An Introduction
To
Outsource Managed
Services
Agenda
1. Introduction
•
What is Outsourcing?
•
What can be outsourced?
2. Safe Outsourcing:
•
Business Model & Market Focus
Introduction
Introduction
•
Safe Outsourcing is a division of the Safe Computing Group
•
Safe Outsourcing provide a Back Office (Payroll, Invoicing, Credit Control, IT
Hosting) and Financial Management (Sales Ledger, Purchase Ledger,
Cashflow, Management Accounts) outsourced managed service
•
The business has 30+ clients, 40 staff in the UK, managing client turnover in
excess of £200m, processing 15,000 timesheets per week and over 1,000,000
transactions per annum
Introduction
What is Outsourcing?
•
In simple terms it is entrusting certain processes and functions to be delivered
by an external resource rather than being managed by an internal resource
•
Why do people outsource? Generally because they find an outsource service
provider who:
they trust,
provides scalability and flexibility,
is more cost effective as they can drive economies of scale, and
who delivers market leading technology and best practice solutions
•
What is the key to outsourcing? The right partner who understands that they
are an extension of your business and who consistently demonstrates
Introduction
What can be outsourced?
• Full end-to-end processes or elements of a process. Generally whatever a client deems is appropriate for their business.
• In respect to Recruitment Agencies, this can be the full Pay, Bill and Credit Control process, Management Accounts and IT. However it need not be all of these elements or even all of the processes within these elements.
• Clients can retain an in-house Payroll function but outsource timesheet data input or invoice production or the credit control resource – simply put, an outsource solution can be modular allowing the client the flexibility to retain some parts of the process.
• Safe Outsourcing has the capacity and systems to be able to manage all or some of the aspects of middle and back office for recruitment companies, allowing Clients to retain some in-house resource or fully outsource.
Business Model
Safe Outsourcing – Business Model
– 5 KEY PRINCIPLES
•
Safe Outsourcing delivers end-to-end or modular outsourced
back office business solutions: TECHNOLOGY – OUTSOURCING
– RECRUITMENT
FOCUS
•
Providing 24/7 on-line real time management information, Safe
Outsourcing deliver a robust and professional service backed by more than
15 years experience
CONTROL & RELIABILITY
•
With the flexibility of self service, managed service, hard copy and full
e-processing functionality, Safe Outsourcing can deliver end to end
integrated solutions or bespoke modularised services to meet Client
Business Model
Safe Outsourcing- Business Model – Market Focus
• Safe Outsourcing is a specialist service provider to the UK Recruitment mrkt • In terms of our experience the Safe Outsourcing systems are used to payroll
approx 40% of the entire UK temp workforce – over 400,000 contractors and temp workers pw
• As part of the Safe Computing Group, Safe Outsourcing can provide Front, Middle and Back Office systems specifically for UK Recruitment Agencies with full integration between the applications irrespective of whether they are used in-house or externally
• The scope of the service extends to all forms of candidate – Temp, Perm, Contract, PAYE, CIS, Limited or Umbrella Company, and can manage all
route’s to market – direct with client MSP, RPO etc as well as manage Travel Benefit schemes.
Solutions
Safe Outsourcing Solutions – PAY & BILL
• Safe Outsourcing’s Pay & Bill solution delivers hard copy or electronic timesheet processing, processes internal and candidate payroll and processes client invoicing. • With the capability to manage UK and International currencies and utilising our web
based technology platform, the Safe Outsourcing Pay & Bill solution can process candidates pay from anywhere in the world.
• Throughout the Pay & Bill process Agencies, Candidates and Clients can utilise SAFE LINK to manage, update and amend data, as well as have access and visibility to management and pay information.
• Our technologies payroll approx 40% of the entire UK Recruitment Temp market and are used by over 2,000 recruiters working in over 250 recruitment businesses. We can
provide a seamless integrated solution and full e-processing model, whilst also retaining the flexibility for clients to choose between hard copy and e-processing, a fully
Solutions
Safe Outsourcing Solutions – Credit Control
• Our approach centres on changing the perception of the credit control function from reactive to proactive approach - speed.
• All phases/events are tracked through credit controller’s work-flow with in-built escalation procedures and exceptional management reporting - accuracy. Utilising the Safe
Financials Credit Control application also means that the system is integrated with Tempest and Safe Link
• Our Outsourcing methodology is based on our service being an extension of your current operation with all calls and correspondence being in your name. All Customer related business rules are set by the Client, allowing complete control of the process.
• Whilst the process can be tailored to suit your needs, a typical solution provides:
credit checking
telephone and letter chasing
production of statements
receipt management + query resolutions
banking and credit reporting
Solutions
Safe Outsourcing Solutions – Finance & Accounts Outsourcing
Safe Outsourcing’s finance and accounting solution utilises our market leading software – Safe Financials – and covers accounts receivable, accounts payable, general ledger, and management reporting (MI).
Key deliverables include:
• Web based Management Information reporting, providing access to all sales and
transaction data via the web in real-time
• Monthly finance reconciliation (required by most Funding Providers)
• Production and submission of Year End returns for PAYE (P35/P14 and P60)
• Management Accounts:
sales & purchase ledger
managing supplier payments & maintaining cash book
monthly cashflow reports
monthly management accounts
statutory accounts &VAT Returns
Solutions
Safe Outsourcing Solutions – IT Infrastructure Hosting
• In addition to traditional process outsourcing solutions, Safe Outsourcing also offer an IT
Infrastructure Hosting solution.
• Infrastructure Hosting is available from a secure, IS027001 accredited data centre with full
disaster recovery facilities. This provides complete peace of mind for those who wish to
have their systems hosted and managed off site.
• Our technology hosting option encompasses:
provision of hardware, operating system and databases
management of all of the above
application management - all patches and upgrades performed by Safe
Outsourcing
tuning of the environment
offsite data security
Technology Platform
Safe Outsourcing Technology Platform – Safe Link
The Safe Outsourcing solution’s technology platform incorporates 3 distinct modules – Safe Link, Safe Tempest and Safe Financials. Client’s can choose between an integrated end to end technology platform incorporating all 3 systems or each of the individual systems whichever best suits their needs. Safe Link – is the web portal for Clients, Agency’s and Workers, providing access to upload and change data/information, and, visibility to pay history,
management information, reports etc
Safe Tempest – is the Pay & Bill engine of the Safe Outsourcing technology
solution, calculating payroll, automating pay and payslip production and invoice generation as just the core elements of it’s scope
Safe Financials – provides a variety of Financial management solutions,
