Front. Back. Introduction

Introduction

Introduction

Welcome to FedEx Ship Manager

FedEx Ship Manager is a desktop shipping solution that automates and

manages your entire shipping process. Whether your shipping needs are

domestic or international, FedEx Ship Manager offers the latest FedEx

shipping services and delivery options. All this, with the reliability and

convenience you’ve come to expect from FedEx.

FedEx Ship Manager At a Glance is designed to sit next to your PC.

It contains helpful information about FedEx Ship Manager features and

how-to instructions.

Front

Overview of timesaving features.

Back

Quick how-to instructions.

Domestic Shipment

Domestic Shipment

Ship a single package within the U.S. or Canada.

Refer to online Help: International Shipping Multiple-Piece Shipment 1 3 2 4 Click ... Click ...

FedEx Ground and FedEx Home Delivery®require that you provide your own packaging. Type the Recipient ID ...

OR ... select one from the drop-down menu.

Complete the recipient information fields.

Verify or change the current sender.

Current sender:ABC Company 10 Front Street Millington, TN 38058-4757 SENDER1 - Jane Doe Change sender: Acct #: The shipping label prints. Click ... OR ... XYZ Recipient ID:

If you are shipping more than one package to this recipient, go to step 1 on the Multiple-Piece Shipment tab. If you are shipping an international document, go to the International Document tab, step 3.

The Hold File feature must be enabled. Refer to the Hold File tab. Type the weight of the shipment.

Select a service type. Select a package type. Enter package dimensions if you are using your own packaging.

If required, select a future ship date up to 10 days for FedEx Express shipments and 90 days for FedEx Ground shipments.

Select the payment method ... and if required, type the FedEx account number.

Introduction

Introduction

FedEx Ship Manager is the single source

for all of your shipping needs.

Timesaving Features

FedEx Ship Manager offers the best in performance and shipping with FedEx. When you ship packages,

be sure to use these timesaving features:

Help/Support

If you require additional assistance, FedEx strives to provide you with the best support to ship, track and

process all your shipments.

Sender/Recipient Shipping Preferences

FedEx Ship Manager allows you to set up shipping profiles to customize your shipping preferences. Shipping preferences automatically enters information into the correct fields for your shipments, so there’s less information to type. FedEx Ship Manager comes configured with default U.S. and international shipping profiles. You can, however, modify the default profiles at any time. You can also select certain shipping preferences for individual recipients in the recipient database.

Address Book

When you ship to a new recipient, you can automatically add the recipient to the Address Book when you ship your package. Make sure to select the Save in/Update my address book check box. Once you add a recipient to the Address Book, select the recipient and the recipient’s information automatically fills in your shipping screen.

Do you need help finding the recipient ID for your shipment? To search the Address Book, click the Binoculars beside Recipient ID on the shipping screen. Enter information about the recipient, including wild card characters, and then click Search. Select the recipient in Search Results and click Ship to.

Auto Populate Recipient’s City and State

The auto populate feature eliminates keystrokes to save you valuable time. When your system is set up to auto populate, enter the recipient’s ZIP code and the city and state fill in for you. If more than one city matches the ZIP code and state, select the recipient’s city from the drop-down menu. To enable the auto populate feature, first modify System Settings on the Customize menu.

Return Shipment

FedEx Ship Manager helps you handle return shipments efficiently. Print or send return shipping labels through e-mail using FedEx Express®_or

FedEx Ground®_{return service types. You can also process a FedEx Ground}®_{Call Tag to pick up a return shipment at your customer’s location.}

Hold File

The Hold File is a central holding place that saves shipment information. The Hold File is perfect for pending or repeated shipments. Once you save a shipment to the Hold File, you can edit, ship or duplicate it at any time. To begin using the Hold File, first enable it by modifying your System Settings on the Customize menu. After you enable the Hold File, toggle between the Hold File lookup and Recipient ID buttons.

Close

By default, FedEx Ship Manager is set up to automatically close FedEx Express and FedEx Ground shipments. You can, however, change the auto close times in your System Settings. You can close both FedEx Express and FedEx Ground shipments manually on the same screen at the same time or you can close your shipments separately. If you have multiple systems or accounts on the same PC, you can also close all systems and accounts on the same screen, or you can close the systems and accounts separately.

For Customer Service

To Order Supplies

For Technical Support

1.800.GoFedEx 1.800.463.3339 Go to fedex.com or Call toll-free 1.877.339.2774

Domestic Shipment

Domestic Shipment

FedEx Ship Manager is the single source

for all your shipping needs.

Multiple-Piece Shipment

Multiple-piece shipment (MPS) activates when the number of packages is greater than 1.

Additional Handling Charges

Handling charges allow you to assess your internal shipping charges to accurately bill your customers.

Ship to Location #

Enter up to 10 characters in this optional field to help FedEx Ground identify businesses that have multiple locations and similar addresses.

Package Dimensions

Enter minimum dimensions of 1" x 1" x 1" and the software auto-adjusts dimensions order for a more accurate rate quote.

Additional Online Help

Click hyperlinked fields (underlined) for detailed field information or place your cursor in any field and press F1.

Recipient Information

Domestic Shipment

Domestic Shipment

Ship a single package within the

U.S. or Canada.

Refer to online Help:

International Shipping

Multiple-Piece Shipment

1

3

2

4

FedEx Ground and FedEx Home Delivery®_require

that you provide your own packaging. ... select one from the

Complete the recipient information fields.

the current sender.

Current sender: ABC Company 10 Front Street Millington, TN 38058-4757 SENDER1 - Jane Doe Change sender: Acct #: The shipping label prints. Click ... OR ... XYZ Recipient ID:

If you are shipping more than one package to this recipient, go to step 1 on the Multiple-Piece Shipment tab.

If you are shipping an international document, go to the International Document tab, step 3.

The Hold File feature must be enabled. Refer to the Hold File tab.

Type the weight of the shipment. Select a service type. Select a package type. Enter package dimensions if you are using your own packaging.

If required, select a future ship date up to 10 days for FedEx Express shipments and 90 days for FedEx Ground shipments.

method ... and if required, type the FedEx account number.

Multiple-Piece

Shipment

Multiple-Piece

Shipment

With FedEx Ship Manager, you can ship

more than one package to the same

recipient at the same time.

Print Labels

Select this box to print labels after you have completed the shipment. Otherwise, FedEx Ship Manager prints labels after each package in the shipment.

Packages Summary

All the packages in the shipment display in the Packages summary window.

Package Weight

The weight of the first package in the shipment carries over from the shipping screen.

Shipment Summary

Multiple-Piece

Shipment

Multiple-Piece

Shipment

Send a multiple-piece shipment (MPS)

within the U.S. or Canada.

Refer to online Help:

International Shipping

Multiple-Piece Shipment

1

2

3

method ... and if required, type the FedEx account number. Acct #: label prints.

Ship

Complete steps 1 and 2 on the Domestic Shipping tab before you continue.

Type the number of packages. Type the weight of the first package. Select a service type. Select a package type. Enter the package dimensions if you are using your own packaging. Click Identical packages if you are shipping more than one package to the recipient and each package has the same weight, service and packaging.

If required, select a future ship date.

Complete the shipping information for the first package.

FedEx Ground and FedEx Home Delivery require that you provide your own packaging.

To use special services that are available when shipping MPS, select Options from the toolbar. Ship with FedEx Express as many as 10 days from the current date. Ship with FedEx Ground any number of days in the future.

International

Document

International

Document

FedEx provides reliable, customs-cleared

shipping to more than 220 countries

and territories.

Postal Code

FedEx Ship Manager validates whether the recipient’s postal code matches the city, state or province.

Document Description

You can select the type of documents in your shipment from a drop-down menu.

Ship to Group

International

Document

International

Document

Ship a document from the U.S. or Canada.

Refer to online Help:

Ship International

3

4

Ship

Complete steps 1 and 2 on the Domestic Shipping tab before you continue.

5

Select Document. Note: For commodities, refer to FedEx Ship Manager Help.

Type number of packages. Type the package weight. Select the unit of measure. Select a service type. Select a package type. Enter the package

If required, select a future ship date that is up to 10 days from the current date.

If an invoice is desired, check “Print a Commercial Invoice/Proforma.” Type carriage value

method ... and if required, type the FedEx

account number.

Tracking

Tracking

Track the status of a package anytime with

just a few keystrokes and send a

proof-of-delivery confirmation letter to your recipient.

Track from Shipping History

FedEx Ship Manager can track the status of your shipment from information entered during shipment processing.

Track by Number

Track FedEx Express and FedEx Ground shipments by tracking number when you want to track the status of individual shipments.

Track by Reference

Tracking

Tracking

Determine the status and location of your

shipment. Locate any shipment using its

tracking number or shipment details.

Refer to online Help:

Tracking packages

3

1

2

select a service, reference type and reference value, account number, ship date, destination country and destination

Type or select one or more search criteria to track the status of your shipment.

Repeat step 2 to add additional shipments to the tracking list.

OR

470846704521

To view the tracking results, click ...

Shipping List

Shipping List

Display, repeat, modify or delete any active

shipment before the end of the shipping day.

Repeat

Easily duplicate a previous shipment and print a new shipping label.

Modify

Edit an active shipment and print a new shipping label.

Tracking Number

Shipping List

Shipping List

Modify, repeat or delete any active shipment

before you close the shipping day.

Refer to online Help:

Ship Domestic

Ship International

1

Type the tracking number for the shipment, and then click Search. Select the shipment

that you want to modify, repeat or delete.

2

OR

3

Ship

Address Book

Address Book

Store thousands of names and addresses

in the Address Book for fast, reliable shipping.

Search For

The Address Book offers robust search functionality. Search on any of the fields in the recipient list.

Sort

You can sort, in ascending or descending order, the recipient list on any column by clicking the column header.

Ship To

Address Book

Address Book

Quickly fill in the recipient information fields

using recipient IDs.

Add or update recipient IDs.

Create a New Recipient ID

Use a Recipient ID to Complete the Recipient Information Fields

Select a Recipient ID from the drop-down menu to populate the recipient fields.

OR

Type a new recipient ID to identify this recipient.

Search the Address Book for a Recipient

Enter the desired search criteria and then click Search. Click ...

When you send the shipment, the new recipient information is saved in the recipient database. You can also add new recipients Select ...

Complete the recipient information fields.

1

2

3

Reports

Reports

Flexible daily and customized reports provide

essential information to more effectively

manage your shipping activity.

Types of Reports

Select the type of report you want to view or print.

Shipment Reports

Print shipping and customized reports for shipments you have sent and received. FedEx Ship Manager includes more than 25 reports and allows you to customize and create new reports.

View, Print or Save Reports

Reports

Reports

Generate reports about your shipping

activities, and then view, print or save them.

Refer to online Help:

Reports and forms

Click ... _{Select a report.}

1

click Override Include.

To create a new report from an existing report, select the existing report, and then click Add by duplication.

Select the information you want to include in the report.

To run the report, select an output method.

2

Click ...

Run a Standard Report

Customize a Standard Report

End of Day

End of Day

Close all your shipments and accounts

at the same time.

Automatic Close

By default, your system is set up to automatically close FedEx Express and FedEx Ground shipments. If needed, you can change the auto close times in your System Settings.

Reports

Set end-of-day reports to either print automatically or hold printing for a later time.

Close

End of Day

End of Day

Close your shipping activities for the day

to send urgent information to FedEx,

create reports and produce the FedEx

Ground Manifest.

Refer to online Help:

Close the Day

1

2

Click ...

Click ...

to close.

If your reports do not print, select the Reports tab and change your Report options. If your end-of-day reports are being held, you can select and manually print them. Click ...

Select a report option.

Preferences

Preferences

Use shipping preferences to skip, repeat or

automatically enter shipping information so

there is less for you to select or type on the

shipping screen.

Shipping Profiles

Shipping profiles allow you to customize your shipping preferences. FedEx Ship Manager includes default U.S. and international shipping profiles that you can modify.

Behavior

FedEx Ship Manager offers four unique types of behavior that you can assign to the shipping fields.

Shipping Fields

Preferences

Preferences

Customize existing shipping profiles

by assigning special behaviors to the

shipping fields.

Refer to online Help:

Customize

3

1

2

Select a preference type for the shipping profile.

Select an available behavior.

that the behavior applies to. modify existing preferences. Repeat steps 1–3 to edit additional preference types. want to edit.

Constant

Field value remains the same for all shipments.

Carry

Use the field value from the previous shipment.

Skip

Hold File

Hold File

Enjoy the convenience of saving shipment

information to a Hold File so that you can

change, copy and complete shipments at

a later date or time.

Hold File

You can save shipments to the Hold File from the shipping screen, and you can also import shipments into the Hold File from another file.

Customize

Select the information that you want to display on the Hold File screen,

including international fields.

Edit

screen so that you can view and modify it.

Assign Tracking #

Hold File

Hold File

Enable the Hold File feature on your system.

Prepare shipments and then hold them for

shipment at a later date/time.

Refer to online Help:

Hold File

1

Select Modify.

2

you want to ship.

To edit/add information to a shipment, select the shipment, then click Edit. Complete the shipment information on the shipping screen and then click Ship. Click ...

Select ...

Hold File.

On the shipping screen select ...

Ship a Package from the Hold File

Select ... Click ...

Databases

Databases

FedEx Ship Manager provides access to a

large volume of shipping information. Add

shipping information to the FedEx database

as you ship, so you can export this data to

an output file. You can also import shipping

information from external files.

Direct Database Entry

Add information directly into the many FedEx Ship Manager databases. Use maintenance features to keep up-to-date databases.

Save in/Update

Build up the recipient database as you ship. Information about new recipients saves each time you ship.

Import

Databases

Databases

Import a database from an external file using

a FedEx Ship Manager database template.

Refer to online Help:

Databases

1

2

template you want to use.

Click Browse to locate and select the file that

you want to import. imported data to the FedEx

Ship Manager database. Select Replace to overwrite the database.

CAUTION: Before continuing, back up the current FedEx Ship Manager database.

3

Multisystem/

Multiaccount

Multisystem/

Multiaccount

Add multiple FedEx systems and accounts on

the same personal computer. Each system

has its own preferences, shipping history

and reports.

Note:

If you don’t need the benefits of multiple systems or accounts, you can use shipping profiles to customize shipping preferences for individual shippers. Refer to the Preferences tab.

Your Unique System/Account Number

Multisystem/

Multiaccount

Multisystem/

Multiaccount

Add a system or an account on the same PC.

Activate a system or an account number.

1

2

Click Utilities and select Add System/ Account Number. Account and the desired system or account number.

Location and Account Information fields.

3

Integration

Integration

Integration allows you to process your

FedEx shipments more efficiently by

providing the ability to exchange data

between your order management or

accounting system and FedEx Ship Manager.

Integrate Shipping Data

Exchange data — such as recipient address information — between your order management or accounting system and FedEx Ship Manager.

Create Profiles

Create multiple profiles for different shipping needs.

FedEx Integration Assistant

Integration

Integration

Enable or disable an existing integration

profile.

Use the Recipient ID or the Package

Reference lookup method to import

shipping information.

Refer to online Help:

Using Integration

To stop an active integration profile select None.

Enable or Disable an Integration Profile

Use the Recipient ID Lookup Method

Ship

Enter the Lookup Value and click OK. The package information is sent to the screen.

Use the Lookup Method

Ship

On the Integration menu, select the integration profile that you want to run.

1

1

Type or select the Recipient ID. When you tab out of the Recipient ID field, shipping information is sent to the screen.

1

Add/edit the shipping information and then click ...

Return Shipment

Return Shipment

Handle returns efficiently by choosing

from several return solutions available

with many FedEx Express and FedEx

Ground services.

Return To

Select a name from the drop-down menu, and this section automatically populates with preset information.

Return From

Select a name from the drop-down menu, and this section automatically populates with preset information.

Return Label Type

Return Shipment

Return Shipment

Return a single shipment within the

U.S. or Canada.

Refer to online Help:

Customize

3

1

2

Click ...

Select a Return to name from the drop-down menu.

Select a Return from name from the drop-down menu. Other fields will populate automatically.

You may modify information in both the Return to and Return from sections.

type and press Tab.

Complete the package and shipment details for the label type selected.

Each label type requires different fields. You can e-mail a return label to your customer; print a return label and include it with your shipment; notify FedEx Ground that a return shipment is ready for pickup.

You can use or discard print or e-mail return labels. Select FedEx Ground Call Tag only, however, to notify FedEx Ground to pick up a return shipment.

4