MANAGEMENT INFORMATION SYSTEMS

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The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau.

FY06

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$1,956,200

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104

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FY04 Amended Projected Approved Revised

Actuals Budget Actuals Budget Budget

EXPENDITURES:

Personnel Services $ 828,500 892,800 882,800 945,500 949,300 Commodities and Services 407,300 444,100 482,400 422,800 546,900 Capital Outlay 85,000108,700 40,000 85,000 460,000 Total Expenditures 1,421,9001,344,500 1,405,200 1,956,2001,453,300 FUNDING SOURCES:

Interdepartmental Charges 241,000 302,100 302,100 319,800 280,200 Fees 2,400 2,400 2,400 2,400 2,400 Support from General Fund 1,117,4001,101,100 1,100,700 1,673,6001,131,100 Total Funding Sources $ 1,421,9001,344,500 1,405,200 1,956,2001,453,300

STAFFING 11.00 11.00 11.00 11.00 11.00

FUND BALANCE N/A N/A N/A N/A N/A

The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule.

FY05 FY06

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The Management Information System’s FY06 Revised Budget represents an increase of $502,900 (34.6%) from the FY06 Approved Budget.

The following increment has been approved for the FY06 Revised Budget:

Amount New core software information systems. This includes replacing the financial, human resources, property

assessment/appraisal and, potentially, the permitting software systems. The utility of the existing system is declining, and the risks and costs that we incur by depending on aged and inadequate software are increasing. The current system is nearly twenty years old, requires multiple stand-alone systems for sales tax, real and business personal property tax, water and wastewater utility billing, and fixed asset controls. In addition, there are concerns about the software vendor’s ability to provide future system support. The company has not added a new customer in several years and their customer base appears to be eroding. The $400,000 in funding will not fund the full cost of the new systems. The MIS director has estimated total costs at $600,000 to $1,200,000. These additional costs will be funded through our master leasing arrangement with Banc of America. The CBJ would start incurring these additional leasing costs in FY07.

$400,000

Consulting services to assist in the identification and selection of the new core software systems. This increment is being submitted in conjunction with the core software information systems increment noted above. The consulting services would be used to identify current system needs and potential enhancements and for identifying and selecting the most appropriate systems. The MIS director has estimated total costs of this service at $50,000 to $100,000. Any savings from this budget increment would be used to help reduce the master lease leasing costs noted above.

100,000

Total $500,000

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Maintain Relevant set of Technology Standards and Procedures

Includes: Redevelop standards and procedures; disseminate information about standards and procedures Services Provided to: CBJ departments

Key Measures _ActualsFY02 _Actuals FY03 _Actuals FY04 _Projected FY05 _Projected FY06

% of infrastructure adhering to standards - - 65% 70% 75%

% of customers who rate standards and procedures as

satisfactory or better - - 75% 85% 85%

% of overall staff time expended - - 5% 5% 5%

Systems Implementation

Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technology-assisted operations

Services Provided to: CBJ departments Key Measures FY02 Actuals FY03 Actuals FY04 Actuals FY05 Projected FY06 Projected % of customers who rate systems development as

satisfactory or better - - 85% 85% 85%

% of customers who rate technology consulting as

satisfactory or better - - 85% 85% 85%

% of projects completed on established schedule - - 75% 75% 75%

% of projects completed within established budget - - 75% 75% 75% Production System Support

Includes: Systems support and batch processing Services Provided to: CBJ departments

Key Measures FY02 Actuals FY03 Actuals FY04 Actuals FY05 Projected FY06 Projected Average duration of system unavailability - - 0.5 hr 0.5 hr 0.5 hr

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Includes: Wide area and local area network management Services Provided to: CBJ departments

Key Measures FY02 Actuals FY03 Actuals FY04 Actuals FY05 Projected FY06 Projected

Average duration of network unavailability - - 1 hr 1 hr 1 hr

Frequency of network unavailability per year - - 6 6 6

% facilities with adequate network capacity - 90% 90% 90% 90%

Helpdesk Services

Includes: Field helpdesk calls and messages Services Provided to: CBJ departments Key Measures FY02 Actuals FY03 Actuals FY04 Actuals FY05 Projected FY06 Projected % of customers who rate helpdesk services as

satisfactory or better - - 85% 85% 85%

% of technical support requests completed on time - - 85% 85% 85% % of staff time expended on Tier I, II, and III - 15/15/10% 15/15/10% 15/15/10% 15/15/10% Training

Includes: Provide scheduled computer-based and instructor-led classroom training in office productivity applications Services Provided to: CBJ departments

Key Measures FY02 Actuals FY03 Actuals FY04 Actuals FY05 Projected FY06 Projected % customers receiving requested training per quarter - 50% 20% 80% 80% % of customers who rate classroom training as satisfactory

or better - - 75% 80% 80%

Cost per individual per class - $140 $140 $140 $140

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Computer Resource Management Computer Resource Training

MIS/DP Analysis and Systems Development Vendor Analysis/Software Package

Procurement and Assistance

Computer Resource Contracts Assistance

M.I.S. DIRECTOR Robert Steedle

Secretary I Programmer/Analyst II

Information Systems Specialist

Programmer/Analyst I Network System Administrator

Network Specialist

Systems Operation Manager CITY AND BOROUGH

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Programmer Analyst I 1.0 PFT

Information Systems Specialist 1.0 PFT Network System Administrator 1.0 PFT Network Specialist 1.0 PFT Systems Operation Manager

1.0 PFT Programmer Analyst II 3.0 PFT Secretary I 1.0 PFT Management Information Systems Director 1.0 PFT

See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS

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Salary & Salary & Salary &

No. Benefits No. Benefits No. Benefits

Pos. Budget Pos. Budget Pos. Budget

CLASS TITLE:

Management Information

System Director 1.00 $ 83,200 1.00 $ 84,000 1.00 $ 84,000 Systems Operations Manager 1.00 65,400 1.00 68,300 1.00 68,300 Data Processing

Programmer/Analyst II 3.00 199,200 3.00 202,700 3.00 202,700 Data Processing

Programmer/Analyst I 1.00 60,000 1.00 60,600 1.00 60,600 Network Systems Administrator 1.00 63,000 1.00 64,700 1.00 64,700 Network Specialist 1.00 49,200 1.00 51,300 1.00 49,700 Information Systems Specialist 2.00 90,400 2.00 92,900 2.00 92,800 Secretary I 1.00 34,800 1.00 35,600 1.00 35,600 Overtime - 8,600 - 8,900 - 8,900 Benefits - 248,000 - 286,000 - 291,600 Vacancy Factor (9,000)- (9,500)- (9,600)- Total Budget 892,80011.00 $ 11.00 945,500$ 11.00 949,300$ FY06 Revised FY05 Amended FY06 Approved

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