Avaya IP Office
Server Edition
Susie Jorgensen | Product Sales Manager, Westcon
Meka Newell | Westcon SE & Avaya Certified Instructor
Midmarket Contact Center
• IP Office Contact Center now in Demo Avaya • Visit www.demoavaya.com
• Avaya Contact Center Select GA Now • IP Office Contact Center & CC Select Additional Notes
• Midmarket quote tool launch delayed, cancelling July 7th launch
• IPOSS Token requirements for July 1 delayed, no NEW date yet
• Avaya Scopia XT4200 Price Reduction • Retirement notice – SME Technical Support
(including Legacy IPO APR) • IPO Legacy Support Retiring
• Review price changes to take effect Aug. 4th
• August 4th Price Changes
Avaya WLAN9100 Series GA
• Allows you to buy 802.11n technology today and upgrade to .11ac with just a software
license – no need to touch the AP to
upgrade
• Ensures, with 100% certainty, wireless
business applications aren’t compromised by recreational applications
• Provides up to 70% more bandwidth per
AP, 2x the capacity for the price of one AP
and more coverage area with fewer AP’s • Offers cloud-based or on premise
management for rapid deployment, unparalleled visibility & simplified administration
• Extends Avaya’s Fabric intelligence to the
AP offering zero touch provisioning and
Agenda
•
Why Server Edition
•
Server Edition Overview
•
Hardware Components
•
Licenses
•
Virtualized Servers
•
Software
Avaya IP Office
WHY
Sources: “Middle Market Indicator – 4Q 2012,” National Center for the Middle Market; “Mid Market Outlook Survey – Q2 2012,” KPMG
US Mid-Market
4th Largest
Economy
($3.8 trillion)
Have significant
cash on hand
Plan to increase
capital spend
Expect cloud to
impact business
62%
60%
55%
Top initiative: Improve processes and technology
Avaya IP Office
Reaching the Mid-Market
SME
Mid-Market
• Tactical decision
• Strategic decision
• Buy to address technology problem
• Buy to address business problem
• IT staff unlikely
• Small, generalist IT staff
• Owner is likely buyer
• IT may be buyer / definitely strong
influencer
• Simplicity, low cost
• Simplicity, features, low TCO
• Single (few) location(s), local workers
• Multiple locations, distributed
workforce
• May or may not want to grow
• Telephony features essential to sale
• UC is aspirational, at best
• Tend to be growing businesses
• Invest to improve productivity
• UC features essential to sale
Avaya IP Office
SERVER EDITION
OVERVIEW
Avaya IP Office Server Edition Highlights
•
Single Site with 2,000 Users
•
32 Sites with 2,000 Users Total
•
Redundancy (DL360) + Resiliency
•
256 Conference Ports per DL360, 128 per R210 & 500v2
•
256 Participants in Single Conference, 512 Active Network-wide
•
2 User Profiles: Office Worker & Power User
•
No VCM Hardware to Purchase for Servers
•
Centralized Licensing
•
Centralized Management
•
Linux
Avaya IP Office Server Edition License
•
Required per “Node” (DL360, R210, DL120, 500v2)
•
Essential Edition Features
•
Preferred Edition Features
•
2 Ports of Voicemail Pro
•
Centralized Voicemail Pro
•
Unlimited Small Community Networking (SCN)
Channels
Avaya IP Office
HARDWARE
COMPONENTS
Avaya IP Office Servers
HP DL360 Supports:
250 SIP Trunks Only
1,500 IP Phones Only
300 one-X Portal Users
Dell R210 Supports:
125 SIP Trunks Only
750 IP Phones Only
150 one-X Portal Users
Avaya IP Office Single Site DL360
SI
Supports:
250 SIP Trunks Only
1,500 IP Phones Only
300 one-X Portal Users
Avaya IP Office Single Site DL360
Supports:
500 SIP Trunks Only
2,000 IP Phones Only
Resiliency
Avaya IP Office Single Site DL360
Supports:
500 SIP Trunks Only
2,000 IP Phones Only
Resiliency
Avaya IP Office Single Site DL360
Supports:
SIP, T1/PRI, Analog Trunks
IP, Digital, Analog Phones
Resiliency
one-X Portal Users
750 (DL360) or 500 (R210)
Avaya IP Office DL360 Multi-site
1,500 IP Phones Max
per Server
750 (DL360) or 500 (R210) one-X Users
384 Digital, Analog
or IP Phones
750 IP Phones
Avaya IP Office SE Resiliency
9.0 added active call preservation
Avaya IP Office 9.0 Server Edition
DL360G7 R210 IPO500v2 Max*
Function PRIMARY SECONDARY one-X Portal
Dedicated PRIMARY SECONDARY
one-X Portal
Dedicated EXPANSION EXPANSION
2 Servers + 30 Expansions Manufacturer HP HP HP Dell Dell Dell Dell Avaya N/A SIP/H.323 Trunks 250 250 N/A 125 125 N/A 125 125 4,250
T1/PRI Channels N/A N/A N/A N/A N/A N/A N/A 192 5,760 Analog Trunks N/A N/A N/A N/A N/A N/A N/A 204 6,120 Total Users 1,500 1,500 N/A 750 750 N/A 750 384 2,000 IP Phones 1,500 1,500 N/A 750 750 N/A 750 384 2,000 Digital Phones N/A N/A N/A N/A N/A N/A N/A 384 2,000 Analog Phones N/A N/A N/A N/A N/A N/A N/A 384 2,000
DECT Phones 384 384 N/A 384 384 N/A N/A 384 2,000
VCM Channels 256 256 N/A 128 128 N/A 128 148 4,952 one-X Portal
Users 300 N/A 750 150 N/A 500 N/A N/A 750
Receptionists 10 10 N/A 10 10 N/A 10 4 32
VM Pro Ports 150 150 N/A 75 75 N/A N/A N/A 150
Conference Ports 256 256 N/A 128 128 N/A 128 128 512
*Trunk, user, phone, VCM & one-X Portal user maximums cannot be achieved simultaneously
Avaya IP Office
Avaya IP Office Server Edition License
•
Required per Node (Primary, Secondary, Expansion)
•
Essential Edition Features
•
Preferred Edition Features
•
2 Ports of Voicemail Pro
•
Centralized Voicemail Pro
•
“Unlimited” Small Community Networking (SCN)
Channels
Avaya IP Office SE Primary Server
The DL360, R210 or virtualized primary server is the single, centralized, license server for the following licenses in a Server Edition network:
• Server Edition (includes Virtualized) • SIP Trunk
• Avaya IP Endpoint • 3rd Party IP Endpoint
• Office Worker • Power User
• UMS Web Service
The primary server reserves all the licenses necessary for its operation first. Then, the primary server allocates licenses on a first come, first serve basis to the secondary server and any expansions in the network. All
centralized licenses must be assigned to the system ID of the primary server to be available for use by all nodes.
Avaya IP Office SE Primary or Secondary
Server
The DL360, R210 or virtualized primary or secondary servers can be the messaging license server for the following licenses in a Server Edition network:
• Messaging Ports
• Messaging Text To Speech (TTS) Pro • Messaging Recordings Administrators
These licenses should be assigned to the server (primary or secondary) where
Voicemail Pro is configured to function under normal circumstances. No
messaging licenses need to be assigned to the server (primary or secondary) acting as the failover for Voicemail Pro. [New for 9.0]
Avaya IP Office SE 500v2 Expansion
Each 500v2 expansion in a
Server Edition network can be the
license server for the following
licenses:
• PRI Channels
• TAPI Wav
• IPSec Tunneling
PRI channels, TAPI Wav and
IPSec tunneling can only be
allocated to a 500v2 expansion.
Avaya IP Office SE Any Node Licenses
The following licenses may be allocated to the primary or secondary servers, the
R210 expansion server or 500v2
expansion in a Server Edition network:
• Receptionist [New for 9.0]
• CTI Link Pro
There is a max of 10 Receptionists on the DL360 and R210, 4 max on the 500v2 and 32 max in a single Server Edition network.
CTI Link Pro should be assigned to the node(s) as the 3rd party vendor requiring it
Avaya IP Office SE one-X Portal Server
No licenses should
ever be assigned to
the dedicated one-X
Avaya IP Office SE Licenses
Primary Server –
License Server
Secondary Server –
Receptionist,
CTI Link Pro
No Licenses
PRI Channels
TAPI Wav
IPSec Tunneling
Receptionist
CTI Link Pro
Receptionist
CTI Link Pro
Avaya IP Office SE Upgrade License
•
Required per Node - Primary
Server, Secondary Server,
Server Expansion, 500v2
Expansion -or- required per
Server Edition License
•
Not required for dedicated
one-X Portal Server
•
Assigned to primary server only
•
302260 - IPO R9 UPG SE ADI
LIC
•
$619 List
Avaya IP Office Server Edition
Unsupported Licenses
Essential Edition
Preferred Edition
Advanced Edition
Voice Networking/Small Community Networking
Mobile Worker
Teleworker
Embedded/Essential Messaging Ports
CCR Agent
CCR Supervisor
Voicemail Pro Networked Messaging
Database Interface
Visual Basic Scripting
Avaya IP Office SE 9.0 Enhancements
Receptionist (aka SoftConsole) for Server Edition
With 9.0 software, the Receptionist License can now be assigned to any node in the Server Edition network. The maximum number of Receptionists Licenses allowed is a Server Edition network is now 32. On 8.1 software, the Receptionist License could only be assigned to the primary server and the maximum allowed for the network was 10. Voicemail Pro Resiliency/Failover for Server Edition
9.0 software eliminates the need to have Voicemail Pro Port Licenses on the secondary server in order to support Voicemail Pro resiliency. Now, all varieties of Voicemail Pro
Licenses should be assigned to the primary server only. All features of Voicemail Pro will become active on the secondary server during failover without the need for a second set of licenses on the secondary server. The grace period is still applicable when the primary is not available.
For Voicemail Pro ports in a R8.1 to R9.0 upgrade scenario, the existing R8.1 Voicemail Pro Licenses on the secondary server remain available after the upgrade to R9.0 in addition to the number of Voicemail Pro ports on the primary server.
Avaya IP Office
VIRTUALIZED
SERVERS
Avaya IP Office SE Virtualized Servers
Excerpt from Page 14 of Deploying Server Edition Servers as Virtual Machines Document
Deployment Specific Factors
The system identification is partially based on a number of factors relating to the particular virtual machine's deployment. Redeploying the virtual machine will change its system identification. That will immediately
invalidate any licenses already in the IP Office configuration. To move the virtual machine to another virtual server platform without requiring new licenses, use vMotion.
Configuration Specific Factors
The system identification is also partially based on the following parameters of the virtual machine. Changing any of these parameters changes the virtual machine's system identification:
· Host Name [IP Office System Name] · LAN1 IP Address
· LAN2 IP Address · Time Zone
License Grace Period
If the virtual machine already contains licenses and the system identification changes, the licenses remain valid for a 30- day grace period. During that 30-day period, if you make more than 5 further changes to the parameters above, the existing licenses become invalid immediately. Therefore, we strongly recommend that you finalize all these parameters before acquiring any licenses from Avaya.
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE
the system ID
can be obtained for a
virtualized Server Edition
deployment.
This is a
different process
compared to obtaining
system IDs for Avaya
supplied servers & 500v2s.
1362489520 13XY094014ZY
9999
9999
Avaya IP Office SE Virtualized Servers
The ignition (installation)
process must be complete
BEFORE
the system ID
can be obtained for a
virtualized Server Edition
deployment.
This is a
different process
compared to obtaining
system IDs for Avaya
supplied servers & 500v2s.
Avaya IP Office Server Edition
500v2 Expansion
Avaya IP Office SE Serial Number
License File
Avaya IP Office SE Serial # & System ID
System Monitor
005046822b20
Avaya IP Office SE License Example
WRONG
Avaya IP Office SE License Example
CORRECT
Avaya IP Office
ADDITIONAL
INFORMATION
&
Westcon Enablement Series
Westcon Webinar Page
Session Title Session Date and Time Registration Tools and Resources for SEs and
Technical
Tuesday, July 15, 2014
3:00 pm – 4:00 pm Eastern Register
IPOSS and Westcon Services Solutions Thursday, July 17, 2014
3:00 pm – 4:00 pm Eastern Register
Introduction to Designing IP Office Tuesday, July 22, 2014
3:00 pm – 4:00 pm Eastern Register
IP Office Branch Thursday, July 24, 2014
3:00 pm – 4:00 pm Eastern Register
Onboarding for New Avaya SME Partners Thursday, August 7
th, 2014
Register for these Westcon Sites
US Partner Portal: http://us.westcon.com/
-Registration is necessary to receive important Avaya email updates Bookmark the IPO page:
http://us.westcon.com/content/vendors/avaya/avaya-ip-office • Download key guides and access SolutionBuilder Bookmark the promotions page:
http://us.westcon.com/content/promotions
• Select Avaya from the Vendors drop-down menu
• Read the key points of current Avaya promotions and download the full offer definitions
Westview portal: http://bit.ly/16sihYr
Design assistance/requests, maintenance & installation quotes
eCommerce: http://bit.ly/188aDU6
SMB Implementation Course
For installations and the AIPS exam
• Instructor-led, virtual training
• Hands-on labs accessed by an Avaya VPN in real time
• Occurs once per month for 5 days
• $1300 vs. $1750 through Avaya Learning
SMB Support Course
For advanced apps configurations and the ACSS exam
• Instructor-led, virtual training
• Hands-on labs accessed by an Avaya VPN in real time
• Occurs every other month for 3 days
• Learn how to configure the Advanced Applications, such as one-X
Portal, one-X Mobile, and Voicemail Pro.
• $1200 vs $1950.75 on Avaya Learning
50
•
lms.us.westcon.com
(login required)
•
Avaya IP Office R9.0 - Implementation Training
– For the AIPS credential
– WSS-VOUCHER-AVA-10S00005I – $1,300.00
•
Avaya IP Office R9.0– SMB Support Workshop
– For the ACSS credential
– WSS-VOUCHER-AVA-5S00004I – $1,200.00
•
Avaya IP Office Basic Administration Training (VILT)
– WSS-VOUCHER-AVA-IPOADMIN – $399.00
•
On-demand modules (free)
– Avaya Secure Routers – Avaya Vena
Premium Support for IP Office
Benefits Include:
•
Premium implementation, configuration,
administration and programming assistance
•
Advance scheduling of resources for availability
•
Real time access to the Westcon Technical team via
express dial-in
•
Best effort support on IP Office versions not covered
under warranty
•
2 hour response during standard business hours
Let Westcon Premium support help you improve the
overall support experience you provide to your
customers. Please contact your Westcon Account
Manager or one of our Professional Services Specialists
at 1-877-937-8737 for more information.
Staging Services for the
Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested, pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMA’s / Eliminates DOA’s
Better allocation of your high-end engineer’s time
Product Licensing / Software Loading / Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services, including:
• Asset Tagging
• Promotional Packaging
• Remote Access
• Customized Requirements
Only $125
for an IP
Office
system!
Westcon IP Office Appliance
Add $800 Margin Dollars to Every Sale!
• Up to 1000 Mailboxes
• Up to 40 ports
• Same capacities as the MS Windows based application requirements
• The Westcon Appliance comes pre-loaded with: – Voice Mail Pro
– One-X Portal for IP Office – Web Control Menus
– End User licensing is not included. • All models come with 1 year of APR*
• Westcon IP Office Application Linux Server Appliance
$1,022 List /$869 Cost
• Fujitsu Server for IP Office Common
$2,346 List/ $1,795 Cost
• Westcon Windows Fujitsu Server for one-X Portal & Apps $2,559 List/ $1,870 Cost
*Linux Server comes with 3 year coverage option for $1244 List /$1058 Cost
For more information:
http://us.westcon.com/conten t/vendors/avaya/westcon- integrated-solutions-for-avaya David Bloom 402-334-4211 [email protected]
Virtualized Server Edition Appliance
Integration Includes:
➤ Hardware installation and configuration
➤ Installing and updating VMware vSphere Hypervisor
➤ Installation and updating IP Office R9 Server Edition
➤ Configuring VMware environment
➤ Ignition of IP Office software
➤ Configuring VMware environment
➤ Ignition of IP Office software
➤ 1 year of Westcon GoldSeal Support for assistance with system
configuration, implementation, VMware and licensing
With our Virtualized IP Office offerings, Westcon delivers both server and software as a turnkey solution, integrated with VMware and IP Office.
To learn more about this and other business-building Westcon Server and Storage offers, please contact your Westcon Account Manager or David Bloom
at 402-334-4211, [email protected]
From $2192.95
(List Price)
Westcon Integrated Solution
for SME Video Collaboration
• Allows up to 8 users to join an Avaya Scopia call from their desktop
or mobile devices
• Includes:
– Avaya Video Collaboration for IP Office package
– Fully staged and ready to deploy Fujitsu server
– One-Year Westcon support with APR
– Westcon remote implementation assistance
30%
Westcon Links
US Partner Portal http://us.westcon.comIP Office Page http://us.westcon.com/content/vendors/avaya/avaya-ip-office Access the Solution Builder
Design Tool
http://us.westcon.com/content/selling_tools
Promotions http://us.westcon.com/content/promotions
Westcon Academy http://lms.us.westcon.com/
Avaya Pricing Model Page http://us.westcon.com/content/vendors/avaya/avaya-apm
Support and Tech Assistance http://us.westcon.com/content/support
WestView Portal https://westview.westcongroup.com/NAConvergence/ContentPages/Home.aspx
Ecommerce https://online.westcongroup.com
Public Sector Program http://publicsector.westcon.com
Federal Program http://us.federal.westcon.com
Services http://us.westcon.com/content/support/westcon-services
Avaya Links
Single Sign On https://sso.avaya.com
Partner Portal http://avaya.com/partnerportal
One Source Landing Page- Pricing Catalogue, Design Tools, Special Bids
www.avaya.com/ebizn
Avaya Learning http://www.avaya-learning.com
PRM Portal & Opportunity Registration https://avaya.my.salesforce.com/home/home.jsp
Support Site http://support.avaya.com
Proposal Suite https://proposalsuite.avaya.com
Product Registration & Support http://support.avaya.com
IP Office Knowledgebase http://marketingtools.avaya.com/knowledgebase/
IP Office Licensing – BP redeems http://adi.avaya.com
