• No results found

BT Protection Plans. Customer Guide


Academic year: 2021

Share "BT Protection Plans. Customer Guide"


Full text






Table of contents

BT Protection Plans page 2

The importance of insurance page 3 Types of insurance in BT Protection Plans page 4

Term Life page 5

Total and Permanent Disablement page 6

Living Insurance page 7

Income protection for individuals page 9 Income products for business protection page 10

Optional policies page 11

Features of a BT Protection Plans policy page 12 More information about BT Protection Plans page 13 Claims – we’re here for you page 14 Simple steps to becoming insured page 16


BT provides peace of mind and comfort because you will be treated like a person, not a policy. BT offers a market leading life insurance service that is personalised, flexible and provides greater expertise at every step. This Guide is going to explain insurance, what insurance does, which types you might need and the difference insurance has made to people, just like you. BT Protection Plans can provide cover for everyone from homemakers, to medical professionals, to trade and business owners.

BT Protection Plans can be tailored by you and your adviser to make sure they provide the cover that meets your needs and with the ownership structure that is right for you.

This Guide provides a summary of the features and benefits of BT Protection Plans. You should read the Product Disclosure Statement and Policy Document (‘PDS’) for full details of the terms, conditions and exclusions that apply before making a decision to purchase this product. The PDS is available from your financial adviser, by calling 1300 553 764, or by visiting bt.com.au.


In 2013, the insurer of BT Protection Plans* helped 2,591 customers and their families by providing financial and rehabilitation assistance when they needed it most.

` BT is part of the BT Financial Group, the wealth management arm of the Westpac Group. They have been helping Australians prepare for the best since 1969. They are insurance experts, who take a personal approach to helping customers prepare for the best outcome because they understand that life doesn’t always go to plan.

BT Protection Plans

*The insurer of BT Protection Plans is Westpac Life Insurance Services Limited.

Claims paid




in life insurance claims to 2,591 customers (Jan–Dec 2013)


Term Life insurance claims


TPD & Living insurance claims


Income protection claims


Most people probably don’t think twice about having their car and home insured. When it comes to your health, and your income, it’s just as important to make sure these are adequately covered.

Having the right cover in place can help protect you and the people that matter to you to avoid financial strain at the most difficult of times.

The need for insurance

We all want to avoid thinking about illness, injury and early death. Here are some facts and figures to remind you of just how risky life can be – and why you need protection.

` Around 55,000 Australians suffer a heart attack each year1

` 1 in 2 men and 1 in 3 women are expected to be diagnosed with cancer before the age of 852

` Almost 2 million adults aged between 25 – 64 have had a disability3

Insurance can’t stop these injuries and illnesses, but it can help to protect you and your loved ones from the financial consequences they can create. For example, the payments from a life insurance policy can be used to:

` help with day to day living costs such as bills and mortgage payments

` generate replacement income

` provide support for your family’s financial needs such as your children’s education

` assist with medical expenses and rehabilitation costs, and

` minimise the financial impact to your business.

Having the right amount of insurance

It’s important that you not only have insurance but that you have the right amount of insurance.

According to the Lifewise/NATSEM Underinsurance statistics, 95% of families do not have adequate levels of insurance.4

This chronic underinsurance means the typical Australian family will lose half or more of their income following a serious illness, injury or the loss of one parent. Think about what that means for your family’s lifestyle – where and how you live and the educational choices available for your children.

How much insurance is enough? To be sure, talk to your financial adviser.

` Insurance can help provide a financial safety net to protect yourself and your loved ones should something unforeseen happen.

The importance of insurance

1. Heart Foundation, statistics (www.heartfoundation.org.au/information-for-professionals/data-and-statistics/Pages/default.aspx) 2. Cancer Council Facts and Figures (http://www.cancer.org.au/about-cancer/what-is-cancer/facts-and-figures.html)

3. AIHW 2011. Australia’s welfare 2011. Australia’s welfare no. 10. Cat. no. AUS 142. Canberra: AIHW. 4. The LIFEWISE/NATSEM Underinsurance Report, February 2010.


Below is a summary of the different types of cover available and how they may be able to help.


Term Life Pays a lump sum in the event of the death of an insured person or if the insured person is diagnosed with a terminal illness.

Page 5 Total and

Permanent Disablement (TPD)

Pays a lump sum in the event that the insured person is, depending on the TPD definition selected, unlikely to work again, perform household duties again, or suffers a loss of ability due to a permanent disability.

Page 6

Living Insurance Pays a lump sum in the event the insured person suffers from a specified medical event such as cancer, stroke or heart attack.

This type of insurance is sometimes referred to as trauma or critical illness insurance.

Page 7

Monthly benefits

Income protection Pays a monthly benefit to replace a portion of the insured person’s monthly earnings if they’re unable to work due to sickness or injury.

Page 9 Business


Pays a monthly benefit if the insured person is unable to work due to sickness or injury, to help keep their business running.

Page 10 Key Person Income Pays a monthly benefit to the business in the event the insured person

(who can be the business owner or an employee) is unable to work due to sickness or injury to help keep the business viable.

Page 10

Optional policies

Needlestick Benefit1

Pays a lump sum if the insured person contracts HIV, hepatitis B or hepatitis C while performing the duties of a medical professional.

Page 11 Children’s Benefit1 Pays a lump sum if the insured child suffers from a children’s

medical event.

Page 11 1. Needlestick Benefit and Children’s Benefit policies may be available with another Protection Plans policy.

The next few pages will outline each of the different types of cover available as part of BT Protection Plans. For full details of the product features and benefits, please refer to the PDS.

BT Reserve

BT Protection Plans Reserve (BT Reserve) offers individuals with very high earnings and significant debt access to much higher benefit levels on TPD, Living Insurance and income protection cover. Your financial adviser can help you to determine if you’re eligible for BT Reserve.

` BT Protection Plans offer a comprehensive range of flexible insurance solutions that can offer protection throughout different stages of your life. Your financial adviser can help you understand the types of insurance and level of cover suitable for your needs.


Terminal illness payments

Because the families of those who are terminally ill often need financial assistance straight away, Term Life insurance pays a one-off lump sum known as a Terminal Illness Benefit if the insured person is diagnosed with a terminal illness with a life expectancy of less than 12 months.

Do you need this cover?

If you have dependants, this kind of cover can be vital to protect their future lifestyle if you no longer can. It can help to ensure they’ll have all the opportunities you want for them – travel, education and a good quality of life – for years to come.

What could the benefit be used for?

` Repayment of debts like mortgages, loans or credit cards.

` Leave a lump sum to be invested to cover the cost of your family’s future needs, such as your children’s education.

` Protect your business in the event of death of a key person or principal.

` Cover funeral and final expenses

` Create an income stream to protect and maintain your families’ standard of living

` Term Life insurance pays a one-off lump sum payment if the insured person dies or suffers a terminal illness.

Term Life

Term Life in action

Rob and Sandy had been married for eight years and were expecting their first child. Rob worked in advertising earning $110,000 a year. Sandy was a school teacher on $75,000 a year.

One day, Rob phoned his financial adviser to advise he had been diagnosed with advanced cancers and was not expected to live for more than 12 months. He qualified for the Terminal Illness Benefit under his Term Life policy. The insurer paid Rob a Terminal Illness Benefit of over $615,000.

Having this money made a huge difference in the last months of Rob’s life. He didn’t have to worry about how the family would pay their bills and mortgage repayments, instead using his energy to seek out the best possible medical treatment.

This prolonged his life enough for him to enjoy the milestones of his son’s first eight months of life – his first smile and first words. Rob died knowing his wife and child could stay in their family home and had the money to re-plan their future.

“All my husband ever wanted was to make sure his wife and child had a roof over their heads, and this has now been established.” Sandy left this moving message for the claims officer after receiving Rob’s benefit payment.


Do you need this cover?

Imagine what would happen if your ability to earn an income suddenly stopped. Your life would change overnight. You’d be around, but unable to help. That’s where Total and Permanent Disablement (TPD) insurance can help.

What could the benefit be used for?

` Repayment of debts like mortgages, loans or credit cards.

` Meet rehabilitation and home modification costs. ` Financial support to make necessary

lifestyle adjustments.

` Protect your business in the event that a key person or principal permanently exits the business due to total and permanent disablement.

What are the TPD definitions available?

There are four types of TPD cover which are called TPD definitions:

` own occupation TPD ` any occupation TPD ` home duties TPD, and ` general cover TPD.

Each TPD definition offers cover for a different purpose, and has a different set of criteria that will need to be satisfied at the time of claim to be eligible for a TPD Benefit payment. For more information on the TPD definitions, please see the PDS.

Your financial adviser can help you choose the TPD definition suitable for your individual needs.

` Total and Permanent Disablement pays a one-off lump sum payment if the insured person is totally and permanently disabled.

Total and Permanent Disablement

Total and Permanent Disablement in action

Doug, 52, a barrister, and Pat, 54, a self-employed business analyst, had seen their children leave home and were focusing on saving for retirement. One night, Doug collapsed after suffering a stroke.

The stroke drastically affected his core communication skills and was the end of his career as a barrister. Doug’s TPD Benefit allowed him to access the best medical and rehabilitation services and meant Pat was able to stop work to become Doug’s primary carer.

They used part of their lump sum TPD Benefit to pay off the remaining mortgage and the balance was invested to generate funds to replace the income Doug had hoped to earn before he retired. Their insurance not only meant that Doug was able to access the best medical care – it also ensured their retirement dreams were not all lost.


Medical care is expensive – increasing every year. Paying large hospital and medical bills can leave a big hole in your budget and create stresses that slow your recovery. If you are diagnosed with a specified medical event, Living Insurance pays a one-off lump sum benefit to help you meet the medical and potential lifestyle costs involved.

Depending on your needs, you can apply to take out the standard Living Benefit or Living Benefit Plus, which provides cover for a wider range of specified conditions.

What could the benefit be used for?

` Pay for medical costs.

` Alleviate financial stress of major expenses like mortgage repayments or rent.

` Financial support so you can make lifestyle changes.

` Financial support so you can focus on your recovery.

` Living Insurance provides a lump sum payment if the insured person suffers from one of a defined list of specified medical events such as cancer, stroke or heart attack.

Living Insurance

* A 3 month exclusion applies for these specified medical events. For more details of the exclusion, please see the PDS.

What’s covered?

Living Benefit and Living Benefit Plus (full payment)

The tables below outline the specified medical events covered under Living Benefit and Living Benefit Plus. The definition for each of the specified medical events is set out in the PDS.



Cancer (malignant tumours)* ✓ ✓

Prostate cancer – major treatment*

✗ ✓

Heart disorders

Angioplasty – triple vessel* ✓ ✓

Aortic surgery ✗ ✓ Cardiomyopathy ✗ ✓ Coronary artery bypass surgery* ✓ ✓ Heart attack* ✓ ✓

Heart valve surgery ✓ ✓

Open heart surgery* ✓ ✓

Out of hospital cardiac arrest ✓ ✓

Pulmonary hypertension ✗ ✓



Alzheimer’s disease and other dementias

✗ ✓

Motor neurone disease ✗ ✓

Multiple sclerosis ✗ ✓

Muscular dystrophy ✗ ✓

Parkinson’s disease ✗ ✓


Coma ✓ ✓

Major head trauma ✓ ✓

Paralysis ✗ ✓

Severe burns ✓ ✓

Body organ disorders

Chronic liver disease ✗ ✓

Chronic lung disease ✗ ✓

Kidney failure ✓ ✓

Loss of sight ✗ ✓


Living Insurance




Aplastic anaemia ✓ ✓

Medically acquired HIV ✗ ✓

Occupationally acquired HIV ✗ ✓

Other events

Advanced diabetes ✗ ✓

Benign brain tumour ✓ ✓

Encephalitis ✗ ✓ Intensive care ✗ ✓ Loss of hearing ✗ ✓ Loss of independent existence ✗ ✓ Loss of limbs ✗ ✓

Loss of single limb ✗ ✓

Loss of speech ✗ ✓

Meningitis ✗ ✓

Meningococcal septicaemia ✗ ✓

Pneumonectomy ✗ ✓

Severe osteoporosis ✗ ✓

Severe rheumatoid arthritis ✗ ✓

Stroke* ✓ ✓

Advancement Benefit (partial payment)

The Advancement Benefit is a partial payment of your Living Benefit or Living Benefit Plus. The table below outlines the specified medical events covered under the Advancement Benefit. The definition for each of the specified medical events is set out in the PDS.



BENEFIT LIVING BENEFIT PLUS Angioplasty – single or double vessel* ✓ (multi-✓ payment) Carcinoma in situ of female organs* ✓ ✓

Carcinoma in situ of the perineum, penis or testicle*

✗ ✓

Diabetes complication ✗ ✓

Early stage melanoma* ✓ ✓

Loss of hearing –

advancement ✗ ✓

Loss of sight in one eye ✗ ✓

Loss of single limb ✓ ✗

Prostate cancer –

advancement* ✓ ✓

Systemic lupus

erythematosus (SLE) with lupus nephritis

✗ ✓

* A 3 month exclusion applies for these specified medical events. For more details of the exclusion, please see the PDS.

Living Insurance in action

Nadia, a self-employed married mother of two, decided to protect her family’s financial position by taking out a Living Insurance policy.

A couple of years later, Nadia was diagnosed with a rare form of cancer. The medical reports confirmed Nadia’s medical condition and, as she satisfied all of the Living Insurance policy terms and conditions, she was paid in excess of $300,000.

Nadia’s decision to cover herself gave her crucial financial flexibility at a time of great stress. She used the proceeds of her claim to meet the high costs of the latest cancer treatments. Her insurance payment gave her the option to sell her business and spend more time with her family. She is now working part time and is in a good position to make a full recovery.


Income protection for individuals

Would sickness or injury affect your ability to pay the mortgage or rent, educate your children and live the lifestyle you’re used to? How long could you be off work without having to draw down on savings, take out a loan or borrow from your family? Without an income, could you be sure mounting medical bills wouldn’t drive you back to work before you were ready?

If you are unable to work at your full capacity due to sickness or injury, income protection can replace a portion of your monthly income.

What could the benefit be used for?

` Replace your income while you’re unable to work. ` Pay for medical expenses.

` Financial support for day to day living costs such as rent or mortgage repayments.

` Provide for yourself and your family’s financial needs such as your children’s education.

What are the income protection

definitions available?

There are three types of income protection cover which are called income protection definitions: ` own occupation IP

` home duties IP, and ` general cover IP.

Each income protection definition offers cover for a different purpose, and has a different set of criteria that will need to be satisfied at the time of claim to be eligible for an income protection benefit. For more information on the income protection definitions, please see the PDS.

Your financial adviser can help you choose the income protection definition suitable for your individual needs.

Income protection for homemakers

The non-income earning spouse is often overlooked when putting into place insurance arrangements, as the focus is generally on the income earner. But what would happen if you, as the homemaker, are unable to fulfil your duties at home? Your spouse would need to either reduce their work hours, leave work altogether, or pay for someone to perform the household tasks and to care for your children.

Under home duties IP, you can apply for a monthly benefit of up to $5,000 per month. The benefit can be used to cover the costs of hiring someone to do the things that you can’t.

Income protection in action

Joseph, 29, was a self-employed carpenter and his fiancée, Marcia, 28, a manager at a big four accounting firm. They were saving for their wedding and paying off their $350,000 mortgage.

Joseph fell over three metres from the roof of a house he was working on. He suffered major trauma to his spine and ankle, had to stop working and eventually closed his business. Joseph applied for benefits under his income protection policy. Since then he has undergone several operations and doctors have confirmed that he will never return to his usual occupation. Joseph applied for alternative positions without success. Under the Rehabilitation Expense Benefit in his income protection policy, Joseph was able to access professional help with his CV and to improve his job seeking skills and interview techniques. Joseph’s income protection insurance not only provided financial support whilst he went through the operations and physiotherapy, it also helped him return to work. This case study is for illustrative purposes. It is loosely based on real life examples (names and some details have been altered).

` Income protection provides a monthly benefit to replace a portion of the income lost when the insured person is unable to work at their full capacity due to sickness or injury.


Business Overheads

Business Overheads pays a monthly benefit for the day to day costs of running a business, if the insured person is disabled because of sickness or injury and is unable to work at their full capacity in their business.

What could the benefit be used for?

` Cover day to day business expenses such as rent, utility bills or insurance premiums.

` Keeping your business running if you cannot work. For a full list of the business expenses that can be covered under a Business Overheads policy, please see the PDS.

Key Person Income

Key Person Income insurance provides a monthly benefit to help the business remain viable, if its owners and/or key income generating staff are unable to work at their full capacity due to sickness or injury.

What could the benefit be used for?

` Minimise financial impact to business cash flow. ` Pay for recruitment and training to replace a

key person.

` Assist with short term repayment of debt. ` Protection of business assets.

` Assist with the key person’s gradual return to work.

` BT Protection Plans offer comprehensive solutions to help your business remain viable, by protecting your business expenses and business income, in the event of sickness or injury to an insured person.

Income products for business protection

Business Overheads in action

David, 42, runs his own architecture business and handles a wide range of the key activities – drawings and documents for construction plans, physical site inspections and sourcing and servicing clients.

While playing squash, David broke his right collarbone and arm, rendering him unable to work.

This dramatically cut into his business income and his company started running at a loss. To ensure his business was able to survive, David submitted a claim on his Business Overheads policy. His claim was accepted, allowing him to pay for a locum architect to keep things running while he recovered.

Thanks to his Business Overheads policy, David could take the time he needed to recover and his business survived, without having to obtain additional finance.


Children’s Benefit

Children’s Benefit pays a lump sum benefit if the insured child dies, or suffers a specified children’s medical event.

The benefit could be used to pay for medical treatments, or for you to take time off work to care for your child.

The table below outlines the children’s medical events covered under the Children’s Benefit. The definition for each of the children’s medical event is set out in the PDS.

Aplastic anaemia Benign brain tumour Brain damage

Cancer (malignant tumours) Cardiomyopathy Coma Encephalitis Kidney failure Loss of hearing Loss of limbs Loss of sight Loss of speech Major head trauma Major organ transplant Meningitis Meningococcal septicaemia Paralysis Severe burns Stroke Terminal illness

Needlestick Benefit

The Needlestick Benefit helps protect those in the medical profession from the extra risks they take every day.

If you are employed as a medical professional, you can apply for a Needlestick Benefit for up to $1 million. The Needlestick Benefit is paid if the insured

person is diagnosed with occupationally acquired HIV, occupationally acquired hepatitis B or occupationally acquired hepatitis C whilst working in their usual occupation.

` Children’s Benefit and Needlestick Benefit may be available if you hold another BT Protection Plans policy.


` BT Protection Plans provide a number of important features to ensure that you are receiving the most value out of your policy.

Guaranteed upgrades

Should better features and benefits become available in future which don’t result in an increase in premium, your policy will automatically be upgraded.

At claim time, you will always have cover under the best terms applicable to your policy, from the time of commencement to the date of a sickness or injury. Any loadings, exclusions or special conditions on your policy will continue to apply.

Inflation indexing

Inflation can erode the real value of your benefit over time. To make sure it doesn’t, the amount of certain benefits will automatically increase each year on your review date in line with the Consumer Price Index (CPI). For details of the benefits which will automatically increase, and the amount of the increase that will apply, please see the PDS.

Guaranteed renewable

Provided your premiums are paid when due, your BT Protection Plans policy will continue for the term specified. This means your insurance won’t be cancelled if there is a change in an insured person’s health, occupation or pastimes.

Loyalty Benefit

We want to reward clients who stick with their insurance strategy and stay with BT.

To reward your loyalty, after you have held your policy for 3 years (from the commencement date), an extra 5% of your sum insured will be added to any Death Benefit, TPD Benefit, Living Benefit or Children’s Benefit amount payable at the time of claim, without additional charge.

For income protection, Business Overheads and Key Person Income, after you have held your policy for 3 years (from the commencement date), a Death Benefit of $50,000 will be added to your policy without additional charge.

Worldwide cover – 24 hours a day

BT Protection Plans provide you with full coverage anytime, anywhere in the world.

Multi-policy discount

Take out multiple BT Protection Plans policies for the same insured person and you will receive a discount of 5% off your premium (excluding policy fee and stamp duty).

Wrap and Platform Super discount

If you pay your benefit premiums through a Wrap or eligible Platform Super account1, you will receive a

10% premium discount for those premiums.

Features of a BT Protection Plans policy


Structuring your cover

Having the right policy structure for individual

circumstances is important as it can make a difference to how much you pay for your premiums, how

effectively you can manage cash flow, and most importantly, the ability to access benefits when it’s needed the most.

BT Protection Plans can be structured in many ways including being able to link certain benefits inside and outside superannuation, giving you the flexibility to tailor your insurance to individual circumstances. Your financial adviser can help you to decide on how to structure your cover.

Premium structures

There are a number of different ways to structure your premiums, depending on your needs. You are able to choose stepped premium, level premium or a combination of both.

Stepped premiums

Your premium is calculated each year, and will change based on the increase in the insured person’s age and the sum insured at the review date. The premium will generally increase every year.

Level premiums

For the time period specified (eg ‘Level 55’ premium or ‘Level 65’ premium), your premium is calculated based on the insured person’s age at the commencement of the policy, and will not change each year due to the increase in the insured person’s age. When the specified period of time has elapsed, the premium will revert to a stepped premium structure.

Please note: For both stepped and level premiums, your premiums will increase if your sum insured increases, with CPI increases, and when the policy fee is increased.

Payment options

You choose how you pay. To give you more financial flexibility, you can pay your BT Protection Plans premiums:

` by direct debit or credit card (one that is accepted by us)

` by cheque (if paying annually) ` through your Wrap account1

` by partial rollover for eligible superannuation funds and products, and

` through an eligible Platform Super account.2 ` In addition to the financial security provided by the insurance benefit itself, BT Protection

Plans offer flexibility in cover, premium structures and payment options.

More information about BT Protection Plans

1. Payment through a Wrap account is not available for Key Person Income policies. 2. Your adviser can tell you which Platform Super accounts are eligible.


Our promise to you

The Claims team for BT Protection Plans is ready to help you whenever you need it. They understand that making a claim can seem like a daunting task, that’s why they do everything they can to help you through it. If you ever need to make a claim, the Claims team will always aim to:

` assess your claim fairly and promptly

` treat you with empathy and understanding, and ` provide honest and helpful advice about your claim.

Increasing the efficiency of

claims paying

If you claim on your insurance, the speed with which your claim is paid is crucial. Whether the bills are coming in from your bank, the local supermarket, or from doctors and hospitals, you need to pay them promptly. You might also need money to supplement or replace lost income and change your accommodation or your lifestyle. The last thing you need when you are ill or injured is to worry about money.

That’s why the Claims team make constant efforts to improve the claims process. The tele-claims service for income protection products is just one example. Under this initiative, your claim is assessed over the phone once a medical certificate is received. Decisions about the claim can be made ‘live’ without the delays involved in filling in forms and obtaining signatures.

Rehabilitation services

One key added benefit of BT Protection Plans is access to free services that help you recover from the physical and emotional effects of illness and injury. Rehabilitation services are available for customers with an income protection policy.

Functional rehabilitation

The functional rehabilitation services aims to help individuals recapture as much physical function as possible following a disability.

These services include:

` personalised physical conditioning programs ` preventative re-injury education

` workplace ergonomic assessment (and modifications)

` home aids assessment, and

` the development and monitoring of a safe, sustainable return-to-work program.

Psychological rehabilitation

The counselling services are designed to help people make a psychological recovery from illness and injury by maximising the possibility of independent living and helping them achieve career and personal goals. These services include:

` psychological evaluation of a disability with clear recommendations on how to maximise a recovery ` adjustment-to-injury counselling

` assessments for specialised treatment programs, ie pain management

` programs for dealing with anxiety/mood disorders and addiction, and

` the development and monitoring of a safe, sustainable return-to-work program.

` We understand claims can be stressful. If you do make a claim you are assigned a dedicated case manager to take care of you. Regular phone contact and even face-to-face visits ensure you get the best possible outcome.


Vocational rehabilitation services

Returning to work after injury or illness can be difficult and stressful yet is often one of the most important elements of a complete recovery.

The vocational guidance, vocational training and selective placement activities are designed to help individuals obtain and retain suitable employment. These services incorporate:

` A transferable skills assessment including — work history analysis

— re-training needs identification.

` Co-ordinating and monitoring brief re-training courses.

` Job seeker assistance, including interview skills training, resume preparation, and individualised job-seeking.

` The development and monitoring of a safe, sustainable return-to-work program.


Just follow these steps to apply for BT Protection Plans:

Decide on the cover you need

When thinking about the type of cover you need there are a number of factors to consider: ` your age

` your family situation

` your income and that of your spouse/partner ` your debts (housing and other)

` your existing savings and investments ` your financial and lifestyle goals, and ` your health and that of your spouse/partner. Your adviser can help you determine the right insurance for you, including the amount of cover, how to structure your policies, and the premium and payment option most suitable for you. They can also assist with your application and provide you with a quote for your cover.

Read the PDS

In the PDS, you will find important information about BT Protection Plans, including the types of cover and options that may be available to you. Make sure you read it to understand your insurance benefits, features, limitations, conditions and exclusions. This PDS will form part of your insurance contract with the insurer.

Complete and submit the

application form

The application contains questions about the insured person’s health, habits, finances and occupation. This information will be used to determine your premium and cover. Your obligation on what you need to disclose and when is explained in the PDS.

Your application is assessed

The information you have provided in your application will be reviewed. You or your financial adviser will be notified if additional information is required.

In most cases, your application for cover will be accepted. Occasionally, your policy may only be accepted with special conditions, or your application may be declined altogether. When this happens, you will be informed. If applicable, you agreement to proceed will be requested.

Your free Interim Accident and

Sickness Cover

While your application is being considered, you will receive free Interim Accident and Sickness Cover. For more information about the Interim Accident and Sickness Cover, please see the PDS.

Your policy starts

Your cover starts when you receive a policy schedule or membership certificate.

Cooling off period

If you change your mind you can cancel your policy and receive a refund of your premium within the cooling off period. For more information about the cooling off period, please see the PDS.

` Applying for insurance may appear complicated and overwhelming but when you break it down into a few simple steps, getting insurance can be straightforward and easy to achieve.


For more information

Chat to your financial adviser 1300 553 764

Monday to Friday

8.00am – 6.30pm (Sydney time) GPO Box 5467

Sydney NSW 2001 bt.com.au

This information is current at 19 May 2014 but is subject to change.

The Insurer of BT Protection Plans is Westpac Life Insurance Services Limited ABN 31 003 149 157, AFSL Number 233728 (‘the Insurer’). BT Protection Plans are issued by the Insurer except for Term Life as Superannuation and Income Protection as Superannuation which are issued by Westpac Securities Administration Limited ABN 77 000 049 472, AFSL Number 233731 (‘WSAL’) as trustee of the Westpac MasterTrust ABN 81 236 903 448. The Insurer and WSAL are wholly owned subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL Number 233714, (‘the Bank’). None of the BT Protection Plans, an interest in the Westpac MasterTrust or Retirement Wrap ABN 39 827 542 991, RSE Registration R1001327 (of which SuperWrap is part of), nor an investment in Wrap, are an investment in, deposit with or other liability of the Bank. Neither the Bank, nor any member of the Westpac Group (other than the Insurer) guarantees the benefits payable in relation to BT Protection Plans.

This information has been prepared without taking into consideration your personal needs and financial circumstances. You should consider the appropriateness of this information with regard to your objectives, financial situation and needs. Before making a decision in relation to BT Protection Plans, you should consider the BT Protection Plans Product Disclosure Statement (‘PDS’) and consider whether the product is right for you. The PDS explains conditions, terms, limits and exclusions and is available from your financial adviser, by calling 1300 553 764, or by visiting bt.com.au. Examples and case studies used in this Customer Guide are for illustrative purposes only, to demonstrate how BT Protection Plans may be able to aid you in times of need. Your adviser will be able to assist you in determining the appropriate cover for you.


Related documents

processes, insufficient competence, damage to property, interruption in operations, system faults, internal or external fraud. Business risk is the risk for loss due to changes

www.allanbrothers.co.uk/trade Horizontal Section In-line fully reversible hinges 47x20mm glazing rebates 68mm 9 2 m m 42mm 42mm 68mm Vertical Section Ex 100x75mm head section

This provision pays 50 percent of the Monthly Base Policy Benefit amount for each month of a Partial Disability from an insured injury or sickness for up to six months, when

Business Expenses insurance pays a monthly benefit to cover fixed business costs if you suffer an illness or injury and are unable to work.. It works on a similar principle to

Income protection insurance replaces your income up to the insured benefit amount of the policy if you are unable to work as a result of sickness or injury.. The maximum cover

Income Protection insurance provides you with an ongoing benefit in the event that you are unable to work at full capacity due to illness or injury, and

The second review focused on both embodied and non-embodied conversational agents (i.e. chatbots that communicate with users via only texts appears on screens and do not show

SRS 2000 ® ROTELLA ELC ® SHELL HD ROTELLA HD Grease DONAX TX Transmission Fluid ROTELLA ELC Coolant ROTELLA T Heavy-duty engine oil SPIRAX GSX Transmission Fluid RETINAX Fifth

In addition, there are also user queries whose patterns are not yet available in the knowledge base, in this case it can be caused by the use of words that are not understood by

Contract Setup Contract Operations Governance, Risk & Compliance Reporting & Dashboards Icertis Experiences Advanced Analytics Icertis Experiences DiscoverAI

Subpart B - Export-purpose loan proceeds on Export Working Capital Loans (EWCP).

Income Protection Plan (PHI) Critical Illness Cover Tax free income if unable to work due to.. sickness, accident

The Income Protection Benefit Plan (IPB) helps to provide a monthly benefit if your client is unable to work due to incapacity caused by illness or injury leading to a loss of

Total disability benefit Provides a monthly income benefit if an insured person becomes totally disabled while covered under the policy due to an accident or sickness, and

Interim Income Protection Benefit — The lesser of $5,000 per month, the insured monthly disability benefit or insured monthly business overheads benefit applied for under

Allsolar Service Company Inc., Allsolar is a Florida based design-build solar contracting firm specializing in solar pool heating, solar water heating, and solar electric systems

Income Protection Cover is insurance that pays out a regular monthly benefit after the end of the deferred period chosen, if the person covered suffers a loss of income because

The Partial Disability Monthly Benefit will replace the Insured Employee's Lost Income; provided it does not exceed the Total Disability Monthly Benefit, which would otherwise

The Partial Disability Monthly Benefit will replace the Insured Employee's Lost Income; provided it does not exceed the Total Disability Monthly Benefit, which would otherwise

If you have Triple S Income Protection cover and are unable to work due to temporary or permanent incapacity, you may be eligible to claim an Income Protection benefit.. Triple

Income protection is insurance cover that provides a monthly payment in the event you are unable to work due to sickness or injury.. Living insurance, sometimes referred to

• the maximum monthly benefit amount you can apply for under an Income Protection, Income Protection Plus, Business Overheads or Key Person Income Policy, is payable should

If you’re unable to work due to illness or injury for longer than 30 continuous days (your waiting period) the Smart Shield Income Protection benefit will provide you a