About This Guide. Security considerations are denoted by a lock icon.

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About This Guide

This guide introduces students to some of the technology resources available at the University of Iowa, with the aim of making those resources easily accessible. It is an overview of the most common technologies and services used by the University of Iowa community.

Alongside each service description in this guide, there will be links to complete details and instructions. Important considerations for many services are identified with the following icons:

Additional information, or actions that should be taken, will be denoted by the information symbol.

For services with mobile device support, a QR code is present. Scan the code with a mobile device to visit the site.

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Feedback/Suggestions

Do you have feedback or comments about this guide? Please contact the ITS Help Desk to let us know what you think.

2800 University Capitol Centre (UCC) 319-384-4357 (4-HELP)

[email protected]

Acceptable Use of Information Technology Resources

http://www.uiowa.edu/~our/opmanual/ii/19.htm

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4 Where to Get Help

5 Software Repair Services

6 HawkID

8 University E-mail

9 Computer Security

10 Accessing the Internet

15 Discounts on Computers

16 Free & Discounted Software

17 Computers Available on Campus

19 Online Academic Resources

20 Online/Cloud File Storage

21 Technology Training

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4 Where to Get Help

Where to Get Help

ITS Help Desk

http://its.uiowa.edu/helpdesk

The ITS Help Desk provides assistance with computer problems and answers questions about software, accounts, networking, operating systems, etc.

• ITS Help Desk services are available to all students, faculty, and staff free of charge

• The ITS Help Desk can be contacted:

- In person at 2800 University Capitol Centre (2nd Floor of the Old Capitol Mall)

- By telephone at 319-384-4357 (4-HELP) - Via e-mail at [email protected] - Via Help Desk Live Chat at

http://helpdesk.its.uiowa.edu/connect

IT Alerts and Outages

http://its.uiowa.edu/alerts

Get more information about planned and unexpected system and service outages.

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Software Repair Services

http://its.uiowa.edu/ssg

The ITS Help Desk offers a software troubleshooting and repair service for current UI students, faculty, and staff’s personal computers. There is no charge for this service.

Some of the services offered include: • Software installation

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6 HawkID

HawkID

http://hawkid.uiowa.edu

The HawkID is an electronic identity at the University of Iowa. Most of the services available at the university (such as ISIS, ICON, or university e-mail) are accessed with a HawkID and passphrase.

• Health Care users may have an additional HealthCareID that can be used to access applications such as Epic, Health Care workstations, or Health Care e-mail accounts

HawkID Password/Passphrase

Because of the sensitive and personal material that students access with their HawkID, it is very important they are the only person who knows the passphrase

• If a student suspects someone else knows their HawkID passphrase, the best solution is to change the passphrase immediately to avoid security issues

• To help secure HawkID accounts, ITS encourages students to change their passphrase often

Students can provide passphrase hints by selecting questions and providing answers that only they will know. Doing this gives them the ability to reset the HawkID password at any time at http://hawkid.uiowa.edu

Forgotten Passphrase Service

If a student forgets their HawkID passphrase, it can be reset using the Forgotten Password/Passphrase tool at http://hawkid.uiowa.edu

• This service does require that the passphrase hints are set up ahead of time

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HawkID

Password vs. Passphrase

The purpose of passwords and passphrases is to provide access to secure services or sensitive information; however, passwords are generally short, hard to remember, and easy to crack. Passphrases are easier to remember and type, are considered more secure due to the length, and shouldn’t need to be written down. Here are some tips for creating a good passphrase:

• Make up a sentence or a phrase that includes a combination of uppercase and lowercase letters, numbers, and punctuation • Include some memorable “encoding” in the phrase, for example:

- “Iowa winters are cold” would not be an acceptable passphrase as it does not include numbers or punctuation

- “Iowa w1nters are c0ld!” meets minimum complexity requirements in addition to having a secure length of nine or more characters

HawkTools

HawkTools is a University of Iowa mobile app that gives students access to the following features (and more):

• Mobile access to ISIS, ICON, and Bongo

• Information about residence hall laundries and open dining locations • Links to mobile versions of After Class and Hawkeyesports.com

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8 University E-mail

University E-mail

Office 365

http://its.uiowa.edu/office365

Microsoft Office 365 is the primary e-mail service for students at the University of Iowa. It provides students with larger e-mail quotas, video conferencing tools, file storage, Office Online, and much more.

Students can access their Office 365 e-mail account multiple ways: • Through a web browser at http://office365.uiowa.edu

• With e-mail programs, such as Outlook, Mac Mail, etc.

• On most mobile devices using the default e-mail application on the device. See http://its.uiowa.edu/support/article/101199 for instructions

University holidays, class schedules, and ICON events are automatically added to e-mail calendars.

New students can request a university e-mail account through ISIS, http://isis.uiowa.edu, under the My UIowa section.

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Computer Security

Securing Personal Computers

Whether students are bringing a computer to campus or purchasing a new computer, precautions should be taken to ensure its physical security, including:

• Close and lock offices, residence hall rooms, or apartments while away

• Use a cable lock to secure the computer to a desk

• Students should make sure to keep their computers with them at all times, or lock it up in a safe place

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10 Accessing the Internet

Accessing the Internet

Protecting Yourself Online

http://itsecurity.uiowa.edu

An online security attack can result in losing the privilege of Internet access on campus, personal identity theft, or worse. Here are some things to remember to remain safe while online:

• Keep passphrases confidential; students are responsible for all of their account activity

• Be wary of any links in an instant message or e-mail; links are a way for viruses, worms, and trojans to infect a computer

• Be skeptical of e-mails that ask for personal information or that have instructions to click on a link to verify an account; replying to these types of messages can compromise the integrity of a university account

• The university will never ask for passphrases (HawkID passwords) via e-mail; contact the ITS Help Desk to verify if an e-mail message is legitimate

• Make sure to use antivirus software and keep it updated; be sure the operating system on the computer is updated as well

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Accessing the Internet

Sharing Copyrighted Material Online

http://itsecurity.uiowa.edu/copyright

Copyright infringement is not the only threat from file sharing. • Assume files on peer-to-peer (p2p) networks are infected with

spyware and viruses

• Students are responsible for all online activities that take place on their network port or wireless connection

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UI Wireless: eduroam

http://its.uiowa.edu/wireless

The University of Iowa offers wireless connectivity in all academic buildings, the residence halls, and many common areas on campus.

https://www.eduroam.org

The university’s wireless network is part of eduroam, a worldwide consortium of colleges and universities that provide wireless Internet access across research and education networks. The eduroam network is a secure wireless network that requires users to log in with their HawkID followed by @uiowa.edu and HawkID passphrase.

Use the UI Wireless Setup network to automatically configure a laptop or desktop computer for access to the eduroam wireless network.

To connect a mobile device to eduroam, select the eduroam network directly from the list of available wireless networks. See the ITS website for more information about connecting a WiFi enabled device to eduroam at

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Accessing the Internet

UI Wireless: AT&T Guest WiFi

http://its.uiowa.edu/guestwifi

Visitors to the University of Iowa campus can enjoy free guest wireless service, courtesy of a partnership between Information Technology Services (ITS) and AT&T. Guests can take advantage of this convenience by selecting the “attwifi” network when configuring a device for wireless access. After this, guests will just need to use a web browser to confirm the connection to the wireless network and agree to AT&T’s terms and conditions and UI policies.

For technical support, guests using the attwifi network can contact AT&T directly at 888-888-7520

Like most guest networks in public places, attwifi is not encrypted; therefore, UI faculty, staff, and students are

encouraged to continue to use eduroam for access to wireless Internet

Network Connections in the Residence Halls

http://its.uiowa.edu/resnet

ResNet is the high-speed Internet connection in the university residence halls.

• Each student is provided with their own wired connection in their room

• All ResNet users are expected to abide by the ResNet Acceptable Use Policy, which can be found at

http://its.uiowa.edu/support/article/4028

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Internet in University Apartments

http://its.uiowa.edu/universityapts

The University of Iowa has partnered with Mediacom in Iowa City to provide high-speed cable Internet access to tenants living in University Apartments.

Mediacom is responsible for ensuring that the cable modem can connect to the Internet. The ITS Help Desk can assist with configuring computers correctly for Internet access.

UI Anywhere

http://its.uiowa.edu/vpn

UI Anywhere is a Virtual Private Network (VPN) that provides off-campus secure access to resources located on the University of Iowa campus. Examples of those resources would be: library resources and websites restricted to on-campus use.

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Discounts on Computers

http://its.uiowa.edu/buying-computer

The ITS Computer Purchase Site provides information about

educational discounts on computers available through participating vendors.

• To take advantage of academic discounts available for new

computers, students can log into the Computer Purchase Site with their HawkID and passphrase.

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16 Free & Discounted Software

Free & Discounted Software

ITS Software Central

http://its.uiowa.edu/software

The University of Iowa offers site-licensed software to students free of charge or at significant discounts. Students should visit the ITS Software Central website to access and download free software, and to find information on the cost and availability of other software programs. • Registered UI students can obtain a copy of Microsoft Office 2013

Professional Plus for Windows or Office 2011 Home & Business for Mac, at no cost, by following the directions at

• UI students can also obtain Microsoft Windows 8 Professional, at no cost, at http://uiowa.onthehub.com

Remain safe while online by using antivirus software and updating it regularly. A few examples of free antivirus programs are available on the ITS website at

Virtual Desktop

http://virtualdesktop.uiowa.edu

Virtual Desktop is a web-based system that allows access to several software applications, at no charge, from almost any computer with an Internet connection.

• Provides access to applications such as Microsoft Office, SPSS, SAS, Adobe Creative Suite, and more

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17

Computers Available on Campus

Instructional Technology Centers (ITCs)

http://maps.uiowa.edu/study-spaces

There are over 1,000 Windows & Mac computers in the ITC labs, Learning Commons, and libraries across campus.

• ITCs are conveniently located in University Housing, the Iowa Memorial Union (IMU), and classroom buildings

• Each computer has Microsoft Office, graphics software, web design applications, and statistical packages

A list of computer labs can be accessed from a mobile device at http://maps.uiowa.edu/study-spaces

Laptop Rentals

http://its.uiowa.edu/itc-laptop-checkout

Overnight rentals of Windows laptops are available at no cost for students.

• Rentals are available at the Main Library, Hardin Library, and the IMU • All laptops are equipped with Microsoft Office and are configurable

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18 Computers Available on Campus

Printing

http://printing.its.uiowa.edu

It is not necessary for students to bring their own printers to the university because students can print in all ITCs, Learning Commons, and library facilities.

• ITC printing costs $.05 per printed side in black and white, and $.50 per printed side in color (where available)

• At the beginning of each semester students receive $10 to print for each fall and spring semester, and $5 to print for each summer semester; any printing costs beyond these amounts are charged to the student’s U-Bill

• Wireless printers are not compatible with the UI wireless network

iPrint

http://its.uiowa.edu/iprint

iPrint allows students to print from home, their dorm, or wireless hotspots.

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19

Online Academic Resources

ISIS

http://isis.uiowa.edu

ISIS is the Iowa Student Information Services portal and self-service website.

Students use ISIS from the point of admission to graduation and beyond to register for classes, monitor academic progress, and manage their university records.

• The ISIS course list contains up-to-date information about current, future, and past course offerings at the University of Iowa and is publicly accessible

The ISIS course catalog can be accessed on a mobile device using the HawkTools app available for Android and iOS devices

ICON

http://icon.uiowa.edu

ICON (Iowa Courses Online) is a website that can be used to access content, submit assignments, take quizzes, and monitor grades for many University of Iowa classes.

Limited access is available for ICON on a mobile device using the HawkTools app available for Android and iOS devices

Wiki

http://wiki.uiowa.edu

The wiki is a web-based tool for collaboration and discussion. Users are able to create and manage their own wiki space. Popular uses include team notes, documentation, information sharing, and collaboration with classmates and external researchers.

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20 Online/Cloud File Storage

Online/Cloud File Storage

Students should regularly back up important documents and files; hard drive failure, or a virus, could result in losing data forever.

Files@Iowa (H: Drives)

http://its.uiowa.edu/storage/files

Files@Iowa allows students to save files to a secure, backed-up

location that is accessible from work or home 24 hours a day, 7 days a week

• Files can be accessed from university-managed computers via network drives

• Files can be accessed on personal/home computers by connecting to the VPN and mapping a drive to that computer

One Drive

http://its.uiowa.edu/office365/office365onedrive

OneDrive is a cloud-based storage option available to students through their Office 365 account.

• OneDrive provides students with 25 GB of storage

• Files can be accessed through the Office 365 website, OneDrive for Business mobile application, and a desktop application for Windows

- A OneDrive for Business application for Mac will be available in the near future

• OneDrive gives students the ability to share and collaborate on documents with anyone, regardless if they have a OneDrive account

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21

Technology Training

Online@Iowa

http://online.uiowa.edu

Online@Iowa is a one-credit, Satisfactory/Unsatisfactory online course that introduces incoming students to technology and electronic

resources at the University of Iowa.

Lynda.com

http://lynda.uiowa.edu

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22 ITS Assistive Technology

ITS Assistive Technology

http://its.uiowa.edu/ats

ITS offers Assistive Technology (AT) support on computers in several ITC computer labs and other places on campus.

For more information about assistive technology or accessibility, see the Student Disability Services website at

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23

ITS Service Catalog

http://its.uiowa.edu/services

This guide is intended to highlight just a few of the most popular technology services offered to students at the University of Iowa. ITS offers many more services that may be of further interest. A comprehensive listing of ITS services can be found online in the ITS Service Catalog.

• The ITS Service Catalog includes information on all ITS services, including who they are designed for, what they do, and where to find help using them

• Students can sort by the student role to get a complete list of all the services available to them

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The University of Iowa prohibits discrimination in employment, educational programs, and activities on the basis of race, national origin, color creed, orientation, gender identity, or associational preference. The university also affirms its commitment to providing equal opportunities and equal access to university facilities. For

additional information on nondiscrimination policies, contact the Office of Equal Opportunity and diversity, 319-335-0705 (voice) and

319-335-0697 (text), 202 Jessup Hall, the University of Iowa, Iowa City, 52242-1316.