Target customers - myvisitors Solution

Target customers - myVisitors Solution

Swimming baths / Spa / wellness facilities

Holiday resorts Congress centres Casinos

Museums

The modularly structured

myVisitors

user management before, during and after the visit, increases security and

Unerringly to your guest. Opera: the complete IT solution for demanding Hotels. Fidelio: The front-office solution for demanding Individualists.

The perfect administration solution, whether for wellness, beauty, fitness or spa facilities. So that you, too, can soon relax.

Versatile, uncomplicated cash desk system that is complete and flexible. Distributed system for SMEs, interfaces to all other systems, such as front office, credit card etc.

Customer loyalty

Through targeted communication with visitors, you strengthen customer loyalty and increase your business success!

F&B

Gifts
Promotions

PMS
CRM

Integral visitor management solution for theme parks and congress centres, holiday resorts etc.

Monitoring

KDS

CCM

The myLocker locking system RFID

technology as data carrier.

POS

Access control

Member administration
RFID technology

Barcode

Access systems

Dynamic access control with photo, depending on day, time, visitor profile, location etc.

Wireless
Wrist-band key

Turnstile control
Handheld

Monitoring
Roomplaner
Reservations
Payment system
Billing
Wellness
Statistics
TMS
GSS
GDS
IDS

Integration of myVisitors in Micros Solution

3700 9700
Yield Management
MC
CRS, CIS
Cashless payment

Main processes - myVisitors

Access control Points of contact

Cash Handling (F&B, Shop, Fun-area, …) Vending points (drinks, vouchers, …) Info terminal

Participant and member administration Marketing and behaviour database

RFID & barcode handling

Integrated with Micros POS, Micros PMS & BellaVita Connection of automatic vending machines

Queue Management (Optional)

myVisitors combines visitor management and control in a single platform.

A central database stores all the necessary

information about visitors, offer and demand.

Flexible, simple to use and secure.

myVisitors

– Customer benefit

Ease of integration

The intelligent architecture of myVisitors is based on components, which

simplifies the integration with POS systems (including MICROS 3700 & 9700), control systems (with or without cable), PMS- (including Fidelio

Suite8 & Opera*) and third-party systems. Since myVisitors is independent

of the chip-card or barcode technology, it can be combined with most registration and access control systems.

Valuable information about the visitors

myVisitors helps maintain customer loyalty in that the management knows

which location was visited by whom, when and for how long. Dynamic feedback, generated by the visitor's behaviour, also provides valuable information.

Customer benefit

User-oriented

For each target group, myVisitors delivers the full information in relation to

your offer, price management, services provided and feedback information.

Flexible

The user-friendly, Web-based solution guarantees quick and easy installation.

myVisitors is also offered as software as a service (Application Service

myVisitors

– Customer benefit

Participant privacy protection

All activities are initiated by the participant, nothing remains hidden. If

desired, a participant can decline acceptance of the follow-up. In this case,

myVisitors only records the participant's access control.

Personalised

“Enforced branding” - through individual design of the graphic user interface (GUI), customised entry tickets promote the image.

myVisitors

for all kinds of visitors

Interface to third-party systems

Monitoring & real-time indication of availability Online reservation and credit card payment Feedback terminal

Flexible access management (outer and inner zones)

(number of entries, max. duration of stay, time periods etc.)

Report flow per visitor and location (zone) Integration of electronic locker (myLocker)

Cashless handling (credit / debit), vouchers, e-tickets

Multiple entries (5 for 6)

NO Combo-tickets + (entry including drinks, give-away)



Combo-tickets



Flexible price management(day of the year, day of the week, entry time, exit time, duration, availability, packages, etc..)

Ticketing WITH myVisitors               NO NO NO NO NO NO NO Typical Ticketing

Interface with partner systems (direct marketing, e-mail, bookkeeping etc.)

Automatic loading of the hotel guest card at check-in (Fidelio Suite8)

Time-limited service provisions (only valid during working hours)

Service provision use per member

VIP membership (including coupons, voucher etc.)

Extended membership

Picture on entry tickets and terminals



Customised entry tickets Active member administration

Ticketing WITH myVisitors Typical Ticketing           NO NO NO NO NO NO NO

Loyalty points system (depending on activities,

premium activities etc.) NO 

myVisitors

for

myVisitors

for events

Interactive competitions Time-limited event package

(Entry + entry within 1 year)

Event package (Entry + give-away)

Feedback-information for sponsors and organisations



Sponsoring with special entry tickets Customised tickets Ticketing WITH myVisitors Typical Ticketing       _ NO NO NO NO

mvWeb

mvWebServletsServlets BrowserBrowser

POS

Micros / IF MICROS POS

Datenbank mvDevice TCP IP Devices mvFidelio (Check-In) S8 Notification Service S8 XML / IF XML DB Verbindung Diverses Server mvBrowser Server Applet RS485 Devices Infoterminal

Member Mgmt & Admin Real time Monitoring

Handheld & PC Devices 3rd Party SW 04.08.2009 10 TAG XML / IF core GAT Handler Handler WebServicemvDIVA mvMonitor mvInfoterminal mvWeb Vending Devices

myVisitors 3.0 – Open Architecture

Success story - Swiss Holiday Park

Total integration – everything from a single source

“The size and complexity of our operation make Check-In Data the ideal partner. With micros 3700, Fidelio Suite 8, BellaVita and myVisitors, we use the complete product range and this is just right for us”.

Michael Lischer

Finance and IT Manager Swiss Holiday Park

Swiss Holiday Park is, by its nature, the largest holiday and leisure park in Switzerland. Hotel, catering, beach landscape,

Main features – Swiss Holiday Park

Ticketing & gastronomy (bathing): cash desk terminal

Internal & external access controls: turnstiles with supplementary payment function 2.9 with Web 2.0 technology

Real-time monitoring & cash handling RFID cards & chip wrist bands

Electronic locker:

Post-payment machines: control system integration: mvFidelio integration (2Q09)

Success story - myVisitors in Alpamare

Slides

Wellness, sauna, massage Fitness centre

Gastronomy Shop

Alpamare is the largest covered water park in Europe. Water park with theme pool and the longest water slides in Europe.

Main features myVisitors – Alpamare

Ticketing, shop & gastronomy: MICROS cash desk terminal

Access controls: Kaba turnstiles myVisitors 1.6

Customised tickets & Reservation system Monitoring

Cash handling

RFID cards & wrist bands

E-Tickets Integration (print@home)

Success story – Kindercity Zürich / Berlin

in Zürich and Berlin with myVisitors 250,000 visitors per year

Latest technology: contactless access control Child-friendly ticketing

With Check-In Data, Kindercity has developed the first integrated cash desk system with contactless access control, reservation

Main features - Kindercity Zürich / Berlin

Ticketing, Cashless payment shop & gastronomy: MICROS cash Desk terminal

Access controls: Kaba turnstiles and rotating doors

Ticket controls: WiFi handheld with RFID reader Info-terminal with Swatch Light-Show

myVisitors 2.8 with Web2.0 technology Customised tickets: CardFive

Reservation system

Success story – Island of Mainau, Germany

Flower gardens and park

(1.3 million visitors per year) Gastronomy & shop

Seminars & conferences

The myVisitors visitor management solution with interface to the Micros POS system brings great advantages to the island of Mainau

Main features myVisitors - Island of Mainau

Ticketing: cash desk terminal BOCA printer

Access controls: WLAN handheld & scanning station 2.9 with Web 2.0 technology

Barcode tickets

integration: mvFidelio (Check-In, Addresses and Transactions)

myVisitors

highlights overview

 Handling of touchpoints, access and “cashless handling” (debit and/or credit processes)  Web 2.0-based participant administration including membership/sign-up administration  Marketing and behaviour database for evaluation and analysis

 Information terminal (self-service with RFID/Barcode reader)

Ease of installation

 Integration of the POS, PMS and ePOS systems in real time

 Integration of the access control arrangements (turnstile, handheld etc.)  Integration of autonomous electronic lockers

 Central database (products, participants, rules, entries)  Flexible set-up of offers and user categories

 Individual graphic design of the application (branding)

Administration

 Automatic assignment of the RFID/barcode card/ticket to the participant

 Ticket handling (reset, blocking, reactivation, content transfer, holder search, holder history)  Personal tickets can be automatically generated (on-site or externally)

 Administration cockpit (access protected Web solution for control of the data exchange with external applications)

For contact and further information about myVisitors:

Check-In Data AG (Micros-Fidelio Switzerland)

Rainstrasse 1

CH - 8143 Sellenbüren (Zurich) Switzerland

Product Management, myVisitors

Jean-Michel Priou Tel. +41 44 701 96 96