Convenience Banking Quick Start Guide

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Convenience Banking

Quick Start Guide

Internet Banking

Consumer Bill Pay

EZ Access Line

(Telephone banking)

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Welcome to F & M Online Banking

You are about to transform your personal computer into a office of The Farmers & Merchants State Bank. With some help from the Internet, you will have full service access to your accounts in a completely secure environment. At home or office, you will be able to do everything from reviewing your balances to transferring funds, from paying bills to ordering new checks, from requesting stop payments to reviewing your account statements.

You can also view products and services offered by our financial institution and request more information while on-line. If you are comfortable using your Internet browser, you will be comfortable with this personal banking product.

Security is extremely important when it comes to your financial matters. Complete privacy, controlled through encryption and passwords, ensures only authorized access to your accounts.

A personal computer with Internet access is all that is required to get started. For your Internet browser, you will need one of the following browsers:

Windows ME, XP, Vista

Microsoft® Internet Explorer 6 or higher Netscape Communicator 6.1 or higher Firefox 2.0 or higher

Mac OS X

Microsoft® Internet Explorer 6 or higher Netscape Communicator 7.0 or higher Firefox 2.0 or higher

New User Enrollment

To access your accounts online for the very first time, please browse to www.fm-bank.com and find the Online Banking Login area shown below.

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Note: call the Ecommerce Dept at 419-446-4817 to receive your Electronic B PIN or for assistance completing the “NewmUser Enrollment”.

Enter your primary checking, savings or loan account number in the Account Number field, select the correct Account Type from the drop down menu, and enter the Electronic Banking PIN provided to you by the Bank. Click the “Submit” button to proceed.

When you successfully enter a valid account number and the additional information required above, you will be shown the New Access ID and New Password screen. This is where you create you new permanent “Access ID” and password. Passwords must be changed every 90 days, but you will be reminded when to change your password.

Note: The complex password requirements are detailed on the Change Access ID screen below.

Enhanced Security

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as it is system-generated. Don’t worry; you can change it later. Instructions are provided later in this guide.

At this point, you will create a pass phrase that will be associated with your image. Then you must select and answer 3 challenge questions. (As shown below). One of these questions will be displayed whenever you login from a new computer or when your “cookies” have been erased. Lastly, you will select if this is your personal computer or a public computer. Keep in mind that you should only register personal computers that you frequently use. Public computers (at the library, an internet café, etc.) should not be registered. You will still be able to access your online accounts from a public computer even though it is not registered; you will just need to answer a security question in order to authenticate. Click submit; your advanced authentication (MFA) set up is complete!

1) Create a pass phrase describing the

randomly selected authentication image

2) Select and answer three

(3) challenge questions

3) Select personal or public computer

Note: Only register personal

computers that you frequently use and

are not available for public use

Select and answer 3 challenge questions

Pass Phrase

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Getting Started

Internet banking is as easy as using your preferred browser and Internet Service Provider (ISP) to access our Web site at www.fm-bank.com. On the home page, you will see a section labeled Online Banking Login (shown below) Enter your Access ID, then click the "Log In" button to authenticate your Access ID and proceed to the password screen.

If you forget your Access ID and Password, contact The Farmers & Merchants State Bank at (419) 446-4817.

Or click the “forgot password” link (as left). Your current password will be mailed to your current email address. Please remember to update your Online Banking email address when or if you change addresses.

Explanation of the ”Primary Account Summary” and other Options

You may choose from eight (8) different “themes” or initial display formats. The list below shows the options. Primary Account Summary is the default option.

The options are self explanatory and describe the Online Banking function that is displayed on the initial page when you complete the login.

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Primary Account Information Display

Click on the account number to view a single account. The Account Balance Inquiry displays up-to-date information including Current Balance, Activity Information and Interest Information. Balances are displayed according to the type of account. Also on this option, the Express transfer function is displayed conveniently for your use, as is an Scheduled Transferred you have previously scheduled.

Relationship Summary Option

On this view (shown below) you can see all your accounts organized by account type. Below the account lists, you are shown current day transactions and future scheduled transactions for your primary account.

Reviewing Transaction Activity

The Transaction Menu (when you are viewing a single account) provides a list of all transactions associated with your selected account. From the "Transactions”, button drop-down list select, "Transaction Menu" to review a list that includes the following information:

Previous Statement will display transactions that occurred during the last statement cycle. Current Statement will display transactions that have occurred during the current statement cycle.

Recent Transactions will display transactions processed on previous business days since the last customer login. This button is only displayed during the first login of a given business day.

Current Business Day will display transactions that have occurred as presentments to your account for the current day. Transaction Menu will display the complete list of transactions associated to the account.

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NOTE: FM Online does not support the Quicken\QuickBooks “WebConnect” function. Call the Ecommerce Dept. for assistance with exports into newer versions of Quicken and QuickBooks. We do offer instructions for a “workaround” the allows users to convert an OFX file to a QFX or QBO file. See page29 of this Guide for instructions.

The Date column identifies the date the transaction occurred.

The Check Number column displays check numbers, when appropriate, that are hyperlinks to the item image (front and back) The Description column identifies the type of transactions performed. For example, a transfer to a checking account for a new car. Debit and Credit headings are displayed individually enabling the calculation and display of a running balance.

The Balance column reflects the difference between the debit total and credit total of an account. Clicking on any of the column headings will reverse the sort order the data by the selected column

Transfer Funds

Funds can be transferred from one of your accounts to another within our financial institution. To review your transfers, click the "Transfers" button and select "Transfer List". All transfers set up on your account are conveniently displayed. The transfers are organized by "Transfer To", indicating the account number which is receiving the transfer. The list includes:

The Transfer From drop-down box is used to select the account with transfers to be displayed. The Transfer To lists the account receiving the transfer.

The Details links displays more information pertaining to the specific transfer. A Description of the transfer.

The Next Transfer is the date of the next scheduled transfer. The Transfer Amount is the amount of the next scheduled transfer The Delete button is used to delete the transfer.

Enter a range of Transfer Total dates to calculate a total transfer amount for a specific group of days.

The Balance if All Transferred displays the estimated account balance of the source account if all transfers are completed. (Note that this estimate does not take into consideration any other account activity during the specified period.)

Establishing a New Scheduled Transfer

To establish a future dated or “scheduled” transfer, click the "Transfers" button, then select the type of transfer you want to be scheduled. Transfers can occur either one time or on a recurring basis. For a one-time transfer select "Express Transfer" or for a recurring transfer select "New Scheduled Transfer".

NOTE: Use Express Transfer to transfer funds in the current business day and New Scheduled Transfer only for future dated transfers. Select the Account Number that you want to transfer funds to from the drop-down list box.

For loans, select the Payment Type from the drop-down list box. The payment type includes the following options: o Regular Payment, Interest Only, Principal Only, Escrow Only.

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o On-demand: Semiannually, Biweekly, Monthly, Annually, Bimonthly, Quarterly, o Weekly.

Enter the Amount that you want to transfer. Enter the Date on which the transfer will occur. Enter the Number of Transfers. (optional) Enter a Description of the transfer.

Click the "Submit" button to complete the request and receive a confirmation number.

Express Transfer Screen New Scheduled Transfer Screen

Express Transfer

The Express Transfer feature allows efficient, one-time transfers to be performed between internal accounts. Some additional third-party financial providers may be available as well. By simply selecting the "Transfer From", "Transfer To" and the "Amount" a transfer can be established within seconds.

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To change or delete a Established Scheduled Transfer

To change an established transfer, select the transfer you want to change from the "Transfer To" column within the Transfer List. The following

options can be changed:

The Frequency can be changed by selecting another frequency from the drop-down list box. The Amount.

The Date.

The Number of Remaining Transfers. (optional) The Description of the transfer.

Click the "Submit" button to complete your request. Skip a Scheduled Transfer

To skip a scheduled payment, select the account that is making a transfer from the List of Accounts by clicking the "Transfer List" button. From the "Transfer List” screen, select the underlined scheduled transfer to display the details". From the Payment List, select the date field that is to be changed. The Change Scheduled Payment window will appear. In the Date box, change the payment date to the next month. This will skip the current payment date and payment. Click the "Submit" button to complete your request.

Savings Account

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Certificate of Deposit Account Inquiry

For Certificate of Deposit Account Inquiries, click the "Accounts" button and then on the Certificate of Deposit account number from your account number list. Your Certificate of Deposit account is separated into four sections: Interest Information, Balance Information, Maturity Information and Account Information.

Loan Account Inquiry

For Loan Account Inquiries, click the "Accounts" button and then click on the Loan account number from your account balance list. Your Loan Account Inquiry is separated into five sections: Payment Information, Interest Information, Balance Information, Escrow Information and Other Date Information.

Check Image Requests

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To display a presentation of your checking and savings transactions click the appropriate button from the Transaction menu: Additional images may also be available such as deposited checks and cash deposit receipts.

Viewing Documents

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Exporting Transaction Information

Export transaction information for use with a personal finance application, such as Intuit's Quicken or QuickBooks, Microsoft Money or Windows Clipboard. To Export transactions into a personal finance application, select the "Transaction Menu" from the "Transactions" button drop-down menu. From the Transaction Search area, select the items to be exported, then select the Export Format from the drop-down list box. Then click the "Export" button to complete the process.

Export Format Types:

Comma Separated File (.CSV)

Quicken Interchange Format (.QIF) --Intuit Quicken Open Financial Exchange (.OFX) --Microsoft Money Intuit Interchange Format (.IIF) --Intuit QuickBooks

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Stop Payments

Stop Payments allow you to request a stop payment on any one of your assigned corporate accounts. From the Stop Payment menu, you can select the Stop Payment Menu, perform a Stop Payment Search and issue a stop payment.

Stop Payment Menu

The Stop Payment Menu provides a complete list of all stop payment features including a list of all stop payment items associated to your account, stop payment research and the ability to issue a stop payment. The Stop Payment Menu is separated into 3 sections: Approved Stop Payments, Stop Payment Search and Issue Stop Payment.

Approved Stop Payment

The Approved Stop Payment List displays all stop payments that have been approved.

Stop Payment Search

Stop Payment Search allows you to search for specific stop payments that have you have already issued. Stop Payment Search can be categorized by date, item number, or amount. Any one or all three of these search criteria can be used to narrow the list of items.

Issuing a Stop Payment

To issue a stop payment, verify that you have obtained the correct payment with the use of the Stop Payment Search.

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Consumer Bill Payment

Paying bills electronically is easier than ever. (Please refer to the Consumer Bill Payment Quick Start Guide for more information.) Options

Click the "Options" button to make changes to reference information used while navigating the Web site. The following selections may be available for modification:

Change Password Change Nicknames Change Email Address

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Electronic Consumer Bill Payment

Welcome to your FM CONSUMER BILL PAY Service. The service has many features and functions. Best of all, CONSUMER BILL PAY is easy to use and Consumer!

With Consumer Bill Pay, you have the power to pay anyone, anytime from anywhere with an Internet connection. There are no checks to write, no stamps to buy and no envelopes to seal and mail.

Using This Guide

This Quick Start Guide is designed to walk you through each step of the Consumer Bill Pay process, including logging on, setting up businesses and individuals for payments and getting help. Each Consumer Bill Pay feature described is illustrated by a numbered figure or screenshot and step-by-step instructions in this manual.

Note to Check Consumer Web Pay Users and Customers New to Online Consumer Bill

Payment

E-Pay online payments may take up to 5 – 6 business days to reach

payees. You should carefully check the “Estimated Delivery Date” for all E-Pay

online payments to make sure this date is the bill due date or an earlier date.

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Enrolling in Consumer Bill Pay

To enroll for Consumer Bill Pay, simply click on the Consumer Bill Pay button. You will then be taken to another screen where you may log in or if you are a new user click on the “Not a Consumer Bill Pay User? Sign up here!”

Fill out the form to enroll. Once your application has been approved, you may begin paying your bills online. Please allow 2-3 business days for your enrollment application to be processed.

The Login ID must contain at least four characters and no more than ten characters. It may contain letters, numbers, or a mixture of both. The Password must be 8 to 17 characters in length and contain at least 1 lower case character, at least 1 uppercase character, at least 1 digit

Logging On To Consumer Bill Pay

Use the following directions to reach the Consumer Bill Pay portion of the Internet Banking site. First connect to the Internet using the instructions provided by your Internet Service Provider (ISP). Then:

1. Double-click the browser icon located on your desktop.

2. Click in the address box. The text will be highlighted. You do not need to delete it. Just type the following address: www.fm-bank.com. You may want to bookmark this page or set it as your homepage for faster access in the future.

3. Press “Enter”. You will be taken to our homepage, seen in.

4. Click “Online Banking Center” in the Tools section. You will be taken to the Login to FM Online Banking login page. Enter your Access ID and Password here. Then click “Login” or hit “Enter.

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6. To access Consumer Bill Pay, then click on the second “Pay Bills” option. The first “Pay Bills” link, links to the $6.95/mo. CheckFree Bill Pay service.

Always Log Off Consumer Bill Pay by the Exit Button

For security reasons, you should always use the “Exit” button when you have completed an FM Online Banking & Consumer Bill Pay session. This ensures that no one can gain access to your accounts by using your computer. The “Exit” option will allow you to return to the FM Online Banking login page. The FM Online logo on any page links you to our homepage.

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Printing

Use the “Print” icon to print the current page. At any point while using FM Online Banking & Consumer Bill Pay, you may print the page you are currently viewing by selecting “File” on your browser's menu bar, then clicking “Print” to access your computer's Print dialog.

Getting Help

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Add New Payees

The first step to paying bills or paying an individual online with Consumer Bill Pay is to set up your payees. To access the “Add New Payees”, click on “Add New Payees”. You can add two types of payees: individual and business payees. An individual payee is anyone with a valid U.S. address to whom you would like to make a payment. A business payee is a merchant with whom you have a billing account number. NOTE: Please allow 5 - 6 business days for payments to be delivered. Payments to individuals for which you enter the bank routing and account numbers will be sent as electronic or ACH payments and should be delivered to the payee on the scheduled date.

View/Edit Payees

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complete, click “Update Payee”. To remove a payee, click “Remove from Payee List”.

Make One-Time Payments

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Set Up Recurring Payments

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NOTE: You can send a Memo to payee, as you would on a check memo line.

View/Edit Pending Payments

The first screen you see when you get into Consumer Bill Pay is the My Bills Home Screen. This page will display the payee name, frequency of payment, next payment date and the amount. As long as a payment is still in the schedule to be paid, it is considered pending and can be changed, edited, or stopped. Recurring payments with variable amounts are shown in red. You must modify the amount on these prior to the scheduled payment date before the payment will be sent.

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Payment History

The Payment History screen shows the bills you have paid with Consumer Bill Pay. Information given includes payee, payment date, cleared date, status and amount. To access “Payment History”, click “Payment History” (Figure 14). You can sort by payee, payment date, cleared date, status or amount by clicking the column header. You have the option of viewing the payment history for the past 90 days or you can select a specific date range. To view more detailed information on a particular payee, click the payee name.

NOTE: Payments “Processed” cannot be edited or changed.

Dispute E-Payment

If you have a problem with an Consumer Bill Pay payment, you can send your dispute directly to us using the Dispute Consumer Bill Payment screen (Figure 15). To access “Dispute E-Payment”, click “Dispute E-Payment”. Enter the appropriate information, and click “Preview Dispute”. Verify the information, and then click “Send Dispute”. A confirmation number will appear.

Planning Tools

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EZ Access Line Account Information

Checking Account Menu 1) For current balance and last deposit

a. Please enter Telebank Access Number followed bye the # sign (Checking Account Number)

b. Press 1

c. Please enter Personal Identification Number (PIN) followed by the # sign d. Please hold while we access your account

e. Your current balance is _________- your last deposit of ______was posted on ________

1) For current balance and last deposit 2) For most recent transactions

1) most recent checks 2) most recent deposits 3) most recent transactions

4) to receive a FAX of your account statement 5) most recent pending transactions (presentments) 9) to return to Checking Account Menu

3) To see if a specific check has cleared 4) For interest information

9) To return to the Account Inquiry Menu 1) For Account Inquiries

1) To receive checking information 2) To receive savings information 3) To receive certificate information 4) To receive loan information

9) To return to the Account Information Menu 2) For Funds Transfer

1) To transfer from checking to checking 2) To transfer from checking to savings 3) To transfer from savings to checking 4) To transfer from savings to savings 9) To return to Account Inquiry Menu 3) To change Personal Identification Number (PIN) 4) To leave a message

9) To return to Main Menu

Savings Account Menu

1) For current balance and last deposit

a. Please enter Telebank Access Number, followed by the # sign (Savings Account Number)

b. Press 2

c. Please enter Personal Identification Number (PIN) followed by the # sign d. Please hold while we access your account

e. Your current balance is ________ your last deposit was in the amount of ________ 1) For current balance and last deposit

2) For most recent transactions 1) most recent withdrawals 2) most recent deposits 3) most recent transactions

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3) For interest information

9) To return to the Account Inquiry Menu 1) For Account Inquiries

1) To receive checking information 2) To receive savings information 3) To receive certificate information 4) To receive loan information

9) To return to Account Information Menu 2) For Funds Transfer

1) To transfer from checking to checking 2) To transfer from checking to savings 3) To transfer from savings to checking 4) To transfer from savings to savings 9) To return to Account Inquiry Menu 3) To change Personal Identification Number 4) To leave a message

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Online Banking Improvement Overview

(August, 2009) New Online Statement Auto-Enrollment Page

(see image below)

This page will appear on a users first login if they have paper statements with an opportunity to enroll any eligible accounts for Online Statements. (Note: Online Statements have replaced “Checking Statements” in the Documents options

Email addresses entered on this page will automatically update your email address in the bank’s system.

Convenience Banking Quick Start Guide