

!BMC Impact Portal 7.3.02

!BMC Performance Manager Portal 2.8.00

2.8.00 Provides a common web-based interface for managing and monitoring your IT

infrastructure while monitoring business services.

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BMC ProactiveNet 8.0.00 A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading

performance, and reduces time from issue detection to

resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.

BMC Transaction Management

Application Response Time, either

Infrastructure Edition or Service Level Edition

BMC TM ART

3.7.00 Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

Table 2-2: Service Assurance products

Product name Short name Version Patch Function

Table 2-3: Service Automation products

BMC Atrium Orchestrator BMC Atrium Orchestrator Content Installer 7.5.05 7.5.05

Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the

enterprise. BMC BladeLogic Client

Automation

8.1.00 Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.

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BMC BladeLogic Decision Support for Network Automation

5.3.01 A web-based reporting and analytics application used together with the BMC BladeLogic Network Automation solution providing extensive reporting capabilities based on the network devices you manage.

BMC BladeLogic Decision Support for Server Automation

2.0.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and

Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.

BMC BladeLogic Server Automation

BMC BladeLogic Integration with Atrium

8.0.00 Acts as a platform for the management, control and enforcement of configuration changes in the data center. BMC BladeLogic

Network Automation

5.3.01 Manages change, configuration and compliance of network assets. BMC BladeLogic Client

Automation Configuration Discovery Integration

8.0.00 Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise.

Table 2-3: Service Automation products

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Table 2-4: Service support products

BMC Remedy IT Service Management:

!BMC Remedy Asset Management

!BMC Remedy Change Management

!BMC Remedy Service Desk, including:

! BMC Remedy Incident Management

! BMC Remedy Problem Management

BMC Remedy ITSM

7.6.00 see KB 20020198

! The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs—and their changing relationships—throughout the entire CI lifecycle.

! BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

! BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries. BMC Remedy Knowledge

Management

7.5.00.001 Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches. BMC Service Request

Management

7.6.00 001 Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users.

Table 2-5: Complementary products

Product name Short name Version Patch Function

BMC Identity Management BRIM 7.5.01 A suite of integrated solutions for handling the problems

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Required patches are available on the BMC Customer Support website at

http://www.bmc.com/support.

NOTE

This document does not cover the specific procedures and detailed information that are provided in the product documentation. See the documents listed here and the product release notes for information related to procedures in this guide, and see the BMC Customer Support website for complete product documentation. The following table lists the BSM Interoperability 8.0.00 documentation set.

Table 2-6: BSM Interoperability 8.0.00 documentation.

Document organization

This document is organized as follows:

! _{Chapter 1, “About BSM Interoperability”—Covers architecture, common} configurations, system and other prerequisites, and high-level overview information about installing BSM Interoperability 8.0.00 on Microsoft Windows and UNIX®_.

! _{Chapter 2, “Installing BSM Interoperability components”—Covers procedures} for installing BSM Interoperability 8.0.00 on Windows and UNIX.

! _{Chapter 3, “BSM Interoperability workflows”—Covers use cases tested by BSM} Interoperability.

Audience

This document is intended for system integrators in several organizations: customers, BMC Professional Services, and BMC Partners.

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Chapter

1

About BSM Interoperability

This chapter describes the data flow, prerequisites, installation overview, and the high-level steps for installing BSM Interoperability 8.0.00 on Windows and UNIX®_. The following topics are provided:

! _{BSM Interoperability 8.0.00 data flow (page 18)} ! _{Prerequisites (page 20)}

! _{Backwards compatibility testing (page 22)} ! _{Installation overview (page 26)}

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BSM Interoperability 8.0.00 data flow

BSM Interoperability allows data to flow between multiple BMC Software

products, often bidirectionally. Figure 1-1 on page 19 illustrates the logical flow of data for components in an implementation of BSM Interoperability 8.0.00.

Most components and applications shown within the BMC Remedy AR System boundary are not included in the base BMC Remedy AR System product.

For a computer-by-computer illustration of the physical implementation of BSM Interoperability 8.0.00, see Figure 1-2 on page 27.

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BSM Interoperability 8.0.00 data flow

Figure 1-1: Data flow in BSM Interoperability 8.0.00

Identity Mana g ement

BMC A

trium

Se

rvic

e

Assur

anc

e

rvic e tomation

Se

rvic

e Suppor

t

Ser vice Desk y st em trium roac tiv e Net Impact Administration Ser ver BMC Remed

y AR System

components and applications A p p rova l S e rv e r Assignment Engine BMC Remed y IT Ser vice Mana g e ment

BMC Event & Impact

Mana

g

e

ment

BMC BladeLogic _{Client A}

utomation u tomation BMC P o rt al database

BMC Atrium Disco

ver y BMC P o rt al BMC Dashboar ds fo r B S M Repeater s/Mirr or s Pr o xies T uner s Asset Mana g ement

(or Asset Inventor

y Module) Integration f o r BMC Remed y Ser v ice Desk Ser vice Le vel Mana g ement Pub lishing Ser ver Pr ob lem Mana g ement Incident Mana g ement Chang e Mana g ement Master T ransmitter Impact Explorer BMC P e rf ormance Mana g e r Po rt a l

Exception Detector Data Ser

v

ice

BMC Ser

v

ice Impact Mana

g e ment Impact Mana g e r (cell) Disco v er y database BMC Disco ver y fo r z/OS Asset Mana g ement Sandbo x dataset Impact Sandbo x datasets

(1 per user)

ver y dataset Reconciliation Engine Impact Pr oduction dataset BMC P erf ormance Mana g er dataset BMC Remed

y AR System database

BMC Anal ytics BMC T ransaction Mana g ement Application Response Time

ver y RSM Drift Mana g ement

BMC Event Mana

g ement Impact Mana g e r (cell) (example: P e rf orm agents) data sour ce s data sour ce s Data Collector Collection P o ints Collection Nodes data sour ces

(such as BMC S

e rvic e Impac t M anager , BMC P e rf ormanc e M anager) BMC Impact P o rt al iiws BMC P erf ormance Anal ysis

BMC Capacity Mana

g ement Essentials BMC P erf ormance Assurance Capacity Mana g ement database to Ex ception De te c to r Ser

vice Model Editor

w o rk or ders Ser vice Request Mana g e ment Pr oduct Catalog BMC Atrium CMDB

BMC Asset dataset

BMC Configuration A u tomation dataset T o m ultiple consumer s

BMC Atrium Integration

Engine iiws BMC Remed y Kno wledg e Mana g ement BMC BladeLogic Netw o rk A u tomation BMC Pr oactiveNet c hestrator fr om Disc o v er y database BDSSA BMC A trium Or chestr a to r SLM u tomation

Legend onsumer fr

om trium te g ra ti o n ro vider t o trium BMC A trium S e rvic e A ssuranc e S e rvic e A u to mation S e rvic e Suppor t

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Prerequisites

BMC Software recommends these system prerequisites and suggested

considerations based on end-to-end testing of the BSM Interoperability 8.0.00 offering.

Operating system and database requirements

This section describes overall operating systems and database requirements for both Windows and UNIX implementations of the solution.

BSM Interoperability compatibility is provided in compatibility matrices for individual components. These compatibility matrices can be found at

http://www.bmc.com/support/bmcremedycomp/index.htm.

Windows

During testing, BSM Interoperability 8.0.00 was tested on Windows 2003 Server Enterprise Edition with Service Pack 2 and SQL Server 2005 Enterprise Edition with Service Pack 2. The examples in the documentation reference this

configuration, although any supported combination listed in the compatibility matrix can be used.

NOTE

Many BMC Software products that use SQL Server require that the SQL Server Agent is running so that the server can connect to remote databases.

BMC Portal requires an Oracle® database. You can use an existing Oracle 10g database or the BMC Datastore (included on the BMC Portal DVD).

UNIX

During testing, BSM Interoperability 8.0.00 was tested on Sun™ _Solaris™_{10 and} Oracle 11g with the latest patches installed. The examples in the documentation reference this configuration, although any supported combination listed in the compatibility matrix can be used.

For UNIX installations, all servers must be server-class computers, preferably with multiple processors. Because some BSM Interoperability 8.0.00 products do not have UNIX versions

,

some servers in the environment must be Windows computers.

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Prerequisites

Other requirements

Individual products in the BSM Interoperability 8.0.00 offering have their own installation prerequisites. Some of these prerequisites are satisfied by steps you take when installing other products using the procedures in this section. Any other prerequisites are shown in Figure 1-2 on page 27.

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Backwards compatibility testing

BSM Interoperability tested the BSM Interoperability 7.6 stack with the following platform products:

! _{BMC Remedy AR System 7.5 patch 003} ! _{BMC Atrium Core 7.5 patch 003}

The following products and applications were tested as part of BSM

Interoperability 7.6 and have been validated against those platform versions:

Table 1-1: Products and applications in backwards compatibility testing (Sheet 1 of 4) Product Name Short name Version Patch Function

BMC Analytics for Business Service Management

7.6.00 Analyzes data and creates ad hoc reports for AR System and BMC Remedy IT Service Management applications. BMC Atrium Discovery and

Dependency Mapping

7.5.01 Provides an automated method for discovering, cataloging, and maintaining a company’s configuration data. BMC Atrium Orchestrator 7.5.05 002 Delivers workflow-based

process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise. BMC BladeLogic Operations

Manager

8.0.00 Acts as a platform for the management, control and enforcement of configuration changes in the data center. BMC BladeLogic Integration with

Atrium

7.6.00 BMC Configuration Automation

for Clients

8.1.00 Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.

BMC Configuration Automation for Networks

5.2.01 000 Manages change, configuration and compliance of network assets.

BMC Configuration Drift Management

7.5.00 Using the configuration

management data in your BMC Atrium CMDB, allows the auditing, verification, and management of infrastructure changes in your data center IT environment.

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Backwards compatibility testing

BMC Configuration Management Configuration Discovery

Integration for CMDB

8.0.00 hotfix

SW00335267

Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise. BMC Dashboards for Business

Service Management

BMC Dashboards for BSM

7.6.00 000 Provides interactive, real-time access to key service support metrics for senior IT

management to help optimize decisions and accelerate the results of aligning IT to business goals.

BMC Portal, including the following module:

!BMC Performance Manager Portal 2.8.00 2.8.00 2.7.00.030 (supported by version 2.7.00 and 2.7.50)

Provides a common web-based interface for managing and monitoring your IT

infrastructure while monitoring business services.

BMC ProactiveNet 8.0.00 000 A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading

performance, and reduces time from issue detection to

resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.

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BMC Remedy IT Service Management:

!BMC Remedy Asset Management

!BMC Remedy Change Management

!BMC Remedy Service Desk, including:

! BMC Remedy Incident Management

! BMC Remedy Problem Management

BMC Remedy ITSM

7.6.00 ! The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs—and their changing relationships— throughout the entire CI lifecycle.

! BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

! BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries. BMC Remedy Knowledge

Management

7.5.00.001 Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches.

BMC Service Automation Reporting and Analytics

BSARA 2.0.00 A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling

principles to access and report on historical data captured by BMC BladeLogic.

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Backwards compatibility testing

Required patches are available on the BMC Customer Support website at

http://www.bmc.com/support.

BMC Service Level Management 7.6.00 000 hotfix

SLM_SIM_II WS-7-3-01-HOTFIX

Makes use of users contracts, agreements, and service targets to monitor the performance of a service, other configuration items, or infrastructure processes.

BMC Service Request Management

7.6.00 Allows IT to define offered services, publish those services in a service catalog, and

automate the fulfillment of those services for their users.

BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition

BMC TM ART

3.7.00 Enables you to manage the performance and reliability of your worldwide applications to measure site health based on user experience metrics, such as availability, accuracy, and performance.

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Installation overview

This section contains information about the method and sequence used by BMC Software to perform a new installation of the solution and test it.

The procedure is not the only possible way to set up a successful environment. For more information about implementing different use cases based on the amount of data present in your environment, see the documentation set for your products, as well as other documentation available on the BMC Customer Support website.

NOTE

For interoperability testing, computers running VMware images were used to minimize the need for pre-existing web or application servers.

Figure 1-2 on page 27 illustrates the BSM Interoperability 8.0.00 installation order on Windows and UNIX.

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Installation overview

Figure 1-2: Installation order (page 1 of 2)

[go to Step 3 on Server B] SERVER A

BMC Remedy ITSM

Prerequisites

BMC Atrium Core, including

BMC Remedy Change Management BMC Remedy Service Desk

BMC Service Level Management

BMC Remedy Asset Management

BMC Service Request Management 1 2 4 5 6

7 _{BMC Configuration}

Drift Management Integration for BMC Remedy Service Desk

SERVER B

Web Server

Prerequisites

- Java SDK 1.6

BMC Remedy Mid Tier

[go to Step 4 on Server A] 3

Prerequisites

- Dual 2.1 GHz processors, or four in

large production environments

- Minimum of 4 GB of memory

- Minimum of 6 GB of permanent storage (10 GB recommended) plus 2 GB of temporary

storage for the installation

- Administrator privileges - MS SQL Server 2005 database

BMC Atrium Discovery and Dependency Mapping

15 SERVER G

BMC Atrium Discovery

Prerequisites

- Administrator privileges -own SQL server

Prerequisites

17 SERVER I

BMC TM ART

BMC Transaction Management Application Response Time Alerting Server

SERVER J

Reporting

Prerequisites

- Minimum of 2 GB of memory - BusinessObjects

BMC Dashboards for BSM

18

19

Prerequisites

- SQL Server 2005 database - Minimum of 1 GB of memory

BMC Transaction Management Application Response Time

16 SERVER H

BMC TM ART

BMC Remedy Knowledge Management

SERVER C BMC Remedy Knowledge Management SERVER K Prerequisites

- Minimum of 8 GB of memory - Java SDK 1.6, 64-bit version

-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM ) -20 GB free disk space

-64 bit OS preferred

BMC Atrium Orchestrator CDP

20

BMC Atrium Orchestrator CDP

Prerequisites

- 2 GB temp space

9 SERVER D

BMC Identity Management

BMC Remedy Identity Management Suite; BMC Identity Management

BMC Remedy AR System server BMC Remedy Approval Server BMC Remedy Assignment Engine BMC Remedy Flashboards

BMC Remedy IT Service Management Suite, including BMC Remedy

AR System Suite, including

BMC Atrium CMDB BMC Atrium Integration Engine Product Catalog 8 13 Prerequisites SERVER L Prerequisites

- Minimum of 6 GB of memory -64-bit OS

14 BMC ProactiveNet

SERVER F

BMC ProactiveNet

Prerequisites

- Minimum of 2 GB of memory - 1 MB of disk space for each cell or console you intend to use

- Administrator privileges - Java SDK 1.6.0_11 -BMC Datastore on separate server

BMC Impact Solutions

SERVER E

BMC Impact Solutions

12

BMC Portal, including

BMC Performance Manager Portal

10

11

Remote Service Monitor

[on separate server or RSM farm] [go to Step 13 on Server A]

Prerequisites

- JBoss Application Server 4.0.2 (for SLM data collector) - Java SDK 1.6

- Database client connectivity tools Access to the same LDAP directory server

Server C uses

- SQL Server 2005 SP 2 (Windows) or Oracle 10g release 2 (UNIX) for

BMC Remedy AR System data store, including BMC Atrium CMDB data. - Increase log file size to 300MB - 3 GB temp space on Solaris

- Minimum of 4 GB of memory - Java SDK 1.6, 64-bit version

-Processor: 2 @ 2.8GHz ( physical machine ), 1 @ 2.8 GHz ( VM )

BMC Atrium Web Services on its own computer BMC Atrium Web Services

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Figure 1-2: Installation order (page 2 of 2)

SERVER Q

Capacity Management

Prerequisites

- Minimum of 2 GB of memory - Administrator privileges - Java SDK 1.6

BMC Capacity Management Essentials

28

- Microsoft .NET framework Prerequisites

- Minimum of 512 MB of memory - Same database vendor as AR System

22

SERVER M

BladeLogic BMC BladeLogic Server Automation, BMC BladeLogic Integration with Atrium

SERVER N _{Prerequisites}

- Minimum of 4 GB of memory - Same database vendor as AR System

24

BladeLogic

BMC BladeLogic Decision Support

Prerequisites

25

SERVER O

BNA

BMC BladeLogic Network Automation

BladeLogic Decision Support for Network Automation Data Warehouse

BMC Atrium Orchestrator LAP

23 SERVER I Mainframe impact & Discovery SERVER R Prerequisites

- z/OS 1.4 through 1.7 or later

29 BMC Impact Integration for z/OS

122230

Prerequisites

BMC BladeLogic Client Automation

26

SERVER P

BladeLogic Client Automation

- SQL Server 2005 database with Mixed Mode authentication for BMC CM data store - Administrator privileges

- Database client connectivity tools - Access to the same LDAP directory server that Server A uses

BMC Configuration Automation for Clients CDI

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Chapter

2

Installing BSM

Interoperability components

This chapter presents procedures for installing BSM Interoperability 8.0.00 components on Windows and UNIX®_{environments. Any specific configuration} required for either of these installations is explained in separate sections within the procedure.

The following topics are provided:

! _{Installing BMC Atrium and BMC IT Service Management applications (page 32)} ! _{Installing BMC Identity Management (page 38)}

! _{Installing BMC Impact Solutions and BMC Portal, integrating with BMC} Remedy Service Desk (page 38)

! Installing BMC ProactiveNet (page 41)

! _{Installing BMC Atrium Discovery and Dependency Mapping (page 41)} ! Installing transaction management applications (page 43)

! Installing reporting and monitoring applications (page 44) ! _{Installing BMC Atrium Orchestrator (page 45)}

! Installing BMC BladeLogic Server Automation and integrating with BMC Atrium (page 47)

! _{Installing BMC BladeLogic Decision Support for Server Automation (page 47)} ! _{Installing BMC BladeLogic configuration automation applications (page 48)} ! _{Installing BMC Capacity Management Essentials (page 54)}

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Installing BMC Atrium and BMC IT Service

Management applications

This section explains how to install

! BMC Remedy AR System and AR System applications, including BMC Remedy AR System server, BMC Remedy Mid Tier, BMC Remedy Approval Server, BMC Remedy Assignment Engine, BMC Remedy Email Engine

! _{BMC Atrium Core applications, including BMC Atrium CMDB and BMC} Atrium Integration Engine

! _{BMC ITSM applications, including BMC Remedy Asset Management, BMC} Remedy Change Management, BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management)

Installation paths for AR System

Default installation paths for AR System are:

! _Windows—C:\Program Files\BMC Software\ARSystem

! UNIX—/opt/bmc/ARSystem

Each feature has its own subdirectory within these directories, such as: ! approval

! Arserver

! AREmail

! arsystem (for utilities)

! assignmentengine

! dataimporttool

! DevStudio

! flashboards

! midtier

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Installing BMC Atrium and BMC IT Service Management applications

AR System

! _{BMC Remedy Action Request System Installation Guide} ! installation directories

! _{installation instructions} ! silent installation information ! _{fast and list thread settings}

! _{BMC Remedy Action Request System Configuration Guide} ! _{license keys}

BMC Atrium Core

! _{BMC Atrium Core Installation Guide} ! installation instructions

! _{installation directories}

! silent installation information ! _{importing product catalog data}

! _{BMC Atrium Core Product Catalog and DML Guide}

BMC Remedy IT Service Management

! _{BMC Remedy IT Service Management Installation Guide} ! _{installation instructions}

BMC Service Level Management

! _{BMC Service Level Management Installation Guide}

! _{installation instructions, including Collection Point instructions}

BMC Service Request Management

! _{BMC Service Request Management Installation Guide} ! _{installation instructions}

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BMC Configuration Drift Management

! BMC Configuration Drift Management Installation Guide ! _{installation instructions}

BMC Remedy Knowledge Management

! _{BMC Remedy Knowledge Management Installation Guide} ! installation instructions

! _{instructions to integrate with AR System}

Recommended order of installation

The following high-level steps provide the recommended order for installing the AR System and AR System applications.

1 Install the following BMC Remedy AR System server 7.5.00 patch 003 features: ! _{AR System server with}

! AREA LDAP Directory Service Authentication ! _{ARDBC LDAP Directory Service Data Access} ! _{Web Services Plugin}

! _{BMC Remedy Approval Server} ! BMC Remedy Assignment Engine ! _{BMC Remedy Flashboards}

! other appropriate BMC clients

BMC Remedy AR System patches are cumulative. A BMC Remedy AR System patch contains the installer for the full version of BMC Remedy AR System, so when installing for first time, you can run the patch installer to install the full BMC Remedy AR System 7.5.00 product with patch updates.

NOTE

Depending on the amount of data you store in your BMC Atrium CMDB, your database size might need to be increased. The minimum size used in

interoperability testing was 8000 MB.

! _{For Windows installations, make sure you:}

! In the MS SQL Information panel of the installer, increase the Database Initial Size from 300 MB to at least 8000 MB if you are installing the entire BMC Remedy IT Service Management suite of applications.

! _{For UNIX installations, make sure you:}

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! _{Increase the default data tablespace from 300 to at least 8000 megabytes at the} AR System server Database Settings prompt if you are installing the entire BMC Remedy IT Service Management suite of applications.

IMPORTANT

To avoid BMC Atrium Discovery and Dependency Mapping and BMC Atrium CMDB export failures, you must select the Unicode option when installing the AR System server on both UNIX and Windows.

2 In AR System Administration Console, apply the appropriate licenses.

AR System applications do not require license keys. AR System requires license keys only for AR System servers.

NOTE

For Windows 2008 servers, you cannot use the BMC Remedy User Tool for licensing as it will return an invalid Host ID. You must use ipconfig /all on the local machine to determine the physical address of the computer. This physical address acts as your Host ID for licensing purposes.

3 In AR System Administration Console, increase the maximum number of threads for the Fast and List queues to improve performance. Fast queues should have five times as many threads as the number of processors in your server, while List queues should have three times as many threads as the number of processors.

4 Install BMC Atrium Core 7.6.00, including these features: ! _{BMC Atrium CMDB}

! BMC Atrium Impact Simulator ! _{Product Catalog}

! BMC Atrium Integration Engine ! _{Web services (on its own computer)}

NOTE

Install BMC Atrium Web Services on its own computer to avoid resource contention and port conflicts.

5 _{If applicable, choose to import your data during the installation.} 6 Install BMC Remedy Mid Tier on its own computer.

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7 Install the following BMC Remedy IT Service Management applications in any order:

! _{BMC Remedy Asset Management} ! BMC Remedy Change Management

! _{BMC Remedy Service Desk (includes BMC Remedy Incident Management and} BMC Remedy Problem Management)

IMPORTANT

You must start BMC Remedy Assignment Engine before you install any BMC Remedy IT Service Management application.

Before installing BMC Remedy Asset Management and BMC Remedy Change Management, you must start BMC Remedy Approval Server and BMC Remedy Assignment Engine.

8 Optionally, install BSM Enablement data. BSM Interoperability testing used BSM Enablement data in their testing. Register with the BMC Developer Network to obtain the data files and instructions for installing the data.

9 Install BMC Service Level Management and the Collector.

NOTE

On UNIX, the installer must be launched in graphical mode from

bmcslm-solaris.bin.

10 Install BMC Service Level Management Collection Point.

11 Install BMC Service Request Management.

IMPORTANT

The server name on the CAI Registry form must be the same name as the server that is registered on the mid tier, which is the value of $SERVER$ that you get on the web.

12 _{Install BMC Service Request Management integrations.} 13 Install BMC Configuration Drift Management.

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Installing and configuring BMC Remedy Knowledge

Management

Perform the following steps to install and configure BMC Remedy Knowledge Management. BMC Remedy Knowledge Management is available only on Windows computers.

1 _{Install BMC Remedy Knowledge Management.}

NOTE

The installer asks to install Hummingbird and Tomcat along with BMC Remedy Knowledge Management. Install both if not already present on the computer.

2 Complete the special instructions that begin “When integrating with BMC Remedy AR System” in the installation steps of BMC Remedy Knowledge Management Installation Guide.

NOTE

If your system includes BMC Remedy ITSM 7.5 or later, integration with BMC Remedy Knowledge Management 7.5 automatically becomes available. This integration enables users to create, search, and associate knowledge articles from within the BMC Remedy Incident Management forms, the BMC Remedy Problem Management forms, and Requester Console.

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Installing BMC Identity Management

Install BMC Identity Management, which consists of BMC Identity Management Suite and BMC Remedy Identity Management according to the information contained in the product documentation. For more information, see BMC Remedy Identity Management Installation Guide.

Note that BMC Remedy Identity Management is for Windows only this release. Integrating BMC Remedy Identity Management requires that you have a Windows implementation of AR System.

Installing BMC Impact Solutions and BMC

Portal, integrating with BMC Remedy Service

Desk

Use the following high-level steps to install BMC Impact Solutions and integrate it with BMC Remedy Service Desk:

Step 1 Install BMC Impact Solutions (page 39). BMC Performance Manager Portal and BMC Performance Exception Detector are installed in this step, during the installation of BMC Portal.

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Installing BMC Impact Solutions and BMC Portal, integrating with BMC Remedy Service Desk

BMC Impact Solutions

! _{BMC Service Impact Solutions Installation Guide} ! installation instructions

! _{CMDB extension installation instructions} ! updating SIM KB component classes

! _{installation instructions for Remote Service Module}

! _{installation instructions for the integration with BMC Remedy Service Desk}

BMC Datastore

! _{BMC Datastore Installation Guide} ! _{installation instructions}

BMC Portal

! _{BMC Portal Installation Guide}

! installation instructions for BMC Portal

! _{installation instructions for the BMC Performance Manager Portal and BMC} Impact Portal modules

Installing BMC Impact Solutions

Perform the following steps to install BMC Impact Solutions.

1 _{Install the BMC Atrium CMDB SIM extensions.}

IMPORTANT

This step can fail if performed over a network. Copy the extensions to a local drive on the BMC Atrium CMDB system and run the extensions installer there.

On UNIX, this step must be performed as the root user.

2 Optionally, install a database for BMC Portal. If you install a database for BMC Portal, install it on a separate server.

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BMC Portal requires an Oracle database. You can use an existing Oracle 10g database or the BMC Datastore (on BMC Portal Infrastructure and Datastore DVD or BMC Datastore CD – Windows Disk 1).

3 Execute the BMC Impact Solutions installer and perform a full installation.

4 Install BMC Portal. During the installation, install the following BMC Portal modules:

! _{BMC Impact Portal}

! BMC Performance Manager Portal

5 When prompted by the installation program, insert the BMC Performance Manager Solutions CD and select Performance Managers. Use the appropriate PAR files for your environment.

6 _{Update the SIM KB component classes for 7.3.02.}

If you have installed BMC Performance Manager Express for SAP®, you must re-synchronize the cell KB with the new classes in the BMC Atrium CMDB. See “Updating the SIM KB component classes” in BMC Service Impact Solutions Installation Guide.

If you are installing BMC TM ART in your environment, return to this step and update SIM KB component classes after all extensions are loaded.

7 Install Remote Service Monitor on a separate computer or as part of a Remote Service Monitor farm.

8 Install the BMC Atrium CMDB BPM extensions for SAP (on the same computer as Remote Service Monitor).

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Installing BMC ProactiveNet

Installing Integration for BMC Remedy Service Desk

Perform the following steps to integrate BMC Impact Solutions with BMC Remedy Service Desk.

1 On the server hosting AR System, install the Integration for BMC Remedy Service Desk.

2 Restart the BMC Remedy AR System server and plug-in server.

3 Set Incident Management rules for Require Service CI Related on Submit on Global and Calbro Services to No.

Installing BMC ProactiveNet

Install the following components as described in “Installing the ProactiveNet product” in BMC ProactiveNet Installation Guide:

! BMC ProactiveNet server ! _{BMC ProactiveNet agent(s)}

Configure the components as described in BMC ProactiveNet Installation Guide.

NOTE

Disable Data Execution Prevention (DEP) on the target computer before installing.

Installing BMC Atrium Discovery and

Dependency Mapping

Perform the following steps to install and configure BMC Atrium Discovery and Dependency Mapping.

NOTE

This procedure includes instructions for only Windows because there are no UNIX versions of BMC Atrium Discovery and Dependency Mapping.

1 Make sure that:

! The database agent service is active. ! _{The Windows Service Manager is closed.} ! The TCP/IP network protocol is enabled.

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3 Install and start the BMC Atrium Discovery and Dependency Mapping server by running the BMC Atrium Discovery and Dependency Mapping installer.

For instructions about installing the discovery applications on the discovery server, see the “Installing and starting the discovery server” section of BMC Atrium Discovery and Dependency Mapping: Planning and Installation.

4 Log in to the BMC Atrium Discovery and Dependency Mapping client at

http://<discovery_server>:8080/discovery/index.jsp using a web client with Java Webstart 1.4.2_13 installed.

The default user name and password are both admin.

5 Schedule and configure CMDB synchronization.

Select both the Activate CMDB Synchronization and Synchronize Impact

Relationships options, and select the types of discovered CIs and relationships you want to export to BMC Atrium CMDB.

For instructions about scheduling and configuring CMDB Synchronization, see BMC Atrium Discovery and Dependency Mapping: Populating BMC Atrium CMDB.

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Installing transaction management applications

Installing transaction management

applications

This section explains how to install BMC Transaction Management Application Response Time.

BMC Transaction Management Application Response

Time

! BMC Transaction Management Application Response Time Central Installation and Setup Guide

! installation of the execution server

! _{setting up an execution server as the action server}

! _{BMC Transaction Management Application Response Time—Infrastructure Edition} Getting Started and Integration Guide

! instructions on configuring the integration with BMC Impact Manager ! _{instructions on configuring the integration with BMC Atrium CMDB}

Installing BMC Transaction Management Application

Response Time

Perform the following steps to install BMC Transaction Management Application Response Time.

1 On a Microsoft Windows 2003 computer with a Microsoft SQL Server database, install BMC TM ART Central Execution Server.

2 _{On a separate Microsoft Windows 2003 server,} a Install BMC TM ART Central Execution Server.

b _{Configure this Execution Server as an Alerting server.}

3 Set up BMC Transaction Management Application Response Time 3.7.00 Integrations.

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Installing reporting and monitoring

applications

This section explains how to install BMC Dashboards for BSM and BMC Analytics for Business Service Management.

BMC Dashboards for BSM

! _{BMC Dashboards for Business Service Management Installation Guide} ! installation instructions and prerequisites

BMC Analytics for Business Service Management

! BMC Analytics for Business Service Management Installation Guide ! _{installation instructions and prerequisites}

Installing BMC Dashboards for Business Service Management

Perform the following steps to install BMC Dashboards for Business Service Management.

1 _{Make sure}iiws is running:

a For Unix, start iiws with the following command

/data1/bmc/BMCPortalKit/Impact/iiws/bin//IIWSServer start

b For Windows, verify that the iiws is running (through Services).

2 Edit the file mcell.dir in your BMC Impact Integration Web Services directory. The default directory path for this file is <BMC Impact Solutions directory>\iiws.

3 _{Add the name of the default cell you specified during BMC Impact Manager}

installation, then save and close the file.

BMC Dashboards for BSM can now integrate with BMC Impact Integration Web Services.

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Installing BMC Atrium Orchestrator

Installing BMC Analytics for Business Service Management

To integrate BMC Analytics for Business Service Management with BSM Interoperability 8.0.00, you are not required to perform any special tasks.

Installing BMC Atrium Orchestrator

Perform the following steps to install BMC Atrium Orchestrator.

The installation of BMC Atrium Orchestrator requires two servers, one for BMC Atrium Orchestrator Server and Portal and a second one for the Development Studio.

BMC Atrium Orchestrator

! _{BMC Atrium Orchestrator Platform Installation Guide}

! installation instructions for BMC Atrium Orchestrator Configuration

Distribution Peer, BMC Atrium Orchestrator Development Studio, and BMC Atrium Orchestrator Lightweight Activity Peer

BMC Atrium Orchestrator workflows

! _{Continuous compliance for network automation}

! _{BMC Continuous Compliance for Network Automation solution Getting Started} Guide

! _{Continuous compliance for server automation}

! BMC Continuous Compliance for Server Automation solution Getting Started Guide ! _{Triage and remediation}

! _{BMC ProactiveNet Performance Management and BMC Event and Impact} Management Triage and Remediation Solution Getting Started Guide

Installing BMC Atrium Orchestrator Configuration

Distribution Peer

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Installing BMC Atrium Orchestrator Development Studio

1 On a different computer than the one running BMC Atrium Orchestrator CDP, install the BMC Atrium Orchestrator Development Studio.

2 Configure Development Studio to communicate with the BMC Atrium

Orchestrator CDP. For more information, see the BMC Atrium Orchestrator Platform Installation Guide.

Installing BMC Atrium Orchestrator Lightweight Activity

Peer

On a different computer than the ones running other BMC Atrium Orchestrator applications, install BMC Atrium Orchestrator Lightweight Activity Peer (LAP). In the BSM Interoperability configuration, the LAP was installed on the computer running BMC BladeLogic Server Automation.

Installing BMC Atrium Orchestrator workflows from the

content installer

Depending on your environment and goals, you can install one or more workflows from the BMC Atrium Orchestrator content installer.

NOTE

Each workflow must be installed by a unique user and all templates, filters, and other configuration settings associated with each user must be unique to that user (and re-set to each new user before every workflow installation, if installing multiple workflows from the same computer). In summary, you must have: --a unique user to own the actor and monitor adapters

--the same unique user acts as the Assignee on the template --the same unique user is assigned to the filters

! _{Continuous Compliance - Networks—see BMC Continuous Compliance for} Network Automation solution Getting Started Guide

! _{Continuous Compliance - Servers—see BMC Continuous Compliance for Server} Automation solution Getting Started Guide

! _{Triage and Remediation—see BMC ProactiveNet Performance Management and} BMC Event and Impact Management Triage and Remediation Solution Getting Started Guide.

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Installing BMC BladeLogic Server Automation and integrating with BMC Atrium

Installing BMC BladeLogic Server Automation

and integrating with BMC Atrium

Install BMC BladeLogic Server Automation and BMC BladeLogic Integration with Atrium according to the information contained in the product documentation. For more information, see BMC BladeLogic Installation Guide and BMC BladeLogic Integration with Atrium: Implementation Guide.

Note that the database vendor used by BMC BladeLogic Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic Decision Support for Network Automation.

Installing BMC BladeLogic Decision Support for

Server Automation

Install the authentication server with BMC BladeLogic Decision Support for Server Automation on their own computer according to the information contained in the product documentation. For more information, see the BMC BladeLogic Decision Support for Server Automation Installation Guide.

Note that the database vendor used by BMC BladeLogic Decision Support for Server Automation must be the same vendor as the one used by AR System and BMC BladeLogic.

NOTE

The authentication server and reports server can be installed on two different computers, but interoperability tested the configuration given in this section.

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Installing BMC BladeLogic configuration

automation applications

This section explains how to install BMC BladeLogic Network Automation and BMC BladeLogic Client Automation.

BMC BladeLogic Network Automation

! _{BMC BladeLogic Network Automation Installation Guide} ! installation instructions

! _{BMC BladeLogic Network Automation Remedy Integration Guide}

! instructions for integrating with BMC Remedy AR System and BMC Atrium CMDB

BMC BladeLogic Client Automation

! _{BMC BladeLogic Client Automation Installation Guide}

! _{installation instructions for master transmitter and console} ! _{instructions for setting up the inventory database}

! BMC Atrium Core Product Catalog and DML Guide ! _{setting up database links}

! downloading and running AR System security scripts ! _{configuring parameters for the database}

! _{establishing a connection to the AR System}

! _{BMC BladeLogic Client Automation Report Center Guide}

! _{running predefined queries to verify connectivity to AR System} ! _{configuring the inventory plug-in}

BSM Interoperability Installation and Configuration Guide

BSM Interoperability 8.0.00

Installation and

Configuration Guide

Restricted Rights Legend

Customer Support

Contents

Preface

NOTE

Products and applications in BSM

Interoperability 8.0.00

Related documentation

NOTE

Related product documentation

Document organization

Audience

1

About BSM Interoperability

BSM Interoperability 8.0.00 data flow

BMC A

trium

Se

rvic

e

Assur

anc

e

Se

rvic

e Suppor

t

Prerequisites

Operating system and database requirements

Windows

NOTE

UNIX

,

Other requirements

Backwards compatibility testing

Installation overview

NOTE

2

Installing BSM

Interoperability components

Installing BMC Atrium and BMC IT Service

Management applications

Installation paths for AR System

Related documentation

AR System

BMC Atrium Core

BMC Remedy IT Service Management

BMC Service Level Management

BMC Service Request Management

BMC Configuration Drift Management

BMC Remedy Knowledge Management

Recommended order of installation

NOTE

IMPORTANT

NOTE

NOTE

IMPORTANT

NOTE

IMPORTANT

Installing and configuring BMC Remedy Knowledge

Management

NOTE

NOTE

Installing BMC Identity Management

Installing BMC Impact Solutions and BMC

Portal, integrating with BMC Remedy Service

Desk

Related documentation

BMC Impact Solutions

BMC Datastore

BMC Portal

Installing BMC Impact Solutions

IMPORTANT

Installing Integration for BMC Remedy Service Desk

Installing BMC ProactiveNet

NOTE