Configuration Guide For
eCommerce Label 1
Welcome to the configuration guide for this website label. The
configuration guide is designed to illustrate what we change on the label to
make it look like a part of your company’s branded promotional assets. All
of the changes we do are included in the price of the label and come at no
extra cost. Please note we don’t usually entertain changes or updates
beyond what is included in this document (hence the low cost of the
solution), however should you have some special requirements you can talk
to a member of our team on +971 (0)4 454 2230.
Within this configuration guide you will find the following markers to let you
know what you can customize to make your label truly unique.
Identification Markers
Logo
Change
Colour
Change
Change
Image
Font
Change
Change Colour Change Image Change Font/Size
Home Page
Strong and easy on the eye homepage. Within this page you can change most of the colours to match your company branding and of course
Listings Page
Note: Images of products on this page can be uploaded through your CMS.
Logo Change Colour Change Image Change Font/Size Change
Product Details
Note: Images of products on this page are drawn from your content management system.
Change Colour Change Image Change Font/Size
Homepage Banner
Our designers are happy to design you 3 homepage banners under yourdirections.
Note: A maximum of three design changes/options are allowed within the pricing. Further design changes/options
beyond this point are chargeable.
Logo Change Colour Change Image Change Font/Size Change
Sidebar Banners
Our designers are happy to designyou 2 sidebanners banners under your directions.
Note: A maximum of three design changes/options are allowed within the pricing. Further design changes/options
beyond this point are chargeable.
Change Colour Change Image Change Font/Size Change
Because of the low investment cost in the web labels program we do not
change the layout of the labels in anyway. If you would like to make
changes to the layout or overlay a design which does not fit with the
layout then we suggest you talk to one of our customer service
representatives in regards to the extra costs to doing so.
1. Add your logo
2. Change font style and size
3. Change colours to match you’re branding
4. Design 3 x Homepage Banners
5. Design 2 x Sidebar (inner page) banners
6. Change icon colours (if icons are part of this solution) to match your branding
7. Hook the web label up to your payment processing
We have made our labels easy to manage, and by using the CMS (Content Management
System) that comes installed in every label that we offer you will be able to add your text and
image based content as you wish.
Adding Your Content
Note: Due to the low cost nature of this solution we do not add content for you to your own website. Our remit is to configure the brand look and feel over our off the shelf labels, install the label on your server, configure the domain and
give you training on the CMS.
Should you be looking for a copywriter or a designer to give your content a polish, or even generate new content from scratch we do offer “Content Generation Services”. To understand more about this extra service please feel free to contact
If you already have hosting –
Please consult our team before purchasing a label to make sure
that it is compatible with your hosting server set up. This will save any issues down the line.
If you do not have hosting –
If you are looking for good hosting companies and don’t know
where to start we will be happy to recommend some to you.
Setting up your label on your hosting under your chosen domain name is included in the
price of the solution.
Hosting Your Label
Note: We do not offer hosting services, nor do we host client’s websites. It is up to the client to purchase their own hosting from a reputable third party hosting supplier and provide us the details necessary to upload and configure your website. We accept no responsibility for any issues caused to you by third party
hosting solution providers nor do we facilitate any communications between you and said third party supplier.
Alternatively if you have an experienced technical member on your team you can set the label up yourself should you so wish (please note; if you elect to do this we accept no liability against any breakages, misconfigurations or degradation of our labels caused by your team member. And you could incur charges
We will configure your domain name and make sure it points to your new website
once it is installed on your server. There is no extra charge for this as this service is
included in the price of the label that you have purchased.
Configuring your Domain
Note: We do not purchase domains on behalf of any of our clients, however we do offer consultation on how best to undertake this process, and advise on the most reliable third party services deemed by the Company to provide good quality and professionally reliable means of registering Domains.
We will assist you with the following;
• Assist the Client in the registration of the Client’s requested domain name with the appropriate authority.
• As often required for web services set up - handle all security sensitive data associated to the Client’s domain including account information, Client names and passwords in accordance with our confidentiality agreement and professionally recognized codes of conduct and data protection. • Alert the Client should the Company find any issues associated with the services provided by the third party domain registration Company allowing
the Client to take prompt action to assist the Company with upholding web services contracted out to Company by Client. • Advise Client if the domain name is due to expire.
Purchasing a web label from us is very easy.
The terms are 100% of the full cost to initiate the label production
work and our obligations to you.
Payment Terms for this Label
Details on how you can pay for your web label can be found on the page; ‘Purchasing your web label’ at www.traffic-light.com.
It is generally accepted that you will have familiarized yourself with the label set up process before you contact us and agree to us working on configuring your chosen web label. By paying the purchase fee you signify that you have read the label set up process and terms and conditions as outlined on our site.
General Terms & Conditions
• Delivery Schedule: For each label the production a ‘time to delivery’ schedule will be given to you once the payment has been approved. Please note that whilst every attempt within our power will be made to adhere to all timelines given, the technical nature of digital web
production can result in unforeseen delays which we will not be held responsible for.
• Office Opening Hours: Our office opening hours are 9am-5pm, Sunday – Thursday (GMT +4). We do not work on weekends and outside of the hours listed above. Public holidays and celebrations can also affect delivery of your product so please ensure you are aware of future delays of
this nature to avoid any frustrations arising.
• Prices Listed: All prices displayed on this website (and associated promotional material) does not include the purchase (on our behalf for you) of stock images, stock music, photography or other out-of-pocket costs, unless clearly stated in the documents associated with that label. If you
would like us to use stock media during the production of your project you should purchase the media yourself and then send it to us for use in the production process.
A few good websites we can recommend are Shutterstock, iStockPhoto and Getty Images . Note; if you use media from the public domain, unlicensed, or elect to send us media for use in the design of any of your label artwork we will not accept responsibility for any breaches of
copyright of said media initiated by yourself.
• Receiving Payment: Technical configurations on your chosen label will not begin until the full 100% payment is received from yourself and reflected as such on our banking financial statements. We do not in any circumstance begin configurations of your label with part payment or
non-payment.
• Refund Policy: Due to the low cost nature of the product we DO NOT offer refunds on this service should you not be 100% satisfied. Every effort is made to ensure that you are fully aware of the service that you are purchasing and the set up process before you enter into an
General Terms & Conditions
(Contd.)
Should you have any questions about our refund policy, or should you like to get more clarity around the label service then feel free to contact us for a discussion, we are open 9am-5pm, Sunday – Thursday.
• Delays in Payment from you to Traffic will result in overall delays to the label project delivery timeline that we may have quoted (through documents, emails or verbally), of which we will not be held accountable. This point is particularly important to note, as an invoice processed by
ourselves and delivered to yourself in no way signifies the start of the label configuration project or that both parties are under contract only payment signifies start of a project.
• Web Hosting/Domain Purchase: The web label price given on this website or any other promotional material does not include website hosting or company domain registration fees made on your behalf. Web hosting and domain name purchase is always best completed by yourself to ensure
that you are the sole holder of important business related intellectual property and trademark ownership(s). We can assist with choosing a very reputable hosting partner, please contact us for further information on this matter.
• Client Servicing Requests: The cost is inclusive of 3 face to face meetings with your assigned Client Service team member (If you are based in United Arab Emirates, if not then we will hold the meetings on skype or through video conference) at key milestones of the web label production process. If a Client Service representative requires further meetings/discussions there will be no additional charge, however further meetings
beyond the allotted 3 that are requested by you will be chargeable. Client servicing time allotted to each account.
1) Project Initiation 2) Design Concept Feedback
General Terms & Conditions
(Contd.)
• Design Samples Provided: We will initially provide 1 label design concept in regards to your label purchase. Should you (the client) not be 100% satisfied we will provide 2 more design configuration concepts. Any further design concepts will be charged additionally.
• Feedback on Work: We will require full and conclusive feedback at each stage of the project to be provided in a consolidated format by yourself (or the resource you have elected to provide feedback). One round of feedback at each stage of the project (Design, HTML, and Development) will
be accepted as part of the costs to us.
• Requesting Extra Features: If you requested additional work or web features outside of the original scope of the label you purchased at the start/during/end of the label production process, we will first complete the original label build scope, and then any outstanding payment should be
settled before commencing with any additional work or plugging in of new features etc...
• Inactivity On Your Account: In the event your label construction project is inactive for a period of 30 days or more and this delay is caused by yourself, we then reserve the right to re-quote you (the client) for the entire project, increase in label production cost over that time period, or to
cancel the project without refund (see refund policy above).
• Validity and Expiry of Prices: All sale prices provided to you (the client) in invoice format are valid for a period of one month (28 days) from date of invoice issue. Should you wish to approve your project after this period has elapsed, you may be subject to changes in production costing and production timelines dependent on the availability of resources, or an increase in the cost of the label you were originally quoted upon. Should this
be the case you will be issued a new invoice.
• Complaints Policy: We aim to always provide the best service we possibly can. However should you be unhappy with our web label service(s) at any point during your interaction with us we welcome your feedback immediately. Our escalation process is Account Executive > Account Director >
