Certified Master Professional Training
May 2015
Dear Healthcare Privacy and Security Professional,
Welcome to the FairWarning Ready®
Certified Professional training program!
As in everything at FairWarning®, our success lies in your success. Our
goal is to make you audit ready and ensure that, at the conclusion of
this program, you will be able to maximize the benefits of FairWarning®
Patient Privacy Monitoring by being better prepared for the compliance
challenges and the Office for Civil Rights audits that lie ahead. By gaining
this education and training and continuing your education with us
through programs like our FairWarning Ready® Engage sessions, you will
be best-in-class among your peers.
More specifically, when you become a FairWarning Ready® Certified
Professional, you will be able to integrate your Patient Privacy Monitoring
results into your organization through technology, processes and people.
You will better understand the FairWarning® technology, the processes
needed to maximize its use, and the “people needs” for your organization
to reduce breaches.
We look forward to working side-by-side with you and anticipate a
productive four days filled with information and interaction among
your trainers and peers. Please let us know of anything my team or I can
do to make your training experience better.
Sincerely,
Frank DePrisco
Training Program Considerations
Welcome to the FairWarning Ready
®Certified Professional training
program. We trust your experience will be a rich and positive one, and
have outlined the following considerations for your benefit.
Building Access and Meetings
FairWarning® headquarters is a “controlled access” building. We will
provide a brief tour during your training, but ask that you honor our
privacy standards and not enter areas other than as designated for your
training activities. If you would like to meet specific FairWarning® team
members beyond your trainers, please let us know and we will be pleased
to arrange those meetings during break times.
Certificates of Training
Certificates of Training will be presented to each graduate immediately
following the conclusion of training on Day 4. Please wear your
FairWarning Ready® Certified Professional shirt or sweater for a class
photograph on the last day of training.
Internet Access
We are pleased to provide internet access during your training. In
compliance with our security policies, FairWarning® reserves the right to
monitor any internet activity.
Survey
You will receive a link to a survey following your training. We encourage
you to complete this survey, the results of which will help us continue to
develop the best possible training experience for you and your peers.
FairWarning® Contact Information
13535 Feather Sound Drive
Clearwater, FL 33762 USA
Tel: (727) 576-6700
Fax: (727) 576-6711
Frank DePrisco
Desk: (727) 576-6700 x116
Cell: (727) 692-6322
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FairWarning Ready® Certified Training Programs
The FairWarning Ready® Certified Professional program has been developed to educate and train healthcare industry professionals in Patient Privacy Monitoring best practices. The primary goals of this program are to introduce best practices for defining incident workflows, implementing and using advanced features in your Patient Privacy Monitoring solution, and to encourage knowledge sharing among our customers. This program aims to meet corporate objectives for reducing the time and cost for privacy auditing, while increasing the productivity and proficiency for Patient Privacy Monitoring among your privacy, compliance, and security professionals.
Certified Privacy and Compliance Professional
The FairWarning Ready® Certified Professional program is designed to fully train and prepare you on the detailed use of FairWarning® Patient Privacy Monitoring. Using the results of FairWarning®’s privacy breach findings, you will learn how to benchmark the results for trend analysis and reporting to executive leadership. Understanding that sanctioning and remediation can drive behavior changes within the organization is essential and discussed in detail as well as ways to implement these processes through routine auditing plans.
The principles of privacy laws and regulations will be presented as final
preparation to becoming a certified professional in Patient Privacy Monitoring. The importance and requirements of privacy breach reporting at the internal, state and federal levels is reviewed to complete the program.
Agenda Overview
Day 1
8:30 - 9:00 FairWarning® Founder & CEO Address, and Company Introduction
9:00 - 9:30 Round Table Introductions
9:30 - 10:30 Building a Sustainable Monitoring Program - Laying the Foundation
10:30 - 10:45 Break
10:45 - 11:15 Understanding the Concepts of the Patient Privacy Data Definition Guide
11:15 - 12:00 Pro-Active Monitoring - Applications & Activities - Making & Documenting Key Decisions
12:00 - 1:00 Lunch (provided by FairWarning®)
1:00 - 1:30 FairWarning Ready® Programs
1:30 - 2:30 FairWarning® Report Overview and Using Comparators
2:30 - 3:00 Reports & Analytics Training 3:00 - 3:15 Break
3:15 - 5:00 Reports, Comparators and Analytics Lab Exercise Day 2
8:30 - 9:00 The Ethical Use of Data
9:00 - 10:30 Custom Summary Reports & Advanced Threat Monitoring
10:30 - 10:45 Break
10:45 - 12:00 Enforced Policy Training & Lab Exercise Part 1 12:00 - 1:00 Lunch (provided by FairWarning®)
1:00 - 2:30 Alerts and Notifications Training & Lab Exercise 2:30 - 4:00 Remediation and Tracking
4:00 - 5:00 Distributed Alerts and New Features Day 3
8:30 - 10:00 Investigations Training & Lab Exercise 10:00 - 10:15 Break
10:15 - 12:00 Investigations Training & Lab Exercise 12:00 - 1:00 Lunch (provided by FairWarning®)
1:00 - 1:30 Customizing Fields and Investigations
1:30 - 3:00 Governance Reporting Training and Lab Exercise 3:00 - 3:15 Break
Agenda Overview Continued
3:15 - 4:00 Product Roadmap Discussion 4:00 - 5:00 Certified Master Professional Exam Day 4
8:30 - 9:30 Customer Success - Effectiveness Reports, Community and Service Portals
9:30 - 10:30 Bringing It All Together 10:30 - 11:00 Group Picture & Break
11:00 - 12:00 How to Use FairWarning® During a HIPAA Audit 12:00 - 1:00 Lunch (provided by FairWarning®)
1:00 - 2:00 Understanding the OCR Audit Process 2:00 - 2:30 Closing & Certificate Presentation
2:30 - 3:30 Break Out - Meet your CSM and Implementation Managers
Trainer Bios
Chuck Burbank, CHP, CHSS
FairWarning® Director of Privacy Monitoring &
Remediation Services
Chuck Burbank is a retired US Navy Chief Hospital
Corpsman who served 23 years on active duty including as an Independent Duty Corpsman on Nuclear Submarines. Prior to joining FairWarning®, Chuck was Manager, Enterprise Network Services and Information Security at Kelsey-Seybold Clinic, and Privacy Specialist at St. Luke’s Episcopal Health System in Houston, TX. Chuck worked as HIPAA Privacy and Security Specialist at two US Air Force Bases, and was the Director of Medical Records and Privacy Officer, 23rd Medical Group. Chuck was named US Air Force Health Plans Management Civilian of the Year (2004) for his efforts in Medical Records, recognized by the US Air Force Surgeon General as a medical records expert and served as an Air Force Representative on three Department of Defense working groups involving medical records. Chuck is a Certified HIPAA Professional and Certified HIPAA Security Specialist.
Trent Long
FairWarning®
Team Lead, Managed Privacy Services
Trent has extensive experience deploying Patient Privacy Monitoring across customers of varying size from small community hospitals to enterprise customers with over 50 hospitals across multiple states. Current responsibilities include: team assignments, training of new analyst/ team members, ensuring compliance with standards/ processes and support to the sales team as a subject matter expert as well as serving as the privacy analyst for assigned customers. Trent has worked for FairWarning® since 2011 and has been involved in multiple departments throughout the company.Chris Arnold
FairWarning® Vice President of Product
Management & Engineering
At FairWarning®, Chris Arnold is responsible for the product vision, technical strategy and the full software development lifecycle.
Prior to joining FairWarning®, Chris held senior level roles where he led multiple large scale custom software development and deployment initiatives to thousands of users across the healthcare, financial and retail markets.Chris graduated from the University of Connecticut with a Bachelor’s of Computer Science and Engineering.
Joe Mahonchak
FairWarning® Production Support Manager
At FairWarning®, Joe Mahonchak is responsible for leading the Production Support Team in the research and resolution of system and application problems, whether identified through proactive monitoring or as customer-identified issues and concerns.Prior to joining FairWarning®, Joe spent 15+ years in the wireless telecommunications industry in the areas of project management, production support engineering, and technical management. Joe has a Bachelor’s degree from the University of South Florida.
William Rapp
FairWarning® Senior Manager Production Services
At FairWarning®, William Rapp drives productimplementations, providing expertise and support to customers worldwide. William manages customers and has overseen the implementation of the country of Scotland and its HIE. Prior to joining FairWarning®, William worked at AT&T, providing technical
implementation leadership and support to its global customer base. William also served for 13 years as VP of Operations at a
privately held ISP where he worked as technical strategist and operations leader.
Andrea Halko
FairWarning Ready® Program Manager
At FairWarning®, Andrea Halko manages the FairWarning Ready® program to certify application vendors for
integration with FairWarning® Patient Privacy Monitoring. Andrea began her career in IT at Lucent Technologies and specialized in networking and security products created by Cisco, Nortel, Lucent, Paradyne and others, and supported several large financial institutions.
During her 10+ years with Lucent Technologies and Avaya, Andrea obtained several industry certificates, including her CCNA (Cisco), NNCSS (Nortel), Linux+, and Network+. Andrea obtained a second Bachelor’s degree in Information Technologies, her MBA, and her Master Certificate in Project Management.
Jennifer Sherwood
FairWarning® Senior Software Implementation
Manager
Jennifer has successfully placed over 40 FairWarning® organizations into production and completed over 90 application integrations from systems such as Epic, Cerner, Mckesson Horizon Clinical Suite and Soarian Suite. She manages the FairWarning® “50 Weeks of Training” curriculum and hosts a variety of online customer courses. Prior to FairWarning®, she spent 10+ years in the healthcare software industry with WebMD implementing, training and providing technical support for practice management, billing and electronic medical records applications. Jennifer is a native of the Tampa Bay area and attended Florida State University.
Brian Stone
FairWarning®
Customer Success Manager
Brian leads the Customer Success Managers in educating healthcare providers about ways to expand privacy awareness and increase professional expertise for patient privacy monitoring. He is a FairWarning Ready® Certified Professional and regular contributor to customer webinars and the development of the Effectiveness Reports. Brian is dedicated to providing exceptional service to each FairWarning® customer and is driven to continuing finding ways to improve programs to ensure customer success.
Mike Brown
FairWarning®
Senior Software Implementation
Manager
Mike began his career with a 13 year tenure at AT&T. While there he project managed the delivery of technical services sold by local sales executives. Mike made the jump to health care in 2007 serving as an Implementation Consultant with McKesson Provider Technologies. In this capacity Mike implemented various applications in the Horizon Clinical suite of products.
At FairWarning® Mike is responsible for managing daily software
implementations for multiple customers supporting such applications as Epic, Cerner, Meditech, ECW, Siemens, and G.E. Mike graduated from Barry University with a Bachelor’s Degree in Professional Administration and is a certified Six
About FairWarning®
FairWarning®’s is a leading provider of solutions which expand trust in mission critical applications, such as Electronic Health Records and cloud applications, empowering businesses to grow their reputation for protecting confidentiality, scale their digital initiatives and comply with complex Federal and state privacy laws such as HIPAA, PCI, SOX, FISMA and EU Data Protection Act.
FairWarning® provides a comprehensive platform for performing access reports, enforcing access policies, conducting legal investigations, and improving
compliance effectiveness. By partnering with FairWarning®, businesses are able to focus on their core competencies, knowing that their data is secure. For more information on FairWarning®, please visit www.FairWarning.com or email [email protected].
FairWarning® Corporate Headquarters 13535 Feather Sound Drive
Suite 600
Clearwater, FL 33762 USA Tel: (727) 576-6700
Things to Do in Tampa Bay
St. Petersburg / Clearwater and the Tampa Bay area offer many interesting and fun activities including cultural, recreational and culinary attractions.Airport Transportation
From Tampa International Airport (TIA): Shuttle service is available to / from downtown St. Petersburg area hotels and Tampa International Airport via the SuperShuttle, which may be reserved by calling SuperShuttle at 1-800-282-6817.
St. Petersburg/Clearwater Area
Visitor Information
Along with beautiful beaches, St. Petersburg / Clearwater attracts visitors with the Salvador Dali Museum, Fort De Soto Park and the St. Petersburg Pier. The city is known for its warm weather and breezes that blow from Tampa Bay.
The following links contain more detailed information about the
St. Petersburg/Clearwater area:www.visitflorida.com/St_Petersburg and
13535 Feather Sound Drive
Suite 600
Clearwater, FL 33762 USA
Tel: (727) 576-6700
Fax: (727) 576-6711
www.FairWarning.com
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