1
Position description and specification
Position:
Change Management Advisor
Group:
Customers and
People
Classification:
Band 9
Maximum term:
31 December 2017
Organisational context
Barwon Water’s mission is to provide water and sewerage services through efficiency, innovation and leadership. We will: • Deliver efficient and reliable services that are valued by our customers
• Secure the future water needs of the community in a changing world • Drive productivity and efficiently deliver services
• Optimise financial performance to ensure an economically efficient business
Position purpose
Barwon Water is consolidating its Geelong operations to one location in Ryrie Street, Geelong. The new 'Ryrie HQ' will accommodate all office-based employees currently split between Mercer Street, Malop Street and South Geelong from August 2017.
2 This newly created role will work alongside the senior leadership team in managing the people change aspects in regards to the new accommodation. The position will lead the development, implementation and embedding of change management plans to enable Barwon Water employees to
successfully transition and operate effectively in Ryrie HQ. This will ensure business continuity and efficiency gain targets are achieved.
The Change Management Advisor will take a holistic view of change across the project and is primarily responsible for ensuring the execution of a change management plan and its integration with the Ryrie HQ project team, other major projects and business as usual initiatives.
Position environment
Reporting lines
• This position reports to the General Manager Customers and People • Reports to this position: external consultants as required
Key internal relationships
• Project Consolidation Governance Team (Board Sub Committee)
• Property Consolidation Project Control Group (Management Governance Committee) • Executive Leadership Team
• Management Team • Ryrie HQ Project Team • Media and Communications • Change Champions
Key external relationships
• External consultantsFinancial accountability
3
Key accountabilities
Lead the development and implementation of a change management strategy that underpins the project to support
successful project delivery.
Preparation of a detailed change management plan identifying key milestones, timelines and responsibility for the delivery of activities including:
• Governance framework;
• Resistance management and training; • Risk Management; and
• Communications and Stakeholder Engagement (in conjunction with Media and Communications)
Measurement criteria
• Preparation, approval and progress monitoring against each Plan
• Application of a structured methodology to lead change management activities
• Define and measure success metrics and monitor progress of metrics.
Work closely with the management team and People and Capability to develop, implement and embed change
management plans at designated work group/department level.
• Complete change management assessments by group/department to assess change readiness
• Develop change management plans at an organisation and group/department level
• Develop implementation plan including timeframes, key deliverables and resource requirements
• Facilitate management team meetings at scheduled forums to ensure consistency in objectives and delivery of actions (including agenda preparation, minute taking and action plan monitoring)
Measurement criteria
• Monitoring and reporting of change management plan activities at designated work groups/departments.
4
Be responsible for the integration of change management activities and deliverables in project planning and execution.
• Integrate change management activities into project plan • Provide regular updates and seek guidance from General
Manager Customers and People
• Regularly plan for future resource needs and task requirements • In conjuction with Media and Communications ensure
appropriate internal stakeholder communication/management plans are developed, updated and implemented.
Measurement criteria
• Track and report issues
Monitor and report on the change management program to Project Governance Committee and Property Consolidation
Project Control Group.
• Identify, analyse, and report on risk mitigation tactics • Establish and manage reporting for the committee. • Provide progress reports against the change management
strategy, including identification of emerging issues.
Measurement criteria
• Timely preparation of reports for governance committee
Prepare organisational tools on change management to enable a consistent approach across the business and upskill
employees in utilisation of the tools.
• Prepare a ‘toolkit’ for change management activities to provide consistent change resources and change management
methodology across Barwon Water
• Conduct training sessions on change management methodology and tools.
• Facilitate workshops and coach managers and employees on change management activities and planning for change for their team
Measurement criteria
• Preparation of change management ‘toolkit’
• Facilitation of change management workshops and training in change management tools/methodology.
5
Facilitate and coordinate Change Champions meetings, communications and engagement.
• Manage Change Champion activities including prepare agenda, prepare/distribute minutes and monitor progress against identified actions
• Communicate in a timely manner with Change Champions and engage them to provide insights to emerging issues in regards to the transition and potential areas of resistance
Measurement criteria
• Agendas and minutes prepared within five days of meetings • Action Plan prepared and milestones met
Contribute to optimising health, safety, environmental and quality performance at Barwon Water
• Perform tasks in accordance with procedures, plans and otherdocumented instructions • Report hazards and incidents
• Monitor workplace to identify hazards and take appropriate action to rectify
• Promote Barwon Water’s high standards in relation to health, safety, environment and quality
• Participate in workplace audits and inspections and report any opportunity for improvement
Measurement criteria • Incident reporting • Near miss reporting • Hazard identifications • Number of injuries
• Health, safety, environment, quality and risk audit results
It is not the intention of this position description to limit the scope or accountabilities of the position but to highlight the most important aspects of your position. The accountabilities as specified above may be altered in accordance with the changing requirements of the role.
6
Intellectual Property
Intellectual Property created by you (the employee) during the course of your employment with Barwon Water will have all right, title and interest in assigned to Barwon Water. This includes intellectual property created in connection with or related to the performance of the duties as detailed in this position description, whether or not created during normal business hours or using Barwon Water’s premises or equipment.
Compliance responsibilities
• Relevant laws and regulations• Industry codes
• Barwon Water policies and procedures • Certified management systems standards
Comply with all Barwon Water policies, procedures and guidelines including those relating to health, safety, environmental and quality performance, equal opportunity (including harassment and bullying), privacy and code of conduct.
Mandatory requirements
• Human Resources or related tertiary qualification(s)
• PROSCI Change Management Accreditation (or equivalent) • Project management
7
Success profile
Qualifications and Experience
• Significant experience and demonstrated success in developing and implementing change programs that have an organisation wide impact
• Experience working with project teams, including delivery of projects from scope to completion.
• Change management methodologies (PROSCI is desirable). • Project management methodologies.
• Advanced MS Project.
Capabilities
• Wow! Your customers • Be accountable • Make decisions • Know your role • Show initiative
Knowledge and Skills
• Builds and maintains relationships with key stakeholders at all levels of the organisation
• Communicates and presents complex and abstract ideas clearly, succinctly adapting to various audiences
• Holds self and others accountable for actions and results against agreed targets.
• Empowers others; challenges important issues constructively, provides rationale for own position and supports others.
• Makes sound and timely decisions based on analysis, experience. • Systemic thinking to determine underlying causes of problems
and issues, recognising the links between interconnected issues.
