Industry Services
Answers for industry.
SIMATIC Virtualization as a Service
Technology-based services for a greater competitive edge
Minimum downtime and the optimum use of staff and resources are key to sustainable success in industry. Siemens provides the basis for greater produc tivity, flexibility, and efficiency with technologybased services throughout the lifecycle of an industrial plant – reliably, globally, and around the clock. Indepth technology and product knowl edge as well as industry expertise within Siemens’ global network of experts ensure a considerable competitive edge.
The challenge:
Optimum maintenance and moderniza-tion of PC-based control systems Apart from the maintenance of the hard ware platform, maintenance and updat ing of the installed software components are particularly crucial for the lifecycle costs of a PCbased control system. The customer needs are concentrated especially on the following items:
◾ Optimum use of existing hardware
◾ Simple system expansions/updates
◾ Central administration and
maintenance
◾ Fast and competent service
◾ Solutions from a single source
◾ High plant availability
The efficient updating, maintenance, and modernization of the system components used therefore include a substantial potential for optimization.
The solution:
SIMATIC Virtualization as a Service The integration of IT technologies into the industrial environment opens up innovative concepts here as well, such as system virtualization. SIMATIC Virtualiza tion as a Service facilitates the customers’ introduction to this futureoriented tech nology. The customers receive the Lifecy cle Service required for the virtualization solution, including the suitable software and hardware components, directly from Siemens Industry Services – from a single source and perfectly coordinated.
The offering includes:
◾ Setup of the virtualization server
◾ Configuration of the virtual machines
◾ Installation and configuration of the operating system
◾ Installation of the SIMATIC software ready for use
Siemens Industry Services also provides comprehensive support during the lifecycle of the virtualization system. Technical Support offers customers individual assistance for all technical questions on the function, use, and management of the system components used. More extensive systemspecific consultation can be provided efficiently within the scope of SIMATIC Remote Services.
The portfolio: SIMATIC Virtualization as a Service
SIMATIC Virtualization
as a Service
Service
Package
Virtual
Machines
Pre-installed
Hypervisor
Technical
Support
Extended
SIMATIC
Remote
Services
Configured
Host
SIMATIC Virtualization as a Service
Service Package
Virtual Machines
Pre-installed Hypervisor
Technical Support Extended
SIMATIC Remote Services
Configured Host
SIMATIC Virtualization as a Service
Service Package
Virtual Machines
Pre-installed Hypervisor
Technical Support Extended
SIMATIC Remote Services
Configured Host
SIMATIC Virtualization as a Service
Service Package
Virtual Machines
Pre-installed Hypervisor
Technical Support Extended
SIMATIC Remote Services
Configured Host
Technical
Support DocumentationUser System ConfigurationInstallation &
Microsoft Windows Server Microsoft Windows
SIMATIC PCS 7 OS Server SIMATIC PCS 7
ES / OS Client
SIMATIC PCS 7 Web Server SIMATIC PCS 7
OS Client
◾ Preinstallation and configuration of the servers is included in the scope of deliveries
◾ System documentation includes
documentation of the employed HW and SW components, technical manuals, instructions, and examples of applications
◾ Technical Support can be extended
for a year at a time after two years
◾ A contact person for all questions
◾ Custom support from experienced
experts (phone/email)
◾ Optional: SIMATIC Remote Support
for fast, efficient support
◾ Handling of questions about functions
and use of systems
◾ Coverage of all employed technolo
gies, products and systems
(server hardware, operating systems, SIMATIC products, VMware
(VM = virtual machine))
◾ Coordination of support activities for components from thirdparty providers
◾ Based on the system platform,
a VM is delivered in readytorun condition.
◾ Based on the system platform,
a virtualization layer is preinstalled which allocates resources of the physical hardware among the VMs
◾ VMware vSphere ESXi is used as the
virtualization software
A choice of the following VMs is available:
Service Package
Virtual Machines
◾ If a technical question is expected to go beyond two hours of handling time, the case is treated as Technical Support “Extended.”
◾ The assigned Siemens Service
Specialists have extensive expertise in engineering, system commissioning and system testing
SIMATIC Virtualization as a Service
Service Package Virtual Machines Pre-installed Hypervisor Technical Support Extended SIMATIC Remote Services Configured Host SIMATIC Virtualization as a Service
Service Package Virtual Machines Pre-installed Hypervisor Technical Support Extended SIMATIC Remote Services Configured Host SIMATIC Virtualization as a Service
Service Package Virtual Machines Pre-installed Hypervisor Technical Support Extended SIMATIC Remote Services Configured Host Technical Support Basic Extended Priority Mature Products 24h Remote Classic Support Contracts SIMATIC Remote Services Proactive Preventive Managed Virus Protection Reactive System Platform
HP ProLiant DL380P GEN8 Virtualization Layer VMware vSphere Hypervisor
VM
VM
VM
Customer Site
ITSystem Administration Maintenance Engineer
Customer
Business Partner DMZ
Business Partner DMZ cRSP Access Server Web Portal Siemens Intranet
Remote Service Expert Web Portal
Remote Service Center OEM Support
Remote Engineer
Internet (VPN)
Access Gateway
◾ Efficient: Experts can connect with the system directly, worldwide, without callout or travel time
◾ Capable: Excellent support from suitable experts
Timetested: The Siemens Remote Service platform (SRS) provides a reliable remote connection
◾ The system platform comprises the HP
Proliant DL380P GEN8 server hardware and an HP T510 thin client
◾ The virtualization server is available in different performance classes
◾ The VMware vSphere Hypervisor
software comes preinstalled and preconfigured
◾ Modular: SIMATIC Remote Services can
be adjusted in stages to actual needs
◾ Complete: The remote infrastructure is provided, associated support and maintenance are included
Configured Host
Technical Support Extended
Virtualized system in an automation environment
System virtualization at a glance
1. Virtualization uncouples a computer’s operating system and user software
from the hardware 2. For that purpose, a “hypervisor” is installed on a powerful computer, as an additional software layer that makes it possible to run multiple VMs on one piece of hardware
3. The operating system and user software are made available as a VM 4. The hypervisor provides for the dynamic allocation of hardware resources among the VMs
PCS 7 Thin Client 1
Terminal Bus
System bus
PCS 7
Thin Client 2 Thin Client 3PCS 7
PCS 7 AS 1 … AS 64 PCS 7
Thin Client 4 PCS 7 Thin Client Engineering
Virtual machines for PCS 7 OSServer 1 PCS 7 OSClient 1, 3
PCS 7 Engineering
APP
OS APPOS APPOS APPOS
VMware ESXiHost 1
Virtual machines for CS 7 OSClient 2, 4
APP OS APPOS APPOS
VMware ESXiHost 2 PCS 7
OSClient 1
PCS 7 OSServer 1 PCS 7 OSServer 2 PCS 7
OSClient 2 OSClient 3PCS 7
PCS 7 AS 1 … AS 64 PCS 7
OSClient 4 EngineeringPCS 7
siemens.com/industry/lifecycle-services
The information in this data sheet contains general descriptions of the technical options and features available and may not always apply in individual cases or may be changed as a result of continuing product development. Performance features are binding only if expressly agreed upon by contract.
All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.
For further information and support, please contact your local Siemens partner:
siemens.com/services/partner
Siemens AG
Industry Sector
Customer Services Division Product Lifecycle Services Gleiwitzer Str. 555 90475 Nuremberg Germany
Learn more at:
siemens.com/industryservices
Order No. E10001T480A282 X7600 | Dispo No. 21638 | K No. 37500 | Printed in Germany |
TH 241130668 | DB | 11130.5 © Siemens AG 2013
Customer benefits:
Siemens Industry Services helps custom ers find the right virtualization solution reliably, quickly, and at optimal costs
◾ Life cycle services for SIMATIC prod ucts, VMware, hardware and software from a single source
◾ Simple implementation of a virtual ization solution, with prefabricated, configured, readytouse, tested systems
◾ Costeffective and fast expansion of system components with readytorun templates
◾ Optimum use of existing hardware
resources
◾ Greater system flexibility and availability
◾ Lower expense and effort for system
upgrades & updates
◾ Easy system management and
allinclusive support in conjunction with SIMATIC Remote Support
◾ Reduction of lifecycle costs of the system through improved energy efficiency
Example: Automation system before and after virtualization
One-Stop-Shop
Virtualization solution via MLFB
Pre-installation and configuration
Technical Support
Life Cycle Service
Contract modules
Modernization Update/Upgrade Service
Software Update Service Spare parts warehouse (optional) Obsolescence management (information service) Inspection and maintenance Standby Service, Repair Online Support, Technical Support
Extended Lifecycle Service Basis Lifecycle Service Maintenance Service Standard Service Options Extended Service Time 24/7 System Assessment/ Audit
Software Update Services
Extended Exchange Option
Asset Optimization Technical Support via AVC Remote Services
