MANAGEMENT INFORMATION SYSTEMS

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M

ISSION

S

TATEMENT

The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau.

FY09

B

UDGET

$2,081,300

C

ORE

S

ERVICES Systems Implementation 21% Training 8% Non-Core 8% Manage Enterprise Network 16% Production System Support 32% Helpdesk Services 13% Standards & Procedures 2%

F

UNDING

S

OURCES Fees < 1% Interdepart-mental Charges 22%

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C

OMPARATIVES

FY09 FY10

FY07 Amended Projected Adopted Approved

Actuals Budget Actual Budget Budget

EXPENDITURES:

Personnel Services $ 1,135,400 1,239,200 1,137,200 1,363,300 1,386,700 Commodities and Services 423,300 480,300 533,900 638,000 736,100 Capital Outlay 80,00053,000 80,000 80,000 80,000 Total Expenditures 1,799,5001,611,700 1,751,100 2,202,8002,081,300 FUNDING SOURCES:

Interdepartmental Charges 317,800 336,500 336,500 437,000 437,000 Fees 3,600 3,600 3,600 3,600 3,600 State Shared Revenue 36,100 - - - Support from General Fund 1,459,4001,254,200 1,411,000 1,762,2001,640,700 Total Funding Sources $ 1,799,5001,611,700 1,751,100 2,202,8002,081,300

STAFFING 12.66 12.66 12.66 12.66 12.66

FUND BALANCE N/A N/A N/A N/A N/A

The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule.

FY08

B

UDGET

H

IGHLIGHTS

The Management Information System’s FY09 Adopted Budget represents an increase of $281,800 (15.7 %) over the FY08 Amended Budget. The FY10 Approved Budget is $121,500 (5.8 %) greater than the FY09 Adopted Budget. The significant budgetary changes include:

FY09

• Personnel Services increased $124,100 (10.0%) due to increases in health care costs.

• The Contractual Services increased $144,600 (361.5%) for services and support due to the implementation of the new financial and lands management core software (PRISM project).

FY10

• Personnel Services increased $23,400 (1.7%) due to increases in health care cost.

• Software Maintenance increased $96,800 (73.8%) due to the need to run both the current and new financial and lands management software during the implementation. The cost for running the old system should be eliminated after FY10.

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C

ORE

S

ERVICES Systems Implementation

Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technology-assisted operations

Services Provided to: CBJ departments Key Measures FY06 Actuals FY07 Actuals FY08 Projected FY09 Projected FY10 Projected

% of customers who rate systems development as

satisfactory or better 85% 85% 85% 85% 85%

% of customers who rate technology consulting as

Production System Support

Includes: Systems support and batch processing Services Provided to: CBJ departments

Key Measures FY06 Actuals FY07 Actuals FY08 Projected FY09 Projected FY10 Projected

Frequency of system unavailability events per year 10 10 5 5 5 Manage Enterprise Network

Includes: Wide area and local area network management Services Provided to: CBJ departments

Average duration of a network unavailability event 2 hr 1 hr 1hr 1 hr 1 hr Frequency of network unavailability events per year 4 4 4 4 4 % facilities with adequate network capacity 90% 90% 100% 100% 100% Helpdesk Services

Includes: Field helpdesk calls and messages Services Provided to: CBJ departments

% of customers who rate helpdesk services as

% of technical support requests completed on time 85% 85% 85% 85% 85% Training

Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications

Services Provided to: CBJ departments

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F

UNCTIONAL

O

RGANIZATION

C

HART

Information Technology Management Information Technology Training

Systems Analysis and Systems Development Vendor Analysis/Software Package

Procurement and Assistance

Information Technology Resource Contracts Assistance GIS Data Administration

GIS User Support

GIS Systems Development

CITY AND BOROUGH MANAGER'S OFFICE

M.I.S. DIRECTOR Robert Steedle

Administrative Assistant II Programmer/Analyst II

Systems Operation Manager

Information Systems Specialist

Programmer/Analyst I Network System Administrator

Network Specialist GIS

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S

TAFFING

O

RGANIZATION

C

HART Management Information Systems Director 1.0 PFT Systems Operations Manager 1.0 PFT Programmer Analyst I 1.0 PFT Information Systems Specialist 1.0 PFT Network System Administrator 1.0 PFT Network Specialist 1.0 PFT Programmer Analyst II 3.0 PFT Administrative Assistant II 1.0 PFT GIS Manager 1.0 PFT GIS Technician .66 PPT

See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS

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S

TAFFING

D

ETAIL

Salary & Salary & Salary &

No. Benefits No. Benefits No. Benefits

Pos. Budget Pos. Budget Pos. Budget

CLASS TITLE:

Management Information

System Director 1.00 $ 95,600 1.00 $ 105,800 1.00 $ 108,100 Systems Operations Manager 1.00 74,000 1.00 70,400 1.00 72,800 Data Processing

Programmer/Analyst II 4.00 291,000 4.00 298,100 4.00 298,900 Data Processing

Programmer/Analyst I 1.00 64,600 1.00 65,600 1.00 65,600 Network Systems Administrator 1.00 70,500 1.00 71,900 1.00 73,100 Network Specialist 1.00 56,600 1.00 57,500 1.00 59,300 Information Systems Specialist 2.00 99,900 2.00 93,800 2.00 97,000 Administrative Assistant II 1.00 40,100 1.00 42,100 1.00 43,400 GIS Technician 0.66 25,600 0.66 26,800 0.66 26,800 Overtime - 10,500 - 75,000 - 66,800 Benefits - 423,300 - 471,400 - 490,300 Vacancy Factor (12,500)- (15,100)- (15,400)- Total Budget 1,239,20012.66 $ 12.66 1,363,300$ 12.66 1,386,700$ FY10 Approved FY08 Amended FY09 Adopted